Facebook Displays A Blank Page On Load - gHacks Tech News

Facebook Displays A Blank Page On Load

Panic! Facebook is not loading. I just encountered something that Facebook users probably experience from time to time when they try to access Facebook.

I tried to open the Facebook website directly in the Firefox web browser only to be greeted with a blank page. No content was displayed at all. Tried reloading the page with Ctrl-F5 to bypass the cache and request the page from the Facebook server again but the blank page loaded again.

Switched then to Google Chrome, Opera and Internet Explorer to see if the Facebook page was loading in those browsers. Chrome did load the page fine, Internet Explorer displayed a cannot display webpage error and Opera did load it fine as well.

Chance is that if it is working in at least one browser on your system it is not your PC that is causing the problems. It can still be a firewall rule obviously, or a browser plugin or setting, but if you have not made any changes to those programs or settings recently it is likely that Facebook has a delivery problem.

So, if there were not any updates for extensions or the browser, firewall, or other security software, then it is likely an issue that is caused by the site and not on your end.

Tip: Firefox users can start the browser in Safe Mode by holding down Shift before they click on the icon to start the browser.  Safe Mode loads the browser without add-ons and customization so that you can verify if the issue is add-on related or not.

facebook blank page

The source code of the blank page was also blank, no information given whatsoever.

There are two options that you have at this point basically: use the browser the site is loading fine in, or wait until Facebook resolves the issue (once you figured out that it is not your computer or browser that is responsible for the blank page)

And guess what. It took only two minutes before the Facebook page was loading fine once again in the Firefox web browser.

Here are a few things that you can do to analyze the problem further:

  • Clear the web browser cache and cookies, restart the browser
  • Run the browser without add-ons and plugins
  • Check if other sites load, check if https://www.facebook.com/ loads

Have you ever encountered a blank page when you wanted to access Facebook? How did you resolve the issue?

Summary
Facebook Displays A Blank Page On Load
Article Name
Facebook Displays A Blank Page On Load
Description
Find out how to fix the blank page load issue when you are accessing the social network Facebook in your browser of choice.
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Publisher
Ghacks Technology News
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    Comments

    1. Kainashi said on April 24, 2010 at 10:44 am
      Reply

      I just experiencet the same problem. But I just pressed F5 few times and everything’s all right..

      1. Martin said on April 24, 2010 at 11:11 am
        Reply

        using https instead of http seems to work pretty well in this situation.

        1. dave said on July 22, 2010 at 5:13 pm
          Reply

          good tip, that seems to have fixed it. i’m not sure what happened but suddenly the site stopped working in chrome and firefox both. oh well this will work for now

        2. Caroline said on February 3, 2011 at 11:40 am
          Reply

          OMG thanks so much I have spent days trying to fix blank pages loading in facebook and done every fix possible with no success. Just added the s to http: and fixed it! can’t believe it was so easy!

        3. Laura said on January 22, 2012 at 6:17 pm
          Reply

          Thanks Martin, using https help.

        4. Pattrax said on October 2, 2015 at 12:50 am
          Reply

          It comes up automatically with https next to the padlock. Tried entering manually – same problem. I’m on an Apple laptop

      2. Lewie said on April 3, 2012 at 5:54 pm
        Reply

        Yeah, all I’ve gotten was a blank page for days now, and like you said, I punched F5 a few times quickly and it fixed it!

    2. Pubudu Kodikara said on April 24, 2010 at 2:55 pm
      Reply

      Bro… are you using Google public DNS? I also had the same problem… i had problems with many sites, but after i changed my DNS from Google to automatic… everything went fine!

    3. Pijus said on April 24, 2010 at 2:57 pm
      Reply

      I have the same problem :) I just w8 for few mins, then it restores the connection -_-

    4. Tony said on April 24, 2010 at 6:54 pm
      Reply

      Jesus. Get a grip people.

      1. dave said on July 22, 2010 at 5:36 pm
        Reply

        yes because we are all clearly freaking out…

    5. micka39 said on April 24, 2010 at 9:28 pm
      Reply

      I had the same problem too with Chrome but not IE, when i have reboot my modem, all is coming back ,like before

    6. bump said on April 24, 2010 at 9:33 pm
      Reply

      I can’t resist to reply. Is this blog run by a 15 years old? Oh no, facebook is down! I lost all my 500+ friends! The world has just ended for me.

      1. steve said on July 22, 2010 at 5:37 pm
        Reply

        you mad bro?

      2. Marko said on October 10, 2015 at 4:32 pm
        Reply

        I’m 36 years and I can say, you looks as one who is 15 years old. All these guys asking for help. I didn’t see a single post where someone complain or crying for lossing friends. Grow up!!

