Steam is without doubt the most popular gaming service for desktop systems. It is used by millions of gamers at any time of the day and while things could be better in some regards, it is working quite well considering the huge number of users that Steam has to service throughout the day.
An option for users of the platform to refund purchase was introduced recently. It allows users to get refunds for contents purchased on Steam if certain conditions are met.
Basically, if you you purchased an item on Steam, you may request a refund for it. Some conditions apply, for instance that you cannot request a refund for items that you have consumed already (think DLC).
Refunds are available for games and software applications within two weeks of purchase that have a playtime of less than two hours total.
Refunds are awarded within a week of approval to the account's Steam Wallet or through the original payment method depending on whether that is supported or not.
Valve notes that some payment methods may not support refunds and when that is the case, Steam Wallet is used to refund the payment instead.
|Product Type||Refund Period||Conditions|
|Games or Programs||14 days||less than 2 hour playtime|
|DLC||14 days||less than 2 hour playtime for title the DLC was purchased for, not consumed, modified or transferred|
|In-game purchases||2 days||only for Valve games and third-party games that support it.|
|Pre-purchased titles||before release|
|Bundles||14 days||less than 2 hour playtime for all titles combined and if no items have been transferred|
|Steam Wallet||14 days||only if the funds have not been used|
Refunds are not provided for the following items or in the following situations
How to request refunds on Steam
Refunds improve the user experience on Steam significantly. While the process is rather complicated right now, as you have to use the Steam website and add a reason to the refund request, it still improves the overall experience on Steam.
It remains to be seen however how well this is handled by Valve after all.
Now You: Are you a Steam user? What's your take on Steam Refunds?
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