How to install VMWare tools if the option is grayed out

Apr 25, 2019
Updated • Apr 25, 2023
Tutorials, Windows software

VMware is a set of tools that allows you to efficiently and effortlessly manage files, programs, and installations between your different virtual systems and allows you to control everything from your primary computer. It’s absolutely essential for anyone interested in virtual machines.

Typically, I use VMware Workstation Player to mainly run Linux as my virtual system. However, a few days ago, I wanted to install a virtual copy of Windows 10 to test out some of the new upcoming features.

This is exactly what virtual machines excel at—being able to run and test out operating systems or applications with a virtual setup that can be put together quickly and won’t affect existing installations and processes with the primary system.

So, I grabbed the ISO I needed using Martin's guide on Download Windows and Office ISO images, and the installation went smoothly. At least, it almost did.

How to install VMWare tools if the option is grayed out

For some reason, it didn’t install VMware tools as it should have. It had prompted the option to download it, and I had chosen yes. It even displayed in the log that I had successfully downloaded the tools, so I wasn’t sure what the issue was.

When I clicked on Manage, however, the option to install VMware tools was grayed out.

Why is installing VMware tools greyed out? This happens when you try to install VMware tools on a guest machine either with the function already mounted or in the case the system doesn't have a virtual optical drive.

I began looking for a solution. I found VMware’s official support documentation and looked through any suggestions they had. According to the page, the virtual CD/DVD drive should have been set to “Auto Detect” in order to let the user install VMware Tools. For me, the option was set to use my Windows 10 ISO, and I couldn’t change the setting.

How to install VMWare tools if the option is grayed out - new issue
So, I tried fixing my issue. I ejected the Windows ISO in the hopes it would free the drive and let me install the tools. I disconnected and reconnected my virtual optical drive, and added a second CD/DVD drive. However, after everything, I just kept getting SATA0 errors.

After a crushing defeat, I began searching for a new solution on the VMware forums. That’s where I found this thread. They were experiencing the exact same issue as I was. After combing through replies, I managed to figure out the solution to my problem.

For anyone facing this same issue with their VMware installation, here’s the solution in a pleasing format. Even though I was doing this for Windows 10, this isn’t limited to Windows installations and should work regardless of the virtual operating system.

How to install/reinstall VMWare tools grayed out

  1. Shut down the virtual machine.
  2. Open VMWare Workstation Player and right-click on the VM. (Don't start the VM)
  3. Select the "Settings" option to edit the hardware settings.
  4. Highlight the CD/Drive on the left sidebar under the Hardware tab and click on the remove button.
  5. Repeat the above step to remove the Floppy Drive. (Technically optional, but this is what fixed it for me. Courtesy: AskUbuntu forums)
  6. Click on the "Add button" and select "CD/DVD" Drive and select finish. The right pane should now have the option "Use Physical Drive > Auto Detect" enabled. (Previously, it had the Windows ISO selected)Click on the Add button
  7. Click on "OK" to close the window, and Start the VM as usual.
  8. Once it has booted to the desktop, click on the menu at the top left corner and go to "Player > Manage > Install VMWare Tools".

The option to install VMware tools should no longer be grayed out. Click on it to begin the VMware installation. You will also see a new tab at the bottom of the screen prompting you to install the tools.

How to install VMWare tools if the option is grayed out final

If the above steps didn't help you, you can try to install the software yourself.

How to download and install VMWare Tools installer manually

  1. Run VMWare Workstation Player and start the virtual machine that you want to install VMWare Tools in.
  2. The company provides the latest version of the software on its official website. I'll guide you through the process of downloading and installing it.
  3. Visit this page in your web browser, and click on Windows. The file that you need to download is an ISO. For example: The current version of the package has the filename VMware-tools-windows-12.2.0-21223074.iso.  You can ignore the other files on the web page. Note: If you're running a Linux virtual machine, choose the Ubuntu folder on the page and then click on Dists. Select the one that fits your VM, and go to the next sub-directory to get the binary file (.DEB)
  4. Open File Explorer, and navigate to the folder where you saved the VMWare Tools ISO to.
  5. Double-click on the file, and the ISO should be mounted in a virtual DVD drive in Explorer.
  6. Switch to the virtual drive's folder, and look for the Setup.exe file in it. Run the set up to begin the installation process.
  7. Follow the on-screen instructions to install VMWare Tools.
  8. You will need to reboot the virtual machine to complete the installation, otherwise the changes will not take effect. If you chose to install the Enhanced Keyboard, you will also be required to restart your host machine.

