Fix Windows Store error: Your purchase couldn’t be completed

For the past two days I have received installation errors when I tried to install new apps in the Windows Store that is integrated into the Windows 8 Release Preview that Microsoft released some time ago. Before those two days, I had no issues  installing or updating apps at all.

Whenever I clicked on the install, try or buy buttons, I received the message "Your purchase could not be completed.  Something happened and your purchase can't be completed". No matter which app I tried to install in the store, or which option I did select, I always received the message that I posted above.

your purchase couldnt be completed

After I tried to install a good dozen or so apps in the store, which all failed with the same error message, I decided to go error hunting to find out why installations failed suddenly.

I first thought that this could be linked to the location that I had set up in the account, but switching to a different country did not change a thing.

After trying other fixes, like running scannow /sfc to check the system integrity, and even running a refresh, I finally discovered a working fix for the issue.

First thing I noticed was that the your apps listing did not display any apps when I tried to open it. When you are in store, you right-click and select Your Apps from the top menu. If you get an error message, you know something is not right with the linked Windows Live account.

The Fix

This may not be the fasted way to fix the store error, but it did work for me, and it is likely working for you as well. When you are in the store, right-click and select Change PC settings in the lower right corner of the screen.



change pc settings

Switch to Users, and select to switch to a local account. If you are already using a local account, you may want to try switching to the Microsoft account first.

Read also:  Checking for updates slow on Windows 7? Here is the fix

local account

Once you have made the switch to a local account, you need to sign off and on again. When you now visit the Windows Store, you should be asked to enter a Microsoft Account username and password to sign in to the store. Once you have done that, application installs should work again. You can now also switch to a Microsoft Account again with losing the functionality.

So, what you basically need to do is either switch from the current account that you are using right now to the other possible option (from Microsoft account to local, or from local to Microsoft account).

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Responses to Fix Windows Store error: Your purchase couldn’t be completed

  1. Deepak June 25, 2012 at 3:56 pm #

    I had the exact same problem and I did the same thing, hope this will be corrected in the RTM.

    • Clark December 3, 2013 at 9:54 pm #

      When installing Windows 8 or 8.1, the installation recommends that you login using your Windows email address. If you are like me where you have a personal Windows email account you frequently use and maybe also use it for instant messaging and another Windows email account for your MSDN subscription, the Windows store gets confused on which account should be used because your personal email account may be cached and set to remember your credentials. If this is the case, open the browser, go to Outlook.com and log out of your personal email account. Then open the Windows Store, press the Windows Key+C to display the charms, select Settings and then verify the Windows Store is using the proper credentials AND the credit card information is set up.

  2. Jack June 28, 2012 at 2:55 pm #

    This has been driving me nuts for a couple days as well. This did the trick! Thanks

  3. Richard July 10, 2012 at 10:28 pm #

    Perfect 'fix' worked a charm.

  4. John August 13, 2012 at 12:17 am #

    thanks, it worked for me too !

  5. Evgueny Bendezú August 20, 2012 at 1:03 am #

    Thank you so much. I worked for me too.

  6. jack September 2, 2012 at 11:28 am #

    thanx dude, this helped me a lot!

  7. zombies September 7, 2012 at 10:13 pm #

    Didnt work for me, but I am on a network domain so I don't have the local user option, just a disconect from microsot option

    When it asked for my user and password, it had the same problem

    Win8 fail

    • Ross October 18, 2012 at 10:30 am #

      Agreed, also on a network domain and I can't fix this problem. Never been able to download apps since I installed about a month ago (action pack subscription).

      Even tried logging in as local account, then logging in and out of the microsoft and local account in different ways but still the error continues...

  8. Roger October 22, 2012 at 8:13 pm #

    Thank you very much, this exact thing worked for me after my frustrations looking through the microsoft forums and not getting an easy answer like this.

  9. Claude October 30, 2012 at 6:15 am #

    This does not work for me. I am on a domain at work so there is no option to switch to a local account. All i get is "Connect Your Microsoft account" and once it is signed in it says "Disconnect Your Microsoft Account"

  10. Matt October 30, 2012 at 3:42 pm #

    http://kb.eset.com/esetkb/index?page=content&id=SOLN3093

    here is a solution for people using ESET software

  11. jkolonko November 2, 2012 at 11:13 pm #

    I was not sure if 'switch to local' would not cause any data loss so I applied another solution. I saw that the reason for this error was that Windows Store Service could not start because it could not talk to RPC service in a timely fashion. So I started task manager, found RpcSs on services tab, then chose "Go to details" from the context menu and killed the appropriate svchost process. Then restarted Windows and for some reason after that everything was working.

    • elcorders November 5, 2012 at 6:45 pm #

      Whoever jkolonko is Hats off to you .... I nearly dumped my lap on this problem .... Thank god I saw your comment .. and you are a genius to see how the app communicates ..... It worked in a jiffy ....... Thanks a lot .. in my whole win 8 experience I will remember you ....

    • duckoid December 13, 2012 at 6:39 pm #

      i tried the sign in sign out thing, doesnt totally work, still have 10 apps that wont install like win8 apps updates etc. want to try killing the svchost method but how do you close it. when i click stop it says cannot be done. how to you use "go to details"?

