Microsoft Customer Service Joins Twitter
Microsoft Support is the official customer service and support channel of the Redmond-based company on the messaging platform Twitter.
One of Microsoft's public relations and customer service strategies in recent times seems to center around the popular messaging service Twitter.
Microsoft did include Twitter in the Windows 7 promotion, and there are other official Microsoft services and divisions on Twitter that make use of this new way of communication.
One of the latest divisions to join ranks of the Microsoft cohorts at Twitter is the Microsoft Customer Service which has established its own support channel at MicrosoftHelps.
Officially called Microsoft Support, it is a channel that Microsoft customers from around the world may use to get support answers from Microsoft.
This gives Windows users another option of contacting the Microsoft Customer Service division. How does it work? A new support request or question can be directed at the Microsoft Support team by sending a message to the official Twitter message.
Simply hit the "send direct message" option, write your message, and wait for Microsoft to respond to it. The company notes that its Twitter team is available 24/7. Note that you can tweet openly to Microsoft as well.
The limitations of Twitter make this a less than ideal method of contacting support for questions that require in depth explanation. The only options in this case are to send multiple tweets to Microsoft Support, or link to a detailed description an another website or hosting site.
It can however be a quick and efficient way to get a response for basic or short questions. Questions that have already been answered include hardware problems (network adapter or video card not working), other errors users encountered in the operating system or software related questions.
The support is currently limited to Windows 7 but Microsoft stated that they are planning to expand the scope of their support over time.
Update: Microsoft expanded the scope of support. Microsoft accepts support requests for other Windows operating systems and other Microsoft products as well now.
Martin, I would appreciate that you do not censor this post, as it’s informative writing.
Onur, there is a misleading statement “[…] GIFs are animated images …”. No, obviously you don’t seem to have take much notice of what you were told back in March regarding; Graphics Interchange Format (GIF).
For example, https://www.ghacks.net/2023/03/31/whats-gif-explanation-and-how-to-use-it/#comment-4562919 (if you had read my replies within that thread, you might have learnt something useful). I even mentioned, “GIF intrinsically supports animated images (GIF89a)”.
You linked to said article, [Related: …] within this article, but have somehow failed to take onboard what support you were given by several more knowledgeable people.
If you used AI to help write this article, it has failed miserably.
EMRE ÇITAK posts are useless because they are fraught with inaccuracies and are irrelevant.
AI is stupid, and it will not get any better if we really know how this all works. Prove me wrong.. https://www.youtube.com/watch?v=4IYl1sTIOHI
Martin, [#comment-4569908] is only meant to be in: [https://www.ghacks.net/2023/07/09/how-to-send-gifs-on-iphone-two-different-ways/]. Whereas it appears duplicated in several recent random low-quality non relevant articles.
Obviously it [#comment-4569908] was posted: 9 July 2023. Long before this thread even existed… your database is falling over. Those comments are supposed to have unique ID values. It shouldn’t be possible to duplicate the post ID, if the database had referential integrity.
Don’t tell me!
Ghacks wants the state to step in for STATE-MANDATED associations to save jobs!!!
Bring in the dictatorship!!!
And screw Rreedom of Association – too radical for Ghacks maybe
GateKeeper ?
That’s called “appointing” businesses to do the state’s dirty work!!!!!
But the article says itself that those appointed were not happy – implying they had not choice!!!!!!
@The Dark Lady,
@KeZa,
@Database failure,
@Howard Pearce,
@Howard Allan Pearce,
Note: I replaced the quoted URI scheme: https:// with “>>” and posted.
The current ghacks.net is owned by “Softonic International S.A.” (sold by Martin in October 2019), and due to the fate of M&A, ghacks.net has changed in quality.
>> ghacks.net/2023/09/02/microsoft-is-removing-wordpad-from-windows/#comment-4573130
Many Authors of bloggers and advertisers certified by Softonic have joined the site, and the site is full of articles aimed at advertising and clickbait.
>> ghacks.net/2023/08/31/in-windows-11-the-line-between-legitimate-and-adware-becomes-increasingly-blurred/#comment-4573117
As it stands, except for articles by Martin Brinkmann, Mike Turcotte, and Ashwin, they are low quality, unhelpful, and even vicious. It is better not to read those articles.
How to display only articles by a specific author:
Added line to My filters in uBlock Origin: ghacks.net##.hentry,.home-posts,.home-category-post:not(:has-text(/Martin Brinkmann|Mike Turcotte|Ashwin/))
>> ghacks.net/2023/09/01/windows-11-development-overview-of-the-august-2023-changes/#comment-4573033
By the way, if you use an RSS reader, you can track exactly where your comments are (I’m an iPad user, so I use “Feedly Classic”, but for Windows I prefer the desktop app “RSS Guard”).
RSS Guard: Feed reader which supports RSS/ATOM/JSON and many web-based feed services.
>> github.com/martinrotter/rssguard#readme
We all live in digital surveillance glass houses under scrutiny of evil people because of people like Musk. It’s only fair that he takes his turn.
“Operating systems will be required to let the user choose the browser, virtual assistant and search engine of their choice. Microsoft cannot force users to use Bing or Edge. Apple will have to open up its iOS operating system to allow third-party app stores, aka allow sideloading of apps. Google, on the other hand, will need to provide users with the ability to uninstall preloaded apps (bloatware) from Android devices. Online services will need to allow users to unsubscribe from their platform easily. Gatekeepers need to provide interoperability with third-parties that offer similar services.”
Wonderful ! Let’s hope they’ll comply with that law more than they are doing with the GDPR.
No, they didn’t lmao.
https://twitter.com/vxunderground/status/1706523877478670542