Microsoft blocks Windows 10 version 1809 for PCs with Intel display drivers - gHacks Tech News

Microsoft blocks Windows 10 version 1809 for PCs with Intel display drivers

Microsoft updated the growing list of known issues with Windows 10 version 1809, the October 2018 Update, on November 21, 2018.

A new entry highlights that Microsoft blocks the upgrade to the new feature update on devices with certain Intel display drivers.

The company notes that the issue is not Microsoft's fault this time. Intel, according to Microsoft, released driver versions to OEMs that "accidentally turned on unsupported features in Windows".

Windows 10 version 1809, Windows Server 2019, and Windows Server, version 1809 are affected by the issue; means, it affects client and server versions of the Windows operating system.

Microsoft does not provide additional details on the nature of these unsupported features. Users who upgrade their devices to Windows 10 version 1809 with these display drivers installed may experience audio playback issues afterward.

Microsoft has identified issues with certain, new Intel display drivers. Intel inadvertently released versions of its display driver (versions 24.20.100.6344, 24.20.100.6345) to OEMs that accidentally turned on unsupported features in Windows.

After updating to Windows 10, version 1809, audio playback from a monitor or television connected to a PC via HDMI, USB-C, or a DisplayPort may not function correctly on devices with these drivers.

Microsoft blocks devices with these drivers from upgrading to Windows 10 version 1809.

intel drivers windows 10

Administrators and users can verify the installed driver version in the following way:

  • Open the Device Manager on the PC, e.g. by using Windows-R to display the run box, typing devmgmt.msc and hitting Enter. Note that you can open it without elevated rights but will receive a notification when you do.
  • Expand Display Adapters.
  • Right-click on the Intel HD Graphics adapter and select Properties from the context menu.
  • Switch to the drivers tab.
  • Check the Driver Version on the page that opens.

Versions 24.20.100.6344 and 24.20.100.6345 are blocked according to Microsoft.

Intel's most recent display driver for Windows 10 is version 25.20.100.6373; it is unclear if it resolves the issue or is affected as well. Microsoft does not list it as a potential workaround to resolve the issue on the client side. (thanks Deskmodder)

Update: I installed the latest driver and started the update to Windows 10 version 1809 using the Update Assistant. Upgrade to Windows 10 version 1809 went through without issues.

Microsoft is working with Intel to resolve the issue. The display driver issue, even though it is affecting audio playback, is different from the Intel Smart Sound Technology driver issue reported earlier.

The issue has been reported by Born City and GeekLatest as well.

Summary
Microsoft blocks Windows 10 version 1809 for PCs with Intel display drivers
Article Name
Microsoft blocks Windows 10 version 1809 for PCs with Intel display drivers
Description
Microsoft updated the growing list of known issues with Windows 10 version 1809, the October 2018 Update, on November 21, 2018.
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Ghacks Technology News
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Comments

  1. RossN said on November 22, 2018 at 11:05 am
    Reply

    Haven’t noticed a problem with my i5-2500K’s Intel HD Graphics 3000.
    Radio station streams fine. Spotify streams fine. Videos work fine.
    (Using the first Windows 10 1809 general release).

  2. BihariLala said on November 22, 2018 at 11:06 am
    Reply

    Thanks for the credit, Martin! :D But we’re GeekLatest not Windows Latest ;)

  3. Account unknown said on November 22, 2018 at 11:12 am
    Reply

    The story of Windows 10 keeps getting better and better.

  4. Yuliya said on November 22, 2018 at 11:15 am
    Reply

    What was wrong with previous Windows versions update model? The user would buy a PC and they wold know for ten years it will be supported just fine. Now every six months you wait and prey the next Windows 10 update won’t make your machine obsolete.

    This is why whenever someone asks me for a Windows 10 installations DVD, although I try to steer them away from this OS, and head them towards Windows 7, but if they insist I give them a LTSB2016 ISO. I don’t want to hear about broken drivers or spontaneous restarts.

    PCs should be predictable, not boxes full of surprises, always wondering if your next boot will take 5 seconds or 50 minutes because Microsoft decided to push some b/s update right before you shut down your PC at night.

    I remember while I was still in university we had some presentation to make, and many of us came with our own laptops. I had a colleague which she updated to Windows 10, and once her turn came, she connected her laptop to the projector, powered it ON, just to be greeted with the spinning circles of Hell known as Windows 10 upgrade progress. I lended her my laptop, and hoped I still get enough battery left for myself as I usually don’t keep the batteries charged to 100%. Oh, that laptop eventualy ran out of battery and shut down. I guess it was the 1511 “upgrade” from 1507.

    1. John G. said on November 22, 2018 at 1:31 pm
      Reply

      +1 There is no way to resist these problems twice per year, it’s a complete madness itself.

