Fix "What needs your attention" error when upgrading to Windows 10 May 2019 Update
Windows 10 version 1903, the May 2019 Update, has not been released officially. The new feature update is available on MSDN, in the Release Preview ring, and also on various Internet sites unofficially.
Some Windows administrators who attempt to upgrade existing installations of Windows 10 to the new version receive "What needs your attention" error messages right now that indicate that PC hardware drivers or services are not (yet) ready for the upgrade.
The error message, unfortunately, does not reveal any information about the hardware. Microsoft plans to improve these error messages in Windows 10 version 1903, but administrators are left alone currently when it comes to troubleshooting and resolving the issue.
Update: Microsoft published a support page that provides a solution for the issue. According to KB4500988, the issue is caused by external USB devices or SD memory cards that are plugged in to the computer. Microsoft noticed that external drives or SD memory cards may be mapped to different drive letters after the upgrade to the new version, and that is why the upgrade is blocked. Workaround until Microsoft fixes the issue is to unplug external USB devices or SD memory cards before the upgrade. End
Microsoft was never really good at providing information. Back in 2017, users received another "what needs your attention" error. Back then, Windows stated that an app was not compatible with the new version of Windows 10 and that users should remove it. Windows 10 never revealed which app that was, however, so that administrators had to use trial and error to find the troublesome app.
The error message states:
What needs your attention
The following things need your attention to continue the installation and keep your Windows settings, personal files, and apps.
This PC can't be upgraded to Windows 10.
Your PC has a driver or service that isn't ready for this version of Windows 10. No action is needed. Windows Update will offer this version of Windows 10 automatically once the issue has been resolved.
The new error message indicates that a hardware driver or service is the problem but fails to provide information. It is as if history repeats itself. Thankfully, suggestions on how to resolve the issue are already available.
Microsoft suggests to stay on the installed version of Windows and wait for Windows 10 to offer the new version via Windows Update. The company reveals that this will be the case when the issue is resolved.
Our colleagues over at Deskmodder offer the following suggestions:
- Administrators should try and install the upgrade using a Windows 10 1903 ISO image and disconnected Internet.
- Software that may cause the issue includes: iTunes, FutureMark, BattlEye Anticheat.
- Hardware that may cause the issue includes Creative sound adapters or Realtek card readers.
Dr. Windows published the following tips:
- Administrators should unplug any device, e.g. printer, scanner or card readers, that is not required for operation during the update.
- Checks to find out if recent drivers are available, and to install those.
- Remove storage cards from devices, especially Microsoft Surface devices.
There is no need to rush and install the new feature update right away or the minute it is released officially by Microsoft; while some user groups may want to install the update to test new features and changes, most may want to wait several months before installing the new upgrade.
Now You: Did you run into the error? What did you do to resolve it?Advertisement