HP installing HP Touchpoint Analytics Client Telemetry service

HP customers from around the world report that HP started to install the HP Touchpoint Manager software on their devices, and with it a new Windows Telemetry service called HP Touchpoint Analytics Client.

According to these reports, this is done without user interaction, and in the background. The first report of the installation of HP Touchpoint Analytics dates back to November 15, 2017.

A user on the Bleeping Computer forum reported that the program was installed on his Windows machine on that date. Posts on Reddit, and HP's own customer forum confirmed the installation of the new application and service on Windows machines.

The description of the service confirms that it is used to gather Telemetry:

Harvests telemetry information that is used by HP Touchpoint's analytical services.

When you visit HP's Touchpoint Manager website, you get the following bits of information:

The HP Touchpoint Manager technology is now being delivered as a part of HP Device as a Service (DaaS) Analytics and Proactive Management capabilities. Therefore, HP is discontinuing the self-managed HP Touchpoint Manager solution.

It appears that HP transformed the technology to a cloud based service. The service seems to send data to HP once per day. Users find the data under ProgramData\HP\HP Touchpoint Analytics Client\Transfer Interface on the Windows drive.

Some users reported that the installation slowed down their system significantly, and that removing the application from the system restored the performance.

What you can do about it

First thing you may want to check is whether HP installed the HP Touchpoint Manager on the Windows PC.

Read also:  Windows 7: Microsoft waves an early goodbye

Option 1: Services

  1. Use Windows-R to bring up the run box.
  2. Type services.msc and hit the Enter-key on the keyboard.
  3. Look for HP Touchpoint Analytics Client in the Services listing.
    1. If it is there, HP Touchpoint Manager is installed.
    2. If it is not there, skip to option 2.
  4. Double-click on the service to open its details.
  5. Set its startup type to disabled.
  6. Select Stop to stop it in the current session.

Option 2: Windows Programs

  1. Use Windows-R to load the run box.
  2. Type appwiz.cpl to load the Programs and Features control panel applet.
  3. Locate HP Touchpoint Manager.
  4. Right-click the program name, and select Uninstall to remove it.

Uninstallation of the program should remove the Service as well.

Closing Words

Installation of invasive services without user consent should be a big no-no, but it appears to happen quite frequently.

Now You: Any HP users here who have this new Telemetry service installed?

 

 

Summary
Article Name
HP installing HP Touchpoint Analytics Client Telemetry service
Description
HP customers report that HP started to install the HP Touchpoint Manager software on their devices, and with it a new Windows Telemetry service called HP Touchpoint Analytics Client.
Advertisement
Please share this article

Facebooktwittergoogle_plusredditlinkedinmail



Responses to HP installing HP Touchpoint Analytics Client Telemetry service

  1. TelV November 27, 2017 at 9:48 am #

    I only have an HP printer and haven't updated drivers for quite a while so no telemetry crap to be seen anywhere.

    But appwiz.cpl doesn't work on my machine running Windows 8.1 for some unknown reason. This is the message which appears: https://imgbox.com/t9Ilx4PW

    • Martin Brinkmann November 27, 2017 at 9:59 am #

      Can you check if appwiz.cpl is in system32?

      • TelV November 27, 2017 at 10:47 am #

        Yes, it's there.

        I just ran sfc /scannow and DISM but both report no errors: http://imgbox.com/S245CTKM

        I also tried running the command using the full path but get the same result.

      • Martin Brinkmann November 27, 2017 at 11:12 am #

        What happens when you run it directly from the system32 folder?

    • Mark Hazard November 28, 2017 at 5:51 pm #

      You can go to Control Panel -> Programs and Features. It does the same thing.
      That is the desktop Control Panel.

      • Mo November 28, 2017 at 7:49 pm #

        I was just wondering why go through Win+R and entering the commands to stop the service and uninstalling it. Doing all this seems to be easier and safer via Control Panel.

      • TelV November 28, 2017 at 8:34 pm #

        I'm aware of that Mark, but you're missing the point I think. The system isn't working as it should and I want to fix that. In fact there are more file types that CryptoPrevent has kept under its wing in spite of being uninstalled and these can be seen here: https://imgbox.com/QEdAXEvh

        I submitted a ticket to the developer but it appears to have been ignored. They don't have a user forum and there's no uninstaller of the type that removes all the registry keys in addition to the application. In fact I reinstalled it this morning hoping to get a CLSID code which can be used to uninstall the product along with the other data, but the application doesn't create one. I used its own uninstaller hoping that that would work, but all it does is uninstall the program leaving the registry keys in place. Using the "Undo protection" option seen in the above link clears all the boxes, but not the actual registry keys which control them or so it seems.

