Microsoft's Nuance launches AI-powered clinical notes app for physicians

Russell Kidson
Mar 21, 2023
Updated • Mar 21, 2023
Apps, Microsoft

Nuance Communications, a speech recognition company owned by Microsoft, recently launched Dragon Ambient eXperience (DAX) Express. This clinical notes application leverages the power of artificial intelligence to generate a draft of clinical notes in mere seconds after a patient visit. The goal of DAX Express is to alleviate the administrative burden faced by health-care workers. The technology is powered by a combination of ambient AI that analyzes unstructured data, such as conversations, and OpenAI's latest model, GPT-4.

According to Diana Nole, the executive VP of Nuance’s healthcare division, the newly announced Dragon Ambient eXperience (DAX) Express aims to ease the administrative burden on healthcare workers and allow them to spend more time caring for patients. The clinical notes application, powered by a combination of ambient AI and OpenAI’s GPT-4 model, generates a draft of a clinical note within seconds of a patient visit. Microsoft acquired Nuance for approximately $16 billion in 2021, a company that earns revenue by selling speech recognition and transcription tools for use during medical office visits, customer-service calls, and voicemails.

DAX Express is designed to integrate with Nuance's Dragon Medical One speech recognition application, which is utilized by over 550,000 physicians. Dragon Medical One is a cloud-based platform that enables doctors to operate clinical systems and quickly access patient data using their voices. The clinical notes generated by DAX Express will be accessible on the Dragon Medical One desktop. Furthermore, DAX Express is an extension of Nuance's original DAX application, launched in 2020, which translates spoken patient visits into clinical notes that are then reviewed by humans to ensure accuracy and quality. These notes are typically incorporated into the patient's medical record within four hours of the appointment.

Nole explained that Nuance believes that a combination of all the available tools would be essential as every medical specialty and patient encounter has distinct requirements. Therefore, DAX Express, which generates clinical notes within seconds, would work in conjunction with other services offered by Nuance to provide efficient tools for all types of medical visits.

Nuance Communications has announced the launch of Dragon Ambient eXperience (DAX) Express, a new clinical notes application for health-care workers. Powered by artificial intelligence (AI) and the latest model from OpenAI, GPT-4, the tool is designed to reduce clinicians' administrative burdens by automatically generating a draft of clinical notes within seconds after a patient visit. The technology is expected to be enabled through Nuance's Dragon Medical One speech recognition application, which is currently used by over 550,000 physicians. The company did not disclose the cost of the new application, but said the price varies based on the number of users and the size of a particular health system.

Nole emphasized that while AI will assist physicians and clinicians in performing administrative tasks, healthcare professionals are still involved in the entire process. DAX Express allows physicians to make necessary modifications to the generated notes, and they are responsible for reviewing and approving the final notes before they are added to a patient’s electronic health record.

Related: Microsoft wants its own mobile store

The ultimate goal of using DAX Express is to improve both the patient and physician experience, according to Nole. With the technology handling administrative tasks, physicians can focus on providing better care for their patients and have more time to do so. The result is a more efficient healthcare system with better patient outcomes.

According to Nole, the use of DAX Express will result in improved patient and physician experiences, as it will enable face-to-face communication between the two parties, allowing patients to feel listened to and have a trusted experience.


Tutorials & Tips

Previous Post: «
Next Post: «


  1. bruh said on August 18, 2023 at 1:25 pm

    Uhh, this has already been possible – I am not sure how but remember my brother telling me about it. I’m not a whatsapp user so not sure of the specifics, but something about sending the image as a file and somehow bypassing the default compression settings that are applied to inbound photos.

    He has also used this to share movies to whatsapp groups, and files 1Gb+.

    Like I said, I never used whatsapp, but I know 100% this isn’t a “brand new feature”, my brother literally showed me him doing it, like… 5 months ago?

