How to fix "Google Chrome has stopped working" - gHacks Tech News

How to fix "Google Chrome has stopped working"

When I tried to start the Canary version of Google Chrome today on my Windows 7 Professional system it displayed the error message "Google Chrome has stopped working" and a button to close the program.

Windows too started to become active as it was looking for a solution for the issue automatically.

The only option at this point in time was to close the program. I tried to launch the web browser twice again, the second time with administrative privileges, but it crashed both times shortly after I clicked on the browser's icon in the Windows taskbar.

Chrome worked fine just a couple of hours before the incident and it has not been updated in the meantime which could have been an explanation for it crashing.

Fixing the error

Here is what I did to fix the error. While this fix worked for me, it may not work for you as well. This is why I'm listing additional options to repair Google Chrome when you receive the stopped working error on Windows.

I went to the Chrome download page, downloaded the latest Canary version to the PC, and installed it directly without uninstallation.

The following links point to the download pages

If that does not work, try the following solutions instead

  1. Uninstall the Google Chrome browser first before you run the installer. If that does not work, use a program such as Revo Uninstaller to get completely rid of Google Chrome before installing the browser again.
  2. If you have issues with one particular version, try switching to another channel for the time being, or installing an older version of the browser instead of the latest one that is causing the issue.
  3. If you can start Chrome for a short time, load chrome://conflicts/ in the address bar. It displays any conflicts that the browser recognized. This may point you to other programs or files that conflict with Chrome.
  4. Try a different browser profile. On Windows, open %LOCALAPPDATA%\Google\Chrome\User Data\ in Windows Explorer and rename the Default profile to Defaultbackup after you exit the web browser.
  5. Run Chrome again. The browser creates a new user profile which you can use for tests to see if it resolves the issue you are experiencing. If it does, your user profile may be corrupt or you may use a browser extension or plugin version that is causing the issues.
  6. Google recommends to run the command sfc /scannow on a command prompt in Windows to make sure all Windows files are working fine.

Have another suggestion? Lets discuss it in the comments below.

Summary
Article Name
How to fix "Google Chrome has stopped working"
Description
If Chrome stops working and crashes on start, try the following fixes to repair the issue on a PC running Windows.
Author




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    Comments

    1. Pants said on June 18, 2014 at 2:21 pm
      Reply

      … or if using Chrome Portable, just delete the entire chrome portable folder and copy back the one from your backup done a couple of days ago :)

      1. Martin Brinkmann said on June 18, 2014 at 3:45 pm
        Reply

        That should work too ;)

        1. SuperCPlus said on October 13, 2014 at 9:09 pm
          Reply

          FYI….Just spent HOURS trying to remedy the Chrome crashing….tried everything that was posted I could find. Was giving up and installed Safari. Then just decided to check the Properties (I had also ran it in Compatability Mode since I was on a Vista 32bit system) and then checked the PERMISSIONS…….that’s where it was! The user had very limited permissions. All of this was due to quite a bit of malware found on his computer. Gave the user full control. Then was able to open Chrome – import settings – and work as usual……

      2. Scarlet said on February 28, 2015 at 11:36 am
        Reply

        This isn’t a “response” but rather trying to provide my approach to fix this after several hours of frustration I found a less than technical workaround that worked just fine for my immediate purposes of ensuring that Google Chrome browser would work as it originally did. So, I basically had an ISSUE after downloading Malwarebytes’ anti-malware software and Bitdefender’s anti-virus software as it seems to have collided with my Google Chrome not starting although my IE and Firefox worked fine. I would get the following Windows error: “Google Chrome has stopped working.” I deleted everything in reverse order all to no avail — yes I’m a little poetic. So, all to no avail. I re-installed Google Chrome no less than three times. I downloaded some Software Remover from Google that supposedly removed software that causes issues with Google Chrome and nothing. I went to Malwarebytes and Bitdefender to find their “un-install” software just in case the typical way of “un-installing” things didn’t work. After using their “un-install” software that didn’t work either. So, eventually it occurred to my why not just “set back” the system, i.e., do a Windows System Restore to a few hours when I started experiencing this issue and after restoring the system I got the same error message upon trying to open Google Chrome except I deleted Google Chrome and re-installed it again and VOILA!!! My Google Chrome is working again! If you’re looking for anti-malware and anti-virus software I would be wary of the “free” versions because although people seem to love these upstarts and their free versions, they MAY cause issues. I cannot speak for the paid versions and given the reputation of Bitdefender I’m still hoping they’ll respond as I would like to try their software out. So, if you’re having this issue, I hope you stumble onto this little piece of guidance and that it hopefully saves you a few hours of frustration. Later!