Note: Your host PC may be a 64-bit machine, but your guest operating system could be a 32-bit one. You can choose to download the specific version that you want by clicking on the x64 or x86 folders, as the ISO file in this directory will be slightly smaller. If you're unsure whether you have a 32-bit or 64-bit VM, you can play it safe and get the universal installer from the main page in step 3. The installer will select the appropriate version for your virtual machine's architecture.

Hopefully, this helped you fix your installation, just as it did for me.

How to install VMWare tools if the option is grayed out
Article Name
How to install VMWare tools if the option is grayed out
Learn how to install VMWare tools if the option is grayed out. The fix is simple and should take no more than a few minutes.
Ghacks Technology News

Previous Post: «
Next Post: «


  1. nonya said on April 19, 2024 at 1:53 am

    Thank you!!!!!!

    This reminds me of the internet in the 90s before everyone was trying to make a buck.

  2. Anonymous said on March 22, 2024 at 5:51 am

    I followed these instructions exactly as describe. They worked for me. Thank you. :)

  3. Juvenal said on January 19, 2024 at 1:22 pm

    Awsome. Worked perfect to me

  4. Andreas B. said on December 13, 2023 at 4:18 pm

    Great, Removing and adding again worked fpr me.

  5. Chris Whitehead said on August 4, 2023 at 3:16 pm

    Thanks man! This one had me scracthing my head for a while, but your walk through worked a treat!.

    Much Kudos for sharing!

  6. Anonymous said on June 24, 2023 at 10:30 am

    Thanks, this worked!

  7. Anthony La Rosa said on March 8, 2023 at 11:57 pm

    Excelente, me ayudó bastante y funcionó a la primera. Gracias!

  8. Echo64 said on February 6, 2023 at 12:16 am

    Thanks, this worked perfectly!

  9. Frederik said on January 5, 2023 at 11:31 pm

    Fantastic. Stupid VMware forum nothing to be found… The d*mn old floppy needs to GO! Great.
    On VirtualBox: it runs reasonably well and of course really free but not as nice as VMWare. And DON’T run vmwares with Virtualbox, for instance XP vms get corrupted. Works as Designed I’m told. Stop bashing Virtualbox I’m told. Yeah yeah.

  10. Anonymous said on November 6, 2022 at 12:25 pm

    Thank you Ashwin. I am very grateful

  11. Kevin Bedward said on October 28, 2022 at 1:33 pm

    A solution that actually works! wow. Thanks Ashwin

  12. gzrgz said on October 13, 2022 at 12:08 pm

    thx a lot, solved it for me.

  13. El said on May 5, 2022 at 5:52 pm

    Two and a half years after the original post and this is still resolving the problem. Thanks, I was glad to find this!

  14. TerreJim said on April 12, 2022 at 2:31 am

    I was very frustrated and not finding the right ‘this is the fix’…until yours. Thanks and VM-on!

  15. Arnold Murray said on March 12, 2022 at 12:09 am

    Thank you for the help. That did the trick.

  16. Joel Martin said on March 2, 2022 at 3:19 pm

    Worked Perfect! I’m 50 and I’m trying to remember how we did things before the internet. I guess we spent a lot of time on the landline talking to tech support.

  17. Mike Pancerny said on January 7, 2022 at 11:29 pm

    I’ve tried this but I cannot load the virtual machine, it is Windows 7 and that appears greyed out in the list when I try to load it. Any suggestions please?

  18. Anonymous said on January 7, 2022 at 5:09 pm

    thank you!

  19. Jorge J Rodriguez said on December 13, 2021 at 7:46 pm

    Thanks for the tip! It helped my issue. I have Windows 7 VM

  20. Sandra B said on November 4, 2021 at 7:00 am

    Thank you so much for this. It worked perfectly. I am using VMware Player and although my CD/DVD settings looked as they should (did not show an iso file), my “Install Tools” button was still grayed out. I used your method and when I restarted Player, I was able to easily install Tools. Now I can copy/paste between virtual machine and host.

