Fix "What needs your attention" error when upgrading to Windows 10 May 2019 Update
Windows 10 version 1903, the May 2019 Update, has not been released officially. The new feature update is available on MSDN, in the Release Preview ring, and also on various Internet sites unofficially.
Some Windows administrators who attempt to upgrade existing installations of Windows 10 to the new version receive "What needs your attention" error messages right now that indicate that PC hardware drivers or services are not (yet) ready for the upgrade.
The error message, unfortunately, does not reveal any information about the hardware. Microsoft plans to improve these error messages in Windows 10 version 1903, but administrators are left alone currently when it comes to troubleshooting and resolving the issue.
Update: Microsoft published a support page that provides a solution for the issue. According to KB4500988, the issue is caused by external USB devices or SD memory cards that are plugged in to the computer. Microsoft noticed that external drives or SD memory cards may be mapped to different drive letters after the upgrade to the new version, and that is why the upgrade is blocked. Workaround until Microsoft fixes the issue is to unplug external USB devices or SD memory cards before the upgrade. End
Microsoft was never really good at providing information. Back in 2017, users received another "what needs your attention" error. Back then, Windows stated that an app was not compatible with the new version of Windows 10 and that users should remove it. Windows 10 never revealed which app that was, however, so that administrators had to use trial and error to find the troublesome app.
The error message states:
What needs your attention
The following things need your attention to continue the installation and keep your Windows settings, personal files, and apps.
This PC can't be upgraded to Windows 10.
Your PC has a driver or service that isn't ready for this version of Windows 10. No action is needed. Windows Update will offer this version of Windows 10 automatically once the issue has been resolved.
The new error message indicates that a hardware driver or service is the problem but fails to provide information. It is as if history repeats itself. Thankfully, suggestions on how to resolve the issue are already available.
Microsoft suggests to stay on the installed version of Windows and wait for Windows 10 to offer the new version via Windows Update. The company reveals that this will be the case when the issue is resolved.
Our colleagues over at Deskmodder offer the following suggestions:
- Administrators should try and install the upgrade using a Windows 10 1903 ISO image and disconnected Internet.
- Software that may cause the issue includes: iTunes, FutureMark, BattlEye Anticheat.
- Hardware that may cause the issue includes Creative sound adapters or Realtek card readers.
Dr. Windows published the following tips:
- Administrators should unplug any device, e.g. printer, scanner or card readers, that is not required for operation during the update.
- Checks to find out if recent drivers are available, and to install those.
- Remove storage cards from devices, especially Microsoft Surface devices.
Closing Words
There is no need to rush and install the new feature update right away or the minute it is released officially by Microsoft; while some user groups may want to install the update to test new features and changes, most may want to wait several months before installing the new upgrade.
Now You: Did you run into the error? What did you do to resolve it?
What mental age of reader are you targeting with the first sentence? 10?
Why not write an article on how to *avoid* upgrading from W10 to W11. Analogous to those like me who avoided upgrading from 7 to 10 for as long as possible.
If your paymaster Microsoft permits it, of course.
5. Rufus
6. Ventoy
PS. I hate reading these “SEO optimized” articles.
I used Rufus to create an installer for a 6th gen intel i5 that had MBR. It upgraded using Setup. No issues except for Win 11 always prompting me to replace my local account. Still using Win 10 Pro on all my other PCs to avoid the bullying.
bit pointless to upgrade for the sake of upgrading as you never know when you’ll get locked out because ms might suddenly not provide updates to unsupported systems.
ps…. time travelling?
written. Jan 15, 2023
Updated • Jan 13, 2023
This happens when you schedule a post in WordPress and update it before setting the publication date.
Anyone willing to downgrade to this awful OS must like inflicting themselves with harm.
I have become convinced now that anybody who has no qualms with using Windows 11/10 must fit into one of the following brackets:
1) Too young to remember a time before W10 and W11 (doesn’t know better)
2) Wants to play the latest games on their PC above anything else (or deeply needs some software which already dropped W7 support)
3) Doesn’t know too much about how computers work, worried that they’d be absolutely lost and in trouble without the “”latest security””
4) Microsoft apologist that tries to justify that the latest “features” and “changes” are actually a good thing, that improve Windows
5) Uses their computer to do a bare minimum of like 3 different things, browse web, check emails, etc, so really doesn’t fuss
Obviously that doesn’t cover everyone, there’s also the category that:
6) Actually liked W7 more than 10, and held out as long as possible before switching, begrudgingly uses 10 now
Have I missed any group off this list?
You have missed in this group just about any professional user that uses business software like CAD programs or ERP Programs which are 99% of all professional users from this list.
Linux doesn’t help anyone who is not a linux kid and apple is just a fancy facebook machine.
Microsoft has removed KB5029351 update
only from windows update though
KB5029351 is still available from the ms update catalog site
1. This update is labaled as PREVIEW if it causes issues to unintelligent people, then they shouldn’t have allowed Preview updates ot install.
2. I have installed it in a 11 years old computer, and no problems at all.
3. Making a big drama over a bluescreen for an updated labeled as preview is ridiculous.
This is probably another BS internet drama where people ran programs and scripts that modified the registry until they broke Windows, just for removing stuff that they weren’t even using just for the sake of it.
Maybe people should stop playing geeks and actually either use Windows 10 or Windows 11, but don’t try to modify things just for the sake of it.
Sometimes removing or stopping things (like defender is a perfect example) only need intelligence, not scripts or 3rd party programs that might mess with windows.
Windows 11 was a pointless release, it was just created because some of the Windows team wanted to boost sales with some sort of new and improved Windows 10. Instead, Microsoft cannot support one version well let alone two.
Windows 11 is the worst ugly shame by Microsoft ever. They should release with every new W11 version a complete free version of Starallback inside just to make this sh** OS functionally again.
motherboard maker MSI has recently released a statement regarding the “unsupported processor” blue screen error for their boards using Intel 600/700 series chipsets & to avoid the KB5029351 Win11 update:
https://www.msi.com/news/detail/MSI-On–UNSUPPORTED-PROCESSOR–Error-Message-of-Windows-11-Update-KB5029351-Preview-142215
check out the following recent articles:
Neowin – Microsoft puts little blame on its Windows update after UNSUPPORTED PROCESSOR BSOD bug:
https://www.neowin.net/news/microsoft-puts-little-blame-on-its-windows-update-after-unsupported-processor-bsod-bug/
BleepingComputer – Microsoft blames ‘unsupported processor’ blue screens on OEM vendors:
https://www.bleepingcomputer.com/news/microsoft/microsoft-blames-unsupported-processor-blue-screens-on-oem-vendors/
While there may be changes or updates to the Windows 10 Store for Business and Education in the future, it is premature to conclude that it will be discontinued based solely on rumors.
My advice, I left win 15 years ago. Now I’m a happy linux user (linuxmint) but there is Centos, Fedora, Ubuntu depending on your needs.
motherboard maker MSI has recently released new BIOS/firmware updates for their Intel 600 & 700 series motherboards to fix the “UNSUPPORTED_PROCESSOR” problem (Sept. 6):
https://www.msi.com/news/detail/Updated-BIOS-fixes-Error-Message–UNSUPPORTED-PROCESSOR–caused-BSOD-on-MSI-s-Intel-700-and-600-Series-Motherboards-142277
I try to disable the Diagnostics Tracking Service (Connected Devices Platform User Services) but it wont let me disable it, any help will be greatly appreciated.
Tank you for your help