Ipod Errors and Freezes - how to fix them

Martin Brinkmann
Nov 7, 2006
Updated • May 17, 2013

If you have ever used one of Apple's iPods for a long period of time you may know that it is possible that you run into issues or errors using them just like you may when you are using a desktop computer system.

Most issues that you experience here however are either freezes or issues with the so-called disk mode that iPods can get stuck in. You may also experience other errors from time to time. This guide looks at common errors that you may experience, and solutions that help you fix them.

A simple reboot may help you out right away. Apple unfortunately decided not to include an on/off switch which means that you have to know a special combination to reboot the iPod or turn it off. This is usually done by holding down button combinations. If a relatively new Ipod froze up or displays an error do the following:

  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

Some users report that this method is not working for them. The iPod could not be turned off this way. Those users had success by reseting the Ipod the following way:

  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Menu and Middle buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

Users with an older Ipod will have to do the following:

  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Play/Pause and Menu buttons until the Apple/iPod logo appears, about 6 to 10 seconds. You may need to repeat this step.

Apple published additional tips if this procedure did not work out, here is what they suggested.

If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.

If you are still unable to reset your iPod, use only one finger from one hand to press the Center (Select) button, and one finger from the other hand to press the Menu button.

When you reset iPod all your music and files are saved, but some customized settings may be lost. Date and time is preserved (unless the iPod reset itself because it had no power and then was reconnected to power). Other customized settings, such as Bookmarks, On-The-Go Playlists, Shuffle, Backlight timer, and so forth are preserved from the last time the hard drive turned on.


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  1. Jade said on April 30, 2020 at 8:17 pm

    What can you do if every time you plug your iPod into the adapter that’s connected to your computer, your iPod freezes. Ive tryed every thing i can think of and nothing works for me.

  2. Anonymous said on June 6, 2018 at 10:00 pm

    It’s 2018 and you just helped me reset my iPod. Thank you!

  3. frank miller said on November 30, 2017 at 1:54 am

    for anyone who has a classic ipod, i think mine is 5th generation, and it seems to be always stuck on lock – hold, though you have it off of lock – hold.

    for a few weeks i tried everything to get it to work but the lock would stay on or flash on and off but never go away no matter what. also locking up your ipod so it’s nonfunctional, yet the battery is charged and full.

    my ipod was completely inoperable, nothing worked but it would come on from time to time but nothing worked, not the wheel, not the buttons. i always saw the lock icon up and on, or flashing erratically and nothing i did, resetting it, restoring it via itunes, nothing came close to working.

    the odd thing was i could plug it into itunes and it would play every or any song once connected, but the screen is always locked when in itunes, even if you do not see the lock icon.

    i was able to restore and lose all my music, and i could even add it all back, but once i disconnected it from itunes, again, nothing, the wheel and buttons functions would not work. battery showed fully charged and it was.

    my last resort and i mean my very last, as i looked up all the info you could on this problem, was to let the battery drain completely. there were suggestions that this would work.

    so i let it discharge all the way. when that was done it was still nonfunctioning but the white screen and the clock appeared, which it would not before. first thing to do was push the lock – hold to lock and then to unlock then do the reset, as one suggestion said after you drained the battery and recharged it.
    press menu and the center button simultaneously and with that it reset.

    i waited for it to completely reset and finally!!!!! the problem was solved! it is fully functional, all my settings and songs remained and no lock icon stuck on – on nor flashing erratically. it works! it’s fixed!

    seems i let it discharge fully once too often, so try not let the battery run out completely at all except for this fix. i firmly believe because it ran out on me about 3 times in the course of about 4 months that this was the problem and also what changed it around. so when all the other fixes did not work, this one did! i did not have to open up the ipod or do anything inside of it, fully functional 24 hours later and playing on my stereo as i type this.

    i spent so much time and research on this i tried very hard not to give up and it paid off and i saved my ipod from death, or repairs that i did not want to deal with. i barely used this ipod – 160 gbs. had it for about 3 years and it was brand new, but right now about 17 years old. when i got it it was 14 yrs old, i didn’t know it then, but the unit was pristine and i assumed the insides were too.

    so there you have it. if all else fails and you have the problem where the lock just will not unlock – un hold, do what i did above. finally!!!!!! it worked, it works! :)

  4. Don Morrison said on May 25, 2016 at 7:04 pm

    I’ve looked through this long thread, and not seen any messages that seem to address my specific problem. Apologies if it’s there and I just missed it.

    I have two iPods, one a third generation nano, and the other a venerable disk based one, vintage 2003. Apple doesn’t seem to have a “generation” it calls this latter, but refers to it as “iPod (Dock Connector)”. The former is always connected to my car, and the latter is always connected to a power adapter and stereo through a dock. The power to the nano goes on an off as the car does, while that to the even older one is on all the same. Both exhibit the same syndrome.

    Every week or two they will completely freeze. No amount of tinkering with the hold switch, pressing various chords of the controls for long periods of time, and/or plugging and unplugging it from power and a computer makes any difference. Nothing changes. The only way to unfreeze them that I’ve found is to disconnect them from power and wait for the battery to die. Occasionally I’m lucky and they at least freeze with the back light on, or if I’m really lucky, with the disk in the older one spinning, which at least drains the battery faster! :-)

    Any ideas what’s going on? And ideas what I might do that is less time consuming for resurrecting them? Or ideas for how to prevent the problem? If it is a known problem with older models that will not recur with newer ones I’d even be willing to invest in a pair of new ones, but that would be silly if they’re going to suffer from the same pathology.


  5. Anonymous said on May 25, 2016 at 6:53 pm

    I’ve looked through this long thread and haven’t found anything about my specific problem; apologies if it’s there and I missed it.

    I have two iPods, one a gen 3 nano, and the other a venerable disk-based one, vintage 2003 (Apple doesn’t seem to give it a “generation”, but calls it “iPod (Dock Connector)”. The second is always plugged in at home (connected to both power and a stereo, through a dock thingie), and the second is always connected to my car through a cable, though the power comes and goes depending upon whether or not the car is on. Both exhibit the same syndrome:

    Every week or two they freeze, completely. No amount of fiddling the hold switch on and off, pushing multiple buttons and holding them for long periods, or plugging and unplugging them from power adaptors, the car, or a computer affects this. They show no signs of life at all, other than the screen typically being visible (though possibly dim). The only way to get them back to life is to leave them unplugged and wait until the battery drains. Sometimes I’m luck and they wedge with the backlight on, which at least drains the battery faster!

    Any idea what’s going on? Any better solution to the problem than the one, painfully time consuming one, I have? Any understanding of the problem sufficient to at least give me a scheme to prevent the problem?


  6. Jennifer r said on April 27, 2016 at 5:11 pm

    I recently started using my ipod Nano shuffle again and my backlight doesn’t work anymore for some reason.please help!

  7. Norm said on March 29, 2016 at 5:26 am

    I have the 160gb Ipod classic. While it is not plugged to anything it works perfectly…but when I have it plugged in to my car stereo it works great for a while but then it just locks up. I have to take it off of the stereo hookup and press the middle and the top button to reset it…then it is ok for another few days and does it again. It is like it is getting an over charge or something and just locking up…Is there anything I can do or add to my ipod to stop this?


  8. Skylar Meade said on May 10, 2014 at 10:51 pm

    Help I have an iPod 4gb nano and I found it in my room today and I plugged it in and it said connect to power and I did all these things and it still says connect to power. The charger works on everything else so the charger works but it is the iPod. What should I do? I cleaned out the power thing with a toothpick and found a big ball of fuzz in it but it still says connect to power. Help what should I do

  9. Savannah said on March 14, 2014 at 3:04 am

    OMG thank you sooo much I was crying!! the reset idea worked! my ipod was locked by the ipod store and my screen was black and I couldn’t do anything till I reset it! thanks sooo much!!

  10. Bill G said on February 25, 2013 at 4:58 pm

    “thankfully do not run on a windows operating system”

    Fuck you.

  11. CRaig said on August 12, 2012 at 7:51 am

    u champ

  12. Scared!! said on June 29, 2012 at 12:07 am

    HELP! My iPod touch freezes, turns white, then turns off when I try to edit photos in my photo roll… I didn’t use any apps! Should I “reset and restart”?

  13. SCARED!! said on June 29, 2012 at 12:04 am

    My iPod freezes, turns white, then turns off and the apple logo comes back and turns on every time I press EDIT on a photo in my normal photo roll without apps!! SHOULD I “RESET AND RESTART?”

  14. SCARED!! said on June 29, 2012 at 12:03 am

    HELP! My iPod freezes, turns white, then turns off and the apple logo comes back and turns on every time I press EDIT on a photo in my normal photo roll without apps!! SHOULD I “RESET AND RESTART?”