    7. Anonymous said on November 3, 2010 at 7:45 pm
      Reply

      everytime i login every thing is blank the home page my profile page i just dont no wot to do

      1. sue said on July 2, 2012 at 10:08 pm
        Reply

        hi i restore point computer then downloaded xp8 great now ook me 2 days work it out

    8. lauren said on December 11, 2010 at 10:31 am
      Reply

      Sometimes people want to know for the sake of being aware of certain viruses and malware that other people may be familiar with, don’t degrade this into some troll thread, people google this for a legitimate fix.

    9. Comfort said on December 16, 2010 at 11:27 pm
      Reply

      Yep, I was worried about being hacked, so I searched for this problem and came across this site. Losing FB is not the end of the world, but I actually do really need the email to cancel plans – so thanks!

    10. jordan said on February 19, 2011 at 5:08 am
      Reply

      Thanks so much omfg you dont know how much i aprriciate it ive beeen trying to fix it for days and i just did https and it worked you are god i love you now

    11. musa said on March 26, 2011 at 12:33 pm
      Reply

      yea using https:// fixed it right a way no need to do any thing else

      1. chuck newman said on October 4, 2015 at 1:57 am
        Reply

        I’ve had whitepage only on FB for four days now on my laptop. Kindle and phone okay on same wifi. Done everything I can think of. reset modem/ router. No matter which browser I use, when I start FB, I get a white screen and that’s it. I have done a System Restore to a few days back. I have cleared the browser cache in all my browsers. I tried using GOOGLE to find info on FaceBook white screen and found quite a bit, but nothing seems to work. I have wifi in my home and usually use a cable hookup to my laptop. I tried switching to wifi for the laptop; no difference. I always use https for facebook. I tried keying in http without the s and it just changes to https. Also deleted Firefox, downloaded new and installed. Tried to get to FB, got a logon prompt, got past that and then….. whitescreen only.

        1. AR said on October 13, 2015 at 4:58 pm
          Reply

          Did you ever get that fixed? I’m having that exact same issue now. It doesn’t matter what I’ve done, I get a white page.

        2. AR said on October 13, 2015 at 5:35 pm
          Reply

          I’m having the very same issue as everyone else. I’ve only just now been able to send a message to Facebook’s help center because of Call Me Mom’s link. Thanks for that by the way. This page is so far the only thing close to an answer I’ve been able to find.

    12. Daniel said on April 2, 2011 at 7:56 am
      Reply

      thanx Martin https worked 4 me

    13. Eytan said on May 6, 2011 at 9:02 pm
      Reply

      This solved my issue. Thank you!

    14. Anonymous said on July 10, 2011 at 8:37 pm
      Reply

      error

    15. helpless said on September 2, 2011 at 3:20 pm
      Reply

      https:// did not help me, I got to install new version av Internet Explorer (IE 9) , then it worked agian

    16. Annette said on October 22, 2011 at 10:50 pm
      Reply

      https.com worked for me too. Thanks

    17. kaithlyn said on January 6, 2012 at 8:15 am
      Reply

      it didnt work for me :/ it says “Sorry, something went wrong.
      We’re working on getting this fixed as soon as we can.”

      wtf does that mean :/

    18. armin said on January 20, 2012 at 1:21 pm
      Reply

      thank you!
      typing manually https:// in FF allows the page loading – on the next click I loose https:// again … manually I can fix and so on…
      in safari I only loose the “s”, manual fix possible – but this not the way browsing should be.

      any help appreciated very very much!

      thank you
      bye
      armin

    19. Chris said on February 12, 2012 at 2:26 pm
      Reply

      Martin. You don’t understand how long I struggled and how frustrated I was. Your https tip… man… God bless you.

    20. Gerard said on April 13, 2012 at 9:09 pm
      Reply

      I am having alsorts of problems with Facebook for over a week. Constant error 500 on trying to login and even when switching pages within Facebook. They are either too lazy or plain incompetent to run a website to resolve the issues despite many reports of the problem to them. How on earth they hope to convince investors to invest in such a crappy service is beyond me! Advertisers must be queuing up for premium rebates.
      I have problems with every browser i have tried. I cannot get anything except a blank page with Firefox 11. Iceweasel is the same. Midori, chromium and Chrome all have problems. Not tried Opera yet but really if there are problems with the main browsers that says enough about the incompetence of the staff that Facebook hire.

      1. Mike said on September 17, 2013 at 7:04 pm
        Reply

        I am having the exact same problem! It doesn’t matter where I try to log in or what computer or device. just blank page.
        How did you get it fixed??