      3. tilzey said on May 3, 2015 at 1:47 am
        Reply

        I need to uninstall Google Chrome Portable, but I can’t find it. How ro I find hidden programs and uninstall them?
        Thanks

      4. jesi said on September 16, 2015 at 10:11 pm
        Reply
    2. ilev said on June 18, 2014 at 5:08 pm
      Reply

      Isn’t there a log, memory dump… to point why Chrome crashed ?

      1. Martin Brinkmann said on June 18, 2014 at 5:17 pm
        Reply

        You need to enable crash logging first and can then load the information only if the browser starts using chrome://crashes.

        Ah, you can also run Chrome with a logging parameter. Did not know that this is an option though.

        http://www.chromium.org/for-testers/enable-logging

    3. Rick said on June 18, 2014 at 7:46 pm
      Reply

      There is a much simpler way to stop this error .. uninstall Chrome :)

      1. sad loler said on June 20, 2014 at 4:21 am
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        lol :(

    4. theMike said on June 19, 2014 at 12:00 am
      Reply

      i never had chrome crash yet, but firefox is like an asian in a parking lot. every 5 minutes “would you like to send mozilla a crash report?”

      1. Pants said on June 19, 2014 at 1:58 am
        Reply

        And yet I’m the reverse (both are portable) – Firefox (pimped out with 80+ addons) crashes seldom (was like twice a year, after australis it was once a week, now on 31.0 it seems to be back to uber-stable, touch wood), whereas Chrome (with only 7 extensions mainly for some security/privacy basics) constantly (daily) “hangs”, becomes “not responding” and can’t be killed via Process Explorer (I have to log off and back on, which really sucks donkey’s balls). So each to their own.

        As for the Mozilla crash report – why the F does it even ask if the option under preferences is NOT to send them – I noticed this lack of respect for preferences during my first weeks on Australis .. sheesh :)

      2. Blue said on June 19, 2014 at 2:59 pm
        Reply

        WTF! Asian in a parking lot? First off that is racist, I am Asian as I sure there are a few if not many of us subscribed to this list. And Secondly, Martin does this crash include the funny purple memory crash page (He’s Dead Jim…)? I’ve been getting that a lot more since switching over to the 64b version of Chrome, which I hoped would stop because I believed the 64b version would be able to use more if not all of my 16G available memory instead of being capped off at 3.5M as in the 32b version.

        1. Martin Brinkmann said on June 19, 2014 at 3:49 pm
          Reply

          No, just a crash nothing else.

        2. cristaldi said on October 22, 2014 at 2:43 pm
          Reply

          Hey, Blue, get over yourself. You offend me!!! Don’t give a crap if you are Asian!!! Take you political correctness and shove it!! Sticks and stones ….. Quit your whining.

    5. Andrew F said on June 26, 2014 at 3:03 pm
      Reply

      Switched to Chrome from Firefox a couple of years ago and had been very happy with it. A few weeks ago it started crashing while just seemingly idle in the background (although I’m sure it is doing lots of crap) with the “Chrome has stopped working” message. This is happening on a Vista laptop and a Windows 7 desktop. One using Avast AV the other AVG. I suspect there was a Chrome update that triggered the instability. One feature they added this spring is Google Now notifications on the Windows browser. Don’t know if that is the root cause but it is a significant mod. So far Canary has been stable on my Windows 7 machine so thanks for that link.

