What you should do before bringing the PC in for repair
Have you ever brought in a computer for repair to the friendly computer store next door or send your notebook to that big company that sold you it so that they could check what's wrong with it ? Did it ever occur to you that the technicians that would check the computer could do more than just checking ?
I never did send in my computer for repair yet but I would be very cautious about it because of the privacy issue. The computer technician will check the hardware and software installed on your computer which means that he will use software that can read from your computer.
I'm not sure about you but I have stuff on that computer that I do not want a computer technician to see. Here are a few guidelines that could help you protect your privacy and data when bringing in the computer for repairs.
- Check if it is necessary to bring in the whole computer or if bringing in part of it is sufficient. If the DVD drive can't read disks it would be enough to bring in that drive and not the whole computer.
- If you can still boot you should backup all important files first, most computer technicians know their job but bad things can happen there as well.
- I would move all important files to a external hard drive so that no one at the computer store would be able to access them.This works well if you use a program like Eraser afterwards to clean the free space of the drives so that it is not likely that they can recover the deleted files.
- If you do not have an external drive create an encrypted container on one of your hard drives with True Crypt and move your important files in there. Again it is unlikely that they can break the protection of that container.
- If all things fail you could tell the store owner that you want to stay during the check which would make sure that the technician would not snoop around.
Do you know other possibilities ? Let me know about them.Advertisement