How to fix “Google Chrome has stopped working”

When I tried to start the Canary version of Google Chrome today on my Windows 7 Professional system it displayed the error message "Google Chrome has stopped working" and a button to close the program.

Windows too started to become active as it was looking for a solution for the issue automatically.

The only option at this point in time was to close the program. I tried to launch the web browser twice again, the second time with administrative privileges, but it crashed both times shortly after I clicked on the browser's icon in the Windows taskbar.

Chrome worked fine just a couple of hours before the incident and it has not been updated in the meantime which could have been an explanation for it crashing.

Fixing the error

Here is what I did to fix the error. While this fix worked for me, it may not work for you as well. This is why I'm listing additional options to repair Google Chrome when you receive the stopped working error on Windows.

I went to the Chrome download page, downloaded the latest Canary version to the PC, and installed it directly without uninstallation.

The following links point to the download pages

If that does not work, try the following solutions instead

  1. Uninstall the Google Chrome browser first before you run the installer. If that does not work, use a program such as Revo Uninstaller to get completely rid of Google Chrome before installing the browser again.
  2. If you have issues with one particular version, try switching to another channel for the time being, or installing an older version of the browser instead of the latest one that is causing the issue.
  3. If you can start Chrome for a short time, load chrome://conflicts/ in the address bar. It displays any conflicts that the browser recognized. This may point you to other programs or files that conflict with Chrome.
  4. Try a different browser profile. On Windows, open %LOCALAPPDATA%\Google\Chrome\User Data\ in Windows Explorer and rename the Default profile to Defaultbackup after you exit the web browser.
  5. Run Chrome again. The browser creates a new user profile which you can use for tests to see if it resolves the issue you are experiencing. If it does, your user profile may be corrupt or you may use a browser extension or plugin version that is causing the issues.
  6. Google recommends to run the command sfc /scannow on a command prompt in Windows to make sure all Windows files are working fine.

Have another suggestion? Lets discuss it in the comments below.

Summary
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How to fix "Google Chrome has stopped working"
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Description
If Chrome stops working and crashes on start, try the following fixes to repair the issue on a PC running Windows.
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Responses to How to fix “Google Chrome has stopped working”

  1. Pants June 18, 2014 at 2:21 pm #

    ... or if using Chrome Portable, just delete the entire chrome portable folder and copy back the one from your backup done a couple of days ago :)

  2. ilev June 18, 2014 at 5:08 pm #

    Isn't there a log, memory dump... to point why Chrome crashed ?

  3. Rick June 18, 2014 at 7:46 pm #

    There is a much simpler way to stop this error .. uninstall Chrome :)

  4. theMike June 19, 2014 at 12:00 am #

    i never had chrome crash yet, but firefox is like an asian in a parking lot. every 5 minutes "would you like to send mozilla a crash report?"

    • Pants June 19, 2014 at 1:58 am #

      And yet I'm the reverse (both are portable) - Firefox (pimped out with 80+ addons) crashes seldom (was like twice a year, after australis it was once a week, now on 31.0 it seems to be back to uber-stable, touch wood), whereas Chrome (with only 7 extensions mainly for some security/privacy basics) constantly (daily) "hangs", becomes "not responding" and can't be killed via Process Explorer (I have to log off and back on, which really sucks donkey's balls). So each to their own.

      As for the Mozilla crash report - why the F does it even ask if the option under preferences is NOT to send them - I noticed this lack of respect for preferences during my first weeks on Australis .. sheesh :)

    • Blue June 19, 2014 at 2:59 pm #

      WTF! Asian in a parking lot? First off that is racist, I am Asian as I sure there are a few if not many of us subscribed to this list. And Secondly, Martin does this crash include the funny purple memory crash page (He's Dead Jim...)? I've been getting that a lot more since switching over to the 64b version of Chrome, which I hoped would stop because I believed the 64b version would be able to use more if not all of my 16G available memory instead of being capped off at 3.5M as in the 32b version.

  5. Andrew F June 26, 2014 at 3:03 pm #

    Switched to Chrome from Firefox a couple of years ago and had been very happy with it. A few weeks ago it started crashing while just seemingly idle in the background (although I'm sure it is doing lots of crap) with the "Chrome has stopped working" message. This is happening on a Vista laptop and a Windows 7 desktop. One using Avast AV the other AVG. I suspect there was a Chrome update that triggered the instability. One feature they added this spring is Google Now notifications on the Windows browser. Don't know if that is the root cause but it is a significant mod. So far Canary has been stable on my Windows 7 machine so thanks for that link.

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