      • TelV November 28, 2017 at 10:10 pm #

        @ Mark, can you help me out with something (hopefully Martin will allow it).

        Go to Control Panel ---> Default Programs ---> "Associate a file type or protocol with a specific program" and then in the list, scroll down to .cpl and let me know what's listed under the "Current default" column. Here's a pix of what the menu looks like: https://imgbox.com/tdyHnsAv

        As you can see from the image, the default is "Unknown application" on my system but this can be changed via the "Change Program" button (hopefully).

      • TelV November 29, 2017 at 9:43 am #

        Hi Mark,

        You don't have to bother with my request anymore: I've fixed the problem by associating control.exe to open .cpl files. Running just "appwiz.cpl" from the Run command now opens Windows Programs and Features menu correctly.

        Sorry to have bothered you.

    • Louis Sparks December 4, 2017 at 5:06 pm #

      It worked on my Windows 8.1.

      Was able to stop and remove program as suggested.

    • Anonymous December 17, 2017 at 1:38 am #

      My laptop looked like it was running a marathon. This garbage was taking up nearly 40% cpu. Installed Nov 17, probably during windows update. I found another hp app, moviestore, just installed a few days ago, have to check it out to.

  2. FirehawkV21 November 27, 2017 at 10:51 am #

    The Touchpoint Analytics Service was added to the HP Support Assistant (at least in my case). Why? I only have this installed on my machine so I can see if there are driver updates that I may have missed. Who in the right mind would bundle a telemetry service with a program that doesn't make any sense?

    • cheaterslick November 28, 2017 at 9:43 am #

      "Who in the right mind would bundle a telemetry service with a program that doesn't make any sense?"

      HP would. Or M$.

      In fact, Windoze 10 itself is full of the same kind of bullshit as this driver is.

      My question is I bought a Dell Latitude last year with 8.1 on it and am wondering if something like it is on there too?

    • Graham November 28, 2017 at 10:30 pm #

      I uninstalled HP Support Assistant on my dad's laptop as soon as I read this comment, just to be on the safe side.
      If there's any other HP software that has this program, please let us know. That would be swell.

      • Tuck Buckford November 28, 2017 at 11:20 pm #

        I use "HP SoftPaq Download Manager (HP SDM)" to manage HP drivers and software updates on HP ProBooks, and EliteBooks at work. I'm not sure if it works for all consumer models or not. It might be that Support Assistant actually starts the hidden SDM program anyway. You can download HP SDM here: http://www8.hp.com/us/en/ads/clientmanagement/overview.html

      • Lee Torneten December 11, 2017 at 2:40 am #

        This program was ramping my disk usage up to 100%, causing all of my operations to stutter. Uninstalling seems to have cleared that problem.

  3. TelV November 27, 2017 at 11:27 am #

    @ Martin,

    I think I've found the problem. I used to use an anti-ransomware application called CryptoPrevent by FoolishIT which included antivirus but stopped using it two or three years ago when Malwarebytes incorporated AV as well and subsequently uninstalled it. But now that this problem with appwiz.cpl has suddenly cropped up I opened c:\windows\system32 and then tried running a number of .cpl files to see if they would open but kept getting the option to choose which program to open them with. Taking a closer look at the options I noticed this: https://imgbox.com/IQde3dHY

    So it would appear the Cryptoprevent is still active on my machine in spite of being uninstalled.

    I'll try removing it using Microsoft's very useful tool and will let you know in a few mins how it went.

  4. s66 November 27, 2017 at 11:34 am #

    So disabled and stopped HP Touchpoint Analytics as per option 1
    Do I also do option 2? What does HP Touchpoint Manager do?

  5. TelV November 27, 2017 at 11:57 am #

    @ Martin,

    Microsoft's tool failed me, but I ran a registry search and found these two entries for cpl files: https://imgbox.com/9aWBchx7

    I figure that deleting "C:\Program Files (x86)\Foolish IT\CryptoPrevent\CryptoPreventFilterMod.exe" "%1" %* should do the trick since the other value appears to the Windows executable. Or am I incorrect in that regard?