    21. Bill said on April 16, 2012 at 3:35 pm
      Reply

      Starting 2 weeks ago, FB homepage is blank xcept for headings on a pc with xp/ie8/avg. Tried htpps, tried compatibility, tried refresh & cleared cash umpteen times, ran malwarebytes, uninstalled ie8 and reinstalled it, scanned for virus with 3 different scanners, installed new antivirus (MSessentials). A second pc with xp/ie8 works fine. Failing PC works ok with chrome, only fails with ie8.

    22. Andy said on May 11, 2012 at 6:54 pm
      Reply

      Experienced exactly the same problem. Your tip to clear cache (I also cleared cookies and active logins) worked like a charm. Facebook = fixed.

    23. laxman said on June 25, 2012 at 6:25 pm
      Reply

      everytime i login every thing is blank the home page my profile page i just dont no wot to do

      1. Martin Brinkmann said on June 25, 2012 at 6:35 pm
        Reply

        Have you tried all the suggestions in this article?

    24. Anonymous said on June 28, 2012 at 7:45 pm
      Reply

      super tip!!! https://www.facebook.com/ loads worked :-) thanks

    25. Lauraglitter said on July 2, 2012 at 11:02 pm
      Reply

      Hi there

      I’ve tried all of these tips and my page is still blank: I can load my main profile page, but not my biz page consistently. When it does load, I can’t search on it, otherwise it just goes blank.

      Is there any other advice, please?!

    26. elena said on July 28, 2012 at 5:07 pm
      Reply

      my facebook has been blank for months now :( i thought maybe over time it would sort itself out but it didnt… the links on the banner doesnt do anything ie. the search bar, home button, profile button etc. none of the suggestions worked. but whats a cache and how do you clear it? iv tried refreshing, iv got goggle chrome, i think im using firebox or something and i really wnat my facebook back!!

    27. jeff said on July 29, 2012 at 3:17 am
      Reply

      hitting f5 a bunch of times got it working again for me

      1. elena said on July 29, 2012 at 4:52 pm
        Reply

        iv tried that :(

    28. Manisha said on August 9, 2012 at 5:20 pm
      Reply

      Oh i have tried everything but nothing works :(

    29. micheal said on August 19, 2012 at 7:07 pm
      Reply

      it just worked like you very gud thanks it just https://.facebook.com

    30. Anonymous said on October 3, 2012 at 5:23 pm
      Reply

      What can i do to fix my problem? Facebook comes up and lets me login but the whole page is blank after that. just a white page. not only on my laptop but on our desktop as well. How can i fix this?

    31. Mel said on October 3, 2012 at 8:51 pm
      Reply

      When I enter my email and password on the FB login page, it goes to a completely blank/white page – am I logged in, is this my home page, I don’t know. It is COMPLETELY blank. The URL is: https://www.facebook.com/login.php?login_attempt=1

      My husband is able to login to his account and my daughter can still access hers, both of them from the same computer; so I don’t think it’s a computer settings or preferences issue. My profile is still visible from both their accounts so it still exists, and there was no sign of use/abuse by an unauthorized user, so I don’t believe that my security has been compromised. I tried two other computers in my house just in case, and had the same result, a blank page. I cleared my cache, my history, cleared cookies, quit Firefox and Safari (I had tried both), and restarted my computer — still no change. I was successfully accessing my account up until 6:30 pm MST last night (October 2, 2012). I left for a meeting and tried logging back in shortly before 10:00 pm MST the same night and that is when I first experienced the problem.

      I am now at work and have tried from this IP. When I first went to FB I was still logged in and it went straight to my homepage, everything looked normal. My colleague, to whom I had described the problem, urged me to log out and try logging back in to see if the issue had been resolved — back to square one: blank page after entering login details. I am at a loss. I have found many descriptions of a similar problem posted by other users online, but no useful answers. Refreshing and F5 don’t do anything besides refresh the blank white page. Any thoughts? I have not changed my password, and have used my account successfully for close to 7 years.

      1. Mel said on October 3, 2012 at 8:53 pm
        Reply

        Oh, and I tried http (since I was already using https) and it makes no difference in this case.

    32. Nate said on October 3, 2012 at 9:45 pm
      Reply

      I have the same exact problem starting at the same time last night. Ive tried everything so if someone comes up with a solution to this it would be very much appreciated.

    33. Maria said on October 4, 2012 at 12:13 am
      Reply

      same here. the timing on this happening for others is a bit of a relief. I can still access FB via my mobile app. nonetheless, this is frustrating.

