Fixing Microsoft Site can't be reached error in Chrome

Martin Brinkmann
Aug 26, 2016
Google Chrome

Some Chrome users experienced issues when opening Microsoft sites in the web browser as they were greeted by a "this site can't be reached" error instead of the real website.

This happened on different Microsoft properties but not all of them. I experienced it when I tried to open the Microsoft Web Store for instance, but also elsewhere if sign in was required to access the content.

The error message reads in full:

This site can't be reached unexpectedly closed the connectin


Checking the connectin

Checking the proxy and the firewall

Running Windows Network Diagnostics

The issue was not on my top list of issues that I wanted to investigate as I'm not using Chrome as my main browser.

microsoft site cant be reached

It appears however that many users are affected by the issue. Paul Thurott mentioned the issue on Twitter, and a solution was found eventually that seems to resolve the issue for most users.

Apparently, it is a cookie issue that is prevent Chrome from connecting to select Microsoft's sites and web pages.

While you could go ahead and clear all cookies, something that you do by using the shortcut Ctrl-Shift-Del, making sure "Cookies and other site and plugin data" and "the beginning of time" under Obliterate the following items are selected, it is overkill as you will delete all cookies not just the ones set on Microsoft sites.

You may want to do the following instead:

Step 1: Go to the Microsoft website, or a page the error is thrown on.

Step 2: Click on the little icon in front of the Microsoft web address.

microsoft clear cookies

Chrome displays the number of cookies set by the site.

Step 3: Click on the link underneath Cookies that displays the number of cookies from that site. This opens an overlay on the page listing all allowed and blocked cookies.

microsoft remove cookies

Step 4: Select all sites one after the other, and hit the remove button each time. This removes all cookies set by that particular domain. The list of allowed cookies should be empty in the end.

no cookies

Step 5: Close the overlay, and reload the page if it threw an error on connect previously. If things went well, the page should load now.

microsoft site connect error gone

Now You: Did you experience the issue in Chrome?

Fixing Microsoft Site can't be reached error in Chrome
Article Name
Fixing Microsoft Site can't be reached error in Chrome
Find out how to fix the "this site can't be reached" issue in Chrome when trying to connect to select Microsoft web properties.
Ghacks Technology News

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  1. bee said on September 14, 2023 at 6:29 am

    I’ve been searching for weeks and this is literally the only solution that has worked! Thank you so much!

  2. Anonymous said on March 3, 2022 at 8:18 am

    Thank you! It worked. U R the best.

  3. Allie said on February 23, 2021 at 12:54 am

    when iu try to go to the page that Microsoft has linked to make a new Microsoft account (i need the account so I can play Minecraft with my friends), google gives me this message:

    this site cant be reached
    check if there is a typo in
    if spelling is correct, try running connectivity diagnostics (i did like 85 times)

    have any of u run into this issue as well?
    if u have how did u fix it?

  4. Sonali said on September 19, 2019 at 11:58 am

    Did not work for me as well.

  5. Teri Carpenter said on April 3, 2019 at 8:41 pm

    Did not work for me. Any other things i should try?

  6. Anne Coventry said on January 19, 2018 at 8:20 am

    I live in the middle of nowhere, and have three options for connecting to the internet:

    1. a 2mb adsl line
    2. a 2mb sim card
    3. a wireless connection to my ISP, also only 2mb.

    In the past couple of months, some sites give me ‘this site can’t be reached’ error when I’m using the wireless connection. My ISP is mystified, or incompetent, but they can’t solve it. Firefox gives me that TLS handshake thing where it stays on that forever. When I looked it up, everything said it was to do with my profile being corrupted, and I should create a new one, which I did. Didn’t help.

    On the adsl line, sometimes it works, and sometimes it doesn’t. This morning I needed to get to a website which gave me the ‘this site can’t be reached’ error. I disconnected the wireless network, and connected to the adsl line, same thing. Firefox is my default browser and the website was sent to me as a link, so when it went into firefox I got the TLS handshake ‘freeze’, as I call it.

    So I disconnected the adsl and connected to the sim card, and Firefox went straight into the site, no problem, no handshake freeze, nothing.

    I thought it must be to do with speeds, so I did a speed test on the sim card, and it gave me really slow speeds of 1.06 download and .35 upload. I then connected to the wireless ISP and did the same test, and I got speeds of 2.52 download and 1.15 upload.

    All this is on the same computer, using the same browser, no reboots or anything, just connecting to different systems. I am at a complete loss and I can’t find anyone who can tell me what’s wrong, so I’m trying different blogs to see if anyone has any ideas about what could be going on? I see various sites suggesting changing or resetting various settings, but with my experiences I can’t see that they would help in any way. I have three different browsers, too, Opera, Chrome and Firefox, and all have the same problem.

    PS: I’ve disabled adblocker for this site. I don’t have a problem with static advertising, but I have a problem with adverts that move, and are an extreme irritation if you are trying to read something.

