KB5004476 update fixes problems with the Xbox Game Pass app

Jun 14, 2021

Microsoft has released the KB5004476 update to address some issues related to Xbox Game Pass games on Windows 10 computers. If you tried to run a Xbox Game Pass game or download a title on your computer, but the game failed to open, the new patch will fix the problem.

KB5004476 update fixes problems with the Xbox Game Pass app

This is an out-of-band patch, aka a hotfix, that has been released outside the regular update cycle. Open the Windows Settings app > Windows Update and check for updates. KB5004476 will appear as an optional cumulative update. Click the download and install button to fetch the patch. You will need to restart the computer to finish installing the update. The announcement note states that the issue affects some devices running on Windows 10 20H1, 20H2 and 21H1. Optionally, you can get the update manually from the Microsoft Update Catalog. It requires Windows 10 1903 or later.

If you don't have any issues running or installing games from the Xbox Game Pass app, you may skip this update. I did not have problems with the Game Pass games, but I installed the patch just to test its performance. It could be a placebo effect (caused by clearing the cache?), but the Xbox app seems to perform better than before. It is not as sluggish to scroll, and even the search function is kind of faster.  For reference, my computer was on Windows 10 2004 Build 19041.1052 before I installed the update. The patch bumped the firmware number to 19041.1055. I also tested some games that I had on the laptop, and was able to resume my saves. I had no trouble downloading new games either.  I'm on the latest version of the Xbox app, which is 2106.1001.4.0.

KB5004476 update Windows 10 2004 19041.1055

The KB5004476 update is also related to KB5004327. The notes for the patch mentions that users were experiencing a couple of issues with the Game Services, namely the 0x80073D26 or 0x8007139F errors. These aren't new problems that were introduced in a recent patch, in fact they have been reported by gamers well over a year ago. Until now, people had to resort to solutions that involved editing the Windows Registry. That's not exactly an easy task for average users to do, so it's good to have an official fix.

Now, if your Xbox app isn't working correctly after installing the KB5004476 update, chances are you could get redirected to the Microsoft Store to install Game Services. There is a different workaround that you may want to try. This fix comes from Microsoft's support portal. The instructions are easier to follow compared to the older ones. Instead of messing with the registry, you just have to create a PowerShell Script using Notepad, paste three lines of code in the file. Save the script, run it with administrator privileges and reboot the computer for the changes to take effect.

The update did not redirect me to install Gaming Services, so I didn't have to use the script mentioned above. If you're updating Windows 10 to fix the Game Pass issues, you may want to watch out for the KB4023057 update that resets a number of things.

KB5004476 update fixes problems with the Xbox Game Pass app
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KB5004476 update fixes problems with the Xbox Game Pass app
Microsoft has released the KB5004476 update to fix problems that were preventing Xbox Game Pass games from running or downloading.
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  1. Dan Donx said on January 15, 2023 at 10:29 am

    What mental age of reader are you targeting with the first sentence? 10?

    Why not write an article on how to *avoid* upgrading from W10 to W11. Analogous to those like me who avoided upgrading from 7 to 10 for as long as possible.

    If your paymaster Microsoft permits it, of course.

  2. Dexter said on January 15, 2023 at 11:14 am

    5. Rufus
    6. Ventoy

    PS. I hate reading these “SEO optimized” articles.

    1. cdr said on January 15, 2023 at 3:32 pm

      I used Rufus to create an installer for a 6th gen intel i5 that had MBR. It upgraded using Setup. No issues except for Win 11 always prompting me to replace my local account. Still using Win 10 Pro on all my other PCs to avoid the bullying.

  3. sv said on January 15, 2023 at 6:40 pm

    bit pointless to upgrade for the sake of upgrading as you never know when you’ll get locked out because ms might suddenly not provide updates to unsupported systems.

    ps…. time travelling?
    written. Jan 15, 2023
    Updated • Jan 13, 2023

    1. Martin Brinkmann said on January 16, 2023 at 5:49 am

      This happens when you schedule a post in WordPress and update it before setting the publication date.

  4. Anonymous said on January 16, 2023 at 8:24 am

    Anyone willing to downgrade to this awful OS must like inflicting themselves with harm.

