PSN not working: Fixing PlayStation Network issues

Emre Çitak
Aug 24, 2023

Gaming is a passion of all of us but occasional hiccups like PSN not working are inevitable. The PlayStation Network (PSN) has changed the way we play games, connect with friends, and access entertainment.

Most of the time, this service works flawlessly and allows players to spend their time in a great way, sometimes due to PlayStation, sometimes due to user settings.

So what can you do if you are facing a PSN not working error? Let's take an in-depth look at this error together.

PSN not working
PSN not working error causes problems for gamers to access their favorite gaming platform

Why is my PlayStation Network not working?

Understanding the root causes of PSN issues is the first step towards resolution.

Several factors can contribute to PSN not working issue:

Server outages and maintenance: At times, the PSN undergoes maintenance or experiences server outages. These instances are usually temporary and are part of the system's continuous improvement. Before applying any fixes for the PSN not working issue it would be wise to check PlayStation Network status using the link here.

Many gamers like X user Kev have been reporting on social media platforms that they have been experiencing a problem with their PSN network as of August 24th.

Connectivity glitches: A stable internet connection is vital for smooth PSN functionality. Connectivity problems, whether on your end or the ISP's, can hinder your access

System software updates: Outdated system software can clash with PSN services, leading to unexpected issues. Keeping your console updated is crucial

Account-related problems: Incorrect login credentials or account-related issues might lock you out of the PSN

What to do if your PSN not working?

Solving PSN issues might feel like deciphering a complex gaming puzzle, but worry not! Here's a step-by-step guide to help you navigate through the labyrinth:

  • Check your internet connection
  • Verify your account
  • Update system software
  • Optimize local network
  • Delete and re-add the registered network
  • Set the automatic PSN Login Procedure
  • Rebuild the PS Database
  • Change the MTU settings
  • Factory reset your console
  • Contact PlayStation Support

Check your internet connection

Ensure your internet connection is stable. Consider restarting your router or using a wired connection for enhanced stability.

Verify your account

Double-check your login credentials. If you can't remember your password, follow the password reset process outlined on the PSN support page.

Update system software

Outdated software can lead to compatibility issues. Regularly update your console to the latest version.

Optimize local network

If multiple devices are connected to your network, their activities might affect your gaming experience. Adjust the Quality of Service settings to prioritize gaming traffic.

PSN not working
It is advised to check the server status of PlayStation Network before applying any fixes for the PSN not working issue - Screenshot from PlayStation

Delete and re-add the registered network

Sometimes, deleting and reconnecting to your current network can resolve issues.

To do so:

  1. Go to ''Settings''
  2. Choose ''Set Up Internet Connection''
  3. Find your current network and choose the ''Forget'' option

Once you've forgotten the network, you can now reconnect to it. Follow the prompts to select your network, enter the necessary password or security key, and establish the connection. By doing so you might be able to fix the PSN not working issue.

Set the automatic PSN Login Procedure

Having your PlayStation device automatically connect to the PS Network can sometimes be a solution to PSN not working issues. To make your console automatically connect to PSN network:

  1. Go to ''Settings''
  2. Select 'Users and Accounts''
  3. Go to ''Login Settings''
  4. Toggle on ''Log In to PS5 Automatically''

After enabling the automatic login option, restart your PlayStation console. Once it boots up, it should automatically log in to your PSN account.

Rebuild the PS Database

The PS database refers to the database that stores various data and information on a PlayStation console. This database contains a wide range of information related to the console's operating system, games, applications, user accounts, settings, and more.

Rebuilding it can sometimes be the solution to many technical errors such as PSN not working. Here's what you need to do to do this:

Turn off your console and reboot it into ''Safe Mode'' by holding down the power button until you hear a beeping sound

In Safe Mode, choose the ''Rebuild Database'' option

Once the database rebuilding process is complete, your console will restart automatically. After that try launching a game to see if your PSN not working error has been resolved or not.

PSN not working
Rebuilding the PS Database might be a remedy for PSN not working issue

Change the MTU settings

MTU stands for Maximum Transmission Unit. It is a networking term that refers to the largest size of a data packet that can be transmitted over a network in a single frame.

Striking the balance between speed and stability can solve the bugs with the PSN network.

