KB5004476 update fixes problems with the Xbox Game Pass app

Jun 14, 2021

Microsoft has released the KB5004476 update to address some issues related to Xbox Game Pass games on Windows 10 computers. If you tried to run a Xbox Game Pass game or download a title on your computer, but the game failed to open, the new patch will fix the problem.

KB5004476 update fixes problems with the Xbox Game Pass app

This is an out-of-band patch, aka a hotfix, that has been released outside the regular update cycle. Open the Windows Settings app > Windows Update and check for updates. KB5004476 will appear as an optional cumulative update. Click the download and install button to fetch the patch. You will need to restart the computer to finish installing the update. The announcement note states that the issue affects some devices running on Windows 10 20H1, 20H2 and 21H1. Optionally, you can get the update manually from the Microsoft Update Catalog. It requires Windows 10 1903 or later.

If you don't have any issues running or installing games from the Xbox Game Pass app, you may skip this update. I did not have problems with the Game Pass games, but I installed the patch just to test its performance. It could be a placebo effect (caused by clearing the cache?), but the Xbox app seems to perform better than before. It is not as sluggish to scroll, and even the search function is kind of faster.  For reference, my computer was on Windows 10 2004 Build 19041.1052 before I installed the update. The patch bumped the firmware number to 19041.1055. I also tested some games that I had on the laptop, and was able to resume my saves. I had no trouble downloading new games either.  I'm on the latest version of the Xbox app, which is 2106.1001.4.0.

KB5004476 update Windows 10 2004 19041.1055

The KB5004476 update is also related to KB5004327. The notes for the patch mentions that users were experiencing a couple of issues with the Game Services, namely the 0x80073D26 or 0x8007139F errors. These aren't new problems that were introduced in a recent patch, in fact they have been reported by gamers well over a year ago. Until now, people had to resort to solutions that involved editing the Windows Registry. That's not exactly an easy task for average users to do, so it's good to have an official fix.

Now, if your Xbox app isn't working correctly after installing the KB5004476 update, chances are you could get redirected to the Microsoft Store to install Game Services. There is a different workaround that you may want to try. This fix comes from Microsoft's support portal. The instructions are easier to follow compared to the older ones. Instead of messing with the registry, you just have to create a PowerShell Script using Notepad, paste three lines of code in the file. Save the script, run it with administrator privileges and reboot the computer for the changes to take effect.

The update did not redirect me to install Gaming Services, so I didn't have to use the script mentioned above. If you're updating Windows 10 to fix the Game Pass issues, you may want to watch out for the KB4023057 update that resets a number of things.

KB5004476 update fixes problems with the Xbox Game Pass app
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KB5004476 update fixes problems with the Xbox Game Pass app
Microsoft has released the KB5004476 update to fix problems that were preventing Xbox Game Pass games from running or downloading.
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  1. Zach said on July 11, 2021 at 2:41 am

    This didn’t even work. Can’t even select the update from optional updates.

  2. Geckoz said on June 15, 2021 at 7:04 am

    Where’s an update that removes every bit of xbox from Windows 10? I’m a grown man, I don’t play games. Ever.

    1. boris said on June 15, 2021 at 8:13 pm

      Removing xbox crap would be nice.

  3. boris said on June 14, 2021 at 11:19 pm

    I had VPN errors few days. I thought it was problem with my VPN provider, but it was Windows.

  4. Anonymous said on June 14, 2021 at 5:56 pm

    Why so many bugs lately? This is getting out of han!. This is like the 5th emergency update the past 3 days…

    1. Bobo said on June 15, 2021 at 7:08 am

      Have no fear, Redmond are on it! They have now hired someone who knows something about developing operating systems. We can all now rest easy and be assured that we will have a great Windows OS in 2045! Probably most likely!

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