    • Martin Brinkmann November 27, 2017 at 11:59 am #

      You could check the startup items of your computer, and the services, to see if this is loaded anywhere still.

      • TelV November 27, 2017 at 12:33 pm #

        Nothing relevant in either of those two.

        I decided just now to delete the registry key, but the OS didn't like that at all displaying the message that appwiz.cpl didn't have a file or a program associated with it. I created a system restore point before taking that step though, so we're now back where we were before.

        I think the next step will be to contact the developer. I purchased a licence for CryptoPrevent so I should be able to get some feedback on how to remove it completely.

        Thanks anyway for your suggestions Martin.

      • cheaterslick November 30, 2017 at 3:45 am #

        @TelIV, have you tried using Revo to uninstall this program?

        I've found it much more effective than using the native Windoze Control Panel to do it. Revo will also give you a chance to also uninstall (or keep) any registry entries you wish.

        https://www.revouninstaller.com/revo_uninstaller_screenshots.html

        I've been using it for years.

  6. Tom Hawack November 27, 2017 at 2:07 pm #

    I have an old HP LaserJet 1018 hence free of telemetry. What I can say for sure is that my next printer will definitely not be an HP.
    Nowadays it's not to know who tracks you but who doesn't.

  7. kalmly November 27, 2017 at 3:26 pm #

    I don't find HP Touchpoint Analytics Client on my computer. However, I'm using WIN 7, and I have automatic updates which shouldn't affect anything but Microsoft's updates. Does the OS matter, or is this confined to Win 10?

  8. TianlanSha November 27, 2017 at 3:48 pm #

    When I buy a new computer, the first thing I do is wipe the disk and install my preferred OS.

    I won't tolerate fools installing bloatware on MY machine.

    • Jason November 27, 2017 at 5:52 pm #

      This isn't "bloatware" but "spyware". I agree with your point, though.

  9. George November 27, 2017 at 3:52 pm #

    I have two services, HP Service and HP Software Framework Service, neither have a description. I have a HP Deskjet. I'm running 7 sp1 Ult 86x. Automatic update is disabled and I only run it manually for some specific problem. Ther are several HP apps but they all seem to make sense.

    George

  10. Carla November 27, 2017 at 10:51 pm #

    Yes, My computer has been running slow for a few days, maybe even two weeks. I just now ran the task manager to see what was running and sucking up the computer capacity. It was running about 12% of my CPU and doing about 3600 MB of my RAM. I am going to uninstall it.
    Thank you for your tip on this program and I did not ask for the program to be installed.

  11. JLove November 27, 2017 at 11:23 pm #

    I recently purchased an HP OfficeJet Pro (no other HP hardware) and the HP Touchpoint Analytics service was indeed running on my Win 10 PC. Thanks for the heads-up.

  12. jash November 28, 2017 at 12:56 am #

    My HP laptop was running unusally slow. When I opened Task Manager, I saw that this "service" (which I don't recall ever seeing before) was using over 10% of my CPU!

    Not only is what HP did here disturbing from an ethical point of view, it also reveals gross incompetence on their part. Why sneak software into your customers' machines that is so inefficient that many of your customers may incorrectly call into question the very quality of all your products?

    Nice going, HP. Long-term damage for short-term gain.

  13. Stefan November 28, 2017 at 1:44 am #

    Nvidia has telemetry to in their drivers today. I always de-activate the service and remove all "telemetry"-entries in the regedit.exe and with a bootdisk i remove NVTelemteryRecovery.bat (or somilar - not the NvContainerRecovery.bat) in Windows-folder + Telemetry folders in both Programfiles folders. Windows won't take notice of these entries, folders and files are removed, just see to that You de-activate the service first and then reboot the computer.

    I never install Nvidias driver update check either. There are lightweight updaters to find that do this.

  14. Clairvaux November 28, 2017 at 3:07 am #

    Nothing of the sort here, even though I have an HP monitor.

  15. Mike S. November 28, 2017 at 4:40 am #

    Martin, I have it, secretly installed on Nov. 19 (a week after I got this new HP desktop).

    I'm going to uninstall and note what Geek says about it.