  12. Michael November 4, 2012 at 7:44 am #

    Which svchost files should I kill?

    • Michael November 4, 2012 at 7:45 am #

      Excuse me, I meant process, not files.

      • jkolonko November 4, 2012 at 12:10 pm #

        If you use Task Manager, Services tab, scroll to RpcSs and then use "Go to details" context menu option, svchost hosting RpcSs will be highlighted.

  13. locaties December 5, 2012 at 1:56 am #

    Just sign out and sign in again (even when you're on a Microsoft account) and it works for me

  14. duckoid December 13, 2012 at 6:44 pm #

    i tried the sign in sign out thing, doesnt totally work, still have 10 apps that wont install like win8 apps updates etc. want to try killing the svchost method but how do you close it. when i click stop it says cannot be done. how to you use “go to details”?

  15. Harish M December 26, 2012 at 11:11 pm #

    I tried signing off and signing in but didnt work for me. I am using proxy based internet server. Is this creating a problem?
    If yes..What is the solution?
    Please help me on this.
    Thanks

    • John June 18, 2014 at 12:18 pm #

      Hi Harish. The proxy was the problem for me. Disabled it, installed the apps I wanted and then enabled it again. Thanks for the hint!

  16. SREEHARI December 29, 2012 at 10:38 am #

    it is not working....

  17. Hans Bricobrac January 2, 2013 at 11:58 pm #

    The fix didn't work for me.

  18. error January 6, 2013 at 5:18 pm #

    it didnt work for me , ı tried all of them

    win 8 fail

  19. Derrick Jones January 8, 2013 at 4:25 am #

    Try making sure that the Windows Update service is enabled and running. I tried all the other stuff listed above without success. After starting Windows Update, it worked!

  20. ch January 9, 2013 at 5:51 pm #

    I had this problem,but noted that my local acct password was different than my microsoft acct password. Switching my local password to match the micrsoft password fixed the problem wihout changing the settings.

  21. Laurie January 20, 2013 at 7:05 pm #

    thank you, this worked for me

  22. tt January 23, 2013 at 7:27 pm #

    that worked for me as well. Thanks.

  23. Nanna February 14, 2013 at 10:35 pm #

    It works!!! Much thanks :D

  24. Qanita February 18, 2013 at 9:53 am #

    Turning windows update on fixed the issue. I was hell frustrated. Thanks Derrick.

  25. Blake March 24, 2013 at 9:54 pm #

    It worked thanks!

  26. zaid June 2, 2013 at 5:37 am #

    itryed but its dosnt work for me could you help???

  27. wes October 6, 2013 at 11:45 pm #

    What can you do to get around the requirement for local accounts to sign in to the store? I'd rather not have an account linked to my Win 8 desktop profile, I just want the app to use locally. It's not like other programs need me to use the Mic. Account, so why should an app dl'ed directly to my computer? Is that too much to ask for?

  28. adee November 3, 2013 at 2:36 pm #

    Thank You,
    I spent two hours searching for a solution. In fact, my inner mind nudged sign out of the MS account and into the local account. But that was just to simple! Often what is simple is the best. Thank you again.

  29. yyzcee December 21, 2013 at 5:16 pm #

    I found another solution, based on my configuration. I had a proxy server issue.

    I had tried the RPC svhost and local user solutions, but to no avail. My issue was a conflict between a proxy server and the Microsoft Store. The Store was probably preventing me from doing anything because of the mismatch between the address from which I was accessing the Store.

    All I did was uninstall "Hola" from Programs and I can now update and install apps from the Store. Hola directs your internet traffic through a proxy server in the US, UK and elsewhere so that you can watch Netflix, Hulu and other content from those countries. If you want to use Hola, just add it as an extension to Firefox or Chrome. Don't install it as a Windows 8.1 program. I'm in Canada, and need Hola!

    I had a problem a long time ago with purchasing through the Microsoft or Xbox store, and after speaking with Microsoft on their support line, I was told that the PC had to be set to Canada because I was registered to purchase from the Canadian store. I made the change to the PC, and all was well. This was an analogous situation.

  30. Anonymous November 24, 2014 at 7:34 pm #

    thnxxx you

  31. DRAGON January 10, 2015 at 9:36 pm #

    I finally removed all files and directories in:

    C:\Users\\AppData\Local\Microsoft\Windows\SettingSync
    After cleanup, the broken apps installed without issues and can be started again.

  32. elbarim August 31, 2015 at 9:31 pm #

    It works, thanks

  33. Doug December 27, 2015 at 3:40 am #

    When I try this, I don't get any menu when I right-click. Any suggestions?

  34. alex April 6, 2016 at 3:41 am #

    it did not work

  35. ozo April 8, 2016 at 12:30 pm #

    apart from the store where else can one download apps

  36. val April 8, 2016 at 12:32 pm #

    i tried but it wrote "your purchase cannot be completed error code

  37. akshansh August 10, 2016 at 8:02 pm #

    thanks worked for me

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