    6. Jeff said on October 15, 2014 at 2:45 am
      Reply

      I’m running Chrome on my old Vista laptop. One day about a week ago it just stopped working. When I open it I receive the message from Windows that Google Chrome has stopped working. And the application itself gives me the message, “Whoa! Google Chrome has crashed. Relaunch now?”
      Below are the details that Windows has on the message. I have no idea what any of it means and have tried uninstalling and reinstalling Chrome.

      Problem signature:
      Problem Event Name: APPCRASH
      Application Name: chrome.exe
      Application Version: 38.0.2125.104
      Application Timestamp: 5437298b
      Fault Module Name: YCWebCameraSource.ax
      Fault Module Version: 2.0.0.1427
      Fault Module Timestamp: 47c5225b
      Exception Code: c0000005
      Exception Offset: 00014aee
      OS Version: 6.0.6002.2.2.0.768.3
      Locale ID: 1033
      Additional Information 1: fd00
      Additional Information 2: ea6f5fe8924aaa756324d57f87834160
      Additional Information 3: fd00
      Additional Information 4: ea6f5fe8924aaa756324d57f87834160

    7. me said on October 25, 2014 at 4:55 pm
      Reply

      Few days ago I shutdown my laptop in a hurry without closing google chrome properly . Now I am having a problem where every time I open google chrome a notification appears : “google chrome has stopped working” “relaunch now? ” when I click yes google chrome suddenly close . I open google chrome again yet the same problem happen again . So I decided to uninstall google chrome and install it back . I have tried all the links you provided yet none of them can work properly after I installed them . The current problem is when I click google chrome , it suddenly close itself . Please tell me what to do . I have uninstall and install the google chrome program around 10 times .

      1. Becky Schnarr said on October 28, 2014 at 10:07 pm
        Reply

        I have the exact same problem as me (October 25, 2014). Any solutions?

    8. choco said on October 28, 2014 at 2:52 pm
      Reply

      Thank you so much.

    9. RaoYv said on October 29, 2014 at 8:58 am
      Reply

      Chrome Browser crashes with Windows Vista (only during initial launch):

      we have to disable SUPERFETCH service from Vista services:

      – START -> RUN -> SERVICES.MSC

      – scroll down to locate SUPERFETCH service

      – double-click mouse on SUPERFETCH

      – choose STARTUP-TYPE to DISABLED

      – click APPLY

      – REBOOT the system

      It is good to delete all the files from C:\Windows\Prefetch folder regularly. We can delete the Prefetch folder itself completely, after deleting the Prefetch\Readyboot folder.

      1. me said on October 31, 2014 at 3:42 pm
        Reply

        Didn’t solve my problem .

    10. Anonymous said on October 29, 2014 at 7:17 pm
      Reply

      thanks

    11. Becky Schnarr said on October 30, 2014 at 7:12 am
      Reply

      Didn’t work for me

      1. Becky Schnarr said on October 30, 2014 at 7:13 am
        Reply

        Anything else?

        1. metoo said on November 2, 2014 at 1:08 am
          Reply

          problem solved for me by uninstalling cyberlink youcam

    12. JT said on November 1, 2014 at 3:17 pm
      Reply

      thank you,
      The Chrone Canary installing solution worked for me
      Thanks a lot

    13. NoNo said on November 6, 2014 at 7:24 pm
      Reply

      Same problem as Jeff. Keep getting “Whoa! Google Chrome has crashed. Relaunch now?” I noticed it updated to 38.0.2125.111 and hasnt worked since. I uninstalled and reinstalled. Same problem. Really annoying and frustrating.

      1. Luca Giuffrè said on November 12, 2014 at 7:22 pm
        Reply

        For me too!, Solved uninstalling Cyberlink YouCam… Thank You Metoo

        1. keith said on November 13, 2014 at 6:15 pm
          Reply

          Yippie!!!!

          Tried restoring laptop 3 times….tried canary….

          Just unistalled You Cam and now it works. You cam is a pile of sh*te anyway.