      1. Account unknown said on November 22, 2018 at 3:11 pm
        Reply

        I just stick with 1709, works like a charm. Block Windows updates with Windows Update Blocker (https://www.sordum.org/9470/windows-update-blocker-v1-1/).

        If you want to update there are 2 choices – either update once a month by installing cumulative updates OR use a great program called DISM++ (https://www.chuyu.me/en/index.html).

      2. stefann said on November 22, 2018 at 5:50 pm
        Reply

        In Windows 8.x and earlier You can deny any access (permission) to WUAENG.DLL in the System32-folder. That will block any update attempts by Windows.

        If this works in Windows 10 i don’t know though.

    2. ShintoPlasm said on November 22, 2018 at 4:29 pm
      Reply

      @Yuliya: That’s why I like my MacBook Pro: it is utterly predictable, no weird updates running in the background and waiting to ruin your workflow. It politely asks you for permission before it does anything serious to your system, and allows you to postpone without being intrusive. It may be expensive and it may not have all the software that Windows supports, but it does its job quietly and smoothly as well as being supported by a reputable corporation.

      And to all Linux fans – I require MS Office, and LO isn’t a good enough alternative.

      1. stefann said on November 22, 2018 at 5:53 pm
        Reply

        @ShintoPlasm:

        You know that Microsoft Office collects and send personal data to Microsoft without the users knowledge ? It was revealed last week. Microsoft has confirmed it does.

      2. ShintoPlasm said on November 23, 2018 at 12:27 am
        Reply

        @Stefann:

        My point is not about privacy or lack thereof, merely that macOS (and the Apple ecosystem) is far less intrusive and annoying than the Windows 10 world, works predictably and reliably and doesn’t erase my OneDrive file with a botched update – because Apple heavily beta-tests all OS updates before rollout and only releases one major upgrade a year.

        What MS Office does with personal data is another matter entirely, but for a separate discussion.

      3. ilev said on November 23, 2018 at 8:11 am
        Reply

        Microsoft also collect bank accounts data using Office 365 without the notice of the bank’s customers. The data is sent to the NSA, FBI…by request.

        Microsoft shared Indian bank customers’ data with US intel

        https:// www. dnaindia. com/ business/report-dna-money-exclusive-microsoft-shared-indian-bank-customers-data-with-us-intel-2680752

      4. Cor said on November 23, 2018 at 11:49 am
        Reply

        @stefann Not exactly sure which line does what, but my Office 2016 Home & Business has been sending to these addresses since day one, even with its single privacy option disabled. Note, I haven’t set any group policies.

        cdn.odc.officeapps.live.com
        client-office365-tas.msedge.net
        config.edge.skype.com
        mobile.pipe.aria.microsoft.com
        nexus.officeapps.live.com
        nexusrules.officeapps.live.com
        officeclient.microsoft.com

      5. Anonymous said on November 22, 2018 at 6:05 pm
        Reply

        @Shinto
        LO=Libre Office?
        Why is it not good enough? I’ve been using for past several years without problem

      6. ShintoPlasm said on November 23, 2018 at 12:31 am
        Reply

        LibreOffice is good for many things, but I work for a large firm and client deliverables need to be 100% reliably compatible with the latest versions of MS Word, Excel and PowerPoint. LO is getting there, especially since version 6.x, but it’s never going to have parity of features or absolute file compatibility because MS keeps changing little things here and there.

    3. Anonymous said on November 22, 2018 at 6:01 pm
      Reply

      The problem was people won’t update. Their computer will get security hole and in turn become security hole for other computers. Forced update is good

      1. AnorKnee Merce said on November 22, 2018 at 8:18 pm
        Reply

        @ Anonymous said on November 22, 2018 at 6:01 pm

        Forced update is good.? Tell that to the many Win 10 Home users whose computers were borked or bricked by M$’s non-professionally tested forced auto-updates/upgrades.

        Forced auto-updates and Telemetry&Data collection is mainly for M$ to force-recruit Win 10 Home users as beta-testers for its cash cows in the enterprises/companies.

        Forced auto-upgrades is mainly for M$ to squeeze more milk money from its cash cows, ie enterprises/companies could no longer buy and run Win 10 Ent for up to 10 years unless they have already forked out more ca$h for Software Assurance, annual subscriptions or the twice-as-costly Ent LTSB edition.

        .
        P S – Not even greedy Apple forces auto-updates/upgrades on its MacOS or iOS.

  5. ilev said on November 22, 2018 at 11:28 am
    Reply

    This the second time of a problem with Intel Display Audio device drivers and 1809 :

    Microsoft and Intel have identified a compatibility issue with a range of Intel Display Audio device drivers that may result in excessive processor demand and reduced battery life. As a result, the update process to Windows 10 October 2018 Update (version 1809) will fail. If you see a “What needs your attention” notification when you run the October Update, you have an Intel Display Audio device driver (intcdaud.sys, versions 10.25.0.3 – 10.25.0.8) installed in your system.

