Malwarebytes releases another beta to fix Malwarebytes 3 issues - gHacks Tech News

Malwarebytes releases another beta to fix Malwarebytes 3 issues

Security company Malwarebytes has released another beta version for its flagship product Malwarebytes 3 to fix long-standing issues in the program.

Malwarebytes 3, a new product born out of the ashes of Malwarebytes Anti-Malware, Anti-Exploit, and Anti-Ransomware, has been plagued by bugs ever since its release.

As a Malwarebytes user myself, I have been plagued with issues ever since I updated the software to version 3. Probably the biggest issue that I experienced was that some protection modules failed to turn on at times.

This resulted in Windows and Malwarebytes pushing notifications on the desktop in regular intervals that the protection was not enabled. I had to disable those annoying security messages on a Windows 10 machine, as they stole focus regularly.

malwarebytes update

Malwarebytes released several new versions and patches for Malwarebytes 3 ever since the release. We covered three of them here. While they may have resolved one or the other issue that users experienced while running the software, they did not address the issue that I faced since the upgrade of the security software.

A new beta update released this weekend promises to do away with that particular issue. The very first entry of the change log reads " Fixed issue where real-time protection modules do not enable correctly".

It needs to be noted that this is a beta release. It is not designed for production environments. Also, users are asked not to install the update on 64-bit versions of Windows Vista, and to do a clean install. This means removing the installed version of Malwarebytes 3 first before installing the new version.

As far as other fixes are concerned, there are plenty as well according to the changelog:

  • Fixed Bad Pool Header BSOD while web browsing (in majority of cases)
  • Fixed issue that could cause user to have to login with a temporary profile instead of their standard user profile
  • Additional enhancements to improve memory usage
  • Fixed issue where 3.0.5 could revert to version 3.0.0 in certain conditions
  • Fixed numerous crashes, including service crashes
  • Addressed several vulnerabilities
  • The Web Protection block page now redirects to https://block.malwarebytes.com
  • Fixed issue where Web Protection would not re-enable properly after booting back from minimal safe mode on Vista
  • Numerous enhancements to overall protection and remediation

Malwarebytes will push out a stable version update eventually that will patch the issues in that version as well on user systems. A release date has not been mentioned yet though.

Now You: do you experience issues when running Malwarebytes, or another security software?

Summary
Malwarebytes releases another beta to fix Malwarebytes 3 issues
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Malwarebytes releases another beta to fix Malwarebytes 3 issues
Description
Security company Malwarebytes has released another beta version for its flagship product Malwarebytes 3 to fix long-standing issues in the program.
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Ghacks Technology News
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    Comments

    1. TelV said on March 29, 2017 at 4:33 pm
      Reply

      I just installed it and now have the same component package as shown in your screenshot.

      However, the update seems to have reintroduced a bug which had been fixed in component package 1.0.75 namely that the “self protection module early start” has been permanently disabled again. A reboot didn’t help either.

    2. Norm said on March 29, 2017 at 8:17 pm
      Reply

      Malwarebytes has earned a good reputation over the years, I hope they iron out their problems quickly.

    3. Anonymous said on March 29, 2017 at 8:41 pm
      Reply

      I’m a 3.0 user myself and can confirm that it’s been plagued by issues. One big problem after another.

    4. murykken said on March 29, 2017 at 10:34 pm
      Reply

      “This resulted in Windows and Malwarebytes pushing notifications on the desktop in regular intervals that the protection was not enabled’
      Same problem.

    5. Haakon said on March 29, 2017 at 10:42 pm
      Reply

      After running licensed MBAM on several systems since about 2009, I dumped it upon their indifferent responses to and overall silence about the multiple security issues exposed by code.google project zero Issue 714 back around February 2016.

      I distinctly recall the user base, free and premium, undergoing harrowing issues when MBAM went from v1 to v2 but not nearly as excruciating as those I’ve read about for MB3.

      Having purchased Anti-Exploit when it was first released, I renewed the license after the first year only to have it go “perpetual beta” shortly thereafter. Of course, I can use the remainder of that license testing MB3…

      Malwarebytes products are RIP in my universe. Cheers!

    6. Diamond said on March 29, 2017 at 11:33 pm
      Reply

      I had an issue with virus database outdated and was unable to update before the 3.0.6.1469. Finally managed to update now. I’m also happy that Malwarebytes or Microsoft fixed the issue where my machine used to crash when scanning for a virus on Windows 10 developer preview. Initially, Microsoft guys said they will be imposing Windows Defender on us, bad.

    7. Craig said on March 30, 2017 at 12:09 am
      Reply

      I really did not want a unified Malware Antimalware, it was such a wonderful set of software that was seperate, what I wanted to run, I run, so since then, I’ve used Chocolately’s pin feature to make sure I never upgrade to v3.

      I love their earlier products, but I think their marketing dept is out of control, and lost touch with reality.

      Thanks..