  16. too bad for hp November 28, 2017 at 4:46 am #

    What is the people from HP thinking?? this is so bad, I would never buy anything from HP again. My PC is running extremely slow lately, so when trying to figure out what was happening I found that Touchpoint Analytics Service is using almost all the CPU and 1GB of RAM.
    1 HP should not install programs on the background without asking the user
    2 Even less when the program is consuming so much resources
    3 Even worst when the propose of this program is sending data from the user to HP

  17. Chris November 28, 2017 at 8:50 am #

    Martin, which HP products is this included with?

    • Martin Brinkmann November 28, 2017 at 9:07 am #

      I don't know to be honest, could not find any information on HP's site on that.

  18. Mike McCants November 28, 2017 at 4:16 pm #

    Found as installed on 11/16/2017 on an 8 year-old-system. Removed.

  19. Chuck November 28, 2017 at 4:23 pm #

    Found it in my HP envy running Win 10. The software was installed on 19 November. Used step 2 to remove it

  20. buddy November 28, 2017 at 4:29 pm #

    yes, my fairly new HP laptop had it, so followed directions and removed program and service. I've had the periodic slows, so this may be part of the cause.

  21. Steve Skyrm November 28, 2017 at 4:36 pm #

    I work in IT, and just found this on a client's PC. Once removed, PC performance came back to normal.

    Thanks for publishing this - I will be checking out any HP's I get my hands on!

  22. Neville Hobson November 28, 2017 at 4:50 pm #

    I have an HP desktop, purchased new in August, and this program is installed and running. Looking at its properties, it appears that is was installed on my PC on November 23.

    I've noticed the machine being very sluggish over the past few days. I've not installed any new software since about ten days ago and there have been no Windows 10 updates in this time. Maybe this is the reason!

    Now to uninstall...

  23. Phil November 28, 2017 at 5:43 pm #

    I didn't find it using step 1 on my computer running win7 Pro... but did find a "Discover HP Analytics" entry in Programs and removed it. Knew it sounded familiar. But though I routinely ignore those types of nag screens from manufacturers, I do allow updates to my HP printer software.

    How about a complete list of the junk you can remove safely? They install all kinds of crap..."Buy HP products" etc....

    I usually just wipe disks and install a clean copy but did't on the computer I found it on. Didn't find it by either method on an 8.1 purchased which uses the same printer, (and has the full software install HP Digital Imaging Monitor).

  24. aaabbbccc November 28, 2017 at 6:45 pm #

    (Source: Alex Eiffel at AskWoody)

    "Humm. So now we have drivers and PC makers that will need to use telemetry to guess which Windows update causes issues to help fix them? Where are we heading, a Windows computer that has 10+ telemetry processes all verifying every hour the same things about your computer in case your printer, video card, SD card reader, mouse would need a fix to work properly on the new and ever changing Windows as a service? And they all need your browsing history, because you know, it correlates very well with your issues?

    Sorry, you can’t work for the next few minutes, we need to make sure your computer will be able to run later. Oh, you don’t have unlimited bandwidth to upload all this? Oh, too bad for you. You should choose a better partner for providing internet access."
    _ _ _ _ _ _ _

    (Source: Anonymous at AskWoody)

    Eg ... "Purchases a new HP Laptop with the new I5-8250 cpu on black Friday. It works fine with the installed W10 1703, but upon updating with Win10 1709, the HDMI port doesn’t work. I’ve tried connecting to two TVs. On one you get a message the resolution isn’t supported–despite trying all resolutions. On the other you get a garbage image. I’ve update the video driver to the latest Intel generic driver with no luck. Reverting to 1703 solves the problem so it is clearly related to 1709."
    _ _ _ _ _ _ _

    Seems, because of M$-Win 10's forced update/upgrade debacle, the OEMs have to also do Telemetry & Data collection.
    ... Soon, every OEM Win 10 computer will have to suffer having their resources and Internet bandwidth being used by M$ and every OEMs for Telemetry & Data collection. Pity the computer dummies who will be running super-laggy OEM Win 10 computers.

  25. Dimitris November 28, 2017 at 6:58 pm #

    I found it also on my brand new HP ProBook. It was installed on November 15.

  26. Phylis Sophical November 28, 2017 at 7:21 pm #

    Yep, it was there. HP450a Desktop / Win 10. Created Nov. 16. Used Revo Uninstaller to get rid of it.
    Question? Will HP Reinstall it if it's 'missing'?
    If you only have an HP Printer, not DT or LT, is it still installed?

