Eraser Has Stopped Working, Fix Inside

Martin Brinkmann
Nov 7, 2011
Updated • Dec 2, 2012
Data recovery, Tutorials

For a while now I received an error message whenever I tried to run the file deletion software Eraser. Eraser, which I reviewed in 2005 for the first time here on Ghacks (see Securely Delete Files), can delete files so that they are not recoverable anymore on the system. When you delete files regularly in Windows they are not really deleted from the hard drive. First, they are moved to the Windows trash by default from where they are easily recoverable. When users delete files from the trash they are still not removed completely from the system.

The operating system basically deletes the files information from the system while leaving the file itself on the storage device. File recovery software like Undelete Plus, Pandora Recovery or Recuva may restore those files. Windows will use the storage space of the deleted files eventually which means that they will eventually become partially and then fully unrecoverable.

Eraser on the other hand speeds up that process by overwriting the entire space a file occupied on the computer's hard drive. Once done it is no longer possible to recover the file with file recovery software or other means.

For some time now I received the error message "Eraser has stopped working" when trying to start the software. Running the software with administrative privileges, from the context menu or in compatibility mode did not resolve the issue.

Uninstallation and re-installation of Eraser did not resolve the issue either. Then I discovered that Eraser was using a folder in the application directory, and that the file Task List.ersx was in that folder. The path of the Eraser folder is C:\Users\Martin\AppData\Local\Eraser 6 under 64-bit editions of Windows 7.

Made a backup first and deleted the file afterwards from the folder. After that, Eraser was starting up just fine without error message or other issues.

Windows users who are receiving the "Eraser has stopped working" error when trying to start the program should check the application directory to see if it too contains a Task List.ersx file and if it does, delete it to resolve the issue.


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  1. Anonymous said on April 26, 2016 at 9:13 am

    Thank you for the solution !

  2. Andy A said on September 4, 2014 at 8:59 pm

    Thanks, this worked!

  3. paula israel said on November 8, 2011 at 5:07 pm

    We’ve used several products over the past couple of years. UndeletePlus is by far the best file recovery app due to their deep scan and file recoverability
    technology. It’s easy to use and they offer very good support. UndeletePlus is the way to go…..

  4. Midnight said on November 7, 2011 at 8:32 pm

    Been using Eraser for the longest time and I used to get the mentioned error.
    However, a clean install and I do mean a Clean install, seems to have fixed the problem.
    I used YourUninstaller Pro, deleted all Folders, ran regedit and dumped all the entries, rebooted and installed once again.

    One issue that I have with Eraser, is that the Developer(s) have failed to update the program since April 1, 2011, which seems odd.

    If you check their Web site, you will find numerous versions of Eraser and the last version Eraser was released on 4/1/11 5:04am.
    Nothing new since!

    The program runs fine, does a good job of permanently deleting everything that it’s suppose to, so no complaints there!

    1. Martin Brinkmann said on November 7, 2011 at 8:37 pm

      Eraser has been updated yesterday.

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