There are quite a few users out there who have installed the Babylon Toolbar after downloading software from Cnet's Download.com portal. This is not the only way of installing that toolbar though, as it is available for direct download at the Babylon.com website as well, and via other programs and services that use it to make money distributing the toolbar with their products.
One problem that Firefox users can run into after installing the toolbar is that it won't uninstall properly on thire system. Users who remove the Babylon Toolbar from Window's Uninstall a Program control panel applet may notice that the Firefox add-on is still installed after the removal.
Even worse, the add-on cannot be uninstalled from within the browser, as the uninstall button is grayed out which means that it cannot be uninstalled from within the web browser.
Situations like these, where the uninstall link is missing, are usually a sign of a third party software directly installing a Firefox add-on. This sometimes happens without specific permission to install the add-on whichs has been a problem in the web browser for quite some time. Mozilla recently announced that they would put an end to automatic third party add-on installations in Firefox.
For now though, users do not have much choice but to hunt down the location of the add-on manually on their system to remove the add-on manually. There are a few possible locations where third party add-ons can be placed during installation, and one of them is the Firefox directory under program files.
Please note that the directory depends on the location where you have installed the web browser. Firefox users can install it in the default location, or pick a custom location for the files. It also needs to be mentioned that Mozilla adds the user data directories to another folder on Windows.
On my 64-bit Windows 7 system, the folder where the Babylon Toolbar was installed in was C:\Program Files (x86)\Mozilla Firefox\extensions\email@example.com
I suggest you either look into your program files folder first (note that it is c:\program files\ on 32-bit operating systems) before you search for the folder firstname.lastname@example.org if you cannot find the Babylon Toolbar folder there.
Close the Firefox browser and delete the complete email@example.com folder afterwards. This should remove the toolbar from the web browser. Just start the Firefox browser afterwards to check if the toolbar add-on is no longer listed in the Firefox add-ons manager.
Update: Google Chrome users who want to remove the Babylon Toolbar from their browser need to do the following:
- Click the wrench icon in the Google Chrome address bar and select Tools > Extensions. It is alternatively possible to load chrome://settings/extensions directly.
- See if the Babylon Toolbar is listed in the browser. It usually displays as Babylon Chrome OCR. If the toolbar is there, click on uninstall to remove the toolbar from the browser.
- Close the window afterwards. Click the wrench icon again and select Options from the context menu.
- Check the Home Page setting under Basics to see if babylon is listed as the homepage in the browsre. If it is replace it with another homepage that you want to open or select the Use the New Tab page option.
- Click Manage search engines afterwards and check if Babylong is listed on the page. Hover your mouse over the entry and click on the x icon to uninstall it there as well. Go back to the previous page and pick another available search engine as the default browser search engine.