  15. Anonymous said on May 20, 2012 at 2:30 am

    Thank You! Thank You! Thank You! Your tricks helped so much….i thought i was going to have to take it in! Literately saved my life…..well my iPod’s life:)

  16. Bunni said on April 3, 2012 at 3:32 am

    This save my ass thanks so much :) ipod is working again

  17. Jessica said on February 16, 2012 at 6:55 pm

    Thank you so much i was freaking out lol

  18. Sarah said on January 31, 2012 at 5:23 am

    THANK YOU !!!! THIS WORKED <3 LOVE YOU for the solution

  19. Anonymous said on January 15, 2012 at 7:18 pm

    My ipod is frozen on the plug into itunes screen but when i plug it into itunes it doesnt recognize the ipod… Does anybody know how to fix this?

  20. I said on January 3, 2012 at 8:45 am

    Thanks a lot. it works!

  21. Christian said on December 20, 2011 at 11:16 pm

    Ok, so when I was walking home listening to my iPod as usual, I turned my iPod Nano off and went to plug it into my iHome, I noticed that the screen stayed on the same song, but it won’t play or do anything, it’s completely FROZEN. It won’t even turn off! I’ve only had this iPod for a couple of months and it’s supposedly brand new.

  22. Hera said on December 12, 2011 at 7:58 am

    OMG thank you so much !!! This helped me alot i kinda got worried for bit and i thought i wouldve had to go into a shop to get it fixed thank you !!

  23. Emily said on November 26, 2011 at 2:31 am

    My iPod froze while I was selecting a song, and it is stuck between the song list and the “Now playing” screen. I’ve tried rebooting it several times, but it hasn’t done anything. I have the iPod Nano 2G and I’ve had it for almost five years. Is it a common problem, should I get it checked out at the Apple store, or should I think about getting a new one? I am devistated, I love my iPod and I use it all the time!

  24. Hannah said on October 28, 2011 at 11:50 am

    This didn’t work for me- my brand new iPod touch froze last night and it’s stuck at the apple logo, the loading symbol and a black background. Could anyone help me out?

  25. suneeta said on September 12, 2011 at 4:17 pm

    Thanq so much :) my ipod is working

  26. doll970 said on September 10, 2011 at 9:10 am

    Hey, i had a different problem with my ipod touch i haven’t had it for that either and then it started saying i had 2 download a new itunes after i had been using another one for all this time. But when i did that it started saying that on of my song files wasn’t there so i just decided to delete the song. After that it started saying update your ipod and when i said no it came up with error so then i decided to say yes and then it turned its self off then restarted and came up with the apple sign but with a loading bar under it right after that it froze and then it said it wasn’t connected to my computer anymore even tho it was. I don’t know what 2 do somebody PLZ HELP!!!! and the ipod is a ipod touch 32GB no camera.

    1. doll970 said on September 10, 2011 at 9:11 am

      ^ it was meant to say that long either

  27. Michael said on September 8, 2011 at 5:19 am

    Hey, thanks, my ipod nano 2nd generation had froze up and wasnt doing anything, hitting the center and menu at the same time did the trick for me :) i was thinking i might have to finally upgrade but i guess not :) Thanks!

  28. Veena said on September 7, 2011 at 11:31 am

    Hi, Thank you for the tips. My IPOD that had stopped playing (Progress bar was frozen and no audio sound was heard) although it was in the play mode.

    I just tried holding the Hold button and then the Menu + Middle Button until Apple Logo was shown, this i repeated 5 times and music started playing.

  29. Mar said on September 3, 2011 at 4:48 am

    help my ipod screen is white i cant get the home screen or music player help

  30. Anonymous said on August 31, 2011 at 12:44 pm

    hey thanks for the help, recharges again when i plug it in to the computer and now it works again

  31. SUE said on August 28, 2011 at 11:15 am

    I have a 30GB ipod which has 900 songs on it, nothing else but it won’t let me add any more. I have had loads more songs on it previously but decided to change the type of music I listened to. I have put new music onto my computer and it says it is transfering the track but will only do 900 then says its full. Please help. Thanks

  32. Jasmine said on August 20, 2011 at 10:00 am

    This really helped me a lot! I bought this iPod just when it came out so it was like 600 bucks! And I was so shocked when it froze! I pressed the menu and center button and it really worked! Thanks!

  33. Niall said on August 10, 2011 at 8:58 pm

    hey I’ve got an iPod touch 3G, it has the same error as the rest of the ipods on here, more or less. it’s jailbroken too. i reset it while it was plugged into my laptop because i wanted to charge it, and it froze. i’ve tried the trick to hold the menu and sleep button above the camera multiple times and it works but it still needs charging… i charge it, and when it has enough battery to display the apple logo (then the green poison logo) it freezes and doesn’t return to my background -.- help please lol:P

  34. Alexis said on July 21, 2011 at 7:44 pm

    Hey, i just bought a used iPod Nano 3rd generation with 4GB on it, on saturday. Its friday and up til now its been working virtually perfectly! Even last night i was listening to music and setting up an alarm for 7am. When i woke up the next morning i grabbed my iPod and tried to check the time on it, but the screen wouldnt light up or anything, it stayed black. Then i plugged it into my computer thinking it might need to be charged even though i already charged it fully the previous night. When i plugged it in, the screen lit up. Now it’s white with black lettering saying “5:59” with the lock symbol and battery symbol showing how much power is left. but its not 5:59 and it not on lock. what do i do? ive been wanting this for a long time and spent alot on it.Please help.. T_T

    1. Alexis said on July 21, 2011 at 7:50 pm

      never mind i fixed it!!!!!! THIS IS AMAZING!!!! but i suggest you stick with the first method (toggle hold, then hold down menu and center button) whether its old or new, since mine was old and it worked.


  35. Anonymous said on July 10, 2011 at 8:11 am

    I’m having similar problems to most, have the “older” version of ipod touch. Went to update today,told me to restore I did,and got that screen with the itunes logo and the usb cord, I’ve tried to do reset using home/on off, plug in the dock, then hold home while in itunes, but now NOTHING is happening in itunes,its not even recognizing the ipod at all!! I’m extremely frustrated and have been looking at ways to fix this for HOURS!!!! I set up a “time” for an apple agent to call me,but I fear I’m going to throw this thing across the room before that happens… I don’t even know what to do! Help!!!

  36. Tyler Bucki said on July 10, 2011 at 12:38 am

    yeah my IPOD froze on the screen where you enter the pass-code and i holed down the home button and the off button and it went to the apple and now it works thanks for your help i got scared i thought it broke hahahahah :)

  37. Chayce said on June 29, 2011 at 6:21 am

    my i pod freezes for a couple of seconds all the time, but today it froze for 30 minutes i tryed these tips and they worked thanks :)

  38. Neil C said on June 4, 2011 at 10:25 am

    Hi – I am also experiencing a computer freeze when I plug my 160gb ipod classic in. It freezes on the “Connected: Eject before disconnecting” screen with the circling arrows. I’ve tried resetting with the Menu and centre buttons and this briefly unfreezes, which is good. Just for a second, I can see the drive in “My Computer” (literally 1 second) and I get the option of syncing MediaMonkey with the files. BUT… once the reset has gone past the grey Apple screen it goes back to the “Connected: Eject before disconnecting” screen and freezes again!! I’ve reinstalled iTunes a few times but to no avail (hence why I’m trying MediaMonkey). Any suggestions??

  39. Grace said on May 21, 2011 at 10:32 pm

    THANK YOU!!!! I have a three year old Nano I can’t bear to part with and this fixed it. Thanks!

  40. Natalie said on May 12, 2011 at 12:59 am

    Hey u guys i think my problem is different i downloaded a song on my ipod called terrible things by mayday from itunes. It wont work! It wil say second 1 2 3 4 and so on but it will then now just flip to the next song! Without playing terrible things! I spent 1.25 on this and i dont want to waste my money! All of my other songs work. I also tried to redownload, change my earphones and plugging it into my ihome. WHAT TO DO?????

  41. Umm said on April 9, 2011 at 5:22 pm


  42. cameron said on April 6, 2011 at 5:51 am

    my ipod touch blacked out

  43. DESHMUKH said on April 1, 2011 at 8:21 pm

    I have 40GB iPOD classic purchased in early 2008.With old version of itune, it was working OK.After updating with latest version of iTune, it does not get swicted OFF. I have tried all the sollutions suggested on the internet,( except for Resetting it) with out any success. Can some one suggest me how to solve this problem.
    Apple site is not at all user friendly.

  44. dahlia said on January 1, 2011 at 8:26 am

    thank you so much this helped alot

  45. Anonymous said on December 21, 2010 at 6:24 am

    Thankss a lot…….i got it too fixx noww….ndd pluss it wasnnt myy ipod so i desperatelyy lookeed foor a solution….ndd this workss!!!!

  46. crayolii said on December 13, 2010 at 5:49 am

    wow…this freak me out… it really work

  47. dee said on December 7, 2010 at 5:01 am

    first method worked for me……..thanks !!

