I spotted a huge process in my task manager today called MediaAgent.exe which used roughly 30 Megabytes of RAM. A quick check revealed that the process belonged to a OpenCASE Media Agent which I was not aware to have installed after all. My first fear that it was some sort of trojan, virus or spyware that managed to sneak onto my system thankfully did not turn out to be true.
The only application that I did install the other day was NBC Direct. A quick check of the NBC Direct FAQ revealed that they were indeed using the OpenCASE Media Agent "that manages your video downloads and monitors for any updates and/or new content to be downloaded".
This means that this thirty Megabyte process MediaAgent.exe is wasting RAM and CPU cycles for doing nothing most of the time. I can understand that this process is started when starting NBC Direct but not if NBC Direct is not running at all.
The OpenCase Media Agent is a service that is installed with NBC Direct on Windows that is automatically started when Windows starts. The option would be to either disable the service which would surely make NBC Direct stop working or uninstall both NBC Direct and the OpenCase Media Agent to get rid of it. You can alternatively try and set the service to manual. To do so use the Windows-R key to bring up the run box of the system, enter services.msc and hit enter to start the Services Manager.
Locate the service in the list of services that is sorted alphabetically, right-click it and select properties from the context menu. This opens the configuration window for that services on the screen. Change the startup type from automatic to manual and change the setting afterwards.
This ensures that the service will only start up if the program that is making use of it is started on the system. Note that this should work fine in most situations.
If you do not want it on your system at all, uninstall it using the program removal feature of the Windows operating system.
Note that OpenCase has been acquired by Cisco recently, and that NBC does not appear to make use of the application anymore to power its video offerings.
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Ghacks is a technology news blog that was founded in 2005 by Martin Brinkmann. It has since then become one of the most popular tech news sites on the Internet with five authors and regular contributions from freelance writers.