      1. Mel said on October 4, 2012 at 11:11 pm
        Reply

        I posted the lengthy text above. I just wanted to let you know that I heard back from the Facebook Team (they were very prompt, actually) and they said that my account had probably been phished/hacked. I found this surprising and somewhat unlikely, but followed their recommendation of re-securing my account (go to the ‘Help’ link at the bottom of the FB login page and select ‘Security’, ‘Hacked Accounts’, and ‘My account is hacked’ (or go to http://www.facebook.com/help/131719720300233/). I had to enter my email address to identify my account and enter my ‘old’ password, under the assumption that someone had hijacked my account and changed it. I was asked to choose a new password and then my account opened up again. Hopefully this works for you too!

    34. Pam said on November 11, 2012 at 4:58 am
      Reply

      Okay, so I had the same problem with FB not loading. I have an apple. I still haven’t been able to get in. I found blog.facebook.com and I was able to log in, but I still can’t post.
      What is wrong. I’ve written twice to you. Could you please send and email to:
      [email protected]

    35. Pam said on November 11, 2012 at 5:00 am
      Reply

      Okay, so I had the same problem with FB not loading. I have an apple. I still haven’t been able to get in. I found blog.facebook.com and I was able to log in, but I still can’t post.
      What is wrong. I’ve written twice to you. Could you please send and email to:
      [email protected]
      I have an Apple Computer

    36. Ron said on December 13, 2012 at 2:28 am
      Reply

      cost me a lot of money but I now have facebook. the blank page is caused by a KOOBFACE virus, Google it and you will see comments about it. I had to get the microsoft tech to remote repair my computer and get 135 viruses out of it. Un real. He also expressed to me that the free and no charge virus removal programs do not work to remove most of the bad viruses. there is a phone number you can call for help 1 866 610 8954. by the way facebook is not aware of this problem, so they say.

    37. Ron said on December 13, 2012 at 5:22 pm
      Reply

      Update on above post: today 12/13/12 they arrrest a band of hackers that have been loading a virus into Facebook Accounts to steal account numbers and identity. It came across the tv this morning. this koobface worm that they installed in your facebook is doing the job. You need to get it out of your computer. I only got facebook back because the tech installed Google Crome, IE would not bring it up.

    38. Jim said on April 12, 2013 at 4:23 pm
      Reply

      I tried all “fixes” I could find on the Internet, but nothing worked. I’m using IE8. I uninstalled Google Chrome Frame and all is back to normal.

    39. Summer said on October 25, 2013 at 2:27 pm
      Reply

      this thing happened to me 2 days ago and i was like.. O_o i used fb an hour before it suddenly stopped.. i searched on the web and tried what people suggested me to do.. but nothing happened.. still a blank page even if i tried it on different browsers.. just my luck.. i also tried to uninstall my antivirus and antimalware progs.. and install a new one just to make sure that everything is still working just fine.. still no use.. i tried another method.. what i did was: click “customize and control google chrome (coz i use GC most of the time) then go to SETTINGS.. then click RESET BROWSER SETTINGS.. it worked for me.. yey! :) there’s no harm in trying..

    40. xqt said on November 1, 2013 at 6:43 pm
      Reply

      https not working for me

    41. Tuan said on November 3, 2013 at 4:22 pm
      Reply

      I’ve tried all those above. Uninstalling, Clear cookies, cache, install other web browsers, https, Switch DNS (Google DNS, Open DNS), reset Google Chrome web setting, even go to Internet Option and reset the setting to default. Nothing worked. Still BLANK PAGE, any help please

    42. Danielle said on December 5, 2013 at 9:51 am
      Reply

      my facebook homepage has been blank since yesterday and I have tried all of the things that have been suggested to fix it,but nothing works it also is blank in Chrome too! I use firefox as my browser

    43. Billy said on February 21, 2014 at 7:47 am
      Reply

      I press the button and now all my writing is an Asian symbols and I can’t get it back to English writing anybody know how I can do that get it back to English

    44. Irene said on August 6, 2014 at 6:32 am
      Reply

      I had the same problem. Went to Add-ins and disabled Shockwave Flash and that did it for me. Before that I Tried the https:// (I think it was already on https:) tried clearing cache, etc. I’ll enable Shockwave flash later if needed, but for now it’s working.

    45. sid said on September 8, 2015 at 12:56 am
      Reply

      Hi guys don’t know if this thread is still active,but here we go ,last week I lost facebook total blank page,i have 4 computers ,and a hudle ,a vista base station,2x win 7 ,and win 8.1,all are blank ,the only thing that works is my Samsung phone, it`s only facebook that’s effected thanks in advance, PS I have tried most of these fixes, 9/7/2015

      1. Okatt said on September 27, 2015 at 8:18 pm
        Reply

        I am in the same position. I was wondering if you have found a solution?