  48. haley said on November 4, 2010 at 9:19 am

    hey thanks this worked!

  49. Anonymous said on October 24, 2010 at 10:29 pm

    Thank you soooo much for the tips…they worked!! my screen is back to normal yay!! Much appreciated!!

  50. pat said on October 23, 2010 at 6:17 pm

    thank u so much!!

  51. Michael said on September 13, 2010 at 1:47 am

    If i lock my ipod when i go to unlock it, it wont work even when its not unlocked only the screen while light up but you cant play music or anything anyone know how to fix it?

    1. Chayce said on June 29, 2011 at 6:23 am

      YEs !! hold both of the buttons down for a while :)

  52. Terilyn said on September 4, 2010 at 6:59 am

    This is awesome! My ipod worked right away! Thanks.

  53. matt said on September 3, 2010 at 5:22 pm

    Oh 1 last thing, i don’t wanna tell my parents about breaking another iPod, my other condensated last winter :3

  54. matt said on September 3, 2010 at 5:21 pm

    Oh and btw no matter how long I hold the off switch it doesn’t turn off. I don’t wanna replace it I’m saving up for CoD MW2 and BlackOps, so plz help

  55. matt said on September 3, 2010 at 5:19 pm

    Hey my iPod touch busted when I came off safari. It’s just frozen on the first menu, and I spent like £230 worth of gift cards on it, I’m really ticked off there’s gotta be a way to fix it

  56. Anonymous said on September 2, 2010 at 8:02 pm

    My ipod model A1199 shows at startup “Playlist generating and it freezes”.Pls help

  57. Anonymous said on August 15, 2010 at 2:21 am

    Thanks this does work….this will help me more often!!! I can DJ now!

  58. Anonymous said on July 28, 2010 at 8:38 pm

    Thanks sooooo mmmmmmmuch, this really work!!!
    good thing i didnt have to tell my parents i broke my i pad

  59. Anonymous said on July 22, 2010 at 3:16 am

    thanks man the one where you press and hold the menu buton and middle buton worked for me

  60. tom said on July 4, 2010 at 12:52 am

    I have a ipod touch and i erased all of my stuff on my ipod and i went to ” settings ” to do that and erased it but it erased all of it then rebooted but when its turning on it comes up with the apple icon and then a ring comes up just under it and starts to spin as iff its loading and then it stops and just stays like that for ages and then after a while the screen goes white then does it all over again
    HELP HELP HELP ! ! !

  61. reno said on June 26, 2010 at 7:51 pm

    i keep doing that and it goes to the apple and then it wont do anything…so it will turn off and i will turn it on but when i do it freezes on the main menu…and when the apple screen it on the scroll wheel on my ipod nano 5th gen. will work but it will freeze on the regular menu

  62. jeff said on June 1, 2010 at 2:33 am

    Hey. Idk if anyone is still answering these but…

    My i-pod started lagging. Eventualy it froze up and stopped working. So i tried resetting it like it sais up there ^^^ (this always works usualy when my i-pod freezes) however, instead of working, it reset, deleted all of my stuff, and when i went to the “info” tab it said 111gb used 0gb remaining and on the bar where it shows the data storage it sais 111gb used with “other” data. I tried plugging it up to my computer and it does’nt show up on i-tunes. on my computer it showed up as “removable disk J:C” and when i tried to format it it said “cannot format “removable disk J:C” because windows cannot access file.” I tried to edit my settings to give windows acces to it buit it still said “cannot format “removable disk J:C” because windows cannot access file” as you can imagine, this is quite frusterating. if anyone has any tips at all please help, this is a 120gb, classic i-pod. help please A.S.A.P

  63. Tariq said on May 30, 2010 at 7:16 am

    II have an 80gb classic. Any button touched displays a triangle with ” connect to power”. It is fully charged by the way.
    When I connect it to the charger, it displays an apple logo. Then the screen comes on and i can play a few songs, then it powers off again and shows the same triangular sign.
    Holding down the menu and middle button only displays the above again.
    What do i do?

  64. Monica said on May 27, 2010 at 2:12 pm

    i have an old 30gb ipod video… it currently has 4200+ songs in it. my problem is if i play songs, there are times when it freezes up when the next song is about to be played. for example im playing this one song, and when its done and it goes to the next song, theres no sound and it just stops there… if i press skip or pause, it doesnt do anything so i have to do the Select+Menu restart. anyone know whats wrong and how to fix it? thanks much!

  65. Anonymous said on May 26, 2010 at 4:24 am

    Thankyou so much, my ipod worked again!!!! loving it

  66. Alyssa said on May 20, 2010 at 12:46 am

    Mine don’t have a hold button i really need help!

  67. isabelle said on May 13, 2010 at 6:20 am

    omg it actually did work i love this!!!!!!!!!!!!!!!! i am so thankful

  68. isabelle said on May 13, 2010 at 6:18 am

    mineis the new ipod video and nothing is working

  69. chris said on May 11, 2010 at 4:58 pm

    thankyou, my nano was frozen whilst in rewind mode in a move and froze dead,
    i toggled hold button on then off and pressed the centre button with one finger and menu button with the other,
    thanks again

  70. Joel Hardy said on May 9, 2010 at 6:23 am

    my ipod has an issue, when i plug to the laptop it shows charging of the battery and turns on when i eject it (but usb cable still connects the ipod and the laptop). But when disconnected from the laptop it automatically shutsdown and it wont turn back on even if it is fully charged

  71. Brah said on May 3, 2010 at 10:17 pm

    it worked yay! :)

  72. katherin said on April 8, 2010 at 11:15 pm

    i tried this steps but they didnt work

  73. hope scott said on April 6, 2010 at 10:34 pm

    my ipod freezes the computer when its pluged in what do i do?

  74. michal said on March 24, 2010 at 8:58 pm

    ok i have a problem.
    my ipod is frozen on the itunes and plug into the usb cord. Its been like this for a while, I’ve tried the hold down for six seconds then for 10 and then it will try to restore and it wont so i was wounderong could it be the ipod or the computer also when i plug it in and try to reset or store it, it will say error for the last like 2 seconds of the backing up process need help thanks

  75. joey said on March 20, 2010 at 2:46 am

    i have an ipod touch and i tried to turn it on and it just goes all white….how can i fix this?? please help me!!!!!

  76. paul said on March 6, 2010 at 9:32 am

    Hey it’s working dude, i’ll rate it 500% thanks for your suggession, i really appreciate it.

  77. Jen Kovach said on February 22, 2010 at 3:29 pm

    Thank you. The press the middle with one finger and the menu with one finger from the other hand worked for my 4GB IPOD. What a relief. Now I can do yoga!!!

  78. Anonymous said on February 14, 2010 at 8:02 pm

    mine still doesint work this piece of crap

  79. Arttu said on February 11, 2010 at 9:27 pm

    Thanks! I fixed my girlfriend’s old iPod with this instruction.

  80. Camilla said on January 31, 2010 at 4:50 am

    Thank you sooo much. My ipod froze and i went on this site and it really helped me alot. My ipod is working btter than ever now….!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  81. Ivor Liss said on January 30, 2010 at 4:56 pm

    Thanks very much for your solution which worked perfectly on my second attempt. I am most grateful!

  82. john said on January 29, 2010 at 4:34 pm


  83. angel said on January 28, 2010 at 2:51 am

    i did this and it did not work i try and try it is an old nano iPod it frezzed when it was off so the screen is black so how do i fix it i got it for free and when i got it it was already like this

  84. Pushp said on January 26, 2010 at 6:55 pm

    Many thanks for the sugestions..the last one worked for me.

  85. jojie said on January 20, 2010 at 5:25 pm

    I have the ipod video and freak out when I couldn’t turn on my ipod, I forgot to disconnect to the pc, the screen was black and I could just make out “eject before disconnect” so I kept clicking on the remove software on the pc later displaying ‘ok to disconnect’….nothing… finally I decided to look it up and yay its fix! I’m using it now….lol Thanks

  86. Sarah =) said on January 19, 2010 at 1:16 am

    i have a ipod 5th gen. and my background light won’t turn off even though i have it set for 3 seconds. how do i fix this?

  87. Ellen said on January 10, 2010 at 4:51 pm

    Hi I just recently got a new Ipod nano and for some strange reason it plays through the headphones and out loud at exactly the same time. Any idea how I get it to play solely through the head phones? Or if I took it to an apple shop would they fix it for me? Your help would be greatly appreciated

  88. Paige said on January 7, 2010 at 5:59 pm

    I have the newest ipod nano. It freezes ONLY when I disconnect from a power source. It is fully charged. As soon as I remove the ipod from my computer or speaker unit, it won’t do anything. I can reset it, use the hold button, etc. but it does not make a difference. when it comes back on, it is still frozen. I have also tried restoring it; worked fine, but still frozen when disconnected from computer. IDK what else to do without returning it. Any suggestions?

