The company provides free and commercial products, and the inability to opt-out affects all users of the service.
The company published a summary of the changes on Friday, but has since then changed the summary page and published an update with clarifications in response to user feedback.
The original summary of changes page listed the following highlights:
The important line, "We will no longer allow the option to opt out of this statistics collection, but we do not sell or share your personally identifiable statistics" is no longer on the summary page.
On sending out the notification of the change on a Friday afternoon:
Did you try to sneak this by us?
No. We were just busting our asses to get this done by the end of the week (like so many other things we do!). The sentence most people are concerned about wasn’t buried on page seven of legalese, it was front and center on our summary page, which we created to be more transparent.
On removing the opt-out option:
As we worked through this revision, we came to the conclusion that providing an ‘opt out’ in the set-up gives a false sense of privacy and feels disingenuous on our part.
The Plex CEO announced that the company will make the following three changes to the policy:
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