  7. sanvi priya said on January 2, 2018 at 7:04 am

    My websites are not shown in any what happened my websites? I change the proxy server settings, network settings but no use so how to resolve the issue.

  8. Andrew said on September 20, 2017 at 9:18 am

    THANK YOU!!!! That was driving me crazy! It would happen anytime I tried to link to a result from Bing when using Chrome.

  9. Anonymous said on September 18, 2017 at 2:33 am

    Problem solved. Thanks!

  10. B. Campbell said on September 5, 2017 at 6:47 pm

    Worked here as well.

    I noted that as I marched down the line of cookies, when I deleted one the page fully loaded – so it likely is a single cookie causing the issue.

    Unfortunately, since I intended to go through them all I didn’t note the names of the cookies as I deleted them. So I can’t say which one! :o(

    Even so, this is a far better solution than deleting all cookies.


  11. Anonymous said on August 23, 2017 at 9:05 am

    Thank you! It works fine

  12. Someone said on July 16, 2017 at 4:24 pm

    Thank You So Muuuuch!!!!

  13. moin said on July 12, 2017 at 3:04 pm

    thanks a lot, it worked

  14. john Keighren said on July 2, 2017 at 6:29 pm

    I had this problem with a couple of GOOGLE sites (including GMAIL).
    Apart from being unable to access my mails, I couldn’t get into any google forums to find any cures.
    Then I found you ! Thank you ever so much.

  15. Troglo said on June 29, 2017 at 2:37 pm

    Thanks a lot. Worked as soon as Microsoft cookies were removed.

  16. Pete said on June 7, 2017 at 7:19 pm

    Nice! This fixed my problem. Thanks!

  17. WoJo said on April 7, 2017 at 5:40 am

    Thank you!! Lifesaver!

  18. Christine Phillips said on February 21, 2017 at 4:01 pm

    Thank you! Worked!

  19. Ted said on January 25, 2017 at 9:23 pm

    DID not work!

  20. Mia said on December 29, 2016 at 4:26 am

    I don’t know why but it doesn’t work for me :(

  21. Mihai said on December 28, 2016 at 5:59 pm

    Thanks, it works! I thought it’s a network problem.

  22. sanmao said on December 4, 2016 at 4:55 am

    worked for me

  23. dingus said on November 28, 2016 at 9:26 pm

    Worked for me, thanks!

  24. Anonymous said on November 8, 2016 at 6:00 am

    i have troubling this site cannot reached error in my crome i m using win 7

  25. alex said on November 4, 2016 at 5:28 pm

    Thanks :D

  26. Anonymous said on October 25, 2016 at 11:33 pm

    Your solution worked, thanks!

  27. Shakil said on October 10, 2016 at 10:45 am

    After trying all options on google, I stopped my antivirus for 10 mins and then loaded outlook mail and it worked. The antivirus was stopping the page from loading. Then I removed the antivirus option for web browsing and it’s working fine now. Try this out.

  28. Robert Brien said on October 4, 2016 at 8:33 pm

    Fix worked fine. Thank you.

  29. Radius said on September 28, 2016 at 4:33 pm

    Wow this save my life


  30. Thomas Carstensen said on September 5, 2016 at 8:49 am

    Thanks a lot, this has been a pain (needed to open IE to access links)

  31. Matthew Bryde said on September 5, 2016 at 7:45 am

    You sir, are a saviour!

  32. Ismael said on September 1, 2016 at 5:30 am

    Thanks! I was having this issue!

  33. beergas said on August 27, 2016 at 10:44 pm

    “Click on the link underneath Cookies that displays the number of cookies from that site” On Chrome for this site I had to click right on the Cookies line that displays ‘2 from this site’ and select from there. Not on the link underneath Cookies, that link brings up Permissions list.
    Good advice. Think I’ve had a few non-MS sites barf under Chrome and not over privacy or spam warnings. gtk.

  34. Earl said on August 26, 2016 at 11:48 pm

    One thing I would never do: “delete all cookies” to alleviate a problem with one site. If any site suggested such to me, then I’d prefer to never go to that site again rather than delete cookies for any/all other sites. It’s not merely overkill; it’s simply ridiculous.

  35. flyli5411 said on August 26, 2016 at 8:08 pm

    Have Windows 10/Chrome
    No problems at all on any Microsoft sites !

  36. Dave said on August 26, 2016 at 7:55 pm

    Speaking of which, is there some trick to getting Office 365 and to work properly in Firefox?

    1. Martin Brinkmann said on August 26, 2016 at 7:56 pm

      What is not working?

      1. Kate said on April 13, 2020 at 12:18 pm

        All fixed! The best sensible solution provided on the whole internet. Thank you!

  37. Dresandreal Sprinklehorn said on August 26, 2016 at 6:05 pm

    I’m having no trouble getting to any Microsoft sites in Chrome 64 bit Stable in Windows 8.1. But IE has always worked better there. I suspect they have something in their code to make you use their ridiculous browser. Just guessing.

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