Malwarebytes Techbench, plug and play malware removal - gHacks Tech News

Malwarebytes Techbench, plug and play malware removal

If you ever worked in tech support, or are the go-to person in your family or circle of friends when it comes to computer problems, then you know that resolving issues can take anywhere from a couple of seconds to hours and even days sometimes.

It all depends on the issue the user is experiencing. If you do tech support regularly, you probably have at least one self-burned DVD or USB Flash Drive with you at all times containing security software that helps you troubleshoot and repair PC issues.

Malwarebytes launched Techbench two days ago. It is a portable anti-malware USB stick that is fully compatible with all recent versions of the Microsoft Windows operating system.

According to the product description, it works by plugging it in infected computer systems. The stick will automatically run software to scan for infections and remove malicious software that was detected during the scan. According to the product page, this all happens in silent mode without user interaction.

Malwarebytes Techbench

malwarebytes techbench

The program saves the logs to the drive, and quarantined files as well. It can restart the PC automatically to complete the malware removal process, and will install copies of Malwarebytes AntiMalware and Chameleon on the system afterwards. Chameleon is a technology that gets the program running on infected systems (when malware has been designed to block popular anti-malware products for example).

The product costs $399.95 per year as an introductory price, and regularly $499.95. It sounds expensive at first, but it does not use the one license per PC model of regular Malwarebytes business products.

The real question though is if it is worth the money, or if it makes more sense to create your own custom malware fighting stick instead.

Since it is a business product, it is assumed that it is used in a business environment. This means that it is not possible to use the free Malwarebytes Anti-Malware Free or Pro to clean infected PCs in a business context. There may be ways around this restriction, for instance by installing Malwarebytes for the user on an infected PC, but that does not work on company PCs.

There are other programs on the other hand that you can use instead to clean PCs, and it may work very well in this case.  The core advantage over Malwarebytes Techbench solution is that you can use software that runs on different operating systems, or can be run before the PC starts the infected operating system.

Note: I have contacted Malwarebytes to find out more about the solution. Especially if Windows needs to be running on infected PCs to run the tool at all, or if it comes with its own operating system that it runs from independent from the underlying operating system of the computer. I will update the article as soon as I hear back from the company.

Verdict

The main appeal of Techbench comes in the form of the automation that it provides, and its license model. I'm not sure if this is enough to make a dent in the market, as most techs that I know prefer their own custom solutions when it comes to removing malware from computer systems.

Do you think it is a feasible product?

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Comments

  1. Prithviraj said on October 3, 2013 at 2:00 pm
    Reply

    Hi…
    Is there any other alternatives like this?
    I found out a free alternative but not tested it yet.
    http://www.emsisoft.in/en/software/eek/

    Emsisoft Free Emergency Kit… Is it of any use??

    1. b003 said on October 4, 2013 at 3:10 am
      Reply

      I like it Malwarebytes tended to crash on me.

  2. Cyberdie said on October 3, 2013 at 3:45 pm
    Reply

    Hi, this one works fine (and is free)
    Panda Cloud Cleaner
    ISO to create a USB
    http://www.pandasecurityusa.com/support/cards/1681/

    And installable version
    http://acs.pandasoftware.com/pandacloudcleaner/installers/master/PandaCloudCleaner.exe

  3. Gyffes said on October 3, 2013 at 9:05 pm
    Reply

    I use a hand-built suite of tools installed on one USB via the amazing SARDU application.

    I boot into any of several Linux-based tools (AVG, BitDefender, Comodo) or the really wonderful Trinity Rescue Disk and can run AVs with the PC inert. Once the main infections are gone, booting back into Win (safemode) and running things like Housecall or Stinger or SuperAntiMalware suffice to clean out the rest, all from one USB.

