How to remove Bitdefender Agent - gHacks Tech News

How to remove Bitdefender Agent

Bitdefender Agent is an official program by Bitdefender that gets installed alongside other company products such as Bitdefender Antivirus Free Edition or Total Security usually.

You may notice that Bitdefender Agent is running on the system when you check the Task Manager or any third-party process manager.

The process names are ProductAgentService.exe and bdagent.exe among others but the description reveals that it is Bitdefender Agent. If you notice that Bitdefender Agent runs on a Windows PC you may wonder about the functionality of the process and how it got on the system in first place.

The following guide explains what Bitdefender Agent is, how it landed on the Windows machine, and how to remove it.

How to remove Bitdefender Agent

bitdefender agent

Bitdefender Agent gets installed alongside other Bitdefender products usually. While it is installed separately from the Bitdefender product, e.g. Bitdefender Antivirus Plus, it is part of the product installation and goes by unseen because of that.

It is difficult to find out what Bitdefender Agent is; a search on the Bitdefender website reveals little information about the product. A support article highlights that bdagent.exe "holds the Bitdefender desktop widget, Wallet master password, the ‘B’ system tray icon and “Bitdefender Awake” popup".

The core issue that users may have with the program is that it is not removed when Bitdefender is uninstalled on a PC.

In other words; Bitdefender Agent remains installed on the machine even if you remove Bitdefender's security product from the system. It is unclear why Bitdefender made the decision to keep the program on the system when users and administrators select to remove company products.

Bitdefender Agent may be the cause for installation issues if a user tries to install Bitdefender products and it is completely unnecessary if users don't plan to install another Bitdefender product on the PC.

Program details:

  • Installation folder: C:\Program Files\Bitdefender Agent\
  • Scheduled Task: Bitdefender Agent WatchDog set to run on log on.

Uninstallation

uninstall bitdefender agent

You can remove Bitdefender Agent like any other program installed on the Windows PC. If you run Windows 7 or Windows 8, you can remove the program using the Control Panel while Windows 10 users may use the Settings application for that.

You may also use third-party program uninstallers which offer clean-up operations after the regular removal.

Probably the easiest way to remove the program is the following:

  1. Open the Start Menu.
  2. Type appwiz.cpl and select the result. This should open the Programs and Features Control Panel applet.
  3. Locate Bitdefender Agent in the list of installed programs.
  4. Right-click on it and select uninstall.
  5. Confirm the UAC prompt and wait until the process completes.

Bitdefender Agent is removed from the system. You may want to check the program folder and the Task Scheduler to make sure the program is removed completely.

Closing Words

Bitdefender's installer will install Bitdefender Agent again should you install a company product again on the target machine. The program is loaded on log in and it runs as a background process even if no other Bitdefender software is installed.

Now You: What is your take on Bitdefender security products?

Summary
How to remove Bitdefender Agent
Article Name
How to remove Bitdefender Agent
Description
Bitdefender Agent is an official program by Bitdefender that gets installed alongside other company products such as Bitdefender Antivirus Free Edition or Total Security usually.
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Ghacks Technology News
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Comments

  1. Chris said on July 19, 2018 at 9:37 am
    Reply

    Not sure if I want to try a program that leaves things behind. Also, no one from Bitdefender has responded to a user’s offer to file bug reports:

    https://forum.bitdefender.com/index.php?/topic/79313-where-to-report-bugs-in-bitdefender-antivirus-free-edition/

  2. Gay Martin said on July 19, 2018 at 11:03 am
    Reply

    BitDefender is one of the worst AVs you can install and if you ever tried their anti ransomware then you already know what kind of crapware products they make.

  3. Stephan K. said on July 19, 2018 at 11:26 am
    Reply

    I don’t understand the point of this article.

    To summarize :
    – What is Bitdefender Agent ? You don’t know.
    – How to remove it ? Like any other program.

    Did I miss something ?

    1. Anonymous said on July 20, 2018 at 3:44 am
      Reply

      Yes, you missed this:

      – Why is Bitdefender Agent left installed after you uninstall Bitdefender?
      – Why does Bitdefender refuse to provide tech support for it?

      1. Stephan K. said on July 23, 2018 at 6:36 pm
        Reply

        – A lot of softwares leave some parts installed when they are uninstalled. Autodesk, Nvidia, etc. Let’s do an article for all of them, shall we ? And in this case, it CAN be uninstalled separately.
        – No tech support ? It must be a conspiracy.

  4. Frank Eisinger said on July 19, 2018 at 3:19 pm
    Reply

    BitDefender is one of the best Security Programs around. It always scores highest in the AV-Comparatives tests and I have been using it for years. Your article is somewhat confusing. It gives the impression that BitDefender Agent is a bad program and should be removed. Not so. Your article’s main thrust is that if you delete BitDefender, BitDefender Agent remains behind and should be erased separately. Very informative but that’s it, not that’s it bad.

    1. Anders said on July 24, 2018 at 8:17 pm
      Reply

      I agree, I have tried many of the antivirus programs and BitDefender has been the one which I had the least hassle with – knock on wood.

  5. shibola said on July 19, 2018 at 8:14 pm
    Reply

    Beneath a Steel Sky <3

  6. Tony said on July 20, 2018 at 8:59 am
    Reply

    It’s unfortunate that 4 of the biggest free AV’s all have a reputation for not uninstalling cleanly. It’s time for all these companies to clean up after themselves.

  7. chesstauren said on July 20, 2018 at 7:26 pm
    Reply

    It’s kind of ironic that anti-malware company would leave its own trojan horse behind.

  8. Teeeeee said on July 21, 2018 at 8:18 am
    Reply

    Bitdefender is huge bloatware! Went from 1.1GB RAM to 2GB RAM on my system after install! Used some time and didn’t like it all. My PC was getting slower every day. Uninstalled that crap and my PC was fast again.

  9. dark said on July 21, 2018 at 9:40 am
    Reply

    If Bitdefender doesnt reveal much about agent exe and doesn’t automatically remove it with their products, it is probably same as Windows 10 data mining then.

  10. Romulus said on July 24, 2018 at 12:33 pm
    Reply

    Their detection engine is one of the most popular, but their GUI is confusing and cluttered. Then they leave this agent junk even if you uninstall the trial. Better to pick something else like G DATA.

  11. Del UK said on July 24, 2018 at 6:24 pm
    Reply

    I have used Bitdefender products for over a decade.

    Never had any issues, worked in the background as you would expect.

    (Please note before reading further, that all notifications apart from virus alerts are turned off and updates set to every 8 hours)
    Since 23rd June 2018, I have nothing but popups about upgrading to the 2018 version. At startup, I have the login to your Bitdefender account popup. I then have an upgrade popup, with a postpone option, this “thing” does not just open a start, it opens when I gaming or editing photos.

    I did a trace to the source folder and deleted as it was not part of the AV software, the next day it is back.

    On top of this boot times have increased, which was confirmed by creating a log for Event Viewer. (I had another program that slowed boot times and just left the log there.)

    Has someone at Bitdefender had a brain fart and said let’s do a marketing promotion via the updates we give our paying customers? (Or let’s annoy our customers so they switch to a revival product.)

    I have asked for help but, alas the Bitdefender Forum has no reply as yet. (I might be wrong in thinking that is run by Bitdefender staff)

    This might be coincidental but, Windows update has gone on the fritz at the same time. (yes the product I use has a vulnerability scan, which I tried today and gave me false info about updates)

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