  27. Steven Smith November 28, 2017 at 8:10 pm #

    I read your article, having done an update a couple of days ago, I was curious. I followed your directions for option 1 and disabled the program. Very disappointing behavior from HP, but I suppose not truly surprising. Thank you for your insights.

  28. Mike S. November 28, 2017 at 8:12 pm #

    To followup on my 4:40am post: I ran Geek Uninstaller which deleted the two instances in:

    "C:\Program Files\HP\HP Touchpoint Analytics Client"

    "C:\ProgramData\HP\HP Touchpoint Analytics Client"

    And, as Geek does so well, it then ran it's 'deep scan' for leftovers (ie registry, etc) and found none.

    As expected, it's also gone from Task Manager>Processes.

    :)

  29. DrM November 28, 2017 at 8:59 pm #

    I am intrigued by the conversation, and wholly agree that no one has the right to install anything on my computer (or other computing/communications/smart technology) without my permission...or worse, without my knowledge. I find it abhorrent, unethical and potentially illegal (though, I am not a legal professional, this kind of behavior is decidedly reminiscent of surreptitiously downloading a virus or malware onto someone's computer...definitely an illegal act, and punishable by fines and incarceration).

    While I have not been able to identify this particular invasion of my laptop, by HP, my computer did slow down significantly, some weeks ago, and the issue has not been resolved. I have employed all of the methods mentioned in this article (as well as some from another site), to locate the offending software, with no success. I wonder if this is somehow running silent, or if there is another "fly in the ointment," on my machine?

    Anyone have other recommendations for identifying unwanted, unseen software from impeding my computer's performance?

    Thank you, in advance, for your guidance!

  30. dennis oconnor November 28, 2017 at 10:26 pm #

    Yup, found it on my less than 2 weeks old HP laptop. Removed. Thanks.

  31. Shannon November 29, 2017 at 12:16 am #

    OMG. I built my PC, no HP parts. But I do have an HP printer, so I checked. It was installed on Nov 19th!

    And uninstalled today.

    I need a new printer anyway.

  32. SS November 29, 2017 at 1:23 am #

    I came across this page earlier today and just sat down to look for the app - and found it and stopped it. Thanks!!

  33. Ian November 29, 2017 at 1:57 am #

    2015 HP Spectre x360 user. Installed for me on 18/11/17. Does NOT tie in with Windows update - I have updates on 14/11/17 and 19/11/17 but not on the day that the Touchpoint Analytics Client installed. Version 4.0.2.1439 listed, publisher listed as HP Inc. - every other piece of HP software installed shows publisher as Hewlett-Packard Company or Hewlett Packard.

    The HP Welcome desktop app (for registering warranty info) also updated on the same day - showing version 1.0 installed though.

  34. Donny B November 29, 2017 at 5:23 am #

    I found it on my HP laptop. I didn't see it in task mgr./servs. , but I found it, stopped it, & uninstalled it as per Option 2. May have been causing recurring "freeze" issue I've had. Thanks for the tips.

  35. Gary November 29, 2017 at 5:36 am #

    I found it on my computer. I followed Option 1 and disabled it and stopped it from running. I then tried Option 2 and found out it was installed on 11/19/17. I uninstalled it with no problem. I advise anyone with an hp computer to follow these simple steps and remove it.

  36. Magni November 29, 2017 at 7:46 am #

    I have 2016 HP Spectre X360 and I do not have HP Touchpoint Analytics. However, when I got the laptop, the only preinstalled software related to HP that I left on the laptop was the pen support. HP Pen Control is published by ELAN microelectronics Corp.

  37. Shawn November 29, 2017 at 3:25 pm #

    Computer's been slow a couple weeks. Found the program using #2 above. Had to select Uninstall 4 or 5 times before it actually uninstalled. Thank you for this!

    • Anonymous November 30, 2017 at 4:42 pm #

      DITTO!

  38. Nick November 29, 2017 at 6:12 pm #

    Windows 8 and Windows 10 are both filled with spyware. As well as Windows 7 with latest updates. To remove the spyware you may use DWS program
    https://github.com/Nummer/Destroy-Windows-10-Spying/releases

  39. Joost November 29, 2017 at 7:42 pm #

    Hello Martin,

    Thanks for your help!
    I had this annoying program since two weeks on my PC (Win 8.1, 64x).
    With your clear instructions above I could remove it.