    46. quanta said on October 1, 2015 at 5:04 pm
      Reply

      For me the problem has nothing to do with the browser and I am sure. Because:

      At first chrome was showing a blank page (totally blank no blue) for facebook so I opened firefox and opened facebook page, it opened perfectly then I typed my id and password and pressed ENTER… and yes it went blank again !!! At that point I realized that the problem has something to do with my account and not broweser or facebook in general !

      Then I went to my friend’s place and he was already doing facebook, I searched for my page on his facebook friendlist and found it… opened it and my timeline and everything was there just fine.. so my account is active and it’s out there nobody deactivated or disabled it for sure. Then I logged my friend out and tried to login to my account on his laptop and guess what.. again BLANK !!!!

      So I am sure somehow I am not allowed to access my account ! But the weird thing is, it doesn’t show any error message like id/password error or something like “you are temporarily bla bla… ” nothing !! Just a perfectly white page !

      What’s going on ?

    47. CMM said on October 2, 2015 at 10:24 am
      Reply

      Having the same problem. The url shows https and facebook and there is a small blue facebook logo icon on the tab but the page is completely blank. I just upgraded our router, so I will try turning that off and on again tomorrow. Otherwise I have no idea. I have run a virus scan and a malware scan too and nothing. It’s a bit frustrating. I can get to a very abbreviated help page, but it does me no good as there is nothing I can do from it.

      1. quanta said on October 2, 2015 at 11:43 am
        Reply

        “there is a small blue facebook logo”, there’s no blue for me ! And it’s not a router/browser/PC problem for me… wherever I tried, same problem ! But in the same router/browser/PC others can open their facebook easily ! So definitely it’s an account issue.. but it’s neither deactivated nor disabled by facebook for sure !

        1. CMM said on October 5, 2015 at 7:02 am
          Reply

          I don’t think it was through a facebook app on the smartphone. It is a work phone, so I doubt there would be an app on it. I don’t have a facebook app on the tablet – because I don’t want to grant some of the required permissions for the recommended app. I am going to have my son sign in to his account tomorrow or Tuesday when he visits and I will try to submit a report from there.

      2. CMM said on October 5, 2015 at 6:55 am
        Reply

        As an update, turning the new router off and then on again did nothing. I have tried getting to facebook on someone else’s smartphone, because some people were saying they could get in on that sort of device, that did not work either. I was able to access the help page(the logged out one) from a tablet, and was able to discover that my account has not been suspended – I thought submitting an appeal for reinstatement would offer me the opportunity to send someone at facebook a message, but, the system detected that I did not need to submit an appeal and refused it. I may have been able to get a report a bug report filed, but, again, it all seems to be automated so I don’t know that it will do any good.

        1. quanta said on October 5, 2015 at 6:57 am
          Reply

          @CMM, On that smartphone did you login to the app or any browser ? Because login into any browser on smartphone didn’t work for me but it worked on the Facebook app.

    48. Dan said on October 3, 2015 at 4:24 am
      Reply

      I know im bit late guys but im facing same problem form the last one week. Page goes blank with no info at all some times info come like ”sorry something went wrong we are fixing the problem”. I’ve changed http to http, I have clear the chache, changed the IP config, change the proxy setting, firefox, google, internet explorer, same shit every where nothing seems to work. any one any suggestion?

      1. Mimi said on October 3, 2015 at 10:11 am
        Reply

        The same thing is happening to me and it is really annoying. :/

      2. chuck newman said on October 4, 2015 at 3:07 pm
        Reply

        I have Win7 Home Premium SP1 64-bit processor. I have four browsers, each of which I use for different reasons. I run Facebook and YahooMail, most every day, usually in Chrome. Everything works EXCEPT as of four days ago, I can’t run Facebook. No matter which browser I use, when I start FB, I get a white screen and that’s it. I have done a System Restore to a few days back. I have cleared the browser cache in all four browsers.
        Facebook runs fine on my phone. It runs fine on my Kindle. I have wifi in my home and usually use a cable hookup to my laptop. I tried switching to wifi for the laptop; no difference.
        I tried using my phone as a hot spot and still get FB white screen on my laptop. That’s what makes me think the problem is with the laptop. I have no idea what else to try….
        I reset my router/modem with the hopes that that could help. No help.
        Since the laptop has trouble using my usual internet wifi and when using the hotspot from the phone
        and since my Kindle and iPhone have no problems using Facebook with either internet source, I have to assume the problem is somehow with the Sony laptop.
        I went to Facebook/help, but that’s a joke; hundreds of posts and people giving their guess on how to fix stuff.
        H E L P…..

