US Agency Suspending Jotform.com Domain, What You Need To Know Now

Jotform is an online form creation service that can be used by free and paying customers to create online forms in an easy to use what you see is what you get interface. A short blog post by Jotform co-founder Aytekin Tank today revealead that an unnamed US government agency has "temporarily suspended" the jotform.com domain. The announcement itself was posted on the company's jotform.net domain.
Tank did not go into further details in the short post first, but later on posted two updates that suggested that user generated content was the cause for the domain suspension.
Commenters suggested that it had to do with a phishing attack on a South African bank that used forms on the jotform domain to steal personal information from the bank's users.
Tank also mentioned that forms may not be working anymore if they are pointing to the com address. He suggested to change the domain extension to .net instead to make them work again if that is the case. A knowledge base article is available to aid users who have dozens or even hundreds of forms that need to be changed.
Jotform customers should have received emails by now that inform them about the issue.
Some issues have not been addressed yet. It is for instance not clear why only the .com domain was suspended and why the .net domain was left untouched. The most likely reason is that the the contents were posted solely on the jotform.com domain.
And then there is the question how this could happen in first place. Was Jotform contacted by the authorities or bank representatives first to take down the contents without domain suspension? Several users who left comments suggested that a DCMA letter to Godaddy, the domain hosting company, was the culprit. This however does not explain Tank's statement that a US government agency has shut down the domain temporarily.
Facts are scarce at this point in time. The scary thing about this is that this can happen to any website that is hosting user generated contents. Taking down a phishing site, or phishing contents on a site, is a high priority task, considering that more users become victims of the trap the longer the site stays on line.
Jotform customers at this point in time can only change their form's domain name extensions to get them working again. It is likely that the domain will be up and running again in the coming days.
Update: The jotform.com website is up again. There is still no word about what happened. You can read more about it here on Hacker News
AdvertisementJotForm.com has been suspended by Godaddy for more than 24 hours now. They have disabled the DNS without any prior notice or request. They have told us the domain name was suspended as part of an ongoing law enforcement investigation. In order to resolve the issue, they asked us to contact the officer in charge at U. S. Secret Service.
When I contacted the Secret Service, the agent told me she is busy and she asked for my phone number, and told me they will get back to me within this week. I told them we are a web service with hundreds of thousands of users, so this is a matter of urgency, and we are ready to cooperate fully. I was ready to shutdown any form they request and provide any information we have about the user. Unfortunately, she told me she needs to look at the case which she can do in a few days. I called her many times again to check about the case, but she seems to be getting irritated with me. At this point, we are waiting for them to look into our case.
Our guess is that this is probably about a phishing form. We take phishing very seriously. Our Bayesian phishing filter has suspended 65.000 accounts last year. We have been training it for many years, so it can detect phishing forms with great accuracy. We also take any reports about phishing very seriously and quickly suspend the accounts and let the other party know about it. By the way, we are also very serious about false positives. If we suspend an account accidentally, we will quickly resolve the issue, and apologize.
I believe this can happen to anybody who allows users to create content on the web. So, if you have such business, my recommendation would be to make sure that you can contact your most active users quickly if your domain is disabled. Many of our users are shocked and angry at us. But, many also thanked us for quickly letting them know about the issue by email and providing instructions to continue operating their forms. Since DNS propagation takes some time, many active users were able to switch their forms to the new domain before it went down. We still have not contacted all users, we are sending emails most active users first.
Doesn’t Windows 8 know that www. or http:// are passe ?
Well it is a bit difficulty to distinguish between name.com domains and files for instance.
I know a service made by google that is similar to Google bookmarks.
http://www.google.com/saved
@Ashwin–Thankful you delighted my comment; who knows how many “gamers” would have disagreed!
@Martin
The comments section under this very article (3 comments) is identical to the comments section found under the following article:
https://www.ghacks.net/2023/08/15/netflix-is-testing-game-streaming-on-tvs-and-computers/
Not sure what the issue is, but have seen this issue under some other articles recently but did not report it back then.
