Microsoft to patch Windows 10 photo importing

Martin Brinkmann
Apr 28, 2016
Updated • Jul 5, 2017
Windows, Windows 10

Microsoft will release an update for Windows 10 on the next Patch Tuesday (May 10th, 2016) that fixes a photo import issue in the system's official Photos application.

The bug prevents some memory card readers from working properly when the Photos application is being used (which it is by default).

Particularly, SATA-attached readers, which you find used by multi-slot readers and on many laptops, don't work from within the Photos application while USB connected readers, USB Card readers or direct USB connections, work fine.

Support threads on Microsoft's official Answers forum highlight the frustrating issue with users stating that they cannot import photos to their Windows 10 device from their camera or card readers.

The memory card readers are listed by the Windows 10 operating system and many users help themselves by importing photos using the operating system's File Explorer application instead.

While that gets the photos on the PC, the transfer rate when using File Explorer is a lot worse than the transfer rate that the Photos application gets. The reason for this is that the Photos application uses a new API which improves transfer speed during imports significantly.

A transfer test of 1700 photo and video clips using an iPhone 6s connected to devices running Windows 10 using File Explorer and the Photos app, and the import tool on Windows 7 highlights the issue:

  • Explorer copy/paste took 15 minutes 4s
  • The old Vista/Win7 import took 4 minutes 17s
  • The Windows 10 Photos app took 1 minute 35s

It shows that the new Windows 10 Photos api improves the import transfer speed significantly, and that Explorer transfers are roughly 10 times slower on Windows 10 when compared to the Photos application import, and four times slower when the import tool on Windows 7 is being used.

The patch corrects the SATA card reader bug that Windows 10 users experience when they connect certain memory cards readers to PCs running the operating system.

The patch is already live on Insider Builds of Windows 10.

Photo importing on Windows 10 had quite a few problems associated with it (all listed fixed by now, on May 10th, or with the Anniversary Update this Summer):

  • A firmware bug in Nikon and Fuji cameras that prevented them from working properly when connected to Windows 10. The issue has been resolved by now.
  • An upgrade bug that removed access rights to the Documents folder which affected the Pictures folder thus preventing photo imports.
  • Early device compatibility issues prevented the Photo app to work with some devices.
  • SATA card readers don't work with the Photos app (will be fixed this Patch Day).
  • There is still an issue where the Photos app displays all card reader slots, even those without a media inserted, which might confuse users as they will see G:\, H:\, I:\, J:\ etc on multi-slot readers.
  • Last, the new Apple “Live Images” – which really are a JPEG + a short .MOV, are identified as videos in the Photos app thumbnails where you can select/deselect pictures to import.

The last two issues are corrected in the API and will be available with this Summer's Anniversary Update (already available on recent Insider Builds).

Takeaway: If you want to import photos on a device running Windows 10, use the official application as it is a lot faster this way.

Microsoft to patch Windows 10 photo importing
Article Name
Microsoft to patch Windows 10 photo importing
Microsoft will publish a Patch on the next Patch Day that resolves an import issue affecting Windows 10's photo importing functionality.
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  1. Dan Donx said on January 15, 2023 at 10:29 am

    What mental age of reader are you targeting with the first sentence? 10?

    Why not write an article on how to *avoid* upgrading from W10 to W11. Analogous to those like me who avoided upgrading from 7 to 10 for as long as possible.

    If your paymaster Microsoft permits it, of course.

  2. Dexter said on January 15, 2023 at 11:14 am

    5. Rufus
    6. Ventoy

    PS. I hate reading these “SEO optimized” articles.

    1. cdr said on January 15, 2023 at 3:32 pm

      I used Rufus to create an installer for a 6th gen intel i5 that had MBR. It upgraded using Setup. No issues except for Win 11 always prompting me to replace my local account. Still using Win 10 Pro on all my other PCs to avoid the bullying.

  3. sv said on January 15, 2023 at 6:40 pm

    bit pointless to upgrade for the sake of upgrading as you never know when you’ll get locked out because ms might suddenly not provide updates to unsupported systems.

    ps…. time travelling?
    written. Jan 15, 2023
    Updated • Jan 13, 2023

    1. Martin Brinkmann said on January 16, 2023 at 5:49 am

      This happens when you schedule a post in WordPress and update it before setting the publication date.

  4. Anonymous said on January 16, 2023 at 8:24 am

    Anyone willing to downgrade to this awful OS must like inflicting themselves with harm.

