New Windows 10 version 1809 woes: no audio, bluescreens

Martin Brinkmann
Oct 12, 2018
Updated • Oct 14, 2018
Windows, Windows 10

It seems that the twice per year feature update release schedule for Windows 10 is taking its toll when it comes to release quality.

Microsoft had to stop the distribution of the latest feature update for Windows 10 that it released on October 2, 2018 officially only days later after some customers reported that personal data was deleted during the course of the upgrade.

Microsoft confirmed that the issue and has fixed it already; the changes are currently being tested on the Windows Insider channel before the roll-out of the update continues.

The data loss issue is not the only issue of the October 2018 Update of Windows 10. Reports suggest that there are at least two additional issues that users may run into.

downloading windows 10

HP Bluescreen issue

The first issue affects certain HP devices that throw a bluescreen error when HP's HpqKbFiltr.sys keyboard driver is used.

The issue reportedly happens after users install KB4464330 or KB4462919, the first two cumulative updates for Windows 10 version 1809.

Affected devices display a bluescreen error on load. While it is possible to restore an earlier version of Windows 10 using the advanced startup options, users may want to try the following workaround as it may resolve the issue on their end.

Microsoft confirmed the issue on the official Answers forum on the Microsoft website.

We’re aware of the issue and working with HP to investigate.

The workaround renames the keyboard driver that is causing the bluescreen.

  • You need to get to the recovery screen. Windows 10 should display it on its own after some bluescreens.
  • Select Advanced Recovery Options > Troubleshoot > Command Prompt.
  • Run the command ren C:\Windows\System32\drivers\HpqKbFiltr.sys HpqKbFiltr.sys_old

The command renames the driver in the drivers folder on System32 so that it won't be loaded by the operating system.

Update: Microsoft released an update to the Update Catalog and published KB4468304 that explains the issue. Download and run the update on affected systems to resolve the issue.

Microsoft removed the driver from Windows Update on October 11, 2018 to "reduce the number of devices" affected by the issue and released the update which removes the incompatible driver from devices pending reboot. End

No audio issue

The second issue has received quite a few mentions on support forums; it causes audio output to stop working on devices.

Update: Microsoft released an update that removes intcaudiobus from the device. Check out the support page here or download the fix from Microsoft's Update Catalog right away.

This update addresses an issue where after installing the Intel Smart Sound Technology driver (version via Windows Update or manually, computer audio may stop working.


The message "no audio output device is installed" is displayed and speakers that are connected to the device don't work. Basically, when you try to play audio you won't be able to do so as the system does not recognize any audio devices on the system.

Two fixes have been posted on Reddit that supposedly resolve the issue.

Fix 1:

  • Open the Device Manager on the affected system.
  • Select System Devices.
  • Find an audio driver that is marked with SST in its name.
  • Right-click on the device and select Update Driver.
  • Choose Browse from the computer. You may need to select "Let me pick from a list of available drivers on my computer".
  • Select High Definition Audio.
  • Click Next.

SST should disappear and audio should work again.

Fix 2:

The second issue is more advanced as it requires that you run commands from the command prompt.

  • Open an elevated command prompt. Open the Start menu, type cmd.exe, right-click the result, and select "run as administrator" to do so.
  • Run the command pnputil /enum-drivers to enumerate all drivers.
  • Locate the audio driver, e.g. oemXXXX.inf that is listed under intcaudiobus.inf in the listing. Note that this is the driver for Intel audio and that you need to locate the right driver for your device.
  • Run the command pnputil /delete-driver oemXXXX.inf /uninstall to remove the driver.

Closing Words

Both issues can be resolved by administrators on affected systems. Still, such a large number of major issues should make more users and admins cautious when it comes to the installation of new feature releases. (via Deskmodder and Windows Latest)

Now You: Have you been affected by any of these issues?

New Windows 10 version 1809 woes: no audio, bluescreens
Article Name
New Windows 10 version 1809 woes: no audio, bluescreens
Reports suggest that there are at least two additional issues that users may run into after installation of the October 2018 Update for Windows 10.
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  1. Dan Donx said on January 15, 2023 at 10:29 am

    What mental age of reader are you targeting with the first sentence? 10?

    Why not write an article on how to *avoid* upgrading from W10 to W11. Analogous to those like me who avoided upgrading from 7 to 10 for as long as possible.

    If your paymaster Microsoft permits it, of course.

  2. Dexter said on January 15, 2023 at 11:14 am

    5. Rufus
    6. Ventoy

    PS. I hate reading these “SEO optimized” articles.

    1. cdr said on January 15, 2023 at 3:32 pm

      I used Rufus to create an installer for a 6th gen intel i5 that had MBR. It upgraded using Setup. No issues except for Win 11 always prompting me to replace my local account. Still using Win 10 Pro on all my other PCs to avoid the bullying.

