Microsoft 365 Home: support for (new) personalized Outlook email addresses will be removed

Martin Brinkmann
Nov 4, 2022
Updated • Nov 4, 2022
Microsoft Outlook
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Microsoft is sending out emails to Outlook customers right now that informs them that support for personalized email addresses on Outlook.com is ending at the end of November 2023.

microsoft 365 outlook personalized email address

Existing Outlook customers who have set up custom email addresses won't have the option taken away from them. These email addresses will continue to work after November 2023 just like before. New custom email addresses can't be added to Outlook.com anymore after November 30, 2023.

Microsoft launched Outlook Premium in 2016 as a subscription service. Customers could sign-up for it to get some benefits, including an ad-free experience and a custom email address. Outlook Premium was dropped in favor of Office 365. Office itself is now becoming Microsoft 365.

Up until now, Microsoft 365 Family or Personal customers could set up a personalized email address that is associated with the Outlook.com mailbox. The feature was limited to domains managed by the domain registrar and hosting provider GoDaddy.

Microsoft is removing the personalized email address feature from Microsoft 365 Personal and Family subscriptions. The email that Microsoft is sending out provides the following information about the change:

Microsoft is committed to improving your Microsoft 365 subscription. As a result, we occasionally make changes to your features and benefits. This email provides details on two apps we have recently added to your subscription, one feature we plan to remove next year, and an update to your cloud storage.

Personalized email addresses in Outlook.com

Starting November 30, 2023, you will no longer be able to associate a new personalized email address (e.g. [email protected]) with your Outlook.com mailbox. If you already have a personalized email address set up, you will not be impacted by this change, and you can continue using it without any disruption in service. After November 30, 2023, if you choose to remove your existing personalized email address, you will be unable to add it back.

To sum it up. Microsoft 365 Personal and Family subscribers may assign personalized email addresses with their Outlook.com mailbox until November 2023. The feature is removed on November 30, 2023 and the option to assign a personalized email address is no longer available at the time. Existing personalized email addresses continue to work, but when they are removed, they can't be added back again.

It is interesting that Microsoft begins its email with the claim that it is committed to improving the subscription. Microsoft 365 Home customers have a year left to set up a personalized email address. Microsoft has not yet announced the change on the Microsoft 365 website. The "Get a personalized email address in Microsoft 365" support page makes no mention of the change yet.

Many email services support custom email addresses, including Fastmail, Proton Mail or Tutanota. Tutanota's Premium plan, for example, supports 1 custom email address. It is available for €12 per year. Storage is limited to 1GB, but it can be expanded.

Now You: do you use custom email addresses? If so, at which provider? (via Big Tech Wire, Twitter)

Summary
Microsoft 365 Home: support for (new) personalized Outlook email addresses will be removed
Article Name
Microsoft 365 Home: support for (new) personalized Outlook email addresses will be removed
Description
Microsoft will drop support for personalized email addresses on Outlook.com for Microsoft 365 Personal and Family accounts in November 2023.
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Ghacks Technology News
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Comments

  1. JMGG said on January 19, 2012 at 8:25 am
    Reply

    You said that Outlook isn’t your main email client, so which is your main one?

    1. BalaC said on January 19, 2012 at 9:42 am
      Reply

      I think its thunderbird

    2. Martin Brinkmann said on January 19, 2012 at 10:15 am
      Reply

      It is Mozilla Thunderbird.

  2. Salaam said on September 24, 2012 at 9:52 pm
    Reply

    Awesome! This actually solved my problem… what a stupid bug.

  3. Claud said on December 19, 2012 at 2:08 am
    Reply

    If this is the same bug that I’ve encountered, there may be another fix: (1) hover over open Outlook item in Taskbar, cursor up to hover over Outlook window item, and right-click; (2) this should give you Restore / Move / Size / Minimize / Maximize — choose Move or Size; (3) use your cursor keys, going arbitrarily N/S/E/W, to try to move or size the Outlook window back into view. Basically, the app behaves as though it were open in a 0x0 window, or at a location that’s offscreen, and this will frequently work to resize and/or move the window. Don’t forget to close while resized/moved, so that Outlook remembers the size/position for next time.