  5. basingstoke said on January 16, 2023 at 11:18 am

    I have become convinced now that anybody who has no qualms with using Windows 11/10 must fit into one of the following brackets:

    1) Too young to remember a time before W10 and W11 (doesn’t know better)

    2) Wants to play the latest games on their PC above anything else (or deeply needs some software which already dropped W7 support)

    3) Doesn’t know too much about how computers work, worried that they’d be absolutely lost and in trouble without the “”latest security””

    4) Microsoft apologist that tries to justify that the latest “features” and “changes” are actually a good thing, that improve Windows

    5) Uses their computer to do a bare minimum of like 3 different things, browse web, check emails, etc, so really doesn’t fuss

    Obviously that doesn’t cover everyone, there’s also the category that:

    6) Actually liked W7 more than 10, and held out as long as possible before switching, begrudgingly uses 10 now

    Have I missed any group off this list?

    1. Heinz Strunk said on September 19, 2023 at 3:57 pm

      You have missed in this group just about any professional user that uses business software like CAD programs or ERP Programs which are 99% of all professional users from this list.

      Linux doesn’t help anyone who is not a linux kid and apple is just a fancy facebook machine.

  6. ilev said on August 24, 2023 at 7:34 pm

    Microsoft has removed KB5029351 update

    1. EP said on August 24, 2023 at 9:21 pm

      only from windows update though
      KB5029351 is still available from the ms update catalog site

  7. Anonymous said on August 24, 2023 at 11:05 pm

    1. This update is labaled as PREVIEW if it causes issues to unintelligent people, then they shouldn’t have allowed Preview updates ot install.

    2. I have installed it in a 11 years old computer, and no problems at all.

    3. Making a big drama over a bluescreen for an updated labeled as preview is ridiculous.

    This is probably another BS internet drama where people ran programs and scripts that modified the registry until they broke Windows, just for removing stuff that they weren’t even using just for the sake of it.
    Maybe people should stop playing geeks and actually either use Windows 10 or Windows 11, but don’t try to modify things just for the sake of it.

    Sometimes removing or stopping things (like defender is a perfect example) only need intelligence, not scripts or 3rd party programs that might mess with windows.

  8. john said on August 24, 2023 at 11:17 pm

    Windows 11 was a pointless release, it was just created because some of the Windows team wanted to boost sales with some sort of new and improved Windows 10. Instead, Microsoft cannot support one version well let alone two.

    1. John G. said on August 25, 2023 at 12:08 pm

      Windows 11 is the worst ugly shame by Microsoft ever. They should release with every new W11 version a complete free version of Starallback inside just to make this sh** OS functionally again.

  9. EP said on August 25, 2023 at 3:10 pm

    motherboard maker MSI has recently released a statement regarding the “unsupported processor” blue screen error for their boards using Intel 600/700 series chipsets & to avoid the KB5029351 Win11 update:–UNSUPPORTED-PROCESSOR–Error-Message-of-Windows-11-Update-KB5029351-Preview-142215

  10. EP said on August 29, 2023 at 7:32 pm

    check out the following recent articles:

    Neowin – Microsoft puts little blame on its Windows update after UNSUPPORTED PROCESSOR BSOD bug:

    BleepingComputer – Microsoft blames ‘unsupported processor’ blue screens on OEM vendors:

  11. Leonard Britvolli said on August 30, 2023 at 10:33 pm

    While there may be changes or updates to the Windows 10 Store for Business and Education in the future, it is premature to conclude that it will be discontinued based solely on rumors.

  12. sembrador said on September 5, 2023 at 9:32 pm

    My advice, I left win 15 years ago. Now I’m a happy linux user (linuxmint) but there is Centos, Fedora, Ubuntu depending on your needs.

  13. EP said on September 6, 2023 at 11:55 am

    motherboard maker MSI has recently released new BIOS/firmware updates for their Intel 600 & 700 series motherboards to fix the “UNSUPPORTED_PROCESSOR” problem (Sept. 6):–UNSUPPORTED-PROCESSOR–caused-BSOD-on-MSI-s-Intel-700-and-600-Series-Motherboards-142277

  14. Raphael Benzo said on September 24, 2023 at 9:52 pm

    I try to disable the Diagnostics Tracking Service (Connected Devices Platform User Services) but it wont let me disable it, any help will be greatly appreciated.
    Tank you for your help

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