Fix Oops! Google Chrome Could Not Connect To Errors

Martin Brinkmann
Jun 26, 2010
Updated • Dec 6, 2013
Google Chrome

Google Chrome can be configured to save the browsing session on close so that the user can continue the session on the next startup. All websites and services that had been open in tabs are reopened on the next browser start. It sometimes happens that Google Chrome cannot open a website, displaying a dreaded "Oops! Google Chrome could not connect to" error instead.

Strange if the site was working fine some time ago. Users who check the website in another browser installed on the system may find out that the page loads and displays fine in that browser which leads to the only possible conclusion that it is a Google Chrome problem.

The majority of page loading problems are a result of the DNS Fetching in Google Chrome. DNS Pre-fetching stores information in the browser to speed up the loading of websites in Chrome. It can, under certain circumstances, result in connection problems. This can happen if a wrong or outdated DNS is stored in the browser for the website in question.

DNS Fetching speeds up page loading by about 250ms. Chrome users who experience connection difficulties regularly might want to try turning the feature off to see if it resolves the issues.

oops google chrome could not connect to
oops google chrome could not connect to

This is done in the Chrome options. A click on the Wrench icon in the upper right corner and the selection of Options opens the settings window of the web browser.

dns pre fetching
dns pre fetching

Load the Under the Bonnet tab and locate the entry Use DNS pre-feching to improve page load performance. Remove the checkmark from that setting to disable DNS fetching in the browser. The websites with connection issues should load fine immediately.

Update: Google has changed the name of the feature slightly. You need to perform the following actions in Chrome to resolve the issue. Click on the wrench icon in the Chrome status bar and select Settings from the context menu.

Click on Under the hood in the left sidebar menu, and locate Predict network actions to improve page load performance on the right side.

predict network actions to improve page load performance

If that setting is enabled, disable it with a click in its box. the settings are automatically saved afterwards.

Update 2: Google has once again changed the menu structure of the browser. You now need to click on the settings icon (the three horizontal bars on the top right) and select settings from the context menu that opens. Here you then need to scroll down to show advanced settings.

chrome error

Uncheck "Predict network actions to improve page load performance" here.

Update 2: Google has redesigned the Chrome browser. Here are the updated instructions to turn off the feature:

  1. Click on the three bar icon in the top right corner and select settings from the context menu.
  2. Locate show advanced settings at the bottom and click on it.
  3. Locate "Predict actions to improve page load performance" and uncheck the option.
  4. Restart Google Chrome afterwards.

google chrome


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  1. evnprasad said on March 4, 2014 at 4:01 am

    i am not able to open crome continly apprng aw snap

  2. Mohammad Raihan Mazumder said on February 8, 2014 at 7:30 am

    You may solve this problem “Use the following DNS server addresses:

    Preferred DNS server:
    Alternate DNS server:

  3. Qaisar said on December 30, 2013 at 11:36 am

    Thank you Bro!!!! :)

  4. Katherine said on December 6, 2013 at 11:07 pm

    Thatsvwhat in bought but there is no options button in there.

  5. Katherine said on December 6, 2013 at 8:47 pm

    I don’t have a wrench button or an update and restart option. I’ve tried search the computer for DNS and Internet options and nothing. Windows 8 laptop and I’m completely confused. I don’t have a traditional start button with access to all progams so haven’t got a clue how to fix this oops Google chrome can’t connect issue. Please help!!!

    1. Martin Brinkmann said on December 6, 2013 at 9:56 pm

      The wrench icon has been replaced by the three bar icon in Google Chrome in the upper right corner of the window.

  6. Katherine said on December 6, 2013 at 8:29 pm

    OK I have a windows 8 laptop and I am struggling with the oops Google chrome can not connect to issue but am unable to follow the advise above as I don’t have a wrench in my top right corner. Myself and my partner have gone into every help option but cannot find the options needed. Please help!!!!!

  7. Kenny said on December 1, 2013 at 6:38 am

    My son just run into this issue on his new Windows 8 laptop. We followed above suggestions but nothing worked. We even turned off power save feature in Device Manager for network controller and adapters. Finally, we run Windows 8 “Update and Restart” during shutdown, that fixed all of our issues. How dumb of MicroSoft programmers who stopped IE8 and Chrone to access the most web sites. I hate Microsoft.