  21. luan said on October 13, 2021 at 5:26 am

    thank you so much

  22. Lindsay Mathieson said on August 25, 2021 at 6:51 am

    Thanks! did the trick.

  23. Anonymous said on August 17, 2021 at 12:09 pm

    Problem solved. Thanks a lot

  24. Anonymous said on August 7, 2021 at 9:10 pm

    Great, working fine..
    Thanks for the tip.

  25. bain McKay said on August 5, 2021 at 2:13 pm

    I work with Windows 10 and Ubuntu VMs. I flip between them on a Mac Pro. Even though I was in a Windows VM, the CD was pointing to Ubuntu. So in Settings, set the CD to AutoDetect. On boot, it will detect Windows.iso and it will work.

  26. Anonymous said on June 21, 2021 at 3:40 pm

    I had found out the removal of the CD allright to kick out the windows but that didnt help. removal of the floppy though did the trick. Great!! (and what a suckers at VMware).
    On virtualbox: Vbox corrupts XP vmdks so stay away from Vbox for existing VMware XOP images.

  27. Anonymous said on June 10, 2021 at 5:17 am

    it works. thank you ! – maxzinks

  28. Anonymous said on May 22, 2021 at 7:45 am

    Thanks really helped mate

  29. Robert said on May 6, 2021 at 2:43 am

    Thank you sir. You are the bomb diggity bomb.

  30. NemmyBoy said on May 1, 2021 at 11:55 pm

    Thank you. How hard they want it to make.

  31. chatt said on April 25, 2021 at 6:07 pm

    Okay so on mac I was trying to create a win 7 vm machine using vmware fusion on MacOS obviously. 

    I had the same issue and what I did was I disabled cd/dvd  and restarted the machine, this re-enabled “install vmware tools”.

    How to disable

    Open the specific vm screen > go into the  virtual machine drop down > settings >  then under  “Removable Devices” click on CD/DVD (SATA) >  Uncheck  “Connect CD/DVD drive”.

    This should re-enable  the   “install vmware tools”. Thanks

  32. Phill Hardstaff said on April 9, 2021 at 10:47 am

    thanks, worked for me, excellent ! Bula from Fiji

  33. Anonymous said on March 24, 2021 at 4:27 pm

    Thank you

  34. little said on March 14, 2021 at 1:46 pm

    Thank you very much! It’s been driving me nut.

  35. peter said on March 1, 2021 at 4:14 pm

    works! thanks

  36. pony said on February 17, 2021 at 7:36 am

    wow thx

  37. Anonymous said on February 16, 2021 at 9:55 pm

    Massive thanks ! I have spent hours trying to get VMWareTools installed.

    I must say that I think that the effort required to install is ridiculous. I could not find any decent information on the web explaining how to install the tools (the method is completely obscure), or even how to verify they were installed. This is by fare the worst thing about VMWare.

  38. Anonymous said on February 15, 2021 at 8:49 pm

    thanks a lot

  39. Pat Jojo said on February 8, 2021 at 9:41 am

    Thak you very much. This really works! Saved me hours of frustration.

  40. swarfega said on January 24, 2021 at 11:58 am

    Thanks a lot, got it working by following your guide.

  41. Anil said on December 12, 2020 at 6:51 pm

    Thanks sir, I was worried.
    It worked like charm so I couldn’t stop myself to comment 😊

    1. Romolo said on January 15, 2021 at 8:55 am

      Same here , lot of thanks u just saved my day :-)

  42. DrFranco said on December 7, 2020 at 6:04 pm

    Thank you very much. Worked perfectly for my installation of a Windows 7 VM under VMware 16.1 (Windows).