  1. Go to ''Settings''
  2. Select ''Network Settings''
  3. Head over to ''Advanced Settings''
  4. Within the ''Advanced Settings'' you'll see an option for MTU. Change the setting from ''Automatic'' to ''Manual''

Choose a smaller packet size for MTU. This change might impact your network speed, so you can experiment with different packet sizes to find the right balance between stability and speed.

Contact PlayStation Support

If all else fails, don't hesitate to reach out to PlayStation Support from this link for personalized assistance. Oh and here are all you need to know about PlayStation Plus subscription changes.


Tutorials & Tips

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  1. Seeprime said on September 8, 2023 at 4:12 pm

    Missing from the “story”: Ukraine’s agreement to never use Starlink for military purposes. This is why.

    Ghacks quality is AI driven and very poor these days since AI is really artificial stupidity.

    1. Karl said on September 12, 2023 at 9:10 pm

      “Elon Musk biographer Walter Isaacson forced to ‘clarify’ book’s account of Starlink incident in Ukraine War

      “To clarify on the Starlink issue: the Ukrainians THOUGHT coverage was enabled all the way to Crimea, but it was not. They asked Musk to enable it for their drone sub attack on the Russian fleet. Musk did not enable it, because he thought, probably correctly, that would cause a major war.”

      1. Karl said on September 14, 2023 at 5:58 pm

        I posted above comment to:

        Not to the following article about Geforce where I currently also can see it published:

  2. Anonymous said on September 11, 2023 at 10:09 pm

    Well, using Brave, I can see Llama 2 being decent, but it is still not great?
    All these AI stuff seems more like a ‘toy’ than anything special, I mean, it is good for some stuff like translations or asking quick questions but not for asking anything important.

    The problem is Brave made it mostly for summarizing websites and all that, but all these Big tech controlled stuff, won’t summarize articles it doesn’t agree with, so it is also useless in many situations where you just want it to give you a quick summarization, and then it starts throwing you little ‘speeches’ about how it doesn’t agree with it and then it never summarizes anything, but give you all the 30 paragraphs reasons why the article is wrong, like if I am asking it what it thinks.

    SO all this AI is mostly a toy, but Facebook with all the power they have will be able to get so much data from people, it can ‘train’ or better say, write algorithms that will get better with time.

    But It is not intelligence, it is really not intelligence all these AI technology.

  3. Tom Hawack said on September 14, 2023 at 2:11 pm

    Article Title: Tech leaders meet to discuss regulation of AI
    Article URL: []

    The eternal problematic of regulating, here applied to AI. Should regulations (interventionism) have interfered in the course of mankind ever since Adam and Eve where would we be now? Should spirituality, morality, ethics never have interfered where would we be now? I truly have always believed that the only possible consensus between ethics and freedom is that of individuals’ own consciousness.

    Off-topic : Musk’s beard looks like a wound, AI-Human hand-shake is a quite nice pic :)

    1. Karl said on September 14, 2023 at 5:55 pm

      Haha, oh dear, Tom.
      I thought that the comments system issue where comments shows up under a totally different article was fixed. But seeing your comment here, the “error” is clearly still active. Hopefully it is sorted as soon as possible.

      1. Tom Hawack said on September 14, 2023 at 6:40 pm

        Article Title: Tech leaders meet to discuss regulation of AI
        Article URL: []

        Hi Karl :) Well, let’s remain positive and see the good sides : one’s comment appearing within different articles (the one it was written form and for, another unrelated one) brings ubiquity to that comment : say it once and it’s published twice, double your pleasure and double your fun (“with double-mint, double-mint gum” and old ad!). Let’s forget the complications and inherited misunderstandings it leads to. Not sure the fun is worth the complications though. Which is why, with a few others here, I include Article Title & URL with comment, to ease a bit the pain.

        This said, I’m trying to find a logic key which would explain the mic-mac. One thing is sure : comments appearing twice keep the same comment number.

        For instance my comment to which you replied just above is originally :


        It then got duplicated to :


        Same comment number, which let’s me imagine comments are defined by their number as before but now dissociated in a way from their full path : that’s where something is broken, as i see it.

        First amused me, then bothered, annoyed (I took some holidays to lower the pressure), then triggered curiosity.
        I’m putting our best detectives on the affair, stay tuned.

      2. Karl said on September 16, 2023 at 8:58 am

        Hehe, yes indeed, staying positive is what we should do. Good comes for those who wait, as the old saying goes. Hopefully true for this as well.