  4. Hans said on October 3, 2013 at 10:04 pm
    Reply

    If it costed round €50,- I (for private use) would buy it immediately. Don’t know why MB asks so much for it where there are so many good and free alternatives. Love MB, have a payed app but this is going far beyond my understanding ;-(

  5. Rick said on October 3, 2013 at 11:14 pm
    Reply

    I’m guessing that since the requirements include:

    Microsoft® Windows Vista, Windows 7, Windows 8 (32 bit or 64 bit)
    Microsoft:® Windows XP Service Pack 2 or later
    Microsoft® Internet Explorer 6 or newer

    That this stick does not include an independent OS to run from. $399 wasted money even for a business environment given the plethora of other tools available.

  6. jay said on October 4, 2013 at 12:10 am
    Reply

    Don’t forget SAS portable! (Super AntiSpyware)
    One of my fave programs really similar to malwarebytes

  7. Gregg DesElms said on October 4, 2013 at 8:37 pm
    Reply

    FOUR HUNDRED DOLLARS PER YEAR? ARE YOU FREAKIN’ KIDDIN’ ME?

    That’s so outrageous that I can’t believe the solution wasn’t dismissed, right out of the gate, as ridiculous. I can replicate what this does — even using Malware Bytes software — for free!

    Also, I’m a little concerned that Malware Bytes’s website is infected with something. That little blue “1” tab on the upper-right edge, if expanded, offers “free software” and just keeps linking from one site to another that’s blocked by the major HOSTS files providers. What in the heck is THAT all about?

    __________________________________
    Gregg L. DesElms
    Napa, California USA
    gregg at greggdeselms dot com

    1. Hans said on October 4, 2013 at 8:47 pm
      Reply

      Hoi Gregg I think you should check your OS. I don’t see a 1 or something else suspicious on the MB website. Maybe you computer is infected instead of MB’s site.

      1. Martin Brinkmann said on October 4, 2013 at 9:17 pm
        Reply

        I do not see it as well.

      2. Gregg DesElms said on October 4, 2013 at 10:11 pm
        Reply

        Interestingly, neither Malware Bytes, SuperAntiSpyware, or Comodo Internet Security show a problem. I’ll do some more testing.

        __________________________________
        Gregg L. DesElms
        Napa, California USA
        gregg at greggdeselms dot com

      3. Gregg DesElms said on October 4, 2013 at 10:39 pm
        Reply

        Wow. Very interesting. On a hunch, I updated Malware Bytes’ database and only it found a weird ad tracker cookie that seemed to make it go away…

        …this after even database updates to SuperAntiSpyware, Comodo Internet Security, found nothing; and a several days old Malware Bytes database found nothing. Only today’s update made a difference…

        …and, even more weirdly, the tracking cookie was in the copy of Chrome on this machine, yet I’m using the Chromium Iron Portable browser. Yet it found the cookie in the Chrome folder. Once it was removed, and I closed and re-opened Iron Portable, it was gone.

        So it was, in fact, on my machine; but I’d sure like to know how. I’ve got things so buttoned down on this thing that even desired stuff sometimes gets blocked and I have to unblock it.

        The only thing I can think of is that I’ve recently upgraded to the latest version of IRON portable, and I haven’t yet configured AdBlocker-Plus, or Ghostery, or DoNotTrackMe to the way I had them before the upgrade. Maybe some thing slipped through.

        But I don’t understand why something in the Chrome folder affected the Iron Portable browser. Still researching that.

        __________________________________
        Gregg L. DesElms
        Napa, California USA
        gregg at greggdeselms dot com

  8. tdinc said on November 5, 2013 at 9:21 pm
    Reply

    the price is very steep.. BUT. any IT pro can create their own “Tech Bootable USB” virus remover.

    Malwarebytes is a great company and their product does what its intended on doing. but Emsisoft free emergency scan kit is very good… I would stay far from PANADA , China based software company.

    1. Hans van Meteren said on November 5, 2013 at 10:46 pm
      Reply

      “I would stay far from PANADA , China based software company.”

      Can I trust US (or whatever) companies more these days? ;-(
      Wished there was Open sourced AV

  9. Anonymous said on November 6, 2013 at 8:22 am
    Reply

    If you mean PANDA, it’s not China bases. It’s a spanish company.

  10. Pinoytechboy said on April 22, 2014 at 2:33 pm
    Reply

    hiren’s boot is better

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