  43. Samrat Laha said on December 2, 2020 at 1:03 pm

    I had the same problem in Vmware Workstation pro 16. The guest os being windows 7 x32 bit. Tried all the above methods. They didnot work. Then after much research found this page:

    Registered my name and downloaded vmware tools separately. Details

    VMware Tools packages for Windows
    File size: 125.33 MB
    File type: zip

    Release Date: 2020-10-15
    Build Number: 16938113
    VMware Tools packages for Windows
    VMware Tools packages for Windows. These packages support the following operating systems: Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1) and later
    MD5SUM: 409742dfcd24bee8798e7596430fd259
    SHA1SUM: e257e07a9e2899f882cf3dde30acbe8e195982f5
    SHA256SUM: 3659f65af38d704914bb566d790043678275c694d87b4fc8fb485a2a164cd952

    Extracted the *.iso file. Mounted the *.iso file to cd/dvd drive in the vmware console. The vmware tools exe was seen inside the guest os and installation was as usual.

    P.S.: Sometimes software companies try to test whether their end users are intelligent or not by making their lives miserable and sending them in wild goose chase. I think it was one such attempt. Worst of all it worked.

  44. Anonymous said on November 19, 2020 at 2:19 pm

    You Sir, are a legend

  45. lol said on November 18, 2020 at 4:30 pm

    It works!

  46. Anonymous said on November 15, 2020 at 7:43 am

    It works perfectly for fusion

  47. Matt said on November 13, 2020 at 12:12 pm

    Worked a treat, thanks for posting

  48. Anonymous said on November 1, 2020 at 11:57 pm


    it works perfect

    Really, Thank you sooooo much

  49. Anonymous said on October 31, 2020 at 6:21 am

    Worked for me! Many thanks !!

  50. matin said on October 15, 2020 at 5:29 pm

    this fantastic even the vendor has no solution

  51. Anonymous said on September 25, 2020 at 3:15 am

    GOD! Thanks!

  52. Milind said on September 14, 2020 at 8:35 am

    Thanks a lot! Enabling CD-ROM totally missed out of my mind. And I struggled a lot for accessing shared drive inside guest. Now it is working after enabling CD-ROM and installing VMWare tools.

  53. Anonymous said on August 16, 2020 at 4:40 pm


  54. Anonymous said on August 11, 2020 at 2:56 pm

    Thanks, this worked perfectly

  55. Tilman said on July 19, 2020 at 10:41 am

    Thank you so much for your guide! Now it work.

  56. Glenn said on July 18, 2020 at 7:58 pm

    worked first time! thanks again

  57. Tony Firshman said on July 10, 2020 at 12:35 pm

    I have an OS X Mavericks (10.9.5) VM under VMware Fusion 11.5.5 under MacOS Catalina 10.5.5
    on a 2019 16″ Macbook Pro.

    Unity is greyed out.
    Of course I have tried uninstalling/installing VMware Tools. Looking at the installation logs there were no
    issues, and all files are there in /Library/Application Support/VMware Tools/
    The two symlinks are also fine:
    ln -s ‘/Library/Application Support/VMware Tools/mount_vmhgfs’ /sbin/
    ln -s ‘/Library/Application Support/VMware Tools/mount_vmhgfs’ /Library/Filesystems/vmhgfs.fs/Contents/Resources/

    I have even removed and re-installed ‘VMware Fusion’.

    This has, so far, defeated VMware support. Mind you they didn’t realise
    ‘Library/Application Support/VMware Tools/’ was root and not the user,
    so I am not sure she knows enough!

  58. Ahme Dewidar said on July 10, 2020 at 2:45 am

    Thanks bro, i was really about to give up

  59. Matt Foster said on June 23, 2020 at 5:15 pm

    Thank you – exactly what I needed!

  60. santhosh said on June 7, 2020 at 11:54 pm

    Thank you … the steps mentioned here work as is…

  61. Aníbal said on May 22, 2020 at 12:33 am


  62. Anonymous said on May 15, 2020 at 4:44 pm

    This works very well!

  63. Anonymous said on May 9, 2020 at 4:20 am

    Thanks a lot, I spent hours tying to find a fix.

  64. Anonymous said on April 25, 2020 at 6:38 pm

    This really helped a lot. Thanks!

  65. BDR said on April 16, 2020 at 4:22 am

    Thank you very much! Followed your instructions to a tee to remove the CD/DVD and Floppy drives on my Windows 7 VM. Much appreciated!

  66. Anonymous said on April 10, 2020 at 9:12 am

    Removing the floppy disk did it for me, thanks!

  67. Tigs1112 said on April 6, 2020 at 9:51 pm

    It saved me so much time instead of reinstalling the entire VM.