        1. Dan said on October 4, 2015 at 3:59 pm
          Reply

          Sony is not the problem. I have Samsung i7 but I have the same problem since past week. Facebook pages goes blank after login. no matter what browser you try, change ip, proxy setting or something else problem is still there. every thing else is working find but not facebook.

        2. Phydeux said on October 10, 2015 at 12:43 am
          Reply

          From what I’ve been able to gather, it’s nothing you or I can do anything about. No amount of fiddling with your computer will help. I’ve used two different computers (work and home), 3 different browsers, all with the same result.

          That means its not us, it’s the FB database or something related. We just have to hope they hear us and pay attention.

    49. PW said on October 4, 2015 at 8:50 pm
      Reply

      I am believing it is something much more nefarious. My guess would be there is a knob/software switch in FB that when you make some post or posts that FB does not like, they render your content as blank (as in I’ll fix your @ss…) For some reason I cannot yet fathom, they cannot seem to be able to port this capability over to the mobile platform. FB still appears to work there. It is clear that they are pushing this down to the cookies. Right now I am trying to find a browser that still carries cookies in text files to see what kind of code they are embedding.

      1. chuck newman said on October 5, 2015 at 4:53 am
        Reply

        interesting PW; keep us posted

      2. CMM said on October 5, 2015 at 6:48 am
        Reply

        That thought did cross my mind, PW, only to be dismissed as I realized – through asking friends to check for me – that I can still post content from sites with a share button. I did manage to get to the help page a few times, but all the reporting options are automated and seem to generate an automatic message to my e-mail to go to the help page for assistance – which, of course, does not help at all. Tomorrow, I will ask a family member to log in to their account on my computer to see if I can report the problem through their account.

      3. quanta said on October 5, 2015 at 6:52 am
        Reply

        I have sent a report from my friend’s account asking for help, more than 24 hours.. no reply at all !

        1. CMM said on October 5, 2015 at 7:27 am
          Reply

          That’s not encouraging quanta. I did see a few youtube videos suggesting that if you can get in at all, you should go to your settings and do the download my data thing to reset the index with your info. Don’t know if that works because I haven’t been able to get there at all.

      4. Dan said on October 5, 2015 at 1:01 pm
        Reply

        You are right may be that’s the issue. That’s the msg when one spits out the truth or speak against their will. They will try to hook down by leash. No wonder we live in free world.

        1. chuck newman said on October 5, 2015 at 2:22 pm
          Reply

          It seems that if FB were intentionally doing a block, they would block the account, entirely, thereby not allowing access through cellphones and tablets, only to block the laptops. It seems to be the common thread though, that people have lost computer access only.

    50. Charles said on October 5, 2015 at 9:19 am
      Reply

      I have been trying for a little over a couple days now and I can’t get in on multiple browsers on my laptop. I use Windows 8.1. I’ve tried numerous things but nothing seems to work, just a blank page. When I try to login to my Facebook app on my phone, I have no issues with it at all.

    51. Relic said on October 8, 2015 at 7:08 pm
      Reply

      Been dealing with this for three weeks now.
      IE, Firefox, Chrome tried on home PC. (yes cleared cache, safe mode, compatibility mode, zoom page in and out, all tried) all blank page.
      Then tried my laptop with Chrome. Facebook page loads to the login. I enter user name and password…. blank page.
      Laptop with Firefox, login page… credentials… blank page.
      Tried clicking on google search, clicked facebook forum links, I get a “Sorry, something went wrong” page.

      Got to work. Tried my workstation there. Blank page.
      Had co-worker try his Facebook… works fine. Had him log out. I login using the same browser session, blank page.

      All this time my phone reports the attempts to login with the “New login from device” reports that I have active on my account. I click on that link so I can mark it as allowed and I get a “Sorry, something went wrong” page.
      Try logging in with my phone, “Sorry something went wrong” page.

      Next day, http://www.facebook.com. Brings up login page. Clicked on Forgot Password. Did the reset password process… looks like it all went thru.
      Closed browser. Reloaded browser. http://www.facebook.com…. login page…. entered in username/password…. blank page.

      Starting to hate Taylor Swift seeing that Blank Page this many times from Facebook.

      Anything else anyone can think of short of creating a new account?

      1. Phydeux said on October 8, 2015 at 8:08 pm
        Reply

        Glad (sorta) to see I’m not alone in this. All week Facebook has been inaccessible from a computer for me, except a brief period Tuesday morning, but even then Notifications still didn’t work. At work, at home, doesn’t matter. Firefox, Edge, or IE, doesn’t matter. Nothing but a blank page. Not even the Facebook blue bar on a blank page, just completely white sheet.

