Can't use the Contact Poster you've been eagerly waiting for? Here is why

Emre Çitak
Sep 19, 2023

iOS 17 has brought several exciting features to iPhones, making them more personal and intuitive. However, some users have encountered issues with the contact poster feature.

If you're facing the problem of your iOS 17 contact poster not working, here's what you can do to troubleshoot it.

iOS 17 Contact Poster not working
Many users who have installed the iOS 17 update are encountering the iOS 17 Contact Poster not working error - Image courtesy of Apple

What to do if your iOS 17 Contact Poster not working

Before diving into troubleshooting the iOS 17 contact poster not working issue, ensure that your iPhone supports iOS 17, as Contact Posters are exclusive to this version.

Verify that your iPhone is running iOS 17 by going to Settings > General > Software Update and installing any available updates.

Additionally, ensure that your contacts also have iPhones with the iOS 17 update installed.

Here's a list of iPhones that support iOS 17:

  • iPhone 15, 15 Plus
  • iPhone 15 Pro, 15 Pro Max
  • iPhone 14, 14 Plus
  • iPhone 14 Pro, 14 Pro Max
  • iPhone 13, 13 Mini
  • iPhone 13 Pro, 13 Pro Max
  • iPhone 12, 12 Mini
  • iPhone 12 Pro, 12 Pro Max
  • iPhone 11, 11 Pro, 11 Pro Max
  • iPhone XR
  • iPhone XS, XS Max
  • iPhone SE (2020 & 2022)

Restart your iPhone

A simple restart can often resolve temporary glitches causing iOS 17 contact poster not working issues:

  1. Press and hold the power button until the "slide to power off" slider appears
  2. Slide the slider to turn off your iPhone
  3. After it's off, press and hold the power button again until the Apple logo appears, indicating the device is restarting

Make sure ''Show My Caller ID'' is enabled

Caller ID settings can lead to the iOS 17 contact poster not working issue. To check if it is enabled:

  1. Open the Settings app
  2. Go to Phone > Show My Caller ID and ensure it's turned on
iOS 17 Contact Poster not working
Make sure your Show My Caller ID is enabled if your iOS 17 Contact Poster not working

Ensure Name & Photo Sharing is Enabled

If your iPhone has iOS 17 and Contact Posters worked before, check if you accidentally disabled Name and Photo Sharing:

  1. Open the Contacts app and tap your contact card at the top
  2. Tap "Contact Photo & Poster" to view settings
  3. Ensure "Name & Photo Sharing" is enabled. If not, turn the toggle on

If your contacts can't see your Contact Poster, ask them to ensure the same setting is enabled on their end.

Delete and create a New Contact Poster

If previous steps didn't work to troubleshoot the iOS 17 contact poster not working problem, try deleting and recreating your Contact Poster by:

  1. Open the Contacts app, tap your Contact Card, and access the "Contact Photo & Poster" settings
  2. Tap "Edit" under your Contact Poster, then swipe up and tap the trash icon to delete it
  3. Create a new Contact Poster using customization options

Last resort

If all else fails, consider a factory reset as a last resort. This clears accumulated clutter and software issues:

  1. Be sure to back up your data first
  2. Go to Settings > General > Reset > Erase All Content and Settings

These steps should help you resolve the iOS 17 Contact Poster not working issue. If problems persist, consider reaching out to Apple Support using this link for further assistance.

Why is contact photo and poster disabled?

If you're wondering why contact photos and posters disabled on iOS 17, it's often due to privacy settings, app conflicts, or software glitches.

iOS prioritizes user privacy, so it's important to have the right permissions and settings enabled for these features to work correctly.


Tutorials & Tips

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  1. Laina Betts-Dunn said on September 1, 2023 at 6:36 pm

    Most people are finding it is related to the newest Pokémon Go! update. If you check control center, Pokémon Go! has accessed location just prior to the vibrations.

    1. Lillian said on September 4, 2023 at 9:17 am

      You are the best I didn’t even think about that being the problem even tho I said to my friend it’s vibrating randomly like Pokémon go does when new Pokémon pop up

  2. John said on September 3, 2023 at 6:33 pm

    It’s happening on beta release isn’t this to be expected? Any beta release is going to have bugs.

  3. Anonymous said on September 17, 2023 at 7:11 pm

    “You can browse the internet privately on your iPhone too”

    No, you can’t. See below.

    “This means that no one will be able to see what you’ve been browsing unless you tell them.”

    No-one you would allow to use your devices. It’s important to remind that online trackers still get almost as much as before in this mode, tracking you for the duration of the session at least. In fact a quick search on whether cookies (and local storage, indexedDB, and so on) are even cleared at exit or not in Apple’s private browsing gives contradictory answers (maybe this has to do with Apple’s habit of conveniently avoiding to get technical with users, even when that means more opportunities to fool them) and your article doesn’t say more, so it’s not even clear to me that there is any protection against online trackers.

    About the other Apple privacy tools you mention, I wouldn’t trust them. They killed the actual privacy tools like ublock origin on Safari that hide the IP address from trackers, to then provide their own fake replacement, like Google and their Mozilla pet company are slowly doing too with their own browsers. From the mouth of such companies, even “blocking cookies” may actually mean something weaker, like having an undisclosed tracker whitelist for bullshit reasons that ublock origin doesn’t seem to need (Mozilla does that for instance), not actually blocking them but just isolating them while still writing they’re blocked (Mozilla did that through inaccurate UI wording for third-party cookies), or keeping in place for years privacy bugs that they are aware of and that don’t remove storage when it’s supposed to be (Mozilla again, and they’re not worse than the others). And it’s only a few examples.

    Is there also need to remind that Safari like all the other big browsers is infested with Apple’s own spyware antifeatures (including for advertisers, unlike what they pretend in their ads) ?

  4. You're welcome said on September 18, 2023 at 6:27 pm

    Sneak PEEK.

  5. Seeprime said on September 20, 2023 at 12:29 am

    It has been weeks where the comments sections are littered with old unrelated comments. Maybe it’s time to say goodbye to ghacks.

  6. makapav said on September 25, 2023 at 7:54 pm

    This should have been an open standard that works across laptops, OSes, and phones. I doubt it will be though and we will just have to wait until the EU drops the hammer in 8-10 years ?

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