  6. Lindsay said on November 22, 2018 at 11:46 am
    Reply

    This whole Windows 10 thing is a bit of a disaster isn’t it.

  7. Thiago said on November 22, 2018 at 12:22 pm
    Reply

    Hi,

    The Driver of Intel Graphics 620 freezed Control Panel of my Windows 10 1809. It is impossible open Control Panel with Intel Graphics driver installed. But someone with same problem?

  8. Marco said on November 22, 2018 at 2:10 pm
    Reply

    my problem is that the video by the HDMI using the TV stopped working on my laptop after I did the windows update to 1809, at first I thought it was the drivers but even with the new and the old follow the same problem, I will have to make a backup of the information I have in the first partition and try an older version of windows that worked without problem

  9. DDR said on November 22, 2018 at 4:33 pm
    Reply

    Analyse der Telemetriekomponente in Windows 10 – Konfigurations- und Protokollierungsempfehlung

    https://www.bsi.bund.de/SharedDocs/Downloads/DE/BSI/Cyber-Sicherheit/SiSyPHus/Analyse_Telemetriekomponente.pdf

  10. Bobo said on November 22, 2018 at 4:49 pm
    Reply

    1809 MIGHT be ready for the bigtime in what, January-March 2019? And April 2019 Bomb Update is waiting for its turn to BEDAZZLE us all… Redmond, time for an emergency meeting and rethink the whole 2 feature updates per year strategy? No? The way things are going I would recommend a ONE feature update for Windows 10 per 15 years, and a bonus 20-year extended support for Windows 7, the only OS of yours that is any good. the linux and mac boys and gals are laughing their asses off by now. Google too.. HOW can you mess things up THIS HORRIBLY with your experience??????????????? AMATEURS.

  11. stefann said on November 22, 2018 at 5:40 pm
    Reply

    I’m quite happy with my operatingsystems; Windows 2000 Pro + Windows 2000 Advanced Server (both virtual), XP and XP x64 and 7 x64. None of them get any updates any more. All are stable, no surprises !

    Microsoft has become a damn joke to be honest.

  12. Richard Steven Hack said on November 22, 2018 at 6:39 pm
    Reply

    I like this line that Intel turned on “unsupported features” in Windows. Really? What kind of statement is that? Windows has “unsupported features”? Is that what they are calling “bugs” now? LOL

    If they mean Intel turned on features intended for a future version of Windows, then what are they doing in the current version? Why wasn’t this caught before Microsoft linked to the Intel drivers for download?

    This is nothing more than rank incompetence.

    It amazes me how world industry insists on spending scores of billions on a piece of software that further incurs expenditures for system failures, inefficiency, security breaches, and more. If they spent ten percent of that money on supporting Linux and UNIX, they would have an OS with a much better and more flexible architecture, much better security, and much more reliability. The net savings would be billions of dollars a year. Instead, they prefer to make Bill richer. It’s insane.

  13. AnorKnee Merce said on November 22, 2018 at 7:48 pm
    Reply

    Gotta blame M$ for this kind of bugs because there was no such scale of a problem with Win 3.1/95/98/XP/Vista/7/8.x.

    Those were the good old days of a stable Windows and less greedy M$.

    1. Lindsay said on November 25, 2018 at 11:59 am
      Reply

      “Win 3.1/95/98”
      “stable”
      Hah!

      1. AnorKnee Merce said on November 25, 2018 at 4:11 pm
        Reply

        @ Lindsay

        The topic is referring to buggy(= unstable) updates in Win 10, and not referring to Win 10 as a buggy or unstable OS.
        ……. Were there a lot of buggy/unstable updates in Win 3.1/95/98.? Even if there were, users could manually block them.

        Win 10 is a stable and OK OS, eg Win 10 Ent LTSB, but its forced auto-updates/upgrades are as buggy/unstable as an earthquake zone.
        .
        .
        P S – It is a well known fact that a newly released OS version is usually quite buggy. It takes about 6 months after first release for bugs to be fixed, for things to settle down and the OS to be stable.

  14. AnorKnee Merce said on November 22, 2018 at 8:03 pm
    Reply

    For trapped businesses/companies and home-users(eg gamers), come Jan 2020 – the EOL for Win 7, the only sane way to run Win 10 is to pay more ca$h to M$ for Win 10 Ent LTSB and Win 10 Pro.

    Win 10 Ent LTSB = can upgrade once-in-2-years or even once-in-10-years.
    Win 10 Pro = can defer forced auto-updates for 35 days and forced auto-upgrades for 1 year, even though still must upgrade at least once-a-year.

