Did you ever try to remotely access a computer of a user who is not that tech-savvy? How long did it take to configure the client system correctly if you are not there locally to do it by yourself? One great solution for this kind of problems is the software Teamviewer which is free for non-commercial use. Teamviewer uses two software modules: The first is the one that is run by the person who wants to access a computer remotely while the second is run by the user who requires technical assistance. The client module is absolutely easy to use. It just needs to be executed and displays a username and a password which the user who wants to access the clients machine has to enter on the remote computer. This part of the Teamviewer software is called the Supporter Module.
You normally use a phone or voip for communication which is the preferred way to give the Supporter the data that needed to access the computer. Teamviewer uses RSA-encryption to ensure that all data is encrypted between both computers. The module on the client computer does not have to be installed at all, it can be run and displays all information necessary right away. The software works even if Firewalls or Proxies are installed on the client machine.
Teamviewer offers two modes. The first is the normal remote desktop mode which gives the Supporter full control over the clients machine. You can even initiate file transfers between both computers if it is necessary to send files to the client.
The second mode is interesting as well. It is called the presentation mode which mirrors the Supporters desktop at the clients machine. The client is therefor viewing everything that the Supporter is demonstrating at his computer. Great for online presentations for instance.
Teamviewer is working on every Windows edition starting with Windows 98. There is currently no support for Linux or Mac.
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Ghacks is a technology news blog that was founded in 2005 by Martin Brinkmann. It has since then become one of the most popular tech news sites on the Internet with five authors and regular contributions from freelance writers.