    1. Lynda said on February 12, 2013 at 3:37 pm
      Reply

      THANK YOU Claude!!! I could get the main window to launch but could not get any other message window to show on the desktop. You are my hero!!!!

    2. Chad said on November 20, 2018 at 4:24 pm
      Reply

      Solved my issue! 6 years later and this is still problem…

    3. Ivan X said on January 21, 2021 at 4:50 pm
      Reply

      Fantastic. Thank you. Size did the trick.

  4. Andrew said on October 26, 2013 at 7:06 am
    Reply

    This solved my Outlook problem, too. Thank you. :)

  5. Charles said on December 7, 2013 at 7:23 pm
    Reply

    Thank you so much, this started happening to me today and was causing big problems. You are a life saver, I hope I can help you in some way some day.

  6. garth said on November 7, 2014 at 7:13 pm
    Reply

    You are a god – thank you!

  7. Faisal said on February 9, 2015 at 10:09 am
    Reply

    thanks a lot…. work like charm.. :-)

  8. Simon said on March 24, 2015 at 11:36 pm
    Reply

    Yah…thanks Claude. I’ve been having the same problem and tried all the suggestions…your solution was the answer. It had resized itself to a 0/0 box. Cheers

  9. Olu said on April 14, 2015 at 1:35 pm
    Reply

    Excellent post. This had me baffled even trying to accurately describe the problem. This fixed it for me.
    Thank you

  10. Coenig said on July 23, 2015 at 7:36 am
    Reply

    Thanks a lot for the article. Don’t know why it happenend, don’t know how it got fixed, but it was really annoying and now it works :-)

  11. Fali said on January 20, 2016 at 4:19 pm
    Reply

    Thanks a lot. I was facing this issue from past 3 week. I tried everything but no resolution. The issue was happening intermittently and mainly when I was changing the display of screen ( as i use 2 monitors). The only option i had was to do system restore. But thanks to you.

    1. MIki said on January 10, 2019 at 11:54 am
      Reply

      I’ve been tried to sole this problem for 12hours. Your comment about changing the display of screen helped me a lot!! Thanks!!

  12. Christina said on January 20, 2016 at 6:14 pm
    Reply

    Thank you…don’t know why this happened but your instructions helped me fix it. Running Windows 10 and office pro 2007

  13. Oz said on July 22, 2016 at 3:20 pm
    Reply

    Great tip! Thanks!

  14. Tracy said on September 1, 2016 at 4:48 pm
    Reply

    Worked for me, too – thank you!!!

  15. shawn said on September 9, 2016 at 10:25 am
    Reply

    It’s Worked for me, too
    thank you very much!

  16. Jari said on October 31, 2016 at 11:53 am
    Reply

    I had a similar issue with Outlook 2013 on Windows 10 and this helped me to fix it. Thank you very much!

  17. Michel H said on November 30, 2016 at 11:08 pm
    Reply

    Thank you so much. Solved!
    Considering you published this in 2012, incredible not been debugged by Microsoft.
    Thank you again. M

  18. Ziad Bitar said on January 9, 2017 at 2:00 am
    Reply

    This problem was faced by only one user logging to TS 2008 r2 using outlook 2010.The issue was resolved.

    Thanks.

  19. Anonymous said on February 15, 2017 at 5:24 pm
    Reply

    Great tip. Thank you!!!! If it helps, I had to use the Control Key and the arrow keys at the same time to bring my window back into view. Worked like a charm.

  20. Rochelle said on March 6, 2017 at 11:59 am
    Reply

    Thank you, this worked !!!!

  21. anom1234 said on May 20, 2018 at 11:20 pm
    Reply

    Man, you are a fucking god. Thanks a lot, what an annoying bug!!

  22. JC said on October 12, 2020 at 2:14 pm
    Reply

    Awesome, this post solved the issue. Many thanks!

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