Do this if you don't receive WhatsApp Broadcast Messages (anymore) - gHacks Tech News

Do this if you don't receive WhatsApp Broadcast Messages (anymore)

I bought a new Google Pixel 3a recently as my trusted Nokia 5 Android phone was showing signs of age. I wanted to stick with Nokia initially but none of the phones that were available at the time looked attractive enough and I did not want to wait anymore.

Google unveiled the Pixel 3a and I made the decision to pick it instead. More expensive than what I usually paid for a phone but it offered all the things that I liked (including a small form factor).

I transferred data from the old to the new device and restored a WhatsApp backup on the new device as well to restore chat and contacts.

One thing that I noticed after a couple of days of using the new device was that I did not receive any Broadcast messages anymore. Broadcasts differ from group chats in one key thing: instead of allowing anyone to post messages that everyone else in a group can read and reply to, messages flow only between the broadcast operator and individuals. The operator can send out messages to everyone while subscribers only to the broadcast operator.

I'm subscribed to two broadcast channels -- completely different topics unrelated to tech -- and while these two channels did not broadcast every day, the absence of any message over a long period of time was puzzling at first.

The channels were still listed in WhatsApp and I could scroll through the history. I spend some time troubleshooting the issue and discovered that the two broadcast channels were not listed as contacts on the device.

Only contacts who have added you to their phone's address book will receive your broadcast message. If your contact is not getting your broadcast messages, check to make sure they have added you to their address book. Broadcast Lists are a one-to-many communication.

I made the decision to give this a try by adding one of the channels as a contact to see if it would resolve the issue.

whatsapp broadcast receive fix

I received the first message shortly after I added the phone number of the channel to the contacts.  It appears, that WhatsApp requires that both the broadcast provider and the subscriber have added the other's phone number to the contacts.

Here is how you can find out if you have a broadcast provider in the contacts list on your Android device:

  1. Open the WhatsApp Messenger on the device and there the broadcast provider message history (you should have at least sent a message with the subscribe keyword).
  2. Tap on the three dots at the top to open the menu.
    1. If you see "Add to contacts": Broadcaster is not listed as a contact and you cannot receive messages because of this.
    2. If you see "View contact": Broadcaster is listed as a contact and you should receive messages.

To resolve this, simply select "Add to contacts" > "Create a new contact", type a name, and hit save.

Summary
Do this if you don't receive WhatsApp Broadcast Messages (anymore)
Article Name
Do this if you don't receive WhatsApp Broadcast Messages (anymore)
Description
Not receiving any WhatsApp broadcast messages from broadcast providers you are subscribed to? Check if the provider is in the contacts. Here is how!
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Ghacks Technology News
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Comments

  1. VioletMoon said on May 27, 2019 at 5:59 pm
    Reply

    Surprised to learn you use WhatsApp after the security breach and learning about the data sharing agreement they have with parent company Facebook. Seems a bit odd after reading all the privacy-security focused articles posted.

    https://www.logicgate.com/2019/05/22/the-whatsapp-security-breach-what-you-need-to-know/

    https://www.vpnmentor.com/blog/best-secure-alternatives-whatsapp/

    In this case, “encryption-privacy” is an oxymoron at best.

    1. Martin Brinkmann said on May 27, 2019 at 6:04 pm
      Reply

      I’m using it for certain tasks that are not critical nor important.

  2. Sunny said on May 28, 2019 at 4:47 am
    Reply

    Google Pixel 3a phone has a good camera but no sdcard slot.
    I am not happy about any of the current phones.
    But the Asus Zenfone 6 ZS630KL looks like one of the lesser evils.
    It has a 5,000 mAh battery, sdcard slot for up to 1TB, no notch, headphone jack, 1080 x 2340px IPS HDR10 LCD screen (no OLED that degrades in time), a good rear camera, 6-8 GB RAM, Snapdragon 855, etc. Price is around 500 euros.
    Review: https://www.gsmarena.com/asus_zenfone_6_hands_on-review-1933.php

    Another good phone is the Yezz Epic T.
    This rugged phone has a 9000 mAh battery and cost about 250 euros.
    But it had Android 7 at launch in 2018 and I dont’t know how good their upgrade policy is.
    https://www.gsmarena.com/yezz_epic_t-9485.php

  3. Anonee said on May 28, 2019 at 10:12 am
    Reply

    Yeah I agree with the first comment; don’t use WhatsApp!

    For iOS, stick to iMessage and Signal.
    For android, stick to Signal and something else like perhaps Telegram.

    Either way, always have Signal installed!

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