Microsoft confirms Epson Printer bug caused by November 2017 updates
Microsoft confirmed today that November 2017 updates for the Windows operating system affect the printing functionality of some Epson printer models.
Print jobs are terminated with the error message "Win32 error code returned by the print processor: 2147500037" on affected devices.
The issue seemed to affect Epson dot matrix printers, and users reported issues with printer models such as Epson LX-310, Epson FX890, and Epson LQ690.
Update: Microsoft has released the Windows Update KB4055038 that fixes the issue.
Microsoft confirmed the issue affecting Epson printers in an addendum added to the know issues section of update support pages. The KB4048955Â update page for Windows 10 Version 1709 for instance lists it as a new issue:
After installing this update, some Epson SIDM and Dot Matrix printers cannot print on x86 and x64-based systems.
Microsoft confirmed the issue but has yet to release a fix for it. The company notes however that the issue is not caused by printer drivers, and that it cannot be corrected by installing different printer drivers for the Epson printers.
Microsoft and Epson have determined the cause of the issue and are working on a solution. This problem is not related to the printer driver, so installing current or older print drivers will not resolve the issue.
Microsoft will provide an update in an upcoming release.
Günter Born published workarounds on his blog that help Windows users and administrators fix the issue on affected machines.
Here are the solutions:
Option 1: Uninstall the update
The following updates cause the issue. Please note that these may have patched security issues on Windows machines.
- KB4048955 for Windows 10 Version 1709
- KB4048954 for Windows 10 Version 1703
- KB4048953 for Windows 10 Version 1607
- KB4048958 for Windows 8.1
- KB4048960 for Windows 7 SP1
- KB4048957 for Windows Server 2012 R2
You may uninstall updates by running the command wusa /uninstall /kb:xxx /quiet /warnrestart using an elevated command prompt.
Updates can also be removed using the Control Panel (Programs and Features > View installed updates), or the update history on Windows 10 devices.
Option 2: Install the default Microsoft printer driver
Günter Born notes that installing the Microsoft printer driver may resolve the issue even though Microsoft states that it is not an issue caused by the printer driver.
He suggests the following to find the right Microsoft printer driver for the Epson printer model:
- Open the Microsoft Update Catalog website.
- Search for the printer mode, e.g. Epson FX 890.
- Download the printer driver, provided that one is provided for the operating system of the affected machine.
- Install the driver and see if it resolves the issue. If it does not, uninstall the driver again.
What mental age of reader are you targeting with the first sentence? 10?
Why not write an article on how to *avoid* upgrading from W10 to W11. Analogous to those like me who avoided upgrading from 7 to 10 for as long as possible.
If your paymaster Microsoft permits it, of course.
5. Rufus
6. Ventoy
PS. I hate reading these “SEO optimized” articles.
I used Rufus to create an installer for a 6th gen intel i5 that had MBR. It upgraded using Setup. No issues except for Win 11 always prompting me to replace my local account. Still using Win 10 Pro on all my other PCs to avoid the bullying.
bit pointless to upgrade for the sake of upgrading as you never know when you’ll get locked out because ms might suddenly not provide updates to unsupported systems.
ps…. time travelling?
written. Jan 15, 2023
Updated • Jan 13, 2023
This happens when you schedule a post in WordPress and update it before setting the publication date.
Anyone willing to downgrade to this awful OS must like inflicting themselves with harm.
I have become convinced now that anybody who has no qualms with using Windows 11/10 must fit into one of the following brackets:
1) Too young to remember a time before W10 and W11 (doesn’t know better)
2) Wants to play the latest games on their PC above anything else (or deeply needs some software which already dropped W7 support)
3) Doesn’t know too much about how computers work, worried that they’d be absolutely lost and in trouble without the “”latest security””
4) Microsoft apologist that tries to justify that the latest “features” and “changes” are actually a good thing, that improve Windows
5) Uses their computer to do a bare minimum of like 3 different things, browse web, check emails, etc, so really doesn’t fuss
Obviously that doesn’t cover everyone, there’s also the category that:
6) Actually liked W7 more than 10, and held out as long as possible before switching, begrudgingly uses 10 now
Have I missed any group off this list?
You have missed in this group just about any professional user that uses business software like CAD programs or ERP Programs which are 99% of all professional users from this list.
Linux doesn’t help anyone who is not a linux kid and apple is just a fancy facebook machine.
Microsoft has removed KB5029351 update
only from windows update though
KB5029351 is still available from the ms update catalog site
1. This update is labaled as PREVIEW if it causes issues to unintelligent people, then they shouldn’t have allowed Preview updates ot install.
2. I have installed it in a 11 years old computer, and no problems at all.
3. Making a big drama over a bluescreen for an updated labeled as preview is ridiculous.
This is probably another BS internet drama where people ran programs and scripts that modified the registry until they broke Windows, just for removing stuff that they weren’t even using just for the sake of it.
Maybe people should stop playing geeks and actually either use Windows 10 or Windows 11, but don’t try to modify things just for the sake of it.
Sometimes removing or stopping things (like defender is a perfect example) only need intelligence, not scripts or 3rd party programs that might mess with windows.
Windows 11 was a pointless release, it was just created because some of the Windows team wanted to boost sales with some sort of new and improved Windows 10. Instead, Microsoft cannot support one version well let alone two.
Windows 11 is the worst ugly shame by Microsoft ever. They should release with every new W11 version a complete free version of Starallback inside just to make this sh** OS functionally again.
motherboard maker MSI has recently released a statement regarding the “unsupported processor” blue screen error for their boards using Intel 600/700 series chipsets & to avoid the KB5029351 Win11 update:
https://www.msi.com/news/detail/MSI-On–UNSUPPORTED-PROCESSOR–Error-Message-of-Windows-11-Update-KB5029351-Preview-142215
check out the following recent articles:
Neowin – Microsoft puts little blame on its Windows update after UNSUPPORTED PROCESSOR BSOD bug:
https://www.neowin.net/news/microsoft-puts-little-blame-on-its-windows-update-after-unsupported-processor-bsod-bug/
BleepingComputer – Microsoft blames ‘unsupported processor’ blue screens on OEM vendors:
https://www.bleepingcomputer.com/news/microsoft/microsoft-blames-unsupported-processor-blue-screens-on-oem-vendors/
While there may be changes or updates to the Windows 10 Store for Business and Education in the future, it is premature to conclude that it will be discontinued based solely on rumors.
My advice, I left win 15 years ago. Now I’m a happy linux user (linuxmint) but there is Centos, Fedora, Ubuntu depending on your needs.
motherboard maker MSI has recently released new BIOS/firmware updates for their Intel 600 & 700 series motherboards to fix the “UNSUPPORTED_PROCESSOR” problem (Sept. 6):
https://www.msi.com/news/detail/Updated-BIOS-fixes-Error-Message–UNSUPPORTED-PROCESSOR–caused-BSOD-on-MSI-s-Intel-700-and-600-Series-Motherboards-142277
I try to disable the Diagnostics Tracking Service (Connected Devices Platform User Services) but it wont let me disable it, any help will be greatly appreciated.
Tank you for your help