  89. Randy said on December 27, 2009 at 6:49 pm

    I have 2 IPOD classics One works find but the other freezes after loading almost a gig errors change and sometimes just freezes with no errors. I have restored but with no luck. Any advice ould be great.


  90. blablabla said on December 25, 2009 at 5:20 am

    what do i do if it wont even turn off!!!!!?????? none of the buttons work besides the hold button and it charges just it wont move. please help!:(

  91. Katie said on December 24, 2009 at 1:16 am

    Ah thank you so much :) I just got this for christmas today and whilst I was syncing it froze on me and I was freaking out :P But this website helped a lot.
    Thanks again!

  92. Gaurav said on December 23, 2009 at 7:43 am

    I have a 30 gb classic model . it just efuses to start up just show apple logo and then gets stuck…..some1 plz help me out …tc

  93. Madison said on December 20, 2009 at 10:14 pm

    Ipod is frozen.. This isnt working too well…. Hopefully it will work later once fully charged. Thanks for the help tho. :)

  94. rabia said on December 18, 2009 at 6:14 pm

    thanx a lot !!!!!

  95. Fipe said on November 19, 2009 at 12:27 am

    my ipod classic it not working properly. Everytime i turn it on it says connect your ipod to itunes for it to restore, ive tried that but it comes up as go to http://www.itunes.com/ipod/support. I have tried that and it worked but not that good, because most of the time it freezes and the song either still plays even when i press the pause button or the menu. Basically everything freezes, even when i got to movies it only goes black and theres nothing you can hear or see.

    At the time it works but most of the other times when i check if it’s fully charged, nothing works properly it always freezes and the whole system either goes black or the apple sign comes up and everything starts again.

    What do i need to do ??

    please help me :)

    1. blablabla said on December 25, 2009 at 5:21 am

      same with me

  96. CIERRA said on September 26, 2009 at 6:57 pm

    please help me i have a ipod toch second generation and it has a white screen and frozen not sure what to do :'((((

  97. Ad Rogg said on September 24, 2009 at 3:27 pm

    My ipod (30GB Video) has started freezing at the start of songs. It happens during normal play and when I change track. It is an intermittent fault but seems to be happening more frequently. Occasionally it will start playing again after a few minutes, but not always.

    I can reset the ipod but it doesn’t always solve my problem.

    Can anybody help??

  98. BLa said on September 7, 2009 at 6:38 pm

    this CRAP doent WORK…!!!!

  99. Loz said on September 6, 2009 at 9:43 pm

    My ipod is working again!

  100. gJ said on September 5, 2009 at 4:19 am

    Thanks to this, my iPod is working again! Oh my gosh, I thought I need to bring it to the Apple company!.. thanks!

  101. trb said on August 21, 2009 at 1:54 am

    excellent post !
    i have the iPod classic 80 GB and the first try (first one suggested above) was successful for me.

    thanks a lot for posting this info and yes, good that iPod(s) don´t come along with windows (:

  102. Jay said on August 16, 2009 at 7:57 pm

    Thank you for this.

  103. sophie said on August 12, 2009 at 3:52 pm


  104. Zoe said on August 8, 2009 at 10:08 pm

    I have reset my ipod in the past and it worked fine but I cannot get it to reset this time.

    Also does not show up under Devices in iTunes menu.

    Do you know of any solutions??

  105. Mack said on August 7, 2009 at 7:55 pm

    I used the method of pressing the menu and center buttons at the same time and it worked :). Thanks a lot!

  106. Anonymous said on August 7, 2009 at 6:23 am


  107. anon said on August 2, 2009 at 7:37 pm


  108. Cheyenne said on July 30, 2009 at 1:49 pm

    thankyou thankyou it worked the menu and select button
    it worked i was ready to kill the damn ipod

  109. harry said on July 25, 2009 at 6:08 am

    it actually worked whoever came up with this is a genius

  110. zoe said on July 24, 2009 at 6:34 am

    OMG thank you soooooooooooo much!!!! Glad i read this. [:

  111. katie said on July 17, 2009 at 7:50 pm

    omg it actually worked i nearlly cried when it crashed and wouldnt do anything thank you

  112. Anonymous said on July 16, 2009 at 10:32 pm


  113. miche said on July 16, 2009 at 1:35 pm

    thank u ppl when i went to bed last night about to put on my ipod when i tuned it on it froz up so thank u

  114. Tom said on July 7, 2009 at 4:22 pm

    Omg Thank You So Much!!! that was the third time in a row that my Ipod froze when i attached it to my computer i was getting so annoyed with it and all i had to do was press menu and the middle button!

  115. dude said on July 6, 2009 at 11:28 pm

    this rocked ty so much i bookmarked it so if it happens again i wil be safe! w00t

  116. jonathan said on July 6, 2009 at 11:24 pm

    this guide is awesome, i started freaking out when my ipod froze but now its all better!

  117. paul said on June 29, 2009 at 10:35 am

    hey my ipod has an error when i try to turn it on the apple logo pops out but then a big X in red comes up can you help me please……..

  118. Carlos Romao said on June 21, 2009 at 9:38 pm

    Dear Martin, Thank you so very much for this excelent advice !!! As you can see, you have really helped a lot of people

  119. The Happiest Person Alive said on June 21, 2009 at 12:53 pm

    OMG!!! I was freaking out!!! Now it works again! THANK YOU SO MUCH WHO EVER GAVE THIS INFO!!! UR A LIFESAVER!!!

  120. Ole-Kristian said on June 11, 2009 at 6:24 pm

    Or its like freezing but the ipod make no sound when it frezee so i think it turning of

  121. Ole-Kristian said on June 11, 2009 at 6:21 pm

    I have a big problem…

    Sometimes it works pushing the menu and center button, but oher times i have to push them and after 5 sec fast press my finger in the back of the ipod to turn it on, and when i first get it on, it freezing when i choose something on the menu…

    Help Me PLz!

  122. Victoria said on June 7, 2009 at 10:08 pm

    thank you sooooooooooooooooooooooooo very much! it worked! my iPod froze, and like, i ddnt know what to do! thanks for your help

  123. leslie said on June 6, 2009 at 9:22 pm

    thank you soo much. it workedddddd

  124. kate said on June 6, 2009 at 6:18 pm

    Yay!! Thank You sooooo much!
    My Ipod worked again! wwwoooohh!!!!!!!!!!

  125. Don said on May 19, 2009 at 11:27 pm

    I recently got my first touch screen ipod and downloaded a few movies with no problems. Now, I continue to get error code -42110. The movie downloads until the last few seconds, and then the error code pops up, and it says it is not completely downloaded and I am unable to sync it to my ipod to watch it on the tv.

    I have searched the internet for help, and am totally confused and have no idea what to do.


  126. lucas maul said on May 15, 2009 at 5:11 am

    oh my god that is so amazing ty so much!!!!!!!!!!!!!!!!!to whoever sent this my ipod froze when i was going to charge it tysm!!!!!!!!1

  127. Haley said on May 1, 2009 at 5:39 am

    This helps so much! Thanks! I was worried because when I tried listening to music It stayed at 0 seconds, after one try it works :] ♥

  128. Ellie said on April 26, 2009 at 3:19 pm

    I find that this resetting method doesn’t always work. Often, my iPod freezes in the resetting process, and I can keep on resetting it over and over, but it still doesn’t display the menu screen for hours.

    Also, when an iPod first freezes, just try gently pulling the headphones in and out of socket – it usually unfreezes it quicker than completely resetting the iPod.

    However, I still have the problem of spending hours a day continually resetting my iPod. Is there any other useful tips for unfreezing an iPod?

  129. EnglandSoul said on April 18, 2009 at 12:56 pm

    Awesome advice. Just got mine to unfreeze, saves me waiting a week for the battery to run down by itself. Thanks!!!

  130. Charlotte said on April 17, 2009 at 8:52 am


  131. BigBeatBoy said on April 15, 2009 at 9:20 am

    Hey guys. Had an iPod freezer to. The more full the battery was, the more it froze ! When the battery was close to empty, it worked without freezing…

    Since there was a little clicking noise, I replaced the HDD. Didn’t fixe it.

    Then I thought it was the battery. Still wrong.

    So finally I replaced the logic board (a little harder to swap then the other two, but with a little patience and a good tutorial you should pull it off). And … taadaaa ! no more random and very annoying freezes.

    Try the battery, and if that doesn’t fix it, I’d go for the logic board (unless weird clicking noise)

  132. ty said on April 14, 2009 at 11:09 pm

    hey guys im not sure if you can help with my situation on my ipod but it is about 10 months old and its a classic video 80 gb, my situation is whenever i plug it into any computer no matter if its my own to a friends it freezes and freezes the itunes desktop also im not sure if you can help with my situation or not but ive also tryed restarting it but it then freezes the start up screen well if you have any info please email me thank you

  133. Megan said on April 1, 2009 at 3:58 am


  134. james said on March 30, 2009 at 5:48 pm

    i have an 30 gig video ipod and it wont do anything anymore. not power up not charge nothing!!even on comp doesnt show anything just blank screen has this happened to anyone else?
    any fixes?

