Oh look, another broken Windows update! KB4493472 and KB4493446 causing issues
Reports are coming in left and right that the recent security updates for Windows 7, Windows 8.1, Windows Server 2008 R2 and Windows Server 2012 R2 are causing issues on machines they are installed on under certain circumstances.
I added a note to the Tuesday's Patch Overview for this month's Windows updates but the issue appears even more widespread than thought initially.
Update: Microsoft added the issue to the known issues on support pages that highlights the incompatibility issue with Sophos products. Microsoft blocked devices with affected Sophos software from receiving the update.
What we know so far
The issue affects pre-Windows 10 operating systems only, at least that is what is been reported at the time. In other words: Windows 7, Windows 8.1, Windows Server 2008 R2, Windows Server 2012, and Windows Server 2012 R2.
The updates that may cause issues are:
- KB4493448 Security-only update for Windows 7 SP1 and Windows Server 2008 R2 SP1
- KB4493472 Monthly rollup update for Windows 7 SP1 and Windows Server 2008 R2 SP1
- KB4493467 Security-only update for Windows 8.1 and Windows Server 2012 R2
- KB4493446 Monthly rollup update for Windows 8.1 and Windows Server 2012 R2
- KB4493450 Security-only update for Windows Server 2012
- KB4493451 Monthly rollup update for Windows Server 2012
The issue
Sophos reports that machines with the update may fail to boot. The computer mentions systems with Sophos Central Endpoint and SEC installed specifically and recommends not to install the new update at this point in time.
If the update is installed already, Sophos recommends booting into Safe Mode, disabling Sophos Antivirus, booting into the regular system, uninstalling the Windows update there, and enabling the Sophos Anti-Virus service afterward.
Avast published a support article on the company's KB site that describes a similar issue. The company reports that PCs running Avast for Business and Avast Cloud Care on Windows machines may become locked or frozen on start after installing the new Windows updates.
Windows machines (particularly those running Windows 7) are becoming locked or frozen on startup after Microsoft updates KB4493472, KB4493448, and KB4493435.
Some of these machines are completely unable to log in, and some log in after a very extended period of time.
Avast suggests that users roll back the update as well and has published instructions on how to do so on the linked support page.
Microsoft has yet to acknowledge the issue; no support article lists the problem as a known issue yet.
It is still recommended to create a system backup before you install any new update for Windows on your machines.
Now You: are you affected by issues after installing these updates? (via Ask Woody)
What mental age of reader are you targeting with the first sentence? 10?
Why not write an article on how to *avoid* upgrading from W10 to W11. Analogous to those like me who avoided upgrading from 7 to 10 for as long as possible.
If your paymaster Microsoft permits it, of course.
5. Rufus
6. Ventoy
PS. I hate reading these “SEO optimized” articles.
I used Rufus to create an installer for a 6th gen intel i5 that had MBR. It upgraded using Setup. No issues except for Win 11 always prompting me to replace my local account. Still using Win 10 Pro on all my other PCs to avoid the bullying.
bit pointless to upgrade for the sake of upgrading as you never know when you’ll get locked out because ms might suddenly not provide updates to unsupported systems.
ps…. time travelling?
written. Jan 15, 2023
Updated • Jan 13, 2023
This happens when you schedule a post in WordPress and update it before setting the publication date.
Anyone willing to downgrade to this awful OS must like inflicting themselves with harm.
I have become convinced now that anybody who has no qualms with using Windows 11/10 must fit into one of the following brackets:
1) Too young to remember a time before W10 and W11 (doesn’t know better)
2) Wants to play the latest games on their PC above anything else (or deeply needs some software which already dropped W7 support)
3) Doesn’t know too much about how computers work, worried that they’d be absolutely lost and in trouble without the “”latest security””
4) Microsoft apologist that tries to justify that the latest “features” and “changes” are actually a good thing, that improve Windows
5) Uses their computer to do a bare minimum of like 3 different things, browse web, check emails, etc, so really doesn’t fuss
Obviously that doesn’t cover everyone, there’s also the category that:
6) Actually liked W7 more than 10, and held out as long as possible before switching, begrudgingly uses 10 now
Have I missed any group off this list?
You have missed in this group just about any professional user that uses business software like CAD programs or ERP Programs which are 99% of all professional users from this list.
Linux doesn’t help anyone who is not a linux kid and apple is just a fancy facebook machine.
Microsoft has removed KB5029351 update
only from windows update though
KB5029351 is still available from the ms update catalog site
1. This update is labaled as PREVIEW if it causes issues to unintelligent people, then they shouldn’t have allowed Preview updates ot install.
2. I have installed it in a 11 years old computer, and no problems at all.
3. Making a big drama over a bluescreen for an updated labeled as preview is ridiculous.
This is probably another BS internet drama where people ran programs and scripts that modified the registry until they broke Windows, just for removing stuff that they weren’t even using just for the sake of it.
Maybe people should stop playing geeks and actually either use Windows 10 or Windows 11, but don’t try to modify things just for the sake of it.
Sometimes removing or stopping things (like defender is a perfect example) only need intelligence, not scripts or 3rd party programs that might mess with windows.
Windows 11 was a pointless release, it was just created because some of the Windows team wanted to boost sales with some sort of new and improved Windows 10. Instead, Microsoft cannot support one version well let alone two.
Windows 11 is the worst ugly shame by Microsoft ever. They should release with every new W11 version a complete free version of Starallback inside just to make this sh** OS functionally again.
motherboard maker MSI has recently released a statement regarding the “unsupported processor” blue screen error for their boards using Intel 600/700 series chipsets & to avoid the KB5029351 Win11 update:
https://www.msi.com/news/detail/MSI-On–UNSUPPORTED-PROCESSOR–Error-Message-of-Windows-11-Update-KB5029351-Preview-142215
check out the following recent articles:
Neowin – Microsoft puts little blame on its Windows update after UNSUPPORTED PROCESSOR BSOD bug:
https://www.neowin.net/news/microsoft-puts-little-blame-on-its-windows-update-after-unsupported-processor-bsod-bug/
BleepingComputer – Microsoft blames ‘unsupported processor’ blue screens on OEM vendors:
https://www.bleepingcomputer.com/news/microsoft/microsoft-blames-unsupported-processor-blue-screens-on-oem-vendors/
While there may be changes or updates to the Windows 10 Store for Business and Education in the future, it is premature to conclude that it will be discontinued based solely on rumors.
My advice, I left win 15 years ago. Now I’m a happy linux user (linuxmint) but there is Centos, Fedora, Ubuntu depending on your needs.
motherboard maker MSI has recently released new BIOS/firmware updates for their Intel 600 & 700 series motherboards to fix the “UNSUPPORTED_PROCESSOR” problem (Sept. 6):
https://www.msi.com/news/detail/Updated-BIOS-fixes-Error-Message–UNSUPPORTED-PROCESSOR–caused-BSOD-on-MSI-s-Intel-700-and-600-Series-Motherboards-142277
I try to disable the Diagnostics Tracking Service (Connected Devices Platform User Services) but it wont let me disable it, any help will be greatly appreciated.
Tank you for your help