Omg a badge!!!
Some tangible reward lmao.
It sucks that redditors are going to love the fuck out of it too.
With the cloud, there is no such thing as unlimited storage or privacy. Stop relying on these tech scums. Purchase your own hardware and develop your own solutions.
This is a certified reddit cringe moment. Hilarious how the article’s author tries to dress it up like it’s anything more than a png for doing the reddit corporation’s moderation work for free (or for bribes from companies and political groups)
Almost al unlmited services have a real limit.
And this comment is written on the dropbox article from August 25, 2023.
First comment > @ilev said on August 4, 2012 at 7:53 pm
For the God’s sake, fix the comments soon please! :[
Yes. Please. Fix the comments.
With Google Chrome, it’s only been 1,500 for some time now.
Anyone who wants to force me in such a way into buying something that I can get elsewhere for free will certainly never see a single dime from my side. I don’t even know how stupid their marketing department is to impose these limits on users instead of offering a valuable product to the paying faction. But they don’t. Even if you pay, you get something that is also available for free elsewhere.
The algorithm has also become less and less savvy in terms of e.g. English/German translations. It used to be that the bot could sort of sense what you were trying to say and put it into different colloquialisms, which was even fun because it was like, “I know what you’re trying to say here, how about…” Now it’s in parts too stupid to translate the simplest sentences correctly, and the suggestions it makes are at times as moronic as those made by Google Translations.
If this is a deep-learning AI that learns from users’ translations and the phrases they choose most often – which, by the way, is a valuable, moneys worthwhile contribution of every free user to this project: They invest their time and texts, thereby providing the necessary data for the AI to do the thing as nicely as they brag about it in the first place – alas, the more unprofessional users discovered the translator, the worse the language of this deep-learning bot has become, the greater the aggregate of linguistically illiterate users has become, and the worse the language of this deep-learning bot has become, as it now learns the drivel of every Tom, Dick and Harry out there, which is why I now get their Mickey Mouse language as suggestions: the inane language of people who can barely spell the alphabet, it seems.
And as a thank you for our time and effort in helping them and their AI learn, they’ve lowered the limit from what was once 5,000 to now 1,500…? A big “fuck off” from here for that! Not a brass farthing from me for this attitude and behaviour, not in a hundred years.
When will you put an end to the mess in the comments?
Ghacks comments have been broken for too long. What article did you see this comment on? Reply below. If we get to 20 different articles we should all stop using the site in protest.
I posted this on [https://www.ghacks.net/2023/09/28/reddit-enforces-user-activity-tracking-on-site-to-push-advertising-revenue/] so please reply if you see it on a different article.
Comment redirected me to [https://www.ghacks.net/2012/08/04/add-search-the-internet-to-the-windows-start-menu/] which seems to be the ‘real’ article it is attached to
Comment redirected me to [https://www.ghacks.net/2012/08/04/add-search-the-internet-to-the-windows-start-menu/] which seems to be the ‘real’ article it is attached to
Article Title: Reddit enforces user activity tracking on site to push advertising revenue
Article URL: https://www.ghacks.net/2023/09/28/reddit-enforces-user-activity-tracking-on-site-to-push-advertising-revenue/
No surprises here. This is just the beginning really. I cannot see a valid reason as to why anyone would continue to use the platform anymore when there are enough alternatives fill that void.
I’m not sure if there is a point in commenting given that comments seem to appear under random posts now, but I’ll try… this comment is for https://www.ghacks.net/2023/09/28/reddit-enforces-user-activity-tracking-on-site-to-push-advertising-revenue/
My temporary “solution”, if you can call it that, is to use a VPN (Mullvad in my case) to sign up for and access Reddit via a European connection. I’m doing that with pretty much everything now, at least until the rest of the world catches up with GDPR. I don’t think GDPR is a magical privacy solution but it’s at least a first step.