  2. 💥 said on August 18, 2023 at 3:55 pm

    Martin, what happened to those: 12 Comments ( Is there a specific justifiable reason why they were deleted?

    Hmm, it looks like the gHacks website database is faulty, and not populating threads with their relevant cosponsoring posts.

  3. 45 RPM said on August 19, 2023 at 6:29 pm

    The page on ghacks this is on represents the best of why it has become so worthless, fill of click-bait junk that it’s about to be deleted from my ‘daily reads’.

    It’s really like “Press Release as re-written by some d*ck for clicks…poorly.” And the subjects are laughable. Can’t wait for “How to search for files on Windows”.

    1. owl said on August 20, 2023 at 12:51 am

      > The page on ghacks this is on represents the best of why it has become so worthless, fill of click-bait junk…

      Sadly, I have to agree.

      Only Martin and Ashwin are worth subscribing to.
      Especially Emre Çitak and Shaun are the worst ones.

      If intended “Clickbait”, it would mark the end of Ghacks Technology News.
      Ghacks doesn’t need crappy clickbaits. Clearly separate articles from newer authors (perhaps AIs and external sales person or external advertising man) as just “Advertisements”!

      We, the subscribers of Ghacks, urge Martin to make a decision.

  4. chessandonions said on August 20, 2023 at 12:40 am

    because nevermore wants to “monetize” on every aspect of human life…

  5. Frank Rizzo said on August 20, 2023 at 11:52 pm

    “Threads” is like the Walmart of Social Media.

  6. Ashray said on August 21, 2023 at 4:06 pm

    How hard can it be to clone a twitter version of that as well? They’re slow.

  7. Paul(us) said on August 21, 2023 at 5:16 pm

    Yes, why not mention how large the HD files can be?
    Why, not mention what version of WhatsApp is needed?
    These omissions make the article feel so bare. If not complete.

    1. Paul(us) said on August 21, 2023 at 5:18 pm

      Sorry posted on the wrong page.

  8. Marc said on August 21, 2023 at 6:00 pm

    such a long article for such a simple matter. Worthless article ! waste of time

  9. plusminus_ said on August 21, 2023 at 7:54 pm

    I already do this by attaching them via the ‘Document’ option.

  10. John G. said on August 21, 2023 at 11:43 pm

    I don’t know what’s going on here at Ghacks but it’s obvious that something is broken, comments are being mixed whatever the article, I am unable to find some of my later posts neither. :S

  11. Tom Hawack said on August 23, 2023 at 2:28 pm

    Quoting the article,
    “As users gain popularity, the value of their tokens may increase, allowing investors to reap rewards.”

    Besides, beyond the thrill and privacy risks or not, the point is to know how you gain popularity, be it on social sites as everywhere in life. Is it by being authentic, by remaining faithful to ourselves or is it to have this particular skill which is to understand what a majority likes, just like politicians, those who’d deny to the maximum extent compatible with their ideological partnership, in order to grab as many of the voters they can?

    I see the very concept of this as unhealthy, propagating what is already an increasing flaw : the quest for fame. I won’t be the only one to count himself out, definitely.

    1. Tom Hawack said on August 23, 2023 at 2:34 pm

      @John G. is right : my comment was posted on [] and it appears there but as well here at []

      This has been lasting for several days. Fix it or at least provide some explanations if you don’t mind.

  12. Tom said on August 24, 2023 at 11:53 am

    > Google Chrome is following in Safari’s footsteps by introducing a new feature that allows users to move the Chrome address bar to the bottom of the screen, enhancing user accessibility and interaction.

    Firefox did this long before Safari.

  13. Mavoy said on September 16, 2023 at 2:17 pm

    Basically they’ll do anything except fair royalties.

Leave a Reply

Check the box to consent to your data being stored in line with the guidelines set out in our privacy policy

We love comments and welcome thoughtful and civilized discussion. Rudeness and personal attacks will not be tolerated. Please stay on-topic.
Please note that your comment may not appear immediately after you post it.