HP customers from around the world report that HP started to install the HP Touchpoint Manager software on their devices, and with it a new Windows Telemetry service called HP Touchpoint Analytics Client.
According to these reports, this is done without user interaction, and in the background. The first report of the installation of HP Touchpoint Analytics dates back to November 15, 2017.
A user on the Bleeping Computer forum reported that the program was installed on his Windows machine on that date. Posts on Reddit, and HP's own customer forum confirmed the installation of the new application and service on Windows machines.
The description of the service confirms that it is used to gather Telemetry:
Harvests telemetry information that is used by HP Touchpoint's analytical services.
When you visit HP's Touchpoint Manager website, you get the following bits of information:
The HP Touchpoint Manager technology is now being delivered as a part of HP Device as a Service (DaaS) Analytics and Proactive Management capabilities. Therefore, HP is discontinuing the self-managed HP Touchpoint Manager solution.
It appears that HP transformed the technology to a cloud based service. The service seems to send data to HP once per day. Users find the data under ProgramData\HP\HP Touchpoint Analytics Client\Transfer Interface on the Windows drive.
Some users reported that the installation slowed down their system significantly, and that removing the application from the system restored the performance.
First thing you may want to check is whether HP installed the HP Touchpoint Manager on the Windows PC.
Option 1: Services
Option 2: Windows Programs
Uninstallation of the program should remove the Service as well.
Installation of invasive services without user consent should be a big no-no, but it appears to happen quite frequently.
Now You: Any HP users here who have this new Telemetry service installed?
Ghacks is a technology news blog that was founded in 2005 by Martin Brinkmann. It has since then become one of the most popular tech news sites on the Internet with five authors and regular contributions from freelance writers.