    Many greetings,
    Joost

  40. Mark November 29, 2017 at 9:59 pm #

    Found it on mine and I will no longer purchase HP products! I'm shocked that we are so easily manipulated and betrayed by companies we want to trust. Tracking to me is essentially a stalker problem and needs to be dealt with on a legal level, just like when someone stalks you in non-digital life. This all has to stop.

  41. Jay November 29, 2017 at 10:47 pm #

    Yes, installed and running. Thank you for the disable and uninstall guidance.

  42. Wolf November 29, 2017 at 10:59 pm #

    Suddenly and without warning this am, I could hear my PC "thinking" much harder than ever before, in multiple spurts. I looked into my task manager and dang near all my resources were being used at double their normal numbers. Having done a preliminary check, I then came across this very program. Once again, I'm assuming you hear this from everyone, without consent nor knowledge, there it was. I too the steps to delete it and now my PC is purring like a kitten again. If only we could get a heads up about these installs, the exact description of what and why, and the CHOICE to install or not... Suppose that's asking too much of companies that have publicly stated that they know more than we do about what a computer should do. Funny.. I thought PC stood for PERSONAL computer, not Corporate clone device. Thanks for the heads up.

  43. Mike S. November 30, 2017 at 2:06 am #

    HP hears and responds:

    https://www.windowscentral.com/hp-pushes-back-allegations-it-installed-spyware-pcs

    • Gracias December 9, 2017 at 4:43 am #

      Interesting that HP says it's only on laptops -- clearly it's on everything, including printers. I have Windows 8.1 on an HP desktop, and a printer. Only 1.35 GHz processor, and it was maxing out and crashing. HP has quite a bit more 'splainin' to do.

  44. Barbara P November 30, 2017 at 2:34 am #

    I am sure I do. My new HP computer was working fine, until the middle of November. Then it started running so slow, that I cannot get into many sites. I am not good with working on computers, and may have to hire someone to disable it.

    Do you believe I should send the bill to HP? Is that possible?

  45. DVDrambo November 30, 2017 at 3:39 am #

    Thanks again Martin for being awesome. Your steps helped speed up an HP 17-g119dx. HP sucks for doing this to its customers.

  46. ULBoom November 30, 2017 at 2:55 pm #

    May explain why my neighbor's HP printers started showing up in wifi available networks. Can't wait for someone's "Hi, I'm your happy front door lock experience :)" to appear unsecured. A door lock with an unlocked lock icon; it will happen!

  47. Mike P November 30, 2017 at 6:00 pm #

    Thank you. The uninstall worked fine; both options.

  48. Anna B. November 30, 2017 at 6:17 pm #

    I checked my HP laptop as you advised and sure enough there it was. I removed it immediately. Thank you.

  49. NormF November 30, 2017 at 11:51 pm #

    It was installed on my laptop on 11/17/2017 and I only noticed it because it was using over 50% (4gb) of my laptops available memory. I too have removed it.

  50. Geneva Sue Tungate December 2, 2017 at 5:12 pm #

    I should have never bought this screen cracking, unknown installing POS!!!!!!

  51. LocalHero December 3, 2017 at 1:53 am #

    Thank you! Thank you! THANK YOU! It was installed and running on mine and I disabled it even though I know nothing about computers.

  52. Jens R. December 3, 2017 at 9:20 am #

    HP Pavilion 15 (2017) -- found "HP Touchpoint Analytics Client" as installed.
    * deinstalled today (2017-dec-03)
    * Start of HP Support Assistant doesn't found anything new to install -- only for today?
    (I'll follow this up at next start of HP Support Assistant; may be it will be choosen then again to install silently with other updates ?)

  53. Bill December 3, 2017 at 10:59 pm #

    Snoop, snoop, snoop!! Hey Corporate America here is a crazy idea, why not ask us our opinions or problems experienced about your products instead of sneaking this telemetry crap onto our PC's like foreign spies. Yes the software is yours, but the PC it is installed on is private property! I don't remember the Patriot Act or the FISA courts authorizing Corporate America to begin wholesale data collection without permission from the consumer/customer.

    Maybe shift your customer service and technical support away from volume and instead focus on helping the customer, talking to the customer, treating them as a person instead of a dollar sign, numbers, profits. Cut the grossly inflated salaries of your executives, board of directors down from the millions, put them on the phones and chat rooms with the customers, in the warehouses and assembly lines with the grunt workers and have them try to earn a living on the minimum wage (or less).

