Scan your inbox for passwords with Dashlane's Inbox Scan

Martin Brinkmann
Apr 7, 2015
Updated • Nov 2, 2017

The company behind the password manager Dashlane introduced a new service earlier today that scans your email inbox for sensitive information to inform you about them

Sometimes, passwords or other sensitive information may be sent over email. This may be a regular occurrence at work for example depending on policies there but happens as well when you request a new password to be sent to an account's primary email address.

Regardless of why passwords and other sensitive data end up in emails, it is important to know about this as email is not secure unless you are using encryption.

From someone else spotting an account password by looking over your shoulder over snoopy system administrators or teachers to attackers who record network traffic; there are numerous scenarios where someone else might get their hands on passwords and other sensitive information in emails.

Dashlane's service scans the inbox if one of the supported email services for sensitive information. The service supports Google, Hotmail (Outlook), Yahoo and Aol currently.

The main issue that I have with services that request access to emails is that I dislike the idea of my emails being scanned by a third-party. The company who does that may be the most trustworthy company in the world but I still would have a bad feeling about this.

Good news is that you don't need Dashlane's Inbox Scan to check your email inbox for sensitive information. What you do need though is time and a good list of search words that you scan your inbox for.

If you take Gmail for example; all you have to do is enter the same search terms that Dashlane uses to find sensitive information.

Examples are "password", "credit card", "pin", "budget" or "confidential".

Once you have that list, all that is left to do is search on Gmail for these words. The service scans email subject lines, body and plain text attachments automatically.

The list that is returned may be large. The only option you have then is to go through all mails one by one to determine whether it contains important information or not.

sensitive email information

If the email service supports it, it is suggested to use the OR search parameter to search for multiple terms at the same time.

Instead of searching for password, pin, pass and login, you could run the search password OR pin OR pass OR login instead. The main advantage is that you eliminate duplicates that may be displayed to you when you search for the terms individually.

One additional benefit of searching for sensitive information manually is that you are not limited to the four services that Dashlane supports. Simply run the searches in desktop email clients like Thunderbird or other online mail services that Dashlane does not support at all.

Dashlane's solution has its advantages as well. It is semi-automated which means that you don't need to come up with a list of sensitive words you want to search your emails for.

One question remains unanswered: what do you do when you find sensitive information in emails? It is relatively easy when it comes to passwords. Just make sure that the password is no longer valid. If it is, change it immediately to avoid any future issues.

You may want to backup and remove other sensitive emails or attachments. That's however only the initial step as you may need to contact the sender to find a different medium for communication.

Scan your inbox for passwords without Dashlane Inbox Scan
Article Name
Scan your inbox for passwords without Dashlane Inbox Scan
How to scan your email inbox for sensitive information such as plain text passwords or financial documents.
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  1. JMGG said on January 19, 2012 at 8:25 am

    You said that Outlook isn’t your main email client, so which is your main one?

    1. BalaC said on January 19, 2012 at 9:42 am

      I think its thunderbird

    2. Martin Brinkmann said on January 19, 2012 at 10:15 am

      It is Mozilla Thunderbird.

  2. Salaam said on September 24, 2012 at 9:52 pm

    Awesome! This actually solved my problem… what a stupid bug.

  3. Claud said on December 19, 2012 at 2:08 am

    If this is the same bug that I’ve encountered, there may be another fix: (1) hover over open Outlook item in Taskbar, cursor up to hover over Outlook window item, and right-click; (2) this should give you Restore / Move / Size / Minimize / Maximize — choose Move or Size; (3) use your cursor keys, going arbitrarily N/S/E/W, to try to move or size the Outlook window back into view. Basically, the app behaves as though it were open in a 0x0 window, or at a location that’s offscreen, and this will frequently work to resize and/or move the window. Don’t forget to close while resized/moved, so that Outlook remembers the size/position for next time.

    1. Lynda said on February 12, 2013 at 3:37 pm

      THANK YOU Claude!!! I could get the main window to launch but could not get any other message window to show on the desktop. You are my hero!!!!

    2. Chad said on November 20, 2018 at 4:24 pm

      Solved my issue! 6 years later and this is still problem…

    3. Ivan X said on January 21, 2021 at 4:50 pm

      Fantastic. Thank you. Size did the trick.

  4. Andrew said on October 26, 2013 at 7:06 am

    This solved my Outlook problem, too. Thank you. :)

  5. Charles said on December 7, 2013 at 7:23 pm

    Thank you so much, this started happening to me today and was causing big problems. You are a life saver, I hope I can help you in some way some day.

  6. garth said on November 7, 2014 at 7:13 pm

    You are a god – thank you!

  7. Faisal said on February 9, 2015 at 10:09 am

    thanks a lot…. work like charm.. :-)

  8. Simon said on March 24, 2015 at 11:36 pm

    Yah…thanks Claude. I’ve been having the same problem and tried all the suggestions…your solution was the answer. It had resized itself to a 0/0 box. Cheers

  9. Olu said on April 14, 2015 at 1:35 pm

    Excellent post. This had me baffled even trying to accurately describe the problem. This fixed it for me.
    Thank you

  10. Coenig said on July 23, 2015 at 7:36 am

    Thanks a lot for the article. Don’t know why it happenend, don’t know how it got fixed, but it was really annoying and now it works :-)

  11. Fali said on January 20, 2016 at 4:19 pm

    Thanks a lot. I was facing this issue from past 3 week. I tried everything but no resolution. The issue was happening intermittently and mainly when I was changing the display of screen ( as i use 2 monitors). The only option i had was to do system restore. But thanks to you.

    1. MIki said on January 10, 2019 at 11:54 am

      I’ve been tried to sole this problem for 12hours. Your comment about changing the display of screen helped me a lot!! Thanks!!

  12. Christina said on January 20, 2016 at 6:14 pm

    Thank you…don’t know why this happened but your instructions helped me fix it. Running Windows 10 and office pro 2007

  13. Oz said on July 22, 2016 at 3:20 pm

    Great tip! Thanks!

  14. Tracy said on September 1, 2016 at 4:48 pm

    Worked for me, too – thank you!!!

  15. shawn said on September 9, 2016 at 10:25 am

    It’s Worked for me, too
    thank you very much!

  16. Jari said on October 31, 2016 at 11:53 am

    I had a similar issue with Outlook 2013 on Windows 10 and this helped me to fix it. Thank you very much!

  17. Michel H said on November 30, 2016 at 11:08 pm

    Thank you so much. Solved!
    Considering you published this in 2012, incredible not been debugged by Microsoft.
    Thank you again. M

  18. Ziad Bitar said on January 9, 2017 at 2:00 am

    This problem was faced by only one user logging to TS 2008 r2 using outlook 2010.The issue was resolved.


  19. Anonymous said on February 15, 2017 at 5:24 pm

    Great tip. Thank you!!!! If it helps, I had to use the Control Key and the arrow keys at the same time to bring my window back into view. Worked like a charm.

  20. Rochelle said on March 6, 2017 at 11:59 am

    Thank you, this worked !!!!

  21. anom1234 said on May 20, 2018 at 11:20 pm

    Man, you are a fucking god. Thanks a lot, what an annoying bug!!

  22. JC said on October 12, 2020 at 2:14 pm

    Awesome, this post solved the issue. Many thanks!

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