  8. Renee said on September 23, 2013 at 2:48 am

    This webpage is not available

    Reload Less
    Google Chrome could not load the webpage because took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection.
    Check your Internet connection.
    Check any cables and reboot any routers, modems, or other network devices you may be using.
    Allow Chrome to access the network in your firewall or antivirus settings.
    If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
    If you use a proxy server…
    Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don’t believe you should be using a proxy server: Go to the Chrome menu > Settings > Show advanced settings… > Change proxy settings… > LAN Settings and deselect “Use a proxy server for your LAN”.

  9. Renee said on September 23, 2013 at 2:42 am

    It is also saying now “the operation has timed out” and DNS is only an issue with this website. Is it possible that the actual website blocked me, because I am not having trouble anywhere else on the web?

    1. Martin Brinkmann said on September 23, 2013 at 7:50 am

      Yes that is possible. Or, that the web page has issues of its own, like too many user connections at the same time.

  10. Renee said on September 23, 2013 at 2:40 am

    I have tried other browsers, nothing works. It just seems to be this website all others are working fine. Actually i believe it is the connection, because i can access the page on m iPhone but not when i use the same WiFi as the computer I am speaking of. Any suggestions. Please help me! Thanks!

  11. Renee said on September 13, 2013 at 2:47 pm

    All suggestion above not helping… Any Suggestions???

    PrintWindows Network Diagnostics Publisher details

    Issues found
    website ( is online but isn’t responding to connection ( is online but isn’t responding to connection attempts.
    The remote computer isn’t responding to connections on port 80, possibly due to firewall or security policy settings, or because it might be temporarily unavailable. Windows couldn’t find any problems with the firewall on your computer. Detected Detected
    Contact the service provider or owner of the remote system for further assistance, or try again later Completed

    Issues found Detection details

    6 website ( is online but isn’t responding to connection attempts. Detected Detected

    The remote computer isn’t responding to connections on port 80, possibly due to firewall or security policy settings, or because it might be temporarily unavailable. Windows couldn’t find any problems with the firewall on your computer.

    1. Martin Brinkmann said on September 18, 2013 at 9:02 pm

      My suggestion would be to try it in a different web browser to see if it resolves the issue.

  12. Jonathan said on August 16, 2013 at 2:33 pm

    it doesnt work i have Error code: ERR_NETWORK_ACCESS_DENIED please help me fix it

  13. XTD said on March 17, 2013 at 3:27 am

    I have the exact problem and it is solved by:

    reset TCP/IP stack and flush your DNS entries by following these steps:
    · Click Start
    · Click All Programs
    · Click Accessories
    · Click Command Prompt
    · Click Run as Administrator
    · Enter these commands individually:
    o NBTSTAT –R

  14. hank said on October 11, 2012 at 9:27 am

    hey ,thanks man ,it really works.

  15. Bill said on September 8, 2012 at 8:39 pm

    there is no under the bonnet or hood tab when I click the wrench and options what is going on? Nothing to resemble the drop box you showed

    1. Martin Brinkmann said on September 8, 2012 at 8:51 pm

      Sorry for that. Google has changed the settings again, I have updated the article now.

  16. Salman said on August 25, 2012 at 12:55 am

    Hye Plz help me my facebook is not opening

    Oops! Google Chrome could not connect to
    Try reloading: http://www.­facebook.­com
    Additional suggestions:
    Access a cached copy of http://www.­facebook.­com
    Go to http://www.­facebook.­co
    Search on Google:
    this problam to with me

  17. Sunheart said on July 15, 2012 at 8:21 pm

    It is sitll not working I am deeply confused!

  18. help me said on May 6, 2012 at 6:05 pm

    This is Google’s cache of It is a snapshot of the page as it appeared on 6 May 2012 12:09:35 GMT. The current page could have changed in the meantime.

  19. Daniel said on April 22, 2012 at 11:09 am

    Hey this website i have random issues with wont load correctly and keep getting the Oops have to re load i have dun what this message board says and its still doing it, i have run through scenarios with the owner of the site and its still no better, nobody else having the issue… any idea’s??

  20. Siobhan said on April 17, 2012 at 5:55 pm

    Thanks so much for this article – this was really annoying and nearly made me go back to Firefox it happened so frequently.

    1. Martin Brinkmann said on April 17, 2012 at 6:06 pm

      I’m happy that it resolved your issues.

  21. Anonymous said on April 3, 2012 at 3:53 pm

    Just wanted to inform the people that can’t find the option in the image, google changed it to “Predict network actions to improve page load performance”.
    Thank you Martin, I honestly didn’t know this was something that could be fixed and assumed it was the infrastructure in the area until i accidentally searched the error and came upon here.

    1. Martin Brinkmann said on April 3, 2012 at 4:39 pm

      Thanks for letting me know about the change, I have updated the guide with the new information.

