How to fix “Google Chrome has stopped working”

When I tried to start the Canary version of Google Chrome today on my Windows 7 Professional system it displayed the error message "Google Chrome has stopped working" and a button to close the program.

Windows too started to become active as it was looking for a solution for the issue automatically.

The only option at this point in time was to close the program. I tried to launch the web browser twice again, the second time with administrative privileges, but it crashed both times shortly after I clicked on the browser's icon in the Windows taskbar.

Chrome worked fine just a couple of hours before the incident and it has not been updated in the meantime which could have been an explanation for it crashing.

Fixing the error

Here is what I did to fix the error. While this fix worked for me, it may not work for you as well. This is why I'm listing additional options to repair Google Chrome when you receive the stopped working error on Windows.

I went to the Chrome download page, downloaded the latest Canary version to the PC, and installed it directly without uninstallation.

The following links point to the download pages

If that does not work, try the following solutions instead

  1. Uninstall the Google Chrome browser first before you run the installer. If that does not work, use a program such as Revo Uninstaller to get completely rid of Google Chrome before installing the browser again.
  2. If you have issues with one particular version, try switching to another channel for the time being, or installing an older version of the browser instead of the latest one that is causing the issue.
  3. If you can start Chrome for a short time, load chrome://conflicts/ in the address bar. It displays any conflicts that the browser recognized. This may point you to other programs or files that conflict with Chrome.
  4. Try a different browser profile. On Windows, open %LOCALAPPDATA%\Google\Chrome\User Data\ in Windows Explorer and rename the Default profile to Defaultbackup after you exit the web browser.
  5. Run Chrome again. The browser creates a new user profile which you can use for tests to see if it resolves the issue you are experiencing. If it does, your user profile may be corrupt or you may use a browser extension or plugin version that is causing the issues.
  6. Google recommends to run the command sfc /scannow on a command prompt in Windows to make sure all Windows files are working fine.

Have another suggestion? Lets discuss it in the comments below.

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How to fix "Google Chrome has stopped working"
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If Chrome stops working and crashes on start, try the following fixes to repair the issue on a PC running Windows.
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Responses to How to fix “Google Chrome has stopped working”

  1. Pants June 18, 2014 at 2:21 pm #

    ... or if using Chrome Portable, just delete the entire chrome portable folder and copy back the one from your backup done a couple of days ago :)

    • Martin Brinkmann June 18, 2014 at 3:45 pm #

      That should work too ;)

      • SuperCPlus October 13, 2014 at 9:09 pm #

        FYI....Just spent HOURS trying to remedy the Chrome crashing....tried everything that was posted I could find. Was giving up and installed Safari. Then just decided to check the Properties (I had also ran it in Compatability Mode since I was on a Vista 32bit system) and then checked the PERMISSIONS.......that's where it was! The user had very limited permissions. All of this was due to quite a bit of malware found on his computer. Gave the user full control. Then was able to open Chrome - import settings - and work as usual......

  2. ilev June 18, 2014 at 5:08 pm #

    Isn't there a log, memory dump... to point why Chrome crashed ?

  3. Rick June 18, 2014 at 7:46 pm #

    There is a much simpler way to stop this error .. uninstall Chrome :)

  4. theMike June 19, 2014 at 12:00 am #

    i never had chrome crash yet, but firefox is like an asian in a parking lot. every 5 minutes "would you like to send mozilla a crash report?"

    • Pants June 19, 2014 at 1:58 am #

      And yet I'm the reverse (both are portable) - Firefox (pimped out with 80+ addons) crashes seldom (was like twice a year, after australis it was once a week, now on 31.0 it seems to be back to uber-stable, touch wood), whereas Chrome (with only 7 extensions mainly for some security/privacy basics) constantly (daily) "hangs", becomes "not responding" and can't be killed via Process Explorer (I have to log off and back on, which really sucks donkey's balls). So each to their own.

