Where's My Phone Update?

Mike Halsey MVP
Mar 28, 2011

If you, like me, have a Windows Phone and are wondering just when you'll get a message telling you that an update is available, fear not. Already we have two updates for Microsoft's new mobile OS. The first was released back in February and simply contained an update to the phone update process itself. Ther second update contains the much requested cut and paste and some bug fixes and general OS improvements.

Many people have yet to receive any notification that even the first of these two updates is available to them.

Now Microsoft have published details of when mobile carriers worldwide will be issuing the updates to consumers. The website which you can find here categorises each update as being in Testing, Scheduling or Delivery.

The testing phase doesn't carry a time-limit though it's widely agreed that this should be one month maximum. The website defines the scheduling phase as typically lasting 10 days or less, though personal experience has taught me that this phase can go on for much longer depending on which carrier you are with.

The website covers carriers worldwide, though has a seperate page of information for users in the US where the updates are listed by handset rather than carrier.

The website isn't a difinitive guide as even when an update is in the delivery phase it could still take several weeks for carriers to deliver the update with Microsoft. The problems users of Samsung handsets received with the first update roll-out, where to up 10% of updated handsets had to be returned to the carrier to be reset, will have slowed matters considerably as this is a very time-consuming and costly process, and there would be some debate about where the blame and, therefore the final bill, would end. Whether this be with the carrier, handset manufacturer (in this case Samsung) or with Microsoft for their coding.


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  1. Brynjolfur said on April 5, 2011 at 12:45 pm

    I have an open market phone HTC 7 Trohpy and live in Iceland.
    It really bothers me to know that updates are beeing delivered and have been doing so since march and I still have to wait for some reason I dont know. It was much better when one could just wisit the site where the update was and download it from there (older windows mobile versions) . It is frustrating to know that I might even have to wait for several weeks before getting the update that already is out.

  2. Ben said on March 29, 2011 at 1:07 am

    @martin … I love my #wp7 but I have tried to update my phone on multiple occasions and they have all failed… I still don’t have the Feb update let alone the cut&paste

  3. ilev said on March 28, 2011 at 5:52 pm

    Microsoft should bypass OEMs and Carriers and upload the update to the marketplace for all to download. Microsoft should support and fix any problems arise from tth eupdate, just like it does with Windows.

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