  135. Anonymous said on March 29, 2009 at 7:46 pm

    thank you so much! i used the technique where i pressed the “menu” button as well as the “select” button, and my ipod restarted. now it is working, thank you so much.

  136. Doneisha said on March 28, 2009 at 11:46 pm

    i have the 5th gen video ipod and at first my songs just stopped out of nowhere. yesterday i restored my ipod and it deleted the songs off my ipod when i tried to sync the songs back on my ipod from the itunes library it said ”required disc couldn’t be found” and ”required file could’nt be found” i have no idea what to do..!!!!!

  137. kaorie said on March 27, 2009 at 1:07 am

    this thing really does work the one that work for me was that is you hold the menu button and the center button it unfreezez

  138. Harry Ballsnweiners said on March 24, 2009 at 4:14 am

    thanks martin! really helped

  139. kuini said on March 18, 2009 at 1:00 pm

    hi there my ipod dosent seem to charge when i connect it to my computer, i wouldnt have a clue wat it is all i no is that its a 15gb. Im positive its not the usb connection as my 2gb ipod works perfectly off it. Every time i charge it on my docking system til its fully charged as soon as i connect it to the usb BAM the battery runs out and i get a message saying i have a corrupted file fix and restore etc, so i do but stil nothing happens…plez help me!!!

  140. serena said on March 12, 2009 at 3:47 am

    yay this really helped. i wouldve been really screwed if it didnt…

  141. isabella said on February 13, 2009 at 6:06 am

    my ipod is getting to me it allways fails at restoring it all i want to do is put music on it
    it use to have music but befor my brother left for the navy he took all songs off of it and then gave it to me i have itunes pulled up so les see if it lets me resor the ipod this time …its takeing a long time…(1 houer later)it hasent moved …i need help!!!!!

  142. Mackenzie said on February 11, 2009 at 6:04 am

    Hi My Ipod Is Being Stupid Lol It Has 16 Gb I Thinks Its The Newest Nano Its Black And I Cant Use My Control Thing I Will Try TO Change The Song And IT Wont Even Move It Is Just Frozen On the Screen But When i shake it to shuffle to a song it works And I Know How To Reset It And It Feels Me REseting It But It Wont Feel Me Change a Song ?? I Know This Is Confusing Lol But I Dont Know How To Explain it

  143. STEVEN NSIAH said on January 18, 2009 at 9:11 pm

    u guys r da best…my froze when i connected to my laptop…i ask u guys n u solve my problem in some seconds…

  144. jesus kong said on January 12, 2009 at 11:50 pm

    I have a 30 gb ipod and it froze up for its second day in a role so i looked up how to fix it and thanks to you guys i fixed it im now hooked on your website

  145. Shalin said on January 6, 2009 at 5:21 pm

    Hi. I just bought a new ipod classic 80gb. it was working fine. then oneday, i switched it on and the screen was white. it still plays music but i cannot see what i am doing. please can someone help me. please. please. please.


  146. mack said on January 5, 2009 at 9:54 pm

    i just got a new 4 generation iPod nano nd it is frozen nd whey i play music it shows the song nd everything put i don’t hear anything i replaced the headphones and everything!!!!!! i just can’t figure this out!

  147. ian said on January 5, 2009 at 6:58 am

    i kicked off so hard wen it froze thank fuck to you guys cherrs keep up the amazing info safe safe

  148. jessica said on January 3, 2009 at 7:52 pm

    omg it worked
    i almost cried but it really worked pressing the middle and menu botton at the same time

  149. bri said on January 2, 2009 at 1:00 am


  150. dsantos said on December 31, 2008 at 7:01 am

    Those tips were very useful to me . It worked.

  151. Kizad said on December 23, 2008 at 9:43 pm

    I have a first gen 30 gb ipod video and i just so happened to have the hold button on while charging my ipod and the next morning it was froze with the charged screen. I have tried many things but i think they dont work cause it is froze with the hold button on it will not connect to my comp. PLEASE HELP

  152. emiy said on December 21, 2008 at 10:26 am

    My iPod is a 8gb ipod nano. thank you so much as this worked instantly!!!

  153. amanda said on December 20, 2008 at 5:10 am

    my ipod is a 4gb ipod nano by the way. please i need help.

  154. amanda said on December 20, 2008 at 5:08 am

    my ipod died cuz i was listening to it until it died and now when i try to charge it it says low battery and it needs to connect to power n i am connecting it to the computer but it keeps turing off and on n it starts by showing the ipod logo n then it goes to my regular screen then it says ” connect to power” n then it turns off n does it all over again! i really need help!!!!! send me any results to my email please i beg u all to please help me! i would grant u a life time of wishes if i could!!!! i would greatly appreciate it :)

  155. fatima said on December 15, 2008 at 4:33 pm

    I have a first generation 30gb video Ipod and while playing my music and skipping to the next song, it froze. As apple ipods usually go, they tend to cease function around 10 mths of use, so i was very much convinced that it was the end for me, but Behold!! the power of internet….I am so ecstatic that sites like this exist . Thank you so much Martin :) , your tips were on point!!

  156. ash said on December 7, 2008 at 4:03 pm

    hey….dat was really helpful….thanx… :)

  157. lexi said on December 4, 2008 at 7:31 am

    Omg thank you soo much I’m soo happy!

  158. sarrah said on December 2, 2008 at 6:09 pm

    my ipod is stuck on a song it wont turn off the power of the battery wouldn’t die and no one at stores know wat to do ive tried everything even rebooting it and having a pro take out the battery but it still wouldn’t work

  159. I will not let you know... said on November 29, 2008 at 7:02 am

    Ugh!!! My sister had the 1st generation ipod nano and she…kinda dropped it in the toilet…woops! Then she gave it to me, complaining about it having technical difficulties; so I tried it! I plugged it in and it worked, but i took it out of the charger and it froze; i tried it SO many times more and… it kept freezing! So i just put it away in my drawer for a long while, then got it out and put it on the charger and, wala, it worked! I then plugged it into my computer and I synced all my music onto it and it worked for about… 3-4 days. Then i plugged it into the charger for about a day and it froze up again! I am SO mad because i could finally not have to guess where my music is on my ipod shuffle and now my only ipod with a screen is frozen! I also already tried turning the “Hold” switch on, then i held the menu and middle, white button down for 22 seconds and NOTHING HAPPENED!!!!!!!!!!!!! I am tired of the apple brand and please help me fix my ipod, or else i’ll have to pay a lot of money getting it fixed at an apple repair store. :(

  160. Anonymous said on November 26, 2008 at 5:19 pm

    Hello Can AnyOne Help me Out ?

    I Hav an Ipod Which is Giving White Screen It Works as A Drive But Doesnt Show Anything On It Plz Help me Out And Tell me That Is There Any Way That i Can Fix it Out

    Plz Main Me At :


    plz plz plz plz

  161. Franz said on November 26, 2008 at 9:41 am

    works for me. got scared all a sundden when it froze. Still the data is all here, my iPod was a classic 80G’s

    thanks again for the tip!

  162. natalie said on November 10, 2008 at 11:25 pm

    my ipod is like not working for some odd reason.
    the apple store if it wont like turn on when i do the thing they told me to do they would like give a new ipod 10% off, wow thats really nice.
    thats an awesome deal

  163. bryn oliver said on October 26, 2008 at 2:43 am

    hi guys well im stressing out because its not my ipod that needs fixing its my friends. well the problem is that it said connect to power and i did, i did everything im supposed to and 3 and a half hours later it still says that on the screen even after it should have been loaded by now and i disconnected it properly and i tried to turn it on but the only thing it shows is connect to power, it wont even turn on or off so pleaseeeee help, thank you guys sooo much if you can help me! ps its an ipod nano the newer version kind of fat and its an 8 GB and its only about half a year old!

  164. jessica said on October 22, 2008 at 8:15 pm

    I need help my ipod suffle won’t appear on the source pane when I connect it to my pc!!!!!!!! it keeps blinking green orange and green again for 2 seconds and then turns off by it self when I turn it on

  165. rick said on October 21, 2008 at 11:49 pm

    says “connect to computer. use ITunes to restore” in four languages. when i do restore it says ipod has been restored in ITunes yet IPOD displays same error message. what the hell!

  166. wils said on October 19, 2008 at 10:55 am

    GOD! the apple logo appears when i turned mine on a few weeks ago, now thats all that appears, IT WONT EVEN TURN OFF! X( it just shows me a pic of an apple til the battery runs out :( any help here??

  167. dulilah said on October 9, 2008 at 6:01 am

    Thanks alot =D
    It worked
    I was so scared it was broken..