        Interesting that the comments number stays the same, I noted that one thing is added to the duplicated comment in the URL, an error code, the following: “error-code-0x0003”.

        Not useful for us, but hopefully for the developers (if there are any?), that perhaps will be able to sort this comments error out. Or our detectives, I hope they work hard on this as we speak ;).

        Cheers and have a great weekend!

      3. Karl said on September 16, 2023 at 9:18 am

        Whoops, my bad. I just now realized that the error I saw in your example URL (error-code-0x0003) was part of the linked article title and generated by Geforce! Oh dear! Why did I try to make it more confusing than it already is lol!

        Original comment:


      4. Tom Hawack said on September 16, 2023 at 9:20 am

        Article Title: Tech leaders meet to discuss regulation of AI
        Article URL: []

        @Karl, you write,

        “I noted that one thing is added to the duplicated comment in the URL, an error code, the following: “error-code-0x0003”.”

        I haven’t noticed that up to now but indeed brings an element to those who are actually trying to resolve the issue.
        I do hope that Softonic engineers are working on fixing this issue, which may be more complicated than we can imagine. Anything to do with databases can become a nightmare, especially when the database remains accessed while being repaired, so to say.

        P.S. My comment about remaining positive was, in this context, sarcastic. Your literal interpretation could mean you are, factually, more inclined to positiveness than I am myself : maybe a lesson of life for me :)

        Have a nice, happy, sunny weekend as well :)

      5. 💾 said on September 16, 2023 at 12:35 pm

        Correct: AI is certainly overhyped, it’s also advertised by some shady individuals. It’s can also be misused to write poor quality articles or fake your homework.

        16 September 2023, this website is still experiencing issues with posts erroneously appearing in the wrong threads. There are even duplicates of the exact same post ID within the same page in some places.

      6. 💾 said on September 16, 2023 at 8:41 pm

        Clerical error “[It] can also be misused …” you just can’t get the staff nowadays.

        Obviously [#comment-4573795] was originally posted within [/2023/09/14/artificial-intelligence-regulation-tech-leaders/]. However, it has appeared misplaced within several threads.

        Including the following:

  4. Anonymous said on September 14, 2023 at 3:39 pm

    “How much radiation is dangerous?
    Ionizing radiation, such as X-rays and gamma rays, is more energetic and potentially harmful. Exposure to doses greater than 1,000 millisieverts (mSv) in a short period can increase the risk of immediate health effects.
    Above about 100 mSv, the risk of long-term health effects, such as cancer, increases with the dose.”

    This ban is about NON-ionizing radiation limits, because there is too much radio wave power from the iphone. This has nothing to do with the much more dangerous ionizing radiations like X-rays, that are obviously not emitted at all by mobile phones. I invite you to correct your article.

  5. Anonymous said on September 17, 2023 at 5:03 pm

    “ makes history as the first official UFO website”

    I wonder if it’s just smelly crowdsourcing for the spotting of chinese balloons or whatever paranoia they’re trying to instigate, or if they are also intentionally trying to look stupid enough to look for alien spaceships, for whatever reason. Maybe trying to look cute, instead of among the worst butchers of history ?

  6. Anonymous said on September 17, 2023 at 9:12 pm

    “The tech titan’s defense”
    “Whether he provides a clear explanation or justifies his actions”
    “the moral compass”

    You take it for granted that this company should agree being a military communications provider on a war zone, and so directly so that his network would be used to control armed drones charged with explosives rushing to their targets.

    You don’t need to repeat here everything you read in the mainstream press without thinking twice about it. You’re not just pointing interestingly that his company is more involved in the war that one may think at first and that this power is worrying, you’re also declaring your own support for a side in an imperialist killfest, blaming him for not participating enough in the bloodshed.

    Now your article is unclear on how this company could be aware that its network is used for such military actions at a given time, which has implications of its own.

    Reading other sources on that quickly, it seems that the company was: explicitly asked ; to extend its network geographically ; for a military attack ; at a time when there was no war but with the purpose of triggering it, if I understood well. You have to be joking if you’re crying about that not happening at that time. But today you have your war, be happy.

  7. Anonymous said on September 30, 2023 at 1:21 am

    comments and article dont match

  8. Gerald Brennan said on October 1, 2023 at 5:05 pm

    The writers were on strike?

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