    8. Jimmy James said on March 30, 2017 at 1:27 am
      Reply

      I mainly use Malwarebytes as a manual second opinion scan so I don’t have auto-protect enabled, which it’s been good for.

    9. Anonymous said on March 30, 2017 at 2:48 am
      Reply

      If I open Malwarebytes during a scan and then click the X button to close the program in the upper right corner (not exit, not pause, not cancel), it always cancels the scan even though the popup notification just lists it as being complete. The log shows it was cancelled.

      Malwarebytes also creates a tmp folder with a bunch of its icons (mwb -> qt-jl-icons folder) in my user profile even time I open it.

    10. Mystique said on March 30, 2017 at 9:40 am
      Reply

      This software has gone to the shit!

      Its plagued with bugs and is irresponsible, simple tasks such as enabling/disabling protection seems to lag and the reason why I have to enable/disable certain features is because it never seems to respect its own rules to allow known clean files which brings me to another problem… false positives!

      Maybe when Zemana Ultimate comes out it will be a better alternative but in the meantime Emsisoft Anti-malware is a great alternative.

      1. Hy said on March 30, 2017 at 12:05 pm
        Reply

        @Mystique: “…Emsisoft Anti-malware is a great alternative.”

        I completely agree about Emsisoft Anti-Malware. I’ve been using Emsisoft for years, since the very beginning. Outstanding products, outstanding company. Anyone unhappy with Malwarebytes and anyone looking for a first-rate security program in general would be hard-pressed to do better than Emsisoft.

    11. Tree said on March 30, 2017 at 8:22 pm
      Reply

      I still use Malwarebytes Anti-Malware Home (Free) 2.2.1.1043. It updates manually (currently to database version 2017.03.30.07) and it works well. At one time they notified me that version 3 was available, but it was no good. Martin also had trouble that he reported, so I uninstalled it and went to http://filehippo.com/ and got the old version. It does not run automatiucally, in the background, but you can manually set it to scan like i always did.

    12. kalmly said on March 31, 2017 at 3:46 pm
      Reply

      I am using the same version as Tree. I update the database manually, and I don’t want it to run automatically. Of course the time will come when I will have to let it go, but for now it works.

    13. Beth said on April 23, 2017 at 5:44 am
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      I just sent the following email to Malwarebytes support about how it seems that the lifetime version of Malwarebytes Antimalware Home Premium 2.2.1.1043 that I purchased in 2014 has not been working, even though the dashboard has told me everyday that the scan was a success, that my system was protected, and that no infections were found. I wanted to know why this had happened.

      IMMEDIATELY, I received an email from Malwarebytes that begins with: “As of March 29, 2017 we have released a new component update to address the known issues since the release of Malwarebytes 3.0. We regret that our previous two component updates failed to address these known issues as they were meant to and we offer our sincerest apologies for the inconvenience and appreciate your patience and for sticking with us during this time. We recommend performing a clean install to obtain this new release. Please follow the instructions below:….”

      I did some googling and came across this site. Reading about all your problems with 3.0 documented here, I’m afraid to follow the instructions in the email.

      My question: Since it appears that Malwarebytes customer support is not going to answer my specific question about Premium 2.2.1.1043, should I follow the instructions to download 3.0 with all it’s fixes? Or should I give up on Malwarebytes and buy something else (or use a free program and remember to run it every day)?

      Yes, it is obvious that I am no tech expert at all. I’m over sixty, self-employed, and on my own when it comes to dealing with these issues. I was trying to do the right thing by installing Malwarebytes and an anti-virus software program. I assumed that, in the absence of error messages, what I installed was working, so I never read the logs. I have learned my lesson.

      Thank you in advance for any advice.

      EMAIL TO MALWAREBYTES:

      I purchased a life-time license in 2014. I have assumed since then that it is scanning all my files. I make sure it is running every day. The program does not seem to automatically update, so I must do that every day. But after each session, the dashboard message is that my laptop is protected and no threats were found.

      Also, every once-in-a-while, a message pops up saying that a malicious site has been blocked.

      I have been having some strange issues lately, so I tried out the premium version of Superantispyware to see if there was something that Malwarebytes was not catching. The first log (attached) gave the information below–over 2600 threats were detected:
      Memory items scanned : 904
      Memory threats detected : 0
      Registry items scanned : 70342
      Registry threats detected : 1
      File items scanned : 35559
      File threats detected : 2605

      So, for the first time since 2014, I looked at Malwarebyte logs, and every single one of them shows this:
      Processes: 0 (No malicious items detected)
      Modules: 0 (No malicious items detected)
      Registry Keys: 0 (No malicious items detected)
      Registry Values: 0 (No malicious items detected)
      Registry Data: 0 (No malicious items detected)
      Folders: 0 (No malicious items detected)
      Files: 0 (No malicious items detected)
      Physical Sectors: 0 (No malicious items detected)

      What this seems to indicate is that, even though the Malwarebytes dashboard shows that thousands of files are being scanned, and even though every scan ends with “Successful; you are protected,” it appears that this program is not scanning for malware at all.