  168. Bill said on September 24, 2008 at 2:02 am


  169. darren said on September 14, 2008 at 9:39 pm

    i have an 80 gig video ipod and it wont do anything anymore. not power up not charge nothing!!
    has this happened to anyone else?
    any fixes?

  170. michael said on September 14, 2008 at 12:11 am

    select button on my 30 gig
    classic well not respond
    trying to reset the thing
    any help please

  171. Terry said on September 9, 2008 at 2:13 pm

    hello everyone,

    I have a problem with my ipod.
    i used it as an external, but when I open it, the pop up will say open with… and a list of programmes are there for me to choose.

    I still can sync music n stuff, but i can’t access it as an external drive..
    My friends told me i have to reformat it.. but all my data will be lost!! I can’t allow that to happen!!
    I have a ipod classic..

    can any 1 help me? please!!

  172. Tranquil said on August 30, 2008 at 6:40 am

    My 30gig (don’t know what generation, got it Christmas 07) froze up one day and the regular reset process did not work. For the first time I got this sad looking iPod picture with a triangle and exclamation mark in the middle. It would not get a charge, it kept showing this image every once in a while and the computer would not recognize it. Every few minutes it would also show the blacked out apple symbol, you know the one it shows right before it comes on. I was pressing all kinds of buttons, looking up all kinds of stuff, nothing helped. When the faded out apple symbol showed up one time, I pressed and held down the Play/Pause button (it was plugged into my computer, which was not recognizing that fact) and it came back to life, instantly the computer recognized it and now it is charging. I hope this helps anyone who has experienced this frustration.

  173. Jord said on August 28, 2008 at 5:32 am

    AAAAH! my stupid ipod nano 4GB is frozen on the last song i was listening to, has the hold icon in the upper left corner even though its not on the hold setting, i can’t turn it off or restart it, and itunes isn’t recognizing when it’s connected. I’m so sick of my ipod freezing what do i do?

  174. Ben said on August 13, 2008 at 12:15 am

    I have an 80 gig iPod Video just under a year old and it has has been working fine until about a month or two ago. My iPod is fully charged and when I turn it off and put the lock on, it still looses it’s charge as if it was left on the whole time. I have confirmed that it has not been switched on by accident. What do you think is happening?

  175. Alex kidd said on August 6, 2008 at 8:45 pm

    hey i have the same problem with my 80g ipod classic that anna had on may 13. I pluged it into the comupter and when i disconnected the ipod the screen went white. I can sync music still and i can still listen to music but i cant see anything because the screen is all white. I tried the rebooting process and i tried pluging it up to the computer but nothing seems to work. Does anyone know what i can do to fix this problem? thanks

  176. OOSITOO said on August 3, 2008 at 8:11 am

    Ipod Errors and Freezes – how to fix them?
    Press and hold the Menu and Middle buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

  177. katie said on July 19, 2008 at 5:23 pm

    i plug my ipod nano into the computer and it freezes as soon as the screen says do not disconnect. itunes dooes not pop up like it should when i plug the ipod in. but when i reset the ipod it unfreezes to listen to it. i just cant update it or put new songs on.plzzzz helpp?!?! =] thankuu!

  178. terry scanlan said on July 13, 2008 at 3:41 am

    my laptop is crashing (blue screen)when i connect my ipod classic…..i was connected to itunes and working ok.but now don’t what is causing crash..anyone got any ideas to fix

  179. kc said on June 29, 2008 at 4:45 pm

    Hey! thanks…this solved what I thought was a major crisis. I had just gotten my new pink iPod nano yesterday and it froze! but once I followed the instructions of:
    1) putting it on hold and then back to unhold
    2) And then holding down the menu and center button at the same time
    It restarted and i could play my music again, unlike when it was frozen :D (x 100)
    Thank You Guys Soo Much!

  180. arnav said on June 16, 2008 at 7:29 pm

    it worked.earlier i was damn worried.
    THANK YOU!!!!!!!!!!

  181. Jon said on June 16, 2008 at 5:16 am

    Now I’m not sure that anyone can help me with this. My ipod turns on only when i turn the hold switch on. when the switch is off i can hold down any button and it will start to boot up. but when i let go it will stop. I have no idea????????

  182. Sean F said on June 4, 2008 at 6:27 pm

    For the past 6 months, my iPod’s frozen, not been recognized by iTunes, given me error codes that said that I had bad files in my library and I’ve called Apple many times with no solutions. I paid to have my hard drive replaced in my iPod, and got it replaced a second time on the repair warranty.

    It turns out that I bought a case for my iPod Classic 80 Gb, and it had a magnet in it.

    The magnet caused all of these problems. If anyone is experiencing any of these symptoms, this could be something to look into. I’ve scoured the internet for solutions and haven’t seen anything mentioning this so I thought that I’d write and hope that it helps someone else out.

  183. jesse malmgren said on June 3, 2008 at 2:39 am

    THANK YOU my ipod was stuck in a error for 3 years and the methods that apple told me worked but one of the methods on this page fix ed my ipod THANK YOU

  184. moonie said on May 31, 2008 at 4:52 pm

    Blimey !! Many thanks for this invaluable information. My daughters nano 3rd generation screen froze when a friend ‘played’ with it. Using the above intructions I managed to unfreeze it !!!

    THANK YOU !!!!!!!!

  185. Sean Brooks said on May 27, 2008 at 2:35 am

    I have an iPod Touch 8GB, and the screen is frozen, I have restored it, reset it, charged it, and done everything else I can find on the net and its not working, can someone help me and tell me something to do to fix this? I cant remember the exact time I bought it, but it was sometime last year and I dont think I can return it, I dont have a receipt.


  186. Anna said on May 13, 2008 at 11:27 pm

    The songs and everything work on my iPod, but my screen is all white, and none of the words or anything will show up on my iPod. It’s just a blank white screen. Only sometimes when I press down the middle and menu will the apple come up, and everything will be back to normal. How can this be fixed?! Do I have to go to the Apple Store in the mall or something?

  187. Phil said on May 12, 2008 at 12:51 am


  188. dustin said on May 3, 2008 at 11:19 pm

    My 5th generation 30GB Video Ipod shows the hold symbol in the top left hand corner and its stuck there and i cant do anything on my ipod at all. Any suggestions on how to fix it?

  189. HELP! said on April 26, 2008 at 7:00 am

    i have the latest (5th gen?) 4gb Nano

    my battery ran fully low after i used it for like a week without charging… so i connected it up to the computer to charge it.

    the thing is, my nano really fussy and only shows up as ‘connected’ to the computer when it feels like it… and today it didn’t feel like it, so it won’t charge.

    when i turn my nano on, the little ‘warning! low battery, connect to power!’ sign comes up (and i connect to the computer but it won’t connect), then it freezes, so i reset it and the apple sign comes up. then it the warning screen comes up again… and the cycle starts over again. and again. and again!

    what can i do to charge it, which i think would solve the problem?… (i am connecting it straight to the computer using the cable thing it came with so that can’t be the problem?!)

    can any chap help?! x please

  190. mike said on April 18, 2008 at 2:04 am

    80 gb ipod freezes my computer states it must be re configured still does not work

  191. itsel said on April 15, 2008 at 1:14 am

    my i-pod froze and today moring it turned off and it wont turn back on can you help me plz

  192. Carmen said on April 13, 2008 at 8:54 pm

    heyyyyyy does any 1 know

    wat to do when yur ipod

    display connect to power but

    its does not appear anythinq

    on dat computer or the outlet so

    can any 1 help me pliszzz

  193. Jenni said on April 9, 2008 at 4:35 am

    thanx this helpd me alot!

  194. neha172692 said on April 8, 2008 at 2:47 pm

    i dropped my ipod and now whenever i turn it on the apple logo comes up and thenit doesnt go it just satys like that!!!!! please help can i get it repaired

  195. P-A said on April 5, 2008 at 7:02 am

    thanks, and btw for classic users press the menu and middle button to reset on all sites it says the menu and play doesnt work

  196. amber said on March 30, 2008 at 9:09 pm

    hiya so what does the apple logo mean when it appears. it happend to me but id been listening to my ipod for about 2 hours so does it mean its over heated or something.but then i clicked menu an it was ok.

  197. nick rosenbery said on March 28, 2008 at 4:32 am

    I sent my ipod in and apple told me nothing was wrong. today I plugged it in, started syncing my stuff and I got the same problems again. my song will get me to song 304 (of 3000) and than a (-69) error appears. please tell me how I can fix this because I’m very annoyed.

  198. meekaa said on March 26, 2008 at 4:52 am

    my ipod touch stucks on the apple logo screen after jailbreak. is there any solution to fixed it???

  199. chris14231 said on March 25, 2008 at 2:44 am

    please tell me how to fix my ipod touch that still shows a error message when i turn it on.it also has an apple when it turn it on.