        And since you can’t even get the page to come up, you can’t submit a support request properly.

        The app works just fine however. But I don’t want to do all my Facebooking through my phone.

        1. Call Me Mom said on October 8, 2015 at 9:40 pm
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          If you can get on through your phone, maybe you could try the data download thing and post here if it helps. I was able to get on for about a minute a few days ago, but not enough time to try that. There is a video here talking about it. https://www.youtube.com/watch?v=bCSyy-Xb9nA

        2. Phydeux said on October 9, 2015 at 12:03 am
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          Call Me Mom – This is a different white screen issue. The video you reference has the blue banner and links down the left side.

          My problem is absolutely NOTHING on the page, just a white background. And the source code to the page is nothing helpful either.

        3. Call Me Mom said on October 9, 2015 at 1:22 am
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          I know, me too, but I thought if you were able to get in at all, it would be worth trying. I just got in on my tablet, and would have tried it but I couldn’t find the download data option. :(

        4. Phydeux said on October 11, 2015 at 3:49 pm
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          It doesn’t offer the download through the Facebook app, and if I try to visit the website through my phone I get the same result as if I did it from a computer. The only reason the app works is because it accesses the data in a completely different manner.

      2. chuck newman said on October 9, 2015 at 3:30 am
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        my situation is quite identical to yours, Relic. I finally got a case number from FB a few days ago, but nothing more yet.

    52. quanta said on October 8, 2015 at 10:24 pm
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      Since this morning my facebook started to work again ! I sent a report to facebook from my mobile a couple of days ago but I don’t think that’s what resurrected my FB !!! Because I got no response from facebook after reporting. So it looks like someone or something set the chronology intentionally: No facebook.. no where –> Facebook comes alive on android app —> comes alive on mobile browser —> finally comes back everywhere. And each step took couple of days ! This is very creepy !

      1. Call Me Mom said on October 8, 2015 at 10:39 pm
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        Try the data download https://www.youtube.com/watch?v=bCSyy-Xb9nA since you can get on. It probably won’t hurt. I was able to get on for about a minute a few days ago, but then right back to the WSoD. Glad you checked in and I hope it stays working for you again.

    53. Call Me Mom said on October 9, 2015 at 7:51 am
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      Facebook is suddenly working for me. I hope the rest of you are able to get back on soon. I hope it doesn’t go blank again.

      1. chuck newman said on October 9, 2015 at 5:45 pm
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        so, had you gotten in contact with FB and received a case number?

        1. Anonymous said on October 9, 2015 at 6:11 pm
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          Since yesterday my facebook came online too ! I did send a report but no communications from then !

        2. Call Me Mom said on October 9, 2015 at 10:11 pm
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          No. I did ask my son to file a bug report for me and I …um… well, I started a series of haikus on Twitter with the hashtag #facebookdown. Maybe they got tired of them? lol. I was able, a few times during the week of outage to access the log in page and instead of logging in right away, I was able to follow the help screens to submit reports myself – as long as I didn’t log in, and once I was able to get on the site with my tablet and I filed a bug report with that too before it went blank again.

          I also was able to send a message using this link: https://www.facebook.com/help/contact/357439354283890

          I don’t know that page came up okay when all other attempts to get any facebook.com page came up white, but I post it in case it helps someone else.

          I also was able -without logging on – to access the facebook help community here: https://www.facebook.com/help/community/

          But upon going back through my history to find other stuff, I am seeing that the message sent from my tablet actually got a response, so maybe that was the ticket. .

          “Thanks for reporting: On day 8 of getting the white screen of death. Surprised I could get in on the tablet, so sending this while it lasts. Please help. Thank you.”

          I hope something in here helps the rest of you. Good luck.

    54. Chuck newman said on October 10, 2015 at 9:33 pm
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      Cute, Mom. HAIKUS….. maybe that’s what it takes is some originality

      1. Call Me Mom said on October 11, 2015 at 7:52 am
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        They were a good stress reliever, if nothing else.

    55. chuck newman said on October 12, 2015 at 8:05 pm
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      well, I guess I’ve reached the end of my rope, and patience.
      I finally received this from Facebook Help.
      Hi Chuck,
      We are aware of the problem that you described and apologize for the inconvenience. Unfortunately, we do not have a specific date for when this issue will be resolved but hope to fix it as soon as possible. We appreciate your patience.
      Thanks for contacting Facebook,

      1. Phydeux said on October 13, 2015 at 12:29 am
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        Congrats on getting a response! I hope that means they’re aware of everyone having the problem. Fingers crossed!