  5. basingstoke said on January 16, 2023 at 11:18 am

    I have become convinced now that anybody who has no qualms with using Windows 11/10 must fit into one of the following brackets:

    1) Too young to remember a time before W10 and W11 (doesn’t know better)

    2) Wants to play the latest games on their PC above anything else (or deeply needs some software which already dropped W7 support)

    3) Doesn’t know too much about how computers work, worried that they’d be absolutely lost and in trouble without the “”latest security””

    4) Microsoft apologist that tries to justify that the latest “features” and “changes” are actually a good thing, that improve Windows

    5) Uses their computer to do a bare minimum of like 3 different things, browse web, check emails, etc, so really doesn’t fuss

    Obviously that doesn’t cover everyone, there’s also the category that:

    6) Actually liked W7 more than 10, and held out as long as possible before switching, begrudgingly uses 10 now

    Have I missed any group off this list?

    1. Heinz Strunk said on September 19, 2023 at 3:57 pm

      You have missed in this group just about any professional user that uses business software like CAD programs or ERP Programs which are 99% of all professional users from this list.

      Linux doesn’t help anyone who is not a linux kid and apple is just a fancy facebook machine.

  6. ilev said on August 24, 2023 at 7:34 pm

    Microsoft has removed KB5029351 update

    1. EP said on August 24, 2023 at 9:21 pm

      only from windows update though
      KB5029351 is still available from the ms update catalog site

  7. Anonymous said on August 24, 2023 at 11:05 pm

    1. This update is labaled as PREVIEW if it causes issues to unintelligent people, then they shouldn’t have allowed Preview updates ot install.

    2. I have installed it in a 11 years old computer, and no problems at all.

    3. Making a big drama over a bluescreen for an updated labeled as preview is ridiculous.

    This is probably another BS internet drama where people ran programs and scripts that modified the registry until they broke Windows, just for removing stuff that they weren’t even using just for the sake of it.
    Maybe people should stop playing geeks and actually either use Windows 10 or Windows 11, but don’t try to modify things just for the sake of it.

    Sometimes removing or stopping things (like defender is a perfect example) only need intelligence, not scripts or 3rd party programs that might mess with windows.

  8. john said on August 24, 2023 at 11:17 pm

    Windows 11 was a pointless release, it was just created because some of the Windows team wanted to boost sales with some sort of new and improved Windows 10. Instead, Microsoft cannot support one version well let alone two.

    1. John G. said on August 25, 2023 at 12:08 pm

      Windows 11 is the worst ugly shame by Microsoft ever. They should release with every new W11 version a complete free version of Starallback inside just to make this sh** OS functionally again.

  9. EP said on August 25, 2023 at 3:10 pm

    motherboard maker MSI has recently released a statement regarding the “unsupported processor” blue screen error for their boards using Intel 600/700 series chipsets & to avoid the KB5029351 Win11 update:

  10. EP said on August 29, 2023 at 7:32 pm

    check out the following recent articles:

    Neowin – Microsoft puts little blame on its Windows update after UNSUPPORTED PROCESSOR BSOD bug:

    BleepingComputer – Microsoft blames ‘unsupported processor’ blue screens on OEM vendors:

  11. Leonard Britvolli said on August 30, 2023 at 10:33 pm

    While there may be changes or updates to the Windows 10 Store for Business and Education in the future, it is premature to conclude that it will be discontinued based solely on rumors.

  12. sembrador said on September 5, 2023 at 9:32 pm

    My advice, I left win 15 years ago. Now I’m a happy linux user (linuxmint) but there is Centos, Fedora, Ubuntu depending on your needs.

  13. EP said on September 6, 2023 at 11:55 am

    motherboard maker MSI has recently released new BIOS/firmware updates for their Intel 600 & 700 series motherboards to fix the “UNSUPPORTED_PROCESSOR” problem (Sept. 6):


  14. Raphael Benzo said on September 24, 2023 at 9:52 pm

    I try to disable the Diagnostics Tracking Service (Connected Devices Platform User Services) but it wont let me disable it, any help will be greatly appreciated.
    Tank you for your help

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