  200. wayne said on March 23, 2008 at 3:01 am

    i bought a black ipod video 30 gb off ebay 5th gen. its stuck on the apple logo screen. ive researched for 2 hours and tried everything, and i dont wanna pay gay apple 50 dolla to repair it. help plz, i really need it. ive tried putting it into diagnostic mode but no luck, it wont go from the apple logo at all.

  201. Idk~ said on March 9, 2008 at 2:53 am

    Yay!..I Got Hella Stress Over My iPod Cuz It Was On FrOze..I Tried The Steps..AND IT WORKD ^^

  202. sandro said on February 29, 2008 at 7:21 pm

    my ipod shows mi the appel logo and wen i folow the instukcshen it thos the siem thing

  203. BIG A said on February 10, 2008 at 4:23 am

    i was chilling and my I pod just froze out of now where and i need help fixing it can you HELP!!!!! PLASE!!!!

  204. niuiceprincess said on February 1, 2008 at 3:42 am

    I was having trouble with my ipod because i let the battery drain so low, and i was getting the “low battery connect to power”–and i connected it to my computer, waited, but nothing was happening. My itunes or MyComputer wasn’t recognizing my ipod neither. so I reset the ipod as you described and it worked =) Thanks!!!

  205. anna said on January 19, 2008 at 7:34 pm

    thanks it realy works

  206. Taylor said on January 12, 2008 at 6:23 pm

    My stupid i pod froze when i was downloading songs and it is stuck

  207. Haley said on January 1, 2008 at 2:02 am

    I was listening to my ipod, while on the computer, and i look down and my IPOD is frozen.My IPOD Nano is only two years old!! I have done everything to fix it, what can i do?

  208. crissy_2055 said on December 28, 2007 at 6:44 pm

    Okay,so i just got my ipod video 80Gb and everything was working fine until i got the ipod docking station and i kept it on the docking station for some time now and when i went to go take it off it says its on hold,i toggled the hold button but it dose not stay off hold it works for a few day thens goes back to the same problem,i guess i should try to reset it??…HELP!

  209. shana said on December 16, 2007 at 6:06 am

    I have a brand new 80 gb and I was putting songs on it and out of no where everything froze and then I heard clicking and then a window came up saying that I had a error I was gonna loose all my songs and I did 9 hours later I still can solve the problem.

    I called the Ipod doctor he said it must be the hard drive and It will cost me 120$ Its the holiday. very bad timing.

    please help me I cant afford that right now.

  210. raizens taglo aero said on December 9, 2007 at 3:51 am

    my 60gb ipod has frozen on a blank scrn n wen ever i do those steps on top the apple sign come up then a picture od a sad ipod comes up n underneath it i says http://www.appel.com/support/ipod then wen i visit that website it isnt useful at all..wat do i do to on my frozen ipod?…wenever i plug it onto the pc it shows a picture of a battery with a zigzag thing at the back of it..wat does that mean?..:S

  211. michelle said on November 23, 2007 at 4:54 am

    hey guys this is a really good wedsite
    you should ALWAYS use this if you need any help with your iPod

  212. Alan K said on November 22, 2007 at 11:17 pm

    Hi there! My 60gb iPod Video is giving me serious headaches. Whenever I try to sync it with my iTunes library, the iPod stops half way through with an error message stating that it is unable to sync as “The required dic cannot be found” and then a Windows help bubble appears stating that “Delayed write has failed”
    Can anyone assist, please?

  213. alex said on November 20, 2007 at 1:24 am

    k my ipod nano (3rd generation) 8gig will just go to the apple logo and stay there, it will not stop doing that i have gotten 3 of them and all of them do that. i have reset the ipod many times and itunes does not recognize it, can u help me??

  214. Heidi said on November 16, 2007 at 3:56 am

    I have an older IPOD (Ipod Mini 4 GB) that will no longer hold a charge (at all, even when I have charged it for 24 hours). I have already tried putting it in IPOD disk mode.

    It still should be covered under a Best Buy 3 year warranty, but I am trying to keep from having to send it away for a while.

    Any suggestions?

  215. larder45 said on November 1, 2007 at 8:31 pm

    my ipod won’t work at all when it turns on it says go to http://www.apple.com\support\ipod then it show’s a folder stating that it can’t read it ad then it turns off

  216. david said on October 28, 2007 at 5:55 am

    ok my 80gig ipod was frozen or keep rebooting to the apple screen. So of course i was mad. Ok really mad and nothing worked. i tried updating and everything else with no results. So i drinded the battery thinking it would help it forget something or whatever. This took a couple of days since i think after rebooting so much it turns off. U just got to keep it going or rebooting. Next thing u know it was dead. plugged it in and said something like battery is very or extremely low. PRESSED THE MENU BUTTON AFTER A AWHILE AND IF FREAKEN WORKED.

    P.S sorry about the great grammer

  217. Ashley said on October 22, 2007 at 12:19 am

    My ipod is stuck on hold or at least it has the lock symbol in the lefthand corner and I can get it off. I’ve tried all the reset options and restore but it doesn’t change. It won’t let me reset it, it won’t play music. Its stuck at the menu.

  218. Amanda said on October 17, 2007 at 2:04 am

    ok so i’ll use these steps to restart my frozen ipod video and it’ll work for some time and then it will freeze again. its really starting to freak me out because it only started doing this a few days ago and i spent a ton of money on this!!

  219. rachele said on October 6, 2007 at 3:47 am

    I have been trying to charge my ipod nano but when I plug it into my computer it doesnt register anywhere and the screen flashes over and over with the apple symbol on it. This will go on for hours. Ive tried the toggling of the hold button and holding the select and menu buttons but that only lasts for a couple seconds… how in the world do I fix this! it’s driving me crazy.

  220. Peach said on September 28, 2007 at 4:45 am

    *have a ipod nano(black)lol
    *can only turn on when i plug ipod in PC
    *has the hold icon displayed on screen when is not toggled on the “hold” mode
    *should not be there
    *cant play music

  221. Yvette B. said on September 20, 2007 at 6:00 pm

    My ipod frozen on a song…and it will not shut down or change anything..help….

  222. Djazz said on September 11, 2007 at 2:36 pm

    thank you, thank you so mutch!!! it was working:)

  223. Terencio said on August 27, 2007 at 5:42 pm

    I have a digital ipod and I cannot get it off the screen with the Apple logo. I have tried toggling the hold swtich along with holding the menu and play buttons, but nothing seems to work. I like my digital ipod, but it has been nothing but trouble since I purchased it. Trust me, there were far less problems with the 4Gb Shuffle.

  224. Kristen said on August 24, 2007 at 11:41 pm

    I have the old nano ipod and it is frozen. I have reset it a bunch of times but still no luck on fixing it. It still will load songs on it but then i cant listen to them because it gets stuck all the time. Also when i put it on hold, sometimes the screen will fade away. I need help!! How can i fix it?

    1. Anonymous said on June 26, 2010 at 8:10 pm

      take it into an apple store

  225. kathryn said on August 24, 2007 at 6:43 pm

    so my ipod froze for no reason in the middle of a song, and then i did the toggle the hold button, and then held the menu and center buttonfor 6 to 10 seconds, then the screen just lit up with nothing on it and froze like that, its been like this for 2 hrs or something. what should i do ?

  226. Frank said on August 21, 2007 at 2:39 pm

    My ipod seems to be frozen on the image of a battery with a triangular sign with an exclamation mark on it. I’m assuming this means there’s something wrong with the battery, but wasn’t sure if I could get around it without bringing the ipod in the store to get fixed. Any suggestions??

  227. Dan said on August 15, 2007 at 8:55 am

    Just wanted to say thanks. I had the “Do not disconnect” freeze several times when I tried to update my ipod on my Mini. The first few times, the iPod reset itself when almost out of power. But I tried the toggle hold button and then held the menu and center buttons for 10 seconds, and it reset itself. Now I know what to do in the future instead of having a useless iPod for 6 hours while waiting for it to run out of juice.

    My only question is, is this a widespread problem? If so, do you think an ITune update will remedy this issue in the future?

    BTW- I have a 30GB video 1st gen iPod.

    Thanks, Martin!

  228. Jon said on August 2, 2007 at 5:53 am

    but what about if itunes freezes every time i try to use it?

  229. Sarah said on July 30, 2007 at 6:25 pm

    Thankyou soooooooo much. This definatley helped me. I was thinkin’ there’s no way I’ll be able to tell my mom I broke a $300 IPOD,lol.
    Thank you, You’re a freakin’ lifesaver!!!!!!!1

  230. JoJo said on June 17, 2007 at 8:21 pm

    my ipod i think it is dying on me already! it hasnt even been a year since i got it. it is a 30 gb video ipod and the problem is that when i am listening to a song and i clikc on skip or >> it frezzes for a short period but not completely frozdn the light wont go off but i can still hear the music where it last froze and it is being soo slow on me i alredy clicked on repair ipod which deleted all of my files! and it still does the same thing!i can sometimes hear this weird thing on it when i put my ear on the back of my ipod and i can feel it too it is not loud but it is sensible! can i fix this problem on my own by cleaning it with a software or is this perminent? this problem was not a problem before oh and some videos also don’t play anymore it just stays black screen…please help me !
    thanks and sorry for misspelled words im just very anxious and mad and worry at the same time!