  68. Bruno said on April 6, 2020 at 2:22 pm

    I have tried the Removing the CD solution , it will work if you add a CDRom drive again.
    if there is no CDROM you can’t install the tools

  69. Anonymous said on April 4, 2020 at 1:48 pm

    Thanks a million!

  70. Bartek said on March 24, 2020 at 12:41 pm

    Thank, Ten seconds to find your tips and five sends to fix my issue.

  71. zxc said on March 14, 2020 at 5:28 pm


  72. Anonymous said on March 6, 2020 at 7:55 pm

    Appreciate it. It was useful.

  73. Daniel said on February 16, 2020 at 6:06 pm

    May cause an issue with the IDE device configured as a slave. See, for solution:

  74. Anonymous said on February 10, 2020 at 2:01 pm

    Thank you so much – really helped me out of a problem

  75. Anonymous said on January 30, 2020 at 8:02 am

    This procedure really helped me.

    1. Anonymous said on November 29, 2020 at 10:16 pm

      It worked! Best solution

  76. Anonymous said on January 22, 2020 at 10:09 pm

    Thank you so much. You saved my time!

  77. Anonymous said on January 22, 2020 at 12:03 am

    thanks. Worked instantly

  78. Anonymous said on January 15, 2020 at 8:10 am

    Very Helpful! Thank you

  79. Anonymous said on January 9, 2020 at 9:02 am

    Thank you so much. This got me out of the few hours rant of frustration.

  80. Haresh said on January 6, 2020 at 11:53 pm

    Thank you. This article helped me. My issue was my 2019 MacBook Pro doesn’t have a CD/DVD so my VM image never had a CD drive. Adding the CD to the VM allowed the VM to boot with CD in a disconnected state but it was there. Then the option to install VMware Tools was not grey! hurray! Got my VMware tools installed and was then able to use the features such as sharing a drive with my VM.

    Thanks for the tip of adding a CD drive. I never realized this before because all my other VM hosts had CD drives. This should allow my other Kubernetes VM’s to also get the tools now. I’ll try that next.

    1. Scott said on September 26, 2022 at 11:22 pm

      Same with mine. A newer dell with no CD drive. Added that and done. Thanks

  81. Ascar said on November 10, 2019 at 1:20 pm

    These days the most important and most valuable product of Oracle is VirtualBox! Nobody cares about Oracle Database, Oracle eBusiness Suite and the like anymore.

  82. mysiak said on November 8, 2019 at 10:35 pm

    VMWare Workstation Player also requires some VMX file editing to tweak some of the features not available via GUI.

    Why not just use VirtualBox instead?

    1. Carl-Erik Kopseng said on September 5, 2022 at 3:04 pm

      Because VirtualBox is dead. It hardly receives any development resources, is stuck on the x86 platform (no support for ARM for instance) and is quite buggy compared to VMWare. I moved over to VMWare in 2017 after a decade of VirtualBox blue screens. No more.

  83. mikef90000 said on November 8, 2019 at 9:51 pm

    Good to find a non-enterprise user of VMware. Several years ago I considered getting up to speed on it but VMware reportedly laid off the development staff of Workstation (or Player, or whatever they call it this week :().
    Say, what do they call it now and what version is it?
    Is the free version hard to find and are there any significant limitations compared to Virtualbox or KVM?
    TIA, Mike

    1. Anonymous said on January 21, 2021 at 4:23 pm

      helped a lot . thx very much

    2. VioletMoon said on November 9, 2019 at 6:07 pm

      VMware Workstation free version =

      I prefer VirtualBox simply because it works well with any distro. I rather doubt Ashwin’s problem would occur on VirtualBox.

      Yet, when it works and one does whatever is necessary, I find VMware to have a more polished look and feel.

      One will eventually encounter a problem with either tool which will require a bit of research–no “real” problems, though.

      Windows Hyper-V works fine.

Leave a Reply

Check the box to consent to your data being stored in line with the guidelines set out in our privacy policy

We love comments and welcome thoughtful and civilized discussion. Rudeness and personal attacks will not be tolerated. Please stay on-topic.
Please note that your comment may not appear immediately after you post it.