      2. AR said on October 13, 2015 at 5:41 pm
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        I hope you get your page fixed soon. I’ve got the same problems you guys do but thanks to Call Me Mom’s link, I was able to get a message to Facebook.

        1. chuck newman said on October 13, 2015 at 7:10 pm
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          me too, but I’m not sure that accomplished anything for me. I got a couple responses, a case number, and little more.

      3. AR said on October 13, 2015 at 6:22 pm
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        Hey Chuck, did you try using Mom’s link? After I did, and then messaged you all here, cleared my cache and tried looking for more solutions. Suddenly my page was working again. I don’t know whether it was emailing them or clearing my cache that did it, but it worked, whatever it was.

        1. chuck newman said on October 13, 2015 at 7:07 pm
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          I’ll bet on the cleared cache; seems to work for some.

        2. Call Me Mom said on October 14, 2015 at 9:25 am
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          Glad something worked for you and I hope everyone else finds a solution too.

    56. chuck newman said on October 13, 2015 at 7:20 pm
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      It might be a good idea to try to find a common link, to feed the HELP team. Computer: I am using a Sony Vaio laptop with Win7 Home Premium SP1. I’ve tried 4 different browsers; all fail. So I doubt it’s a browser problem. My account remains active on my IPhone. Add your details, and suggestions for other things to compare……. -Chuck

    57. chuck newman said on October 13, 2015 at 7:29 pm
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      I tried starting FireFox in Safe Mode, by holding ctrl and clicking on the FFox icon. I then keyed in Facebook and still failed getting anywhere. Whitescreen after 8 seconds or so. Comments?

    58. chuck newman said on October 13, 2015 at 7:31 pm
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      Some time ago I made a change, either in Facebook, or on my Operating System, causing Facebook to always start up as https instead of http. This happens all the time, even if I simply type http. Is this possibly something we who are having troubles all have in common?

    59. chuck newman said on October 14, 2015 at 2:31 am
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      WOW………. I’m holding my breath. I clicked a FB link in an email and it worked !!! So I opened a different browser and entered snopes.com and it worked !!! So I went to System Restore and created a new Restore Point (and called it FaceBook NOW WORKING). Now I’m going to reboot and hope it continues to work. I did nothing today that I know of to change conditions. Maybe the guys at Facebook fixed me up ???? The last Windows update and restore point was three days ago, so that’s not part of it. Gee, I feel like a three-year-old with a new toy !!!!
      Okay, I shut down and restarted and everything seems fine. The one thing that happened today, an hour ago SONY sent me a note that it was sending a system fix. Could that be it…..???????

    60. Chuck newman said on October 14, 2015 at 3:19 pm
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      Um, yes, I meant I entered Facebook.com and it worked. Brain fart.

      Oh, it was such a pleasure using th e full sized and full featured Facebook last night.

      1. AR said on October 14, 2015 at 9:57 pm
        Reply

        Wow I’m glad for you Chuck! I wonder if it WAS the people at fd who fixed it. Hmm…

    61. Marsha said on October 28, 2015 at 4:24 am
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      I had this problem where I could not log in to my FB account but instead only got a blank white page. You need to set up a Facebook business account. Once you have done that you will have an option to go to your personal account. Once you get to your personal account look in the list on the left side of the screen where you will find your games, books read, tv, movies, lists, etc. Somewhere in that list you will find your business account. Click on that and choose the option to delete it. This solved the problem for me.

      1. Chuck N. said on October 28, 2015 at 8:00 pm
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        interesting. I’ll save this in case I have a problem again.

    62. Wesley said on May 25, 2016 at 7:06 pm
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      having the same problem. it happens on all computers as well and even on my phone i can’t log in. blank page. i’ve changed my password, cleared cache and cookies. typed https:// manually and still nothing. anyone know how to fix this?

    63. Call Me Mom said on May 28, 2016 at 7:50 am
      Reply

      Hello Wesley,

      You were able to change your password? Check the links I put in my earlier replies and, if all else fails, you can try haikus on Twitter – be sure to tag their twitter account. Also check out downdetector.com.

    64. adrian said on September 21, 2017 at 7:35 pm
      Reply

      I spend over 3 hours trying to fix this, I tried EVERY solution on the internet.

      This is how I fixed it:
      I have a MAC.
      Log out from my user.
      Log in as guest (if you don’t know how to do this, you must google it)
      Open Safari, and go to facebook.com… NOW it works.
      Go back to your user…

      Freaking simple, but it worked out. I spend a whole afternoon, and the simplest solution was the one.

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