Google is recording and listening to customer voice interactions
Devices like Google Home, Google Assistant or Amazon's Alexa have risen in popularity in recent years. Their main purpose is to make life easier for people, by answering questions or controlling certain functionality such as music playback.
The devices are powered by activation phrases. Google customers need to say "Okay Google" to activate the device and communicate with it. A customer could ask for the local weather for the day or about traffic, and the device would provide the answer to that if the question is understood accurately.
Opponents of these devices have privacy concerns, some claim that people put spying devices into their homes and workplaces when they set up these smart voice powered devices.
A recent report by Belgian TV station VRT NWS confirms some of these concerns, at least to a degree. According to the report, anything that is said while the devices are activat is recorded and stored by the company. Even worse from a privacy point of view, some employees listen to some of the conversations to train the algorithm.
VRT NWS reporters spoke to one of Google's subcontractors who showed the reporters the system. According to the report, Google has thousands of people worldwide listening to audio excerpts; in Flanders and Holland alone about a dozen people.
The subcontractor revealed that the system is used to train the algorithm so that it better understands the "subtle differences and characteristics of the Dutch language", and that the same is true for other listening operations and languages in other regions.
Speech recognition creates a transcript of recordings automatically and one of the main tasks of employees working on this is to listen to the conversations and make sure that the transcript is accurate.
Google attempts to anonymous the data before it is made available to employees but automated anonymization is never 100% accurate. While Google removes names of users and other identifying information, it is not changing the recording itself. Users who reveal personal and private information when they speak to the device have that recorded. The employees see the transcript and listen to the conversation, and that may lead to the uncovering of identities.
The team of reporters listened to more than a thousand excerpts including more than 150 that were recorded even though the activation word was not given clearly. Devices are programmed with a certain level of tolerance to make sure that activation words are recognized even if the phrase is not pronounced clearly. Downside to this is that conversations may be recorded even if the participants never wanted to communicate with the smart device.
A Google statement about the incident confirms that the company is reviewing "around 0.2% of all recordings".
Closing Words
How many smart voice activation device owners know that what they say is recorded by the company that produces these devices? How many know that "real" people may listen to their conversations, and would that change how they interact with these devices or even make them stop using them at all?
Now You: do you own or use Smart voice activated devices?
“Do you use Google Photos?”
I do; I find it impossible not to use Google Photos on the Android phone; nevertheless, the “memory” feature is sort of neat. I’ve seen photos from a couple of years ago that that offer glimpses into the long-ago, forgotten past. It’s a lot like reviewing journal writing. “What was I doing and such and such a date?”
And, I think, when the “memories” are sorted and positioned, one can create a mini-collage with up to eight photos.
It’s so much easier to share photos with people rather than journal entries.
Nifty!
I delete the photos after 1 month of being taken. All of them are erased to return to the black and silent nothingness. Only the best ones are printed and placed in a very nice site at home. :]
I should buy a Chromebook.
None of the big tech companies are good but at least Google are the least dishonest and morally bankrupt of them. They’re always trying to do the right thing if the money allow it.
In reply to “https://www.ghacks.net/2023/08/19/google-keep-is-getting-a-version-history-but-only-on-the-web/” since the website has gone insane and no one can know where thier comment ends up.
This app should be called “Google Keeps it”. Because, they do.
I use Color Notes. No syncing, no internet, just local.
The article said: “[…] positive outcomes of genocide…”. Perhaps the AI was actually discussing the benefits of reading a “Scroll of genocide” … “You feel dead inside.”.
Martin, this post reply is supposed to belong: [https://www.ghacks.net/2023/08/22/googles-ai-search-generates-horribly-misleading-answers/] (given the the database is faulty it could appear anywhere or nowhere).
I have yet to be impressed with AI of any kind. I think it’s overhyped and not ready to live up to it.
How to use AI: Avoid the artificial stupidity at all times.
“When searched “Why guns are good,” it also prompted questionable responses, including potentially questionable statistics and reasoning. ”
Based on whose reasoning? These sorts of assertions are generally bullcrap intended to advance an agenda. If you don’t like guns, say so. Meanwhile, there are 400 million firearms in the US owned by close to a third of the population and around 20 million carry concealed.
So your opinion is not shared by a LOT of people who either enjoy firearm spots or are concerned about self-defense or both.
Wow. Ghacks still hasn’t fixed the broken comments system where old comments from a different article appear. Sad to see you slowly turn to dust since the buyout.
