Track Microsoft Support Requests With Fix It Center Pro

Martin Brinkmann
May 6, 2012
Updated • Dec 2, 2012

Microsoft Fix It Center Pro is a web application for Windows Live users that is aiding users in the identification and troubleshooting of PC issues. Windows users should not confuse the service with Fix It Center Online, which is in fact a desktop application for Windows that can analyze and repair computer issues.

Fix It Center Pro has several features that can be used to diagnose certain PC issues.  Users who log in to the service with their Windows Live ID for the first time see a short introduction on the page, before they can start using it.

fix-it center pro

  • Scan your system to identify and resolve specific problem areas by using targeted Analysis
  • Find the most suitable content, tools, forums, and help to address the symptom that you see, or the task you are performing, using Guides Search
  • Track research that you are doing on technical issues as Work Items. If you cannot solve a technical issue on your own, click the Escalate button to turn your work into a Support Request
  • Track your existing Microsoft online Support Requests, or create new ones in Support Requests.

The ability to submit support requests, and to track requests linked to the Windows Live ID are noteworthy here. All you need to do to submit a new support request is to click on Support Requests, and then on the new button to start the process.

Here you select a Microsoft product and support category, which sometimes may result in solutions displayed directly on the screen. When you select to go forward, for instance if the suggestions were not related to the issue, you are asked to pick a support options. If you have a professional support license, or software assurance license, you can make use of those. If you do not, you select that you do not want to use a professional support license or contract.

microsoft fix-it center pro

If that is the case you can select to a paid callback option, or the free post to forum option. If you select free and forum, you are automatically redirected to the related support forum where you can ask your question.

You find all of your support requests listed in the Fix It Center Pro, which can be quite useful to keep an overview of all of them from one interface.

Next to support requests, you can make use of the guided search feature which basically asks you to pick a specific product, for instance Windows 7 Professional, to pick a topic. Topics may then link to a support forum, or a download on Microsoft Download.

Analysis is another feature the site provides to its users. It basically links to programs that you can run locally to analyze the PC, a feature or program.

Work Items finally allow you to document your efforts or attempts to troubleshoot a specific issue. You can escalate the issue at any time from here as well, which is identical to filing a support request.


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