Track Microsoft Support Requests With Fix It Center Pro

Martin Brinkmann
May 6, 2012
Updated • Dec 2, 2012

Microsoft Fix It Center Pro is a web application for Windows Live users that is aiding users in the identification and troubleshooting of PC issues. Windows users should not confuse the service with Fix It Center Online, which is in fact a desktop application for Windows that can analyze and repair computer issues.

Fix It Center Pro has several features that can be used to diagnose certain PC issues.  Users who log in to the service with their Windows Live ID for the first time see a short introduction on the page, before they can start using it.

fix-it center pro

  • Scan your system to identify and resolve specific problem areas by using targeted Analysis
  • Find the most suitable content, tools, forums, and help to address the symptom that you see, or the task you are performing, using Guides Search
  • Track research that you are doing on technical issues as Work Items. If you cannot solve a technical issue on your own, click the Escalate button to turn your work into a Support Request
  • Track your existing Microsoft online Support Requests, or create new ones in Support Requests.

The ability to submit support requests, and to track requests linked to the Windows Live ID are noteworthy here. All you need to do to submit a new support request is to click on Support Requests, and then on the new button to start the process.

Here you select a Microsoft product and support category, which sometimes may result in solutions displayed directly on the screen. When you select to go forward, for instance if the suggestions were not related to the issue, you are asked to pick a support options. If you have a professional support license, or software assurance license, you can make use of those. If you do not, you select that you do not want to use a professional support license or contract.

microsoft fix-it center pro

If that is the case you can select to a paid callback option, or the free post to forum option. If you select free and forum, you are automatically redirected to the related support forum where you can ask your question.

You find all of your support requests listed in the Fix It Center Pro, which can be quite useful to keep an overview of all of them from one interface.

Next to support requests, you can make use of the guided search feature which basically asks you to pick a specific product, for instance Windows 7 Professional, to pick a topic. Topics may then link to a support forum, or a download on Microsoft Download.

Analysis is another feature the site provides to its users. It basically links to programs that you can run locally to analyze the PC, a feature or program.

Work Items finally allow you to document your efforts or attempts to troubleshoot a specific issue. You can escalate the issue at any time from here as well, which is identical to filing a support request.


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  1. Some Dude said on March 19, 2023 at 11:42 am

    Are these articles AI generated?

    Now the duplicates are more obvious.

    1. boris said on March 19, 2023 at 11:48 pm

      This is below AI generated crap. It is copy of Microsoft Help website article without any relevant supporting text. Anyway you can find this information on many pages.

  2. Paul(us) said on March 20, 2023 at 1:32 am

    Yes, but why post the exact same article under a different title twice on the same day (19 march 2023), by two different writers?
    1.) Excel Keyboard Shortcuts by Trevor Monteiro.
    2.) 70+ Excel Keyboard Shortcuts for Windows by Priyanka Monteiro

    Why oh why?

    1. Clairvaux said on September 6, 2023 at 11:30 am

      Yeah. Tell me more about “Priyanka Monteiro”. I’m dying to know. Indian-Portuguese bot ?

  3. John G. said on August 18, 2023 at 4:36 pm

    Probably they will announce that the taskbar will be placed at top, right or left, at your will.

    Special event by they is a special crap for us.

  4. yanta said on August 18, 2023 at 11:59 pm

    If it’s Microsoft, don’t buy it.
    Better brands at better prices elsewhere.

  5. John G. said on August 20, 2023 at 4:22 am

    All new articles have zero count comments. :S

  6. Anonymous said on September 5, 2023 at 7:48 am

    WTF? So, If I add one photo to 5 albums, will it count 5x on my storage?
    It does not make any sense… on google photos, we can add photo to multiple albums, and it does not generate any additional space usage

    I have O365 until end of this year, mostly for onedrive and probably will jump into google one

  7. St Albans Digital Printing Inc said on September 5, 2023 at 11:53 am

    Photo storage must be kept free because customers chose gadgets just for photos and photos only.

  8. Anonymous said on September 5, 2023 at 12:47 pm

    What a nonsense. Does it mean that albums are de facto folders with copies of our pictures?

    1. GG said on September 6, 2023 at 8:24 am

      Sounds exactly like the poor coding Microsoft is known for in non-critical areas i.e. non Windows Core/Office Core.

      I imagine a manager gave an employee the task to create the album feature with hardly any time so they just copied the folder feature with some cosmetic changes.

      And now that they discovered what poor management results in do they go back and do the album feature properly?

      Nope, just charge the customer twice.

      Sounds like a go-getter that needs to be promoted for increasing sales and managing underlings “efficiently”, said the next layer of middle management.

  9. d3x said on September 5, 2023 at 7:33 pm

    When will those comments get fixed? Was every editor here replaced by AI and no one even works on this site?

  10. Scroogled said on September 5, 2023 at 10:47 pm

    Instead of a software company, Microsoft is now a fraud company.

  11. ard said on September 7, 2023 at 4:59 pm

    For me this is proof that Microsoft has a back-door option into all accounts in their cloud.
    quote “…… as the MSA key allowed the hacker group access to virtually any cloud account at Microsoft…..”

    so this MSA key which is available to MS officers can give access to all accounts in MS cloud.This is the backdoor that MS has into the cloud accounts. Lucky I never got any relevant files of mine in their (MS) cloud.

  12. Andy Prough said on September 7, 2023 at 6:52 pm

    >”Now You: what is your theory?”

    That someone handed an employee a briefcase full of cash and the employee allowed them access to all their accounts and systems.

    Anything that requires 5-10 different coincidences to happen is highly unlikely. Occam’s razor.

  13. TelV said on September 8, 2023 at 12:04 pm

    Good reason to never login to your precious machine with a Microsoft a/c a.k.a. as the cloud.

  14. Anonymous said on September 18, 2023 at 1:23 pm

    The GAFAM are always very careless about our software automatically sending to them telemetry and crash dumps in our backs. It’s a reminder not to send them anything when it’s possible to opt out, and not to opt in, considering what they may contain. And there is irony in this carelessness biting them back, even if in that case they show that they are much more cautious when it’s their own data that is at stake.

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