    14. h said on November 9, 2014 at 6:59 am
      Reply

      goto appdata folder froom run command

      users/google/chrome then delete userdata folder completely.

      go to your control panel and unistalled google chome

      shut down your machine

      turn it on pc – update your adobe flash player – it ll ask you to installed Chrome as well.

      Installed it.

      Then it works

    15. dba-dev said on November 9, 2014 at 3:53 pm
      Reply

      I have been messing around with this nonsense for a couple of weeks. What the heck is going on at Oracle? They can not put out a product or support a product that is not this big of a problem.

      I have tried most if not all the (100’s ?) of proposed solutions without success. I am using windows 7. VirtualBox had been working just fine. Unexpectedly it stopped so I tried to update. WRONG MOVE.

      I finally went back to version 4.1.34-95024-Win.exe. Seems to be working. So this say’s to me that it is not my hardware or software but instead the latest and possibly more versions of VirtualBox.

      Hey Oracle, you listening? What the heck is the problem?

    16. NoNo said on November 13, 2014 at 6:09 am
      Reply

      I fixed the problem by uninstalling Cyberlink Youcam and Google Chrome (which had updated the night before the problems). I reinstalled Chrome. Everything works great now. Thanks for the troubleshooting tips.

    17. Dave Rifkin said on November 15, 2014 at 10:25 pm
      Reply

      I uninstalled Google Chrome and I am still getting the “Whoa, Google Chrome has stopped working” error message; what gives? I don’t even use Chrome and really don’t know why it was ever on my computer in the first place.

    18. Boubou said on November 18, 2014 at 4:03 pm
      Reply

      In my case switching to Canary worked – nothing else worked. I see the exe file for Canary is not in prog files.
      The so called ‘stable’ version crashes immediately during open.
      On another w7 pc I have we got the other famous Chrome bug – it opens first time then never again ’till reset.
      IE on the other hand seems very reliable, if a little slow.

    19. Ajitesh Singh said on November 25, 2014 at 8:19 pm
      Reply

      hell yes cant beleivve uninstalling you cam did work…

    20. ejamesr said on December 5, 2014 at 6:33 pm
      Reply

      Only took two months to figure this out, but Chrome now works!!

      I tried everything, just like many others. I’m not exactly sure which steps were required; I deleted the Chrome cache, renamed the Default folder, stopped the Google Update Services as explained elsewhere, rebooted several times, uninstalled/reinstalled several times, nothing worked.

      Then, when I finally uninstalled CyberLink YouCam (I don’t remember ever installing it, and still can’t make the connection as to why this made a difference), I launched Chrome… and it worked! At this point, the Google Update Services were turned off (via ‘msconfig’ running in the ‘Run’ window, following somebody else’s advice). I turned the Google Update Services back on, rebooted, and Chrome is still working like a charm. I had to copy my Bookmarks file from the renamed ‘Default Update’ folder to ‘Default’, and now everything has been working through two reboots and for the last hour. Hope it continues (fingers crossed…)!

    21. Dahero said on December 22, 2014 at 9:15 am
      Reply

      I need help, I system restored my PC earlier, which has permenantly caused chrome to instant crash, even when I try to download the normal version again, it clearly says “internet explorer cannot run this operation.”

    22. Im going to fix it said on January 24, 2015 at 8:23 am
      Reply

      1. GO TO FILES SEARCH THIS PC CHROME
      2. FIND NEW CHROME.EXE
      3. REMOVE NEW
      4. IT WILL REPLACE CHROME IT SAYS JUST KEEP PRESSING YES/OK
      5. IT NEEDS ADMINSTRATOR RIGHT? JUST PRESS OK AND TRY ABOUT 5X TILL IT RESTARTS
      6. THERE YOU CAN RUN CHROME AGAIN
      SORRY FOR ALL CAPS

    23. MentosMintMania said on February 4, 2015 at 12:35 am
      Reply

      My computer has this problem too… with Chrome, AND Internet Explorer, AND Firefox! Somebody help me!! I had to use a different computer to post this!