  54. Anonymous December 5, 2017 at 2:03 pm #

    Noticed my computer was very slow lately. Found this running in the background eating up my computers available memory. Disabled it using your instructions. Thank you!

  55. Caffinator December 6, 2017 at 6:45 am #

    I noticed my computer was running slowly for the past couple of weeks or so, but I'd been too busy in the middle of a move to give it much thought. I looked into it today and noticed this nasty little bugger eating up a significant portion of my resources (both CPU and memory and probably wearing out the hard drive with as much as it had the hard drive working). If this had been on my computer for more than a couple weeks, I could probably sue HP for wear and tear on my system. Don't you remember the backlash when Sony covertly installed exploitable rootkits on people's systems for having the nerve of wanting to listen to a CD on their computers? For shame HP! You may bow down to the stockholders, but once your customers catch the stench of you shitting on them, you'll see that the customers are the ones that provide your cash flow. I don't see myself buying any more HP products for a long, long time. Oh and while you mull that over, ask Electronic Arts how they're doing lately...

  56. Gracias December 9, 2017 at 4:16 am #

    Thank you for this. THOSE LITTLE SHITS!! It was causing crashes and overworking, problems with streaming and multitasking. I finally caught it (and the anti-malware program) bullying about on the task manager and looked it up -- finding you. After uninstalling from the control panel, a message said it may not have uninstalled correctly. It was still in the list of programs, but didn't appear to be operating. It disappeared after I uninstalled it a second time. I did notice that the publisher is given as "HP Inc." unlike the other name stylings (Hewlett Packard) -- probably not relevant though. Cheers!

  57. Daavid December 9, 2017 at 7:46 pm #

    Well yes I noticed it is quite a memory hog. I considered for a moment upgrading memory or buying a new computer because it would lock up.

    Disabled it. What a crappy thing to do. Caused countless hours of frustration. How pays for my time?

  58. Frank December 11, 2017 at 11:22 pm #

    Oh yeah! Thanks so much for the fix! I paid these jokers $1500 for a Spectre so they can spy on me? WTF!

  59. Lori Q. December 12, 2017 at 2:44 am #

    I just ran across this service by accident while looking at my task manager. I didn't know what it was so I searched for it online and found this. I stopped the service and removed it. HP ought to be ashamed of themselves for doing this.

  60. D.A.Veteran December 13, 2017 at 8:21 am #

    Had my HP laptop on sleep mode. Activated it and what happened next, startled me. Clicked on Task Mgr cause something was running system, fan also kicked in. Turned out CPU at 100%. Saw HP Touchpoint Analytics running at 97%! Wondered "WTF is this?" Found your page and followed both instructions. Was installed and easily removed. Thank you for posting this information! I'm shocked and not shocked HP attaching spyware without users knowledge. Truly sad we are actually living in a Marxist State in America of all places. I'm old enough to know about how Bolshevik Communism and Frankfurt School of Cultural Marxism were imported into U.S. to "enslave the masses" thru progressivism, to attack our Constitutional Rights, Freedoms and Liberties. Democrats embraced these two evils and are moving forward with corporations to take control of our lives now. It's gonna get much worse, sad to say.

  61. Steven Liddle December 13, 2017 at 11:50 pm #

    Yes it is installed and eating CPU for several hours a day.

  62. Olivier December 18, 2017 at 9:12 am #

    Thx for the post! Bad HP. Bad!

  63. Larry December 18, 2017 at 8:18 pm #

    Thanks for this. I noticed that my Windows 7 Pro computer was running something massive in the background and identified this application with Task Manager. Thanks to your instructions I have uninstalled it. It was installed 15 Nov 2017 and not by me, although I have an HP OfficeJet network printer with some associated software, so it appears to have come from the most recent monthly MS Update as others have suspected.

  64. Dallas December 18, 2017 at 9:27 pm #

    I found it after wondering why my Dell (Win10) has been running so slow and trying other methods to speed it up. This tool is a memory hog -- as much as 4GB RAM. Did I mention I'm on a Dell, and not an HP? I did have an HP printer a while back, so now I am uninstalling all HP products. This %$&#%ing program was installed without my permission!

Leave a Reply