      Am I correct in this? If yes, why hasn’t the premium program been working since I installed it?
      [4 files attached.]

    14. Mike Anthony said on April 26, 2017 at 2:58 am
      Reply

      I’m a computer builder and serviceman with over 20 years experience.

      I used Malwarebytes Free for many of those years and always recommended the full version to my customers.

      The free version was adequate for me on my own computers, because I only scanned for bugs re-actively – ie, when I suspected their presence.

      When working on customer’s machines, running a Malbam (free) scan was always my first action when cleaning and tuning their PCs.

      Up until v.2.2.1, I had never experienced any problems with Malwarebytes.

      However, that trouble-free and pleasant state of affairs ended when I finally decided to purchase v.3.0. For over six months I put up with the all the issues that have been covered on other forums and in this thread, thinking that the Malwarebytes developers would surely fix the problems, but, as we know, they have not.

      So, three months ago I uninstalled Malwarebytes 3 and ceased to recommend it to my customers.
      The performance of my three desktops and three laptops immediately improved.

      All I run now is the extremely simple and basic Clamwin anti-virus.
      The only AV that I’ve ever installed, other than Clamwin, was Eset’s NOD32, but I dumped it two years ago when the makers, like Malwarebytes, started to lose the plot.

      TBH, I think that computer ‘security problems’ are vastly over-rated. Okay, I’m like most tech guys, and have acquired a feel for irregularities in my own systems, so I’m rarely troubled by spyware and viruses. But I’ve worked on customer’s computers that were riddled with nasty stuff and still functioned.

      Don’t get me wrong, I think we all need some basic form of bug protection, but we certainly don’t need programs that cause more slow-ups and freezes than malware itself.

      For those average, non-expert computer users who might be reading this, the minute you suspect that something odd or unusual might be happening in your computer, power-off immediately, and I mean just that. Don’t waste a second. Either press and hold the power button until the computer shuts down (15-20 seconds) or pull the power cable out of the wall socket.

      Then restart in Safe Mode and do a scan with a good free bootable anti-virus disc that you’ve previously prepared.
      There are heaps of these online. Kaspersky has a good one. Google ‘bootable antivirus tools’ and you’ll have many choices.

    15. AJ North said on May 3, 2017 at 9:37 pm
      Reply

      Malwarebytes 3.1.0.1716 Beta has been released (2017.05.03), so there may be some real hope on the horizon; expect the final version in the near future. Here is the changelog:

      Performance/protective capability:
      Multiple enhancements result in reduction of memory usage
      Faster load time and responsiveness of third-party applications
      Improved performance of Web Protection
      Faster Malwarebytes 3 program startup time and responsiveness of user interface
      New detection and protection layer with machine learning based anomaly detection (to be deployed gradually even if it shows “enabled” under Settings)
      Improved Self-Protection by requiring escalated privileges to disable protections or deactivate a license
      Enhanced malware protection techniques and remediation capabilities
      Added an automatic monthly scheduled scan in Free mode

      Usability:
      Added ability to control the priority of manual scans on the system
      Added setting to turn off ‘Real-Time Protection turned off’ notifications when protection was specifically disabled by the user
      Added ability to exclude the last website blocked by Web Protection via the tray menu
      Fixed several defects related to configuring Custom Scans, including selecting child folders and fixing issues with touch screens
      Fixed problem where a right-click context scan appeared broken after scheduled scan due to misleading “Cannot start a scan while another one is in progress” message
      Fixed issue where you could not add or edit a scheduled scan in Spanish and some other languages
      Fixed issue where scan could appear stuck on Heuristics Analysis when it had actually completed successfully
      Fixed issue where Self-Protection setting would fail to toggle correctly after an upgrade

      Stability/issues fixed:
      Fixed several crashes in the Web Protection module
      Fixed issue where Ransomware Protection would be stuck in ‘Starting’ state after a reboot
      Fixed a conflict with Norton that caused web pages not to load and plug-ins to crash in Chrome
      Fixed issue with WMI protection technique in Exploit Protection that could cause Office applications to crash
      Fixed several crashes related to the service and tray
      Fixed many other miscellaneous defects and user interface improvements

    16. John Walker said on May 19, 2017 at 1:23 pm
      Reply

      Premium Version

      Real Time Web Protection refuses to enable this morning even with latest update.

      Scans fail as soon as they start running.

      Installed MWB3 on a clean machine and have the same problems.

    17. Robert H said on May 19, 2017 at 7:13 pm
      Reply

      I’ve used Malwarebytes premium for many years without any trouble on both my laptop and desktops. Today I started getting popups on my desktop PC that real time protection and web protection were disabled. Turning protection back on does not work (protection turns back off), scanning no longer works (finishes in under 5 seconds), and the pitiful help page for these issues is useless.
      I’ve tried uninstalling