@Seeprime,
For over two weeks now,
I’ve been seeing “Comments” posted by subscribers appearing in different, unrelated articles.
https://www.ghacks.net/windows-11-update-stuck-fixed-for-good/#comment-4572991
https://www.ghacks.net/windows-11-update-stuck-fixed-for-good/#comment-4572951
For the time being,
it would be better to specify the “article name and URL” at the beginning of the post.
This guns comment came up in the Pixel watch repair post and I was bewildered as to what was the connection between the two.
goog = skynet
“human beings” = \slaves\
This info is so NOT correct.
I so do not want google in my life that I have NEVER downloaded chrome and I do NOT have ANY google accounts.
My browser is set to clear all cookies, cache and history every time I close it, which is every day, and I still get these world takeover login prompts on every site I go to.
So I CANT go to google accounts and turn it off.
If this info were truly accurate I wouldnt be getting these pop ups AT ALL.
Thanks @Ashwin for the article! :]
Anyone who continues to use these big tech scum’s cloud services deserves what they get.
Given Ghacks’ comments’ database problems I precise :
I’m commenting the article “Google is in trouble with YouTube Shorts – gHacks Tech News” by Emre Çitak
at [https://www.ghacks.net/2023/09/04/googles-youtube-shorts-problem/]
—
About the article’s question, “What do you think about YouTube Shorts?” (BTW first time I read here any other writer other than Martin Brinkmann directly asks the audience it’s opinion, and that’s just fine) :
YouTube Shorts may suit smartphones (which I don’t use) but on a PC they are not my cup of tea, to put it mildly.
From what I read a bit everywhere, opinions are shared : love or hate. For those who dislike many scripts and dedicated browser extensions have been developed to handle them (removal or redirect to standard video display).
I don’ view YouTube videos on YouTube but via a Piped or a Piped-Material YouTube front-end instance and these offer on search results and on channels the option to view Videos-Shorts-Livestreams-Playlists-Channels ; well, I practically never open the ‘Shorts’ display. I don’t like shorts (except in summer, hmm), I dislike the concept, fast-videos after fast-food, fast, faster … to bring what? Emptiness, IMO
Does that answer your question, @Emre Çitak :)
I despise YouTube Shorts. So much in fact, I use custom adblock rules in Brave Shields to remove that crap.
youtube.com##ytd-grid-video-renderer:has([href*=”shorts”])
youtube.com###dismissible:has([href*=”shorts”])
There’s an extension for Firefox and Chrome browsers called “Youtube-shorts block”, re-opens the video in a normal window. :)
https://addons.mozilla.org/en-US/firefox/addon/youtube-shorts-block/
https://chrome.google.com/webstore/detail/youtube-shorts-block/jiaopdjbehhjgokpphdfgmapkobbnmjp
ps. say NO to Shorts, it only encourage shooting vertical-videos which doesn’t go well with many desktop displays… except when shooting vertical objects, such as ahem… pretty ladies. :)
Page source shows that ghacks is still using WordPress as the platform. Knowing, more or less, how it works at the DB level I am not sure how one could mess up comments this badly. It is actually very difficult.
Google is the big leader of everything. Indeed it can actually buy Amazon, Disney, Netflix, X and whatever other company. I wonder what could happen if Google starts to build airspace ships in order to conquer the Moon. I bet that Google would be the first to offer free WiFi at the Moon. Please fix the comments.
This comment is inside the article:
[https://www.ghacks.net/2023/09/04/what-is-google-synthid-and-how-does-it-work/]
This “analysis” is disappointingly shallow and trivial. Why not include other factors like job level, responsibilities, full-time/part-time, qualifications, etc.? Because the conclusions probably wouldn’t fit the current leftist/feminist narrative. You don’t find what you don’t look for.
Misleading statistics.
Wage should be based on the amount of time, works, thinking (brain > muscle), responsibilities etc
Not skin pigmentation or your genitalia. There could be correlations, but not causations.
“Google maintains that it provides a superior product”
That is also Mozilla’s official position in defense of Google against the people, on that question of search engine abuse of dominant position by Google.
The funniest part is that not only it’s false regarding actual competitors, but even among not-actual-competitors there are meta-search engines that use exactly the same engine, just minus the tracking, so Google is clearly the inferior one compared to those already. But maybe what Google is saying is that it is the surveillance and bubbling that would make their engine superior. False again even without considering the damage those do.
“Google increases Chromebook support to 10 years”
I mean that’s great and all, but imagine using a browser-based, highly internet-dependent OS such as chrome. I’ve never used chromeOS but have seen it in person and read about it, just seems like ultra-limited user experience which relies on the concept that “most things can be done in a browser”.
What is there to support? It just a glorified web browser.