    Win 10 Ent = must upgrade at least once-a-year.
    Win 10 Home = forced auto-updates/upgrades(twice-per-year) as soon as they are released = beta-testers.

    So, the number of Win 10 Home beta-testers and Windows Insiders alpha-testers will likely dwindle considerably post-Jan 2020 = more buggy updates from M$.

    1. Cor said on November 23, 2018 at 12:06 pm
      Reply

      @AnorKnee Merce Windows 10 Pro’s group policy “Configure Automatic Updates” lets people manually check for main updates, and allows people to stay at a certain version.

      Thus far I haven’t seen any difference between standard and “N” edition regarding privacy, except for some missing bloatware and proprietary codecs. Which is a pain, since h264 (YouTube) appears to be one of these codecs (making me able to use Chromium instead of Chrome).

      Windows 1803 Media Feature Pack appears to be mostly broken. Especially when it comes to setting default programs. 1709 however still works.

      1. AnorKnee Merce said on November 23, 2018 at 3:22 pm
        Reply

        @ Cor

        AFAIK, Win 10 Pro allows the user to defer the forced auto-upgrade for 365 days, eg Win 10 Version 1809 was just released by M$ in Nov 2018 and Win 10 Pro users can defer the forced auto-upgrade to this new Version 1809 for 365 days = until Nov 2019. In Nov 2019, if the same Win 10 Pro user is still running an older Version than 1809, M$ will force auto-upgrade it to Version 1809. Most Win 10 Pro users would allow the forced auto-upgrade to Version 1809 before the deadline of Nov 2019 or they may jump ahead and do a manual upgrade to the newer Version 1909 via the Media Creation Tool from M$’s website.
        ……. IOW, Win 10 Pro users must upgrade at least once-per-year or 365 days, eg in Nov 2019, in Nov 2020, in Nov 2021 and so on.

        If Win 10 Pro users fiddle with Windows Update to block the forced auto-upgrades and stay on an older Version, eg Win 10 Pro Version 1511 or 1607, they are no longer supported = EOL’ed after 18 months.

        In comparison, Win 10 Home users/beta-testers cannot defer the forced auto-upgrades = are auto-upgraded by M$ twice-per-year, eg in May 2018, in Nov 2018 and so on.
        ……. Win 10 Pro users can also opt to not defer the forced auto-upgrades = auto-upgraded by M$ twice-per-year like Win 10 Home.

  15. Anonymous said on November 23, 2018 at 12:27 am
    Reply

    Class action suit.

    1. ilev said on November 23, 2018 at 8:21 am
      Reply

      +1

      Its about time some big enterprises take Microsoft to court for $1 Trillion for damages, and refuting Microsoft’s EULA.

  16. GAJa said on November 23, 2018 at 8:25 am
    Reply

    Hi Martin,

    thanks for testing the update process with the latest Intell driver in place.
    (“Update: I installed the latest driver and started the update to Windows 10 version 1809 using the
    Update Assistant. Upgrade to Windows 10 version 1809 went through without issues.”)

    Good to hear that the update process went well. But more importantly, did you test the audio issue mentioned (“After updating to Windows 10, version 1809, audio playback from a monitor or television connected to a PC via HDMI, USB-C, or a DisplayPort may not function correctly on devices with these drivers.”) on your system?

    1. Martin Brinkmann said on November 23, 2018 at 9:09 am
      Reply

      Yes I did, and audio worked fine (PC via HDMI). Just my experience, not enough data to conclude that the issue is resolved but in this particular instance, the issue did not occur.

  17. Anonymous9 said on November 23, 2018 at 11:24 pm
    Reply

    I have desktop with Intel driver ver. 24.20.100.6344 (September 14 2018) and it’s up to Version 1809 (OS Build 17763.134) with no problem.
    BUT I have 1709 on a Dell laptop and haven’t been able to update it since September. The Intel driver is 25.20.100.6373 dated 10/31/2018. It thinks it is updating — goes through all the motions and tells me it has updated — but the version number does not change. I have tried the Windows Update Assistant, the Windows Update Minitool, and even used a new install iso image file. Nothing worked. I’ve spent countless hours on this, and in a way I’m glad to hear this news about the Intel driver. There’s a reason! At least it’s not just me :-(

  18. pHROZEN gHOST said on November 23, 2018 at 11:42 pm
    Reply

    Try Windows S & M.

  19. Anonymous9 said on November 25, 2018 at 4:24 pm
    Reply

    S mode unfortunately not enabled on my device. Don’t know what M is.

    1. Anonymous10 said on November 25, 2018 at 9:01 pm
      Reply

      @ Anonymous9

      S & M = Sadism & Masochism = Win 10 .?

  20. Anonymous9 said on November 26, 2018 at 2:58 am
    Reply

    Yes – my first thought!

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