Fixing OneDrive's "Your account is currently unavailable" error message

Martin Brinkmann
Sep 12, 2023

The other day, I was informed through a notification in Windows 11 that I was no longer signed-in to the linked OneDrive account. Opening the OneDrive website to check the account status there, I received the error message "Your account is currently unavailable" instead of a listing of the hosted files.

Attempts to sign-in in Windows did not work either. A check of the Microsoft account, however, revealed that it worked without issues. I was able to sign-in and out of the Microsoft Account, both on Windows and on the Web, and was able to access all services. Only OneDrive appeared to be affected.

onedrive your account is currently unavailable

Microsoft's error message is, like most of the time, not very helpful, as it is too generic to be of much use. It begins with the following statement: "Your OneDrive or Profile might be temporarily blocked because it has been experiencing an unusual large volume of traffic. In this case, the block will be removed after 24 hours"

What follows is another sentence that lists other causes that may have lead to the temporary account suspension: "It might also have been taken offline for suspicious activity or a violation of the Microsoft Services Agreement"

In other words, the error is displayed either because an "unusual large volume of traffic" was noticed by Microsoft, because of "suspicious activity", or because of a "violation of the Microsoft Services Agreement". Not that helpful in the quest to finding out why the error is displayed. The reasons for locking the account range from activity the owner of the account may have no control over to suspected violations of the terms of use. The latter ranges from sharing copyrighted files, spam and phishing to any other activity that Microsoft considers a violation of the terms.

It may also be triggered if someone else managed to gain access to the account, or hammered the account with login attempts.

While some OneDrive users may have a suspicion, others may have been hit by the message without warning or any clue as to why it is displayed.

Here is what happens when Microsoft is locking the OneDrive account

  • It is no longer possible to sign-in to the OneDrive account.
  • The OneDrive desktop app lacks any function that requires online connectivity. Files available on the local system do remain accessible, but any file hosted online only can't be accessed anymore.
  • File syncing, downloading or uploading is no longer possible.

The following paragraphs offer suggestions that may help fix the issue and regain access to OneDrive and the account. There is also a list of suggestions at the very end that may help avoid fallout of temporary or permanent account bans.

Fix 1: Check the recent account activity

onedrive account history

Microsoft is keeping track of successful and failed OneDrive login and sync attempts. You can access it with a click on this link, which leads to the Microsoft website. You may also access this support page and click on the link there, if you prefer it.

This page works only if the Microsoft Account is still active. There, Microsoft lists all failed and successful sign-ins and sync attempts in chronological order.

Go through the list and make sure that there are not any successful sign-ins from unauthorized entities. A click expands the data set and information, including why a sign-in failed.

One option that is available on the page is that you may select "secure your account" for each unsuccessful sign-in or sync; this informs Microsoft about this particular activity.

Fix 2: Wait 24 hours

Microsoft notes in the OneDrive error message that one reason for the temporary account ban is a large volume of traffic. This locking of the account, according to Microsoft, may be lifted automatically after 24 hours.

It may be a good idea to wait 24 hours to see if the account becomes accessible again.

Fix 3: Using the account reset page

temporarily locked onedrive

This Microsoft support page offers another clue as to why an account may have been blocked temporarily. Microsoft reveals in a note that it may have been locked also if the Microsoft Account was verified recently with a security code received by SMS.

In any event, the page links to the Microsoft Services account reset page, which may be used to get help from Microsoft.

The link opens a web form that requests some information. Mandatory are name, a contact email address, the email address of the affected OneDrive account, and selecting answers for the questions "What Microsoft product were you trying to use today" and "What type of issue are you experiencing logging in".

The answer to the first question is OneDrive, the answer to the second "I am getting an error that may account has been temporarily blocked".

Microsoft will review the issue and may reinstate the account after it completes the review.

Protecting OneDrive and files from temporary or permanent account locks

OneDrive users have a few options at their disposal to avoid any issue that a temporary account ban may cause:

  1. Always make sure that important files are synced locally. You can right-click on any folder or file in File Explorer and select the "always keep on this device" option. If you run Windows 11, you need to select OneDrive and then the always keep option. This ensures that all files selected will always be available locally.
  2. Enable two-factor authentication or passwordless authentication. This adds a second layer of authentication to any sign-in attempt and blocks most malicious actors right away. According to Microsoft, 99.9% of attacks are blocked automatically, if two-factor authentication is enabled.
  3. Make sure you sign-in to the OneDrive and Microsoft Account at least once every two years, as the account might be terminated by Microsoft otherwise.