    24. dav said on July 15, 2015 at 6:12 am
      Reply

      thankyou download worked for me

    25. tekeous said on September 4, 2015 at 5:35 am
      Reply

      Had the same problem, out of the blue my Chrome became unusable, “Chrome has stopped working” a second and a half after launch.

      The solution was rather simple: When I redownloaded it, the site passed me the 32bit version. My computer is 64bit. I downloaded and installed 64bit Chrome and it worked like a charm.

      Why this is true, I haven’t the foggiest. All I know is that it worked.

      1. Timmy said on September 8, 2015 at 7:41 pm
        Reply

        Ha, awesome! Installing a 64 bit version did indeed solve the issue on two systems (desktop and laptop) having the same problem. Cheers, tekeous!

    26. geoffr3 said on September 6, 2015 at 1:37 am
      Reply

      tekeous, SPOT ON!! It WORKED! Thanks.

    27. Chris said on September 6, 2015 at 4:32 pm
      Reply

      Well, I have tried every “fix” above, and I am still unable to start Chrome. I get the “Google Chrome has stopped working” error each and every time I open the browser, but if I disconnect from the internet Chrome starts up just fine and I can navigate through it. The second I reconnect to the internet, Chrome stops working.

      I have uninstalled and reinstalled it more times than I care to count, tried system restore twice (only to have Windows tell me on start up that Restore did not successfully finish), and even deleted the registry keys for Google. I’ve gone to “Services” and disabled Superfetch, I don’t have that CyberLink YouCam shit so I didn’t worry about that, I’ve deleted the AppData folder for Google… I have followed this thread to a T with the exception of reformatting my harddrive and reinstalling Vista.

      Chrome was working just fine Thursday 9/3, then sometime on Friday 9/4 it just stopped working. I don’t know where I can get earlier versions of Chrome since 45 is out now.

      F*** it, I’m going to Firefox.

    28. North Richter said on September 7, 2015 at 4:39 am
      Reply

      Oh man, this is a life saver. Chrome Beta fixed the issue on Dell XPS 15 Windows 8

    29. Clairwyn said on September 8, 2015 at 3:57 pm
      Reply

      Yay your Canary Chrome solution worked! Thanks heaps for your help :)

    30. Ranjit Ojha said on February 5, 2016 at 2:12 pm
      Reply

      chrome become unstable
      even new updated version behave same
      memory stack overflow & hang not working &
      cursor rapidly blinks in win 7 x32 bit lenovo
      laptop & successively applying some tweakes and then go to uninstall and reinstalled it but alas all in is vain. Couldn’t sorted yet

      When i try to start the newly installed software it end with a memory overflow & hangup .on the otherhand it work in safemode……plz.help….

    31. Anonymous said on February 5, 2016 at 3:15 pm
      Reply

      chrome become unstable
      even new updated version behave same
      memory stack overflow & hang not working &
      cursor rapidly blinks in win 7 x32 bit lenovo
      laptop

      But it is open when trying in win7 on safemode.but normally not working

    32. Russell said on February 12, 2016 at 11:15 pm
      Reply

      Installing canary worked for me but I refuse to pay for all the things that try to get money out of me.

    33. Timmmmaaahh said on February 13, 2016 at 6:19 pm
      Reply

      @Russel if you’re being charged for a Chrome solution, you’re being scammed. Where did you get that idea anyway?
      Sometimes it happens that the wrong bit version got installed, make sure you got the right one installed – 64bit Chrome on 64bit Windows.

    34. Kdee said on April 25, 2016 at 2:14 pm
      Reply

      click start, type %temp% on search bar and press enter, delete all files and folders. It my help.

    35. zia said on October 26, 2016 at 4:40 pm
      Reply

      i have problem in the wondows 7 (google update setup has stopped working)
      how can i solve that problem in wondows 7

    36. mahmud said on February 7, 2018 at 10:01 am
      Reply

      my windows was 7 64 bit but . I fixed it by installin chrome 32 bit and now wrking very well

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