  231. strom said on May 25, 2007 at 7:48 pm

    Yup. Quick and painless. No lost data. Sweeeet!

  232. peter said on May 24, 2007 at 3:36 am

    i have a ipod video and it recently keeps shining the ipod logo on and off and i cant do anything, it wont connect with itunes and it wont do anything except shine the apple logo every other second

  233. mika said on May 3, 2007 at 9:54 am

    it work!! thank youuuuuuuuuu!!! :)

  234. matt said on March 28, 2007 at 5:07 am

    My new computer runs windows vista. I can plug the ipod into the firewire (3rd gen) and it seems to be charging and sync’d. If i try to copy more than a few things off of it (i use it more as an external HD than anything) It freezes. I dont have any crappy itunes, so i dont think thats teh problem… But if i hook it back up to my old computer (XP) it seems to work normally again. have any idea as to what the trouble might be with teh new computer? Do i really have to have itunes just to use it as a HD?

  235. Tobie Bowman said on March 18, 2007 at 6:13 pm

    It worked perfectly..Thank you, Martin.

  236. Martin said on March 18, 2007 at 9:56 am
  237. Tobie Bowman said on March 18, 2007 at 2:25 am

    I have an older ipod nano. it’s been working GREAT. the last time I used it was Wednesday and today is Saturday. When I went to turn it on this time, there’s a big check mark on the screen and it says “disc mode do not disconnect”. it won’t turn on, it won’t charge..nothing. I get the same error when I hook it up to a wall charger and my computer also.

    1. Baru said on April 23, 2012 at 3:27 pm

      Same problem here…plz help me…

  238. Jordan Feuring said on March 8, 2007 at 2:52 am

    Ya….it doesnt work when I push the on/off switch and what do I do if the screen is frozen and give me a good reason and not “toggle the on/off switch” again.
    Another thing is that it has ben frozen for over ten hours is it broken and get a new one or unfreeze it some how.

  239. o0kami said on February 28, 2007 at 2:15 pm

    OMG THX a lot!!!!! i just had my iPod video 60GB for like 2 days…and i wanted to add more songs…and then it just froze during connection to pc…i went berserk…luckily i found this site THX

  240. unknown said on February 26, 2007 at 2:12 am

    reading this was a lot of help.i started to freak out when my ipod froze .this helped completely!on a scale of 1-10….10!

  241. Martin said on January 30, 2007 at 11:51 am

    Vanessa this looks like a technical defect, don’t think you can repair this on your own.

  242. Vanessa said on January 30, 2007 at 1:58 am

    well my ipod is an older version. it is one of the originals and it works for the most part like by playing music but the wheel won’t move to let me listen to other songs it just stays there..so what do i do?….

  243. Jessica said on January 28, 2007 at 3:49 am

    okay… so I did the following steps and a screen that says “connect ipod to the computer” pops up.. so i did that and then the “do not disconnect” screen pops up in only black and white. and then it freezes. then the itunes store pops up and says that i need to restore it because my ipod is corrupted. so i say okay and restore it.. when it’s finished doing it’s thing. it says that it can’t restore my ipod because of error (1418) and i don’t know what to do from there.

  244. Angela said on January 26, 2007 at 1:36 am

    My ipod nano I recieved for christmas is now frozen!!! It was on the hold mode for about two days and now I tuned it on, i found a song, but now its frozen on the top it says now playing but I still see my songs please help…

  245. josh said on January 20, 2007 at 2:46 pm

    i dropped my ipod and now whenever i turn it on the apple logo comes up and thenit doesnt go it just satys like that!!!!! please help can i get it repaired

    1. Gaurav said on January 14, 2010 at 7:32 am

      hey did you find any soolution to ur ipod prob ? how did you get it repaired ..plz lemme knw

  246. Annie said on January 6, 2007 at 4:03 pm

    how come my ipod freezes when i plug it into the computer? i have the old iPod nano, and i downloaded the new iTunes, but as soon as i plug it in, it freezes w/ the do not disconnect screen. how do i update me iPod?!?!?!?!?!?!?!

    1. no one said on August 20, 2010 at 10:59 pm

      mine did that too

  247. candace said on December 7, 2006 at 8:42 pm

    i cant get my ipod to come off frozen and im gettin mad i spent some much money on it i dont want it to go to waste

    1. JOHN said on October 24, 2010 at 1:44 pm

      it workd for me jus be patient try use the apple recommendation it works surely

    2. Amy said on January 3, 2010 at 8:13 pm

      Same here..it is mking me really mad!

  248. Ezekiel said on November 18, 2006 at 2:25 pm

    Hi everyone.
    What's a good alternative to the IPOD?
    I'm wondering if any of you can recommend a good MP3 player that is comparable to the IPod but WITHOUT they hype and price tabe to go with it.
    I was at the apple store a few days ago, and really liked the new 40GB or 80GB IPods that also show video, but was wondering if I could get the same kind of funcationality without that heftly price tag.

    1. Bix said on September 19, 2020 at 5:01 pm

      It’s an odd situation. Even the iPod version 1238 thin 160 gig, can take enough time from your life, fixing the darn thing as raising children.
      I am finally thinking of chucking two low hours mint condition Classics (160g), but there really is not another player that easily shows the music graphics, has MORE than 160 gigs and sounds good. Of The new “hi-resolution” units, only the Sony interests me, but at last check it is still at 128 gigs (not nearly enough for my music collection) and does not take SD chip memory.
      Also, I am a E.E. and built a D/A unit that will extract a standard SPDF bit stream from the Classic 160gb iPods. I had to buy a proprietary chip from Apple to break their digital processing security, but my unit dose make the iPod sound a tad better with a top drawer home Hi-Fi. It is subtle, but after a while you get used to the sound as it matches CDs perfectly. The headphone output op-amp is pretty good, but it still does not quite make the grade for serious Hi-Fi. MOST of the preamps with iPod docks are simply taking the audio signal from the analog side minus the extra few miliwatts of the headphone jack circuit. Before you buy a serious preamp -make sure it has a good A/D section with oversampling AND will extract Apple’s evil proprietary chip that block the SPDIF digital stream from being used by you. The chip you need to build such a D/A until must be purchased from Apple and it is not cheap. After that you can use any A/D chips you like. Apple simply did NOT want people extracting the SPDIF stream as they thought that someday this would be desired and THEY wanted to gouge us properly. This is what apple is now best at. No longer is an G Mac the best computer.

      HOWEVER, on eBay you can easily find a cosmetically good rebuilt and converted iPod classic, upgraded with internal SD chip memory at 256 GB (about 4300 with Wolfson A/D chips (big deal). —I have even seen some with 512GB SD chip memory.. But, how in the name of Queen Victoria are they going to get the mother board CPU (new, perhaps, but not built to handle so many songs/memory), handle 30 or 40K songs and shuffling? The CPU on these units, I believe is the same as the original? And at 2100 songs (about 120 gigs of music loaded) on both my iPods have trouble handling larger playlists on shuffle and playing videos!
      I just don;t have an easy answer. FiiO is a company of much promise and fair prices, but their LED screens fade after a year or two, and their batteries are not great. However, the great sounding units.

      Note about “High Resolution”: Increasing the word size to 32 bits or the sample rates to 8 at 10 times base sample rate, will NOT make the music sound better to the human ear. 4 times oversampling and adding at least 2 bits to the word is all that is necessary to achieve true 16 linearity. (Prior to c.1995 CD players delivered only 14 bit linearity) Yes, the Hi-res music can sound better, but only because it has been remastered well. Our ears are simply not that good.

      iPod is the only unit that automatically shows album cover art without a separate file. If I am wrong PUHLEESE hep me to the unit that WILL show cover art embedded in the ACC file (i.e. mpeg4).

    2. Anonymous said on December 21, 2014 at 3:57 pm

      my ipod is still frozen and wont unfreeze ur steps didnt work it made my ipod freeze more

    3. Anonymous said on June 20, 2011 at 4:51 pm

      Thanks dude!

    4. no one said on August 20, 2010 at 10:58 pm

      my ipods screen turned white and black it swiched shades every 3sec but i tried this and it worked

    5. Anonymous said on March 19, 2010 at 11:09 pm

      Thank you :) it works perfect now :)

    6. ..:Unknowned:.. said on February 24, 2007 at 11:40 pm

      Hey…this thing works….It only I can rate this…100% dude!

      1. wm said on December 4, 2009 at 3:22 am

        Yeah man, this worked!! for me too!

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