  3. sv said on January 15, 2023 at 6:40 pm

    bit pointless to upgrade for the sake of upgrading as you never know when you’ll get locked out because ms might suddenly not provide updates to unsupported systems.

    ps…. time travelling?
    written. Jan 15, 2023
    Updated • Jan 13, 2023

    1. Martin Brinkmann said on January 16, 2023 at 5:49 am

      This happens when you schedule a post in WordPress and update it before setting the publication date.

  4. Anonymous said on January 16, 2023 at 8:24 am

    Anyone willing to downgrade to this awful OS must like inflicting themselves with harm.

  5. basingstoke said on January 16, 2023 at 11:18 am

    I have become convinced now that anybody who has no qualms with using Windows 11/10 must fit into one of the following brackets:

    1) Too young to remember a time before W10 and W11 (doesn’t know better)

    2) Wants to play the latest games on their PC above anything else (or deeply needs some software which already dropped W7 support)

    3) Doesn’t know too much about how computers work, worried that they’d be absolutely lost and in trouble without the “”latest security””

    4) Microsoft apologist that tries to justify that the latest “features” and “changes” are actually a good thing, that improve Windows

    5) Uses their computer to do a bare minimum of like 3 different things, browse web, check emails, etc, so really doesn’t fuss

    Obviously that doesn’t cover everyone, there’s also the category that:

    6) Actually liked W7 more than 10, and held out as long as possible before switching, begrudgingly uses 10 now

    Have I missed any group off this list?

    1. Heinz Strunk said on September 19, 2023 at 3:57 pm

      You have missed in this group just about any professional user that uses business software like CAD programs or ERP Programs which are 99% of all professional users from this list.

      Linux doesn’t help anyone who is not a linux kid and apple is just a fancy facebook machine.

  6. ilev said on August 24, 2023 at 7:34 pm

    Microsoft has removed KB5029351 update

    1. EP said on August 24, 2023 at 9:21 pm

      only from windows update though
      KB5029351 is still available from the ms update catalog site

  7. Anonymous said on August 24, 2023 at 11:05 pm

    1. This update is labaled as PREVIEW if it causes issues to unintelligent people, then they shouldn’t have allowed Preview updates ot install.

    2. I have installed it in a 11 years old computer, and no problems at all.

    3. Making a big drama over a bluescreen for an updated labeled as preview is ridiculous.

    This is probably another BS internet drama where people ran programs and scripts that modified the registry until they broke Windows, just for removing stuff that they weren’t even using just for the sake of it.
    Maybe people should stop playing geeks and actually either use Windows 10 or Windows 11, but don’t try to modify things just for the sake of it.

    Sometimes removing or stopping things (like defender is a perfect example) only need intelligence, not scripts or 3rd party programs that might mess with windows.

  8. john said on August 24, 2023 at 11:17 pm

    Windows 11 was a pointless release, it was just created because some of the Windows team wanted to boost sales with some sort of new and improved Windows 10. Instead, Microsoft cannot support one version well let alone two.

    1. John G. said on August 25, 2023 at 12:08 pm

      Windows 11 is the worst ugly shame by Microsoft ever. They should release with every new W11 version a complete free version of Starallback inside just to make this sh** OS functionally again.

  9. EP said on August 25, 2023 at 3:10 pm

    motherboard maker MSI has recently released a statement regarding the “unsupported processor” blue screen error for their boards using Intel 600/700 series chipsets & to avoid the KB5029351 Win11 update:–UNSUPPORTED-PROCESSOR–Error-Message-of-Windows-11-Update-KB5029351-Preview-142215

  10. EP said on August 29, 2023 at 7:32 pm

    check out the following recent articles:

    Neowin – Microsoft puts little blame on its Windows update after UNSUPPORTED PROCESSOR BSOD bug:

    BleepingComputer – Microsoft blames ‘unsupported processor’ blue screens on OEM vendors:

  11. Leonard Britvolli said on August 30, 2023 at 10:33 pm

    While there may be changes or updates to the Windows 10 Store for Business and Education in the future, it is premature to conclude that it will be discontinued based solely on rumors.

  12. sembrador said on September 5, 2023 at 9:32 pm

    My advice, I left win 15 years ago. Now I’m a happy linux user (linuxmint) but there is Centos, Fedora, Ubuntu depending on your needs.

  13. EP said on September 6, 2023 at 11:55 am

    motherboard maker MSI has recently released new BIOS/firmware updates for their Intel 600 & 700 series motherboards to fix the “UNSUPPORTED_PROCESSOR” problem (Sept. 6):–UNSUPPORTED-PROCESSOR–caused-BSOD-on-MSI-s-Intel-700-and-600-Series-Motherboards-142277

  14. Raphael Benzo said on September 24, 2023 at 9:52 pm

    I try to disable the Diagnostics Tracking Service (Connected Devices Platform User Services) but it wont let me disable it, any help will be greatly appreciated.
    Tank you for your help

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