Organizations that run the Firefox web browser in Enterprise environments may subscribe to a newly established Premium plan to extend support.
Firefox Premium Support is a new offer for Enterprises that provides organizations with improved support options. The plan provides access to an Enterprise customer portal, improved bug submission options and bug fixes, SLA management tools and more.
Firefox remains free of charge for Home users and Enterprise users alike. The Firefox Extended Support Release edition remains free and can be used by anyone without charge. Support remains community driven for the most part; users may use the Mozilla Wiki, file bugs on [email protected], or use the community forums for support.
Premium Support is a new support plan for Enterprises. The plan starts at $10 per supported installation and includes the following benefits:
The benefits that premium support customers get are quite extensive and assist Enterprises in customizing, deploying, and managing Firefox installations. The ability to file private bugs and guaranteed response times may be especially welcome to Enterprise customers.
Mozilla provides deeper insight into the future of Firefox development next to that; Enterprise customers are informed about critical events. While Mozilla does not reveal what is meant by that, it is likely that the notifications include advanced notifications about major changes to Firefox, e.g. the introduction of new features such as DNS over HTTPS.
Firefox Premium Support is a new option for Enterprise customers that improves support significantly in several ways for organizations; this makes Firefox more attractive to organizations and may help Mozilla diversify its revenue streams at the same time.
It remains to be seen if the ability to file private bugs affects the openness of Firefox development. Some bugs, most notable security bugs, are restricted as well.
Mozilla's revenue comes from search deals to a large degree and the bulk of the money comes from browser competitor Google currently. Mozilla launched Firefox Private Network recently, a browser proxy to improve privacy of users.
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