AT&T ships some iPhone 4's but cancels others

Mike Halsey MVP
Jun 20, 2010
Updated • Jan 4, 2018
Apple, Companies

US phone network AT&T was massively over-subscribed for orders for the new iPhone 4, with many people who tried pre-ordering a device on the launch day being greeted by a series or errors.  The good news though is that the company has begun shipping some of the handsets to customers but mysteriously cancelling other orders.

As reported by Neowin some customers have begun to receive email notifications that their handsets have shipped, with the first 600,000 supposed to be in customers hands by June 23rd.

Other customers though haven't been so lucky and have received an email that says...

"Dear Customer,

We were unable to complete the authorization process for your iPhone order. As a result, we had to cancel your iPhone order. To complete the purchase of your iPhone, please visit an Apple Retail Store or an AT&T company-owned retail store.
We apologize for this inconvenience.

Apple Online Store Team"

And, over on the AT&T side of things, it doesn't get much rosier with some customers getting this email:

"Your iPhone order has been cancelled.

Your credit card has not been charged.
If you believe you have received this email in error, please return to the AT&T store where you placed your order.


This doesn't appear just to be a problem with people's credit ratings either as some customers who have called AT&T are reporting being told that they are "not eligible" for a handset.

This has upset quite a few people who all went through the pre-order process properly and received email notification that their order(s) had been received and that all was well.

Whether the problem with this lies with AT&T or the customers has yet to be made clear but it would seem to be yet another problem that the iPhone has brought to the AT&T network.


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