  22. Nics said on March 16, 2012 at 11:31 am

    Mine isn’t called ‘DNS Fetching’ but I have an equivalent which I un-ticked and it’s working now. Thank you.

  23. Anonymous said on September 21, 2011 at 9:01 pm

    Thanks a lot :). This fixed my problem.

  24. zzz said on September 10, 2011 at 5:48 pm

    it is did no work for me
    anyone got any solution??
    help me

    1. john o rourke said on February 25, 2014 at 9:49 am

      yes and the only way to solve this problem is to switch to google dns. solved.

  25. SHAZ said on September 1, 2011 at 4:21 pm


  26. Harvey said on August 12, 2011 at 5:07 pm

    There is no option for the DNS pre-fetching!? D:

  27. Black said on June 20, 2011 at 3:03 pm

    Instead of unchecking the DNS option, i unchecked the first two options, about “navigations errors” and “suggestions for URLs”… AND IT WORKED!
    Im not an expert but… you just give it a try and see if it works for you guys.

    PS: Im with the DNS option CHECKED! LOL! this tip about the DNS really don’t works!

  28. Chad Wichterman said on April 29, 2011 at 4:20 am

    I tried this what you said and it DID NOT WORK FOR ME! SICK OF THIS!

  29. lukasfan said on March 16, 2011 at 10:53 am

    I still can’t go on to the YouTube, Facebook after i turn off the dns prefetching.

  30. 12334564546ghh said on March 11, 2011 at 2:15 am

    yeah mine was already checked but the site did work a while ago
    the site is
    plz notify me if the site works or if u have a solution.

  31. Jeroen said on March 6, 2011 at 12:26 pm

    Dear People,

    I had the program “Block Websites Buddy”.
    And I removed this program but I still can’t load the sites that were in the list of this program…

    Somebody has a solution?


    1. Martin said on March 6, 2011 at 12:43 pm

      Jeroen, it probably has blocked the sites in the Windows Hosts file. Microsoft has a page on how to reset it:

      1. Itzik said on August 10, 2011 at 6:55 pm

        U’r the man man :)
        It fixed it!!!!
        I’v been trying to fix it for days and went inside many forums…
        U’r my hero too


      2. Jeroen said on March 6, 2011 at 1:02 pm

        Dear Martin,

        You are my hero of the day ;-)
        Your solution worked!!

        Thanks again and have a nice weekend!


  32. jan said on March 6, 2011 at 7:25 am

    still not working!!

  33. shotter said on January 29, 2011 at 2:16 am

    this not working!!!!!!!!

  34. Katie said on October 11, 2010 at 6:21 pm

    Thanks so much!!
    I had this problem so much and I was ready to uninstall chrome because of it! It was very annoying when every other site I went to would not connect!
    Thanks :)

  35. Morteza said on August 6, 2010 at 9:49 pm

    Thank you so much
    I had this problem and you saved me :)

    1. Siti nurani said on May 2, 2021 at 4:45 pm


  36. Bob Smith said on June 27, 2010 at 1:00 am

    Just reload the da r n page

  37. Joshua Shear said on June 27, 2010 at 12:44 am

    You mean “Under the Hood.”

    1. Nics said on March 16, 2012 at 11:30 am

      Perhaps this is an English article – we say ‘bonnet’ and that’s what our Chrome option says, not ‘hood’!

  38. Transcontinental said on June 26, 2010 at 7:38 pm

    Yes. I feel not at all disadvantaged by having disabled dns prefetching, on the contrary (even if I should have stated 0.1-0.2 seconds, rather :) )

  39. Transcontinental said on June 26, 2010 at 7:21 pm

    This is not the trial of dns prefetching, still I’d like to point out my opinion! :

    On Firefox as well, DNS prefetching is by default on (network.dns.disablePrefetch : false). I may be stubborn but I still cannot admit the prevalence of advantages on disadvantages in the fact of fetching DNS resolutions. Why resolve sometimes dozens of addresses when one only maybe will be called, if to only gain 0.01 to 0.02 seconds?
    Here on Firefox we have set network.dns.disablePrefetch to true : dns prefetching disabled. Nature hates waste, I consider this point in quasi philosophical terms :)

    1. Martin said on June 26, 2010 at 7:32 pm

      I only had dns pre-fetching problems in Chrome so far, that’s why I have that option disabled.

  40. Mike J said on June 26, 2010 at 5:44 pm

    I cannot recall having had this problem with Iron, but now that you’ve brought it to my attention, I will watch for it. I have pre-fetching enabled.

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