ProtonMail will not delete user accounts for inactivity if the user had paid for a subscription at any point

Earlier this month, ProtonMail announced a new email domain for its services. The announcement mentioned something important, it said that free user accounts that were inactive for 12 months would be deactivated.
This news caused a bit of commotion amongst users, and even a couple of comments on my previous article raised concerns about the rule.
Note: ProtonMail's original article has been edited, and the warning about the inactive accounts has been silently removed.
Why is Proton AG doing this?
To users, it may seem like a pointless move. Maybe ProtonMail is picking up more free users than they expected, which in turn costs server storage. I think it is also possible that more people could be signing up for using the free VPN service that the company provides. We mustn't forget Proton AG makes money from its premium services, so this move could theoretically be purely be executed from a business' perspective.
Proton AG originally planned to deactivate accounts that were inactive for three months, but says it extended the grace period to 1 year, after listening to feedback from users. A three-month limit would have drawn a lot of complaints from users, I think they made the right call by sidestepping that land mine.
Does it matter if a dormant account gets deleted?
If a user hasn't accessed their account for over a year, isn't that an irrelevant account? Does it matter if it gets deleted? Yes, it does. Users may not remember it, but it is possible they may have some receipts, tax invoices, photos, or important documents stored in their email account. These can be crucial data that may not be recovered once the account is deactivated.
ProtonMail announces a way to prevent inactive accounts from being deactivated
ProtonMail has published a support page on its website that explains more about the inactive account policy. All you need to do to protect your account, is to log into it from your web browser or the mobile app, once a year. Or, you could use the VPN app too, since activity across services is also counted.
This is the most important information on the support page,
"If you are or have been a paid Proton subscriber at any point in time, your account will permanently be considered active. Anyone that has ever paid for a Proton plan is exempt from this policy."
So, you don't need to have an active Premium subscription, you just need to have paid for a plan at least once. That is intriguing, you could pay for a month's subscription of ProtonMail Plus, which currently costs $5 or 5€, to preserve the account forever. That's a small price to pay to protect your data. I think that is better than not having a way to secure the account.
If you decide to buy a subscription, login to your account and click the Upgrade button in the top right corner. Select the plan that you want, if you're only interested in a month's subscription of Premium Plus, click on it.
A pop-up window will open, it has a couple of drop-down menus in the top right. Click on the first menu to change the subscription from Annual to a month. The next menu allows you to pick the currency that you'd like to pay in. Proton AG supports three currencies: Euros €, US Dollars $, and Swiss Francs (CHF). Choose the one that you find convenient, confirm the total amount that you need to pay, before proceeding to checkout. Just to be safe, you may want to set a reminder in your calendar to prevent the service from being renewed automatically.
Can someone else claim my email address after it was deactivated?
No, Proton has confirmed that a deactivated email address is lost permanently. No one, including you, will be able to use the ID if it has been deleted. This is to ensure that no 2 people have the same email address @protonmail.com and @proton.me alias. This means identity theft won't be an issue.
When does the new account inactivity rule come into effect?
ProtonMail will start enforcing the rule from April 30, 2022.
Tip: If you haven't already done it, you can claim a free @Proton.me email address until April 30th.
Do you use ProtonMail regularly? If not, are you going to buy a one-time subscription to prevent the account from being deleted?


You said that Outlook isn’t your main email client, so which is your main one?
I think its thunderbird
It is Mozilla Thunderbird.
Awesome! This actually solved my problem… what a stupid bug.
If this is the same bug that I’ve encountered, there may be another fix: (1) hover over open Outlook item in Taskbar, cursor up to hover over Outlook window item, and right-click; (2) this should give you Restore / Move / Size / Minimize / Maximize — choose Move or Size; (3) use your cursor keys, going arbitrarily N/S/E/W, to try to move or size the Outlook window back into view. Basically, the app behaves as though it were open in a 0x0 window, or at a location that’s offscreen, and this will frequently work to resize and/or move the window. Don’t forget to close while resized/moved, so that Outlook remembers the size/position for next time.
THANK YOU Claude!!! I could get the main window to launch but could not get any other message window to show on the desktop. You are my hero!!!!
Solved my issue! 6 years later and this is still problem…
Fantastic. Thank you. Size did the trick.
This solved my Outlook problem, too. Thank you. :)
Thank you so much, this started happening to me today and was causing big problems. You are a life saver, I hope I can help you in some way some day.
You are a god – thank you!
thanks a lot…. work like charm.. :-)
Yah…thanks Claude. I’ve been having the same problem and tried all the suggestions…your solution was the answer. It had resized itself to a 0/0 box. Cheers
Excellent post. This had me baffled even trying to accurately describe the problem. This fixed it for me.
Thank you
Thanks a lot for the article. Don’t know why it happenend, don’t know how it got fixed, but it was really annoying and now it works :-)
Thanks a lot. I was facing this issue from past 3 week. I tried everything but no resolution. The issue was happening intermittently and mainly when I was changing the display of screen ( as i use 2 monitors). The only option i had was to do system restore. But thanks to you.
I’ve been tried to sole this problem for 12hours. Your comment about changing the display of screen helped me a lot!! Thanks!!
Thank you…don’t know why this happened but your instructions helped me fix it. Running Windows 10 and office pro 2007
Great tip! Thanks!
Worked for me, too – thank you!!!
It’s Worked for me, too
thank you very much!
I had a similar issue with Outlook 2013 on Windows 10 and this helped me to fix it. Thank you very much!
Thank you so much. Solved!
Considering you published this in 2012, incredible not been debugged by Microsoft.
Thank you again. M
This problem was faced by only one user logging to TS 2008 r2 using outlook 2010.The issue was resolved.
Thanks.
Great tip. Thank you!!!! If it helps, I had to use the Control Key and the arrow keys at the same time to bring my window back into view. Worked like a charm.
Thank you, this worked !!!!
Man, you are a fucking god. Thanks a lot, what an annoying bug!!
Awesome, this post solved the issue. Many thanks!