Microsoft Addresses Windows Restart Issues - gHacks Tech News

Microsoft Addresses Windows Restart Issues

Reports by Windows users suggest that at least one of the installed security updates of this month's Patch Day have caused restart issues on systems running the Windows operating system.

A recent blog post over at the Microsoft Security Response Center suggests that the problems occurred for the users after installing the patch MS10-015.

The update fixes vulnerabilities in Windows Kernel that may be used by attackers for an elevation of privileges attack.

Jerry Bryant, the Senior Security Communications Manager, states that Microsoft has not yet " confirmed that the issue is specific to MS10-015" as it could also be an "interoperability problem with another component or third-party software".

Microsoft has pulled the security update from Windows Update after being notified about the restart issue. The company has created a workaround fix in form of a Fix It solution that should be applied by users who do have not yet installed the update

Users are encouraged to install the Fix It solution to protect their operating system from the security vulnerability.

As you may recall from previous blog posts, MS10-015 is an Elevation of Privilege that would require the attacker to have valid credentials in order to be able to leverage the vulnerability in an attack. Several other updates in this release were identified as having a high priority for deployment and we continue to encourage customers to thoroughly test the updates and deploy them immediately. At this time, we are not aware of any issues with the other updates that were released this month and we continue to encourage customers to install them as soon as possible in order to help ensure that they protected from the vulnerabilities they address.

It is a small portable tool that users can run to fix the issue with just a couple of clicks regardless of their technical experience.

Users who are experiencing the restart issue are asked to contact Microsoft support either by web or by phone. The contact information are provided on the blog post at the MSRC blog.

Update: The issue has been fixed in the meantime and the update is available again via Windows Update.

Article Name
Microsoft Addresses Windows Restart Issues
Reports by Windows users suggest that at least one of the installed security updates of this month's Patch Day have caused restart issues on systems running the Windows operating system.

We need your help

Advertising revenue is falling fast across the Internet, and independently-run sites like Ghacks are hit hardest by it. The advertising model in its current form is coming to an end, and we have to find other ways to continue operating this site.

We are committed to keeping our content free and independent, which means no paywalls, no sponsored posts, no annoying ad formats or subscription fees.

If you like our content, and would like to help, please consider making a contribution:

Previous Post: «
Next Post: »


  1. kalmly said on February 12, 2010 at 5:31 pm

    More like a dead computer issue than a restart issue – for XP users. In fact, I didn’t know it had affected the other Oses as well. Oh, I see, MS is calling it a restart issue because nothing happens until you try to reboot your computer. Of course, nothing happens then either, except blue screen. Once again I am glad for my decision to turn off automatic updates and install manually only after waiting several days to see what happens to folks more trusting than I.

    Thanks for the information in your blog.

  2. Bruno ReX said on February 16, 2010 at 7:23 pm

    I got a blue screen (and couldn’t boot in any way) in XP after updating and restarting my computer about a month ago. It was good in a way, I finally installed Windows 7.

Leave a Reply

Check the box to consent to your data being stored in line with the guidelines set out in our privacy policy

Please note that your comment may not appear immediately after you post it.

Be polite: we do not allow comments that threaten or harass, or are personal attacks. Please leave politics and religion out of discussions!