Fix Thunderbird Junk Filter Not Working Anymore - gHacks Tech News

Fix Thunderbird Junk Filter Not Working Anymore

Here is a fix for a problem that I encountered recently on a Windows XP test system running the latest version of the email client Mozilla Thunderbird.

The Junk Mail filter in Thunderbird stopped working suddenly. Mail was not marked as junk anymore and the manual Junk controls (mark mail as Junk or Run Junk Mail Controls On Folder) did not have any effect as well.

This was bad news as the system received hundreds of emails per day with a good percentage of it being spam. There had to be an explanation for this; And there was. Kaspersky Internet Security 2009 had been installed previously on the test system. The security program made use of an anti-spam module which checked all incoming emails for spam. It integrated itself nicely into Mozilla Thunderbird at that time.

After uninstalling Kaspersky Internet Security 2009 the junk mail controls stopped working in Thunderbird. It was an almost sure bet that this was related to Kaspersky being removed from the system.

To verify this assumption the software was installed again. It turned out that the mail filter in Thunderbird started working again after the installation completed (even before a restart) which confirmed that the problem was related to Kaspersky.

The next assumption was that the email client Thunderbird had to be closed before the uninstallation of the security software. It could have been a rights-problem that the uninstaller could not edit Thunderbird related files that were in use on the system.

After closing Mozilla Thunderbird the uninstallation of Kaspersky Internet Security 2009 went through without problems. The important part however was that the Junk Filter in Thunderbird was still working as intended.

To put this in a broader perspective: It does not necessarily have to be Kaspersy Internet Security 2009 that causes those problems after uninstallation. Basically any application that interferes with the junk mail filters can cause a similar problem. Good to know that it can be solved that easily.

Update:

There is another option if that is not working in first place. All you need to do is disable the anti-spam module in the Kaspersky software to disable it before uninstalling the software. This way the Thunderbird junk filter will keep on working after the uninstallation.





  • We need your help

    Advertising revenue is falling fast across the Internet, and independently-run sites like Ghacks are hit hardest by it. The advertising model in its current form is coming to an end, and we have to find other ways to continue operating this site.

    We are committed to keeping our content free and independent, which means no paywalls, no sponsored posts, no annoying ad formats (video ads) or subscription fees.

    If you like our content, and would like to help, please consider making a contribution:

    Comments

    1. Eduardo said on May 12, 2009 at 8:32 pm
      Reply

      Am I missing something? I don’t see what your “solution” is?

    2. David said on October 28, 2009 at 8:02 pm
      Reply

      I don’t have Kaspersky………….and my junk mail filter doesn’t work………….??

    3. james said on November 10, 2009 at 7:23 pm
      Reply

      Kaspersky was the problem for me I re-install it to desable Mail protection. Thanx !

    4. Joe Jeffrey said on June 11, 2013 at 1:45 pm
      Reply

      Some of my emails are not getting thru. I suspect the Junk Mail filters in Thunderbird. I am running version 17.0.6 of Thunderbird.

      Where can I find a listing of the email addresses that Thunderbird thinks is Junk. I believe that Thunderbird is ‘removing’ some of my mail without me knowing.

      1. Martin Brinkmann said on June 11, 2013 at 4:24 pm
        Reply

        You can reset the junk training data under Tools > Options > Security > Junk > Reset Training Data.

    Leave a Reply