Now You: did you ever run into account locking problems?

Fixing OneDrive's "Your account is currently unavailable" error message
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Fixing OneDrive's "Your account is currently unavailable" error message
Find out how to regain access to a OneDrive account that has been temporarily locked by Microsoft.
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  1. Some Dude said on March 19, 2023 at 11:42 am

    Are these articles AI generated?

    Now the duplicates are more obvious.

    1. boris said on March 19, 2023 at 11:48 pm

      This is below AI generated crap. It is copy of Microsoft Help website article without any relevant supporting text. Anyway you can find this information on many pages.

  2. Paul(us) said on March 20, 2023 at 1:32 am

    Yes, but why post the exact same article under a different title twice on the same day (19 march 2023), by two different writers?
    1.) Excel Keyboard Shortcuts by Trevor Monteiro.
    2.) 70+ Excel Keyboard Shortcuts for Windows by Priyanka Monteiro

    Why oh why?

    1. Clairvaux said on September 6, 2023 at 11:30 am

      Yeah. Tell me more about “Priyanka Monteiro”. I’m dying to know. Indian-Portuguese bot ?

  3. John G. said on August 18, 2023 at 4:36 pm

    Probably they will announce that the taskbar will be placed at top, right or left, at your will.

    Special event by they is a special crap for us.

  4. yanta said on August 18, 2023 at 11:59 pm

    If it’s Microsoft, don’t buy it.
    Better brands at better prices elsewhere.

  5. John G. said on August 20, 2023 at 4:22 am

    All new articles have zero count comments. :S

  6. Anonymous said on September 5, 2023 at 7:48 am

    WTF? So, If I add one photo to 5 albums, will it count 5x on my storage?
    It does not make any sense… on google photos, we can add photo to multiple albums, and it does not generate any additional space usage

    I have O365 until end of this year, mostly for onedrive and probably will jump into google one

  7. St Albans Digital Printing Inc said on September 5, 2023 at 11:53 am

    Photo storage must be kept free because customers chose gadgets just for photos and photos only.

  8. Anonymous said on September 5, 2023 at 12:47 pm

    What a nonsense. Does it mean that albums are de facto folders with copies of our pictures?

    1. GG said on September 6, 2023 at 8:24 am

      Sounds exactly like the poor coding Microsoft is known for in non-critical areas i.e. non Windows Core/Office Core.

      I imagine a manager gave an employee the task to create the album feature with hardly any time so they just copied the folder feature with some cosmetic changes.

      And now that they discovered what poor management results in do they go back and do the album feature properly?

      Nope, just charge the customer twice.

      Sounds like a go-getter that needs to be promoted for increasing sales and managing underlings “efficiently”, said the next layer of middle management.

  9. d3x said on September 5, 2023 at 7:33 pm

    When will those comments get fixed? Was every editor here replaced by AI and no one even works on this site?

  10. Scroogled said on September 5, 2023 at 10:47 pm

    Instead of a software company, Microsoft is now a fraud company.

  11. ard said on September 7, 2023 at 4:59 pm

    For me this is proof that Microsoft has a back-door option into all accounts in their cloud.
    quote “…… as the MSA key allowed the hacker group access to virtually any cloud account at Microsoft…..”

    so this MSA key which is available to MS officers can give access to all accounts in MS cloud.This is the backdoor that MS has into the cloud accounts. Lucky I never got any relevant files of mine in their (MS) cloud.

  12. Andy Prough said on September 7, 2023 at 6:52 pm

    >”Now You: what is your theory?”

    That someone handed an employee a briefcase full of cash and the employee allowed them access to all their accounts and systems.

    Anything that requires 5-10 different coincidences to happen is highly unlikely. Occam’s razor.

  13. TelV said on September 8, 2023 at 12:04 pm

    Good reason to never login to your precious machine with a Microsoft a/c a.k.a. as the cloud.

  14. Anonymous said on September 18, 2023 at 1:23 pm

    The GAFAM are always very careless about our software automatically sending to them telemetry and crash dumps in our backs. It’s a reminder not to send them anything when it’s possible to opt out, and not to opt in, considering what they may contain. And there is irony in this carelessness biting them back, even if in that case they show that they are much more cautious when it’s their own data that is at stake.

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