      As for the Mozilla crash report - why the F does it even ask if the option under preferences is NOT to send them - I noticed this lack of respect for preferences during my first weeks on Australis .. sheesh :)

    • Blue June 19, 2014 at 2:59 pm #

      WTF! Asian in a parking lot? First off that is racist, I am Asian as I sure there are a few if not many of us subscribed to this list. And Secondly, Martin does this crash include the funny purple memory crash page (He's Dead Jim...)? I've been getting that a lot more since switching over to the 64b version of Chrome, which I hoped would stop because I believed the 64b version would be able to use more if not all of my 16G available memory instead of being capped off at 3.5M as in the 32b version.

      • Martin Brinkmann June 19, 2014 at 3:49 pm #

        No, just a crash nothing else.

      • cristaldi October 22, 2014 at 2:43 pm #

        Hey, Blue, get over yourself. You offend me!!! Don't give a crap if you are Asian!!! Take you political correctness and shove it!! Sticks and stones ..... Quit your whining.

  5. Andrew F June 26, 2014 at 3:03 pm #

    Switched to Chrome from Firefox a couple of years ago and had been very happy with it. A few weeks ago it started crashing while just seemingly idle in the background (although I'm sure it is doing lots of crap) with the "Chrome has stopped working" message. This is happening on a Vista laptop and a Windows 7 desktop. One using Avast AV the other AVG. I suspect there was a Chrome update that triggered the instability. One feature they added this spring is Google Now notifications on the Windows browser. Don't know if that is the root cause but it is a significant mod. So far Canary has been stable on my Windows 7 machine so thanks for that link.

  6. Jeff October 15, 2014 at 2:45 am #

    I'm running Chrome on my old Vista laptop. One day about a week ago it just stopped working. When I open it I receive the message from Windows that Google Chrome has stopped working. And the application itself gives me the message, "Whoa! Google Chrome has crashed. Relaunch now?"
    Below are the details that Windows has on the message. I have no idea what any of it means and have tried uninstalling and reinstalling Chrome.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: chrome.exe
    Application Version: 38.0.2125.104
    Application Timestamp: 5437298b
    Fault Module Name: YCWebCameraSource.ax
    Fault Module Version: 2.0.0.1427
    Fault Module Timestamp: 47c5225b
    Exception Code: c0000005
    Exception Offset: 00014aee
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Additional Information 1: fd00
    Additional Information 2: ea6f5fe8924aaa756324d57f87834160
    Additional Information 3: fd00
    Additional Information 4: ea6f5fe8924aaa756324d57f87834160

  7. me October 25, 2014 at 4:55 pm #

    Few days ago I shutdown my laptop in a hurry without closing google chrome properly . Now I am having a problem where every time I open google chrome a notification appears : "google chrome has stopped working" "relaunch now? " when I click yes google chrome suddenly close . I open google chrome again yet the same problem happen again . So I decided to uninstall google chrome and install it back . I have tried all the links you provided yet none of them can work properly after I installed them . The current problem is when I click google chrome , it suddenly close itself . Please tell me what to do . I have uninstall and install the google chrome program around 10 times .

    • Becky Schnarr October 28, 2014 at 10:07 pm #

      I have the exact same problem as me (October 25, 2014). Any solutions?

  8. choco October 28, 2014 at 2:52 pm #

    Thank you so much.

  9. RaoYv October 29, 2014 at 8:58 am #

    Chrome Browser crashes with Windows Vista (only during initial launch):

    we have to disable SUPERFETCH service from Vista services:

    - START -> RUN -> SERVICES.MSC

    - scroll down to locate SUPERFETCH service

    - double-click mouse on SUPERFETCH

    - choose STARTUP-TYPE to DISABLED

    - click APPLY

    - REBOOT the system

    It is good to delete all the files from C:\Windows\Prefetch folder regularly. We can delete the Prefetch folder itself completely, after deleting the Prefetch\Readyboot folder.

    • me October 31, 2014 at 3:42 pm #

      Didn't solve my problem .

  10. Anonymous October 29, 2014 at 7:17 pm #

    thanks

  11. Becky Schnarr October 30, 2014 at 7:12 am #

    Didn't work for me

    • Becky Schnarr October 30, 2014 at 7:13 am #

      Anything else?

      • metoo November 2, 2014 at 1:08 am #

        problem solved for me by uninstalling cyberlink youcam

  12. JT November 1, 2014 at 3:17 pm #

    thank you,
    The Chrone Canary installing solution worked for me
    Thanks a lot

  13. NoNo November 6, 2014 at 7:24 pm #

    Same problem as Jeff. Keep getting "Whoa! Google Chrome has crashed. Relaunch now?" I noticed it updated to 38.0.2125.111 and hasnt worked since. I uninstalled and reinstalled. Same problem. Really annoying and frustrating.

    • Luca Giuffrè November 12, 2014 at 7:22 pm #

      For me too!, Solved uninstalling Cyberlink YouCam... Thank You Metoo

      • keith November 13, 2014 at 6:15 pm #

        Yippie!!!!

        Tried restoring laptop 3 times....tried canary....

        Just unistalled You Cam and now it works. You cam is a pile of sh*te anyway.

  14. h November 9, 2014 at 6:59 am #

    goto appdata folder froom run command

    users/google/chrome then delete userdata folder completely.

    go to your control panel and unistalled google chome

    shut down your machine

    turn it on pc - update your adobe flash player - it ll ask you to installed Chrome as well.

    Installed it.

    Then it works

  15. dba-dev November 9, 2014 at 3:53 pm #

    I have been messing around with this nonsense for a couple of weeks. What the heck is going on at Oracle? They can not put out a product or support a product that is not this big of a problem.

    I have tried most if not all the (100's ?) of proposed solutions without success. I am using windows 7. VirtualBox had been working just fine. Unexpectedly it stopped so I tried to update. WRONG MOVE.

    I finally went back to version 4.1.34-95024-Win.exe. Seems to be working. So this say's to me that it is not my hardware or software but instead the latest and possibly more versions of VirtualBox.

    Hey Oracle, you listening? What the heck is the problem?

  16. NoNo November 13, 2014 at 6:09 am #

    I fixed the problem by uninstalling Cyberlink Youcam and Google Chrome (which had updated the night before the problems). I reinstalled Chrome. Everything works great now. Thanks for the troubleshooting tips.

  17. Dave Rifkin November 15, 2014 at 10:25 pm #

    I uninstalled Google Chrome and I am still getting the "Whoa, Google Chrome has stopped working" error message; what gives? I don't even use Chrome and really don't know why it was ever on my computer in the first place.

  18. Boubou November 18, 2014 at 4:03 pm #

    In my case switching to Canary worked - nothing else worked. I see the exe file for Canary is not in prog files.
    The so called 'stable' version crashes immediately during open.
    On another w7 pc I have we got the other famous Chrome bug - it opens first time then never again 'till reset.
    IE on the other hand seems very reliable, if a little slow.

  19. Ajitesh Singh November 25, 2014 at 8:19 pm #

    hell yes cant beleivve uninstalling you cam did work...

  20. ejamesr December 5, 2014 at 6:33 pm #

    Only took two months to figure this out, but Chrome now works!!

    I tried everything, just like many others. I'm not exactly sure which steps were required; I deleted the Chrome cache, renamed the Default folder, stopped the Google Update Services as explained elsewhere, rebooted several times, uninstalled/reinstalled several times, nothing worked.

    Then, when I finally uninstalled CyberLink YouCam (I don't remember ever installing it, and still can't make the connection as to why this made a difference), I launched Chrome... and it worked! At this point, the Google Update Services were turned off (via 'msconfig' running in the 'Run' window, following somebody else's advice). I turned the Google Update Services back on, rebooted, and Chrome is still working like a charm. I had to copy my Bookmarks file from the renamed 'Default Update' folder to 'Default', and now everything has been working through two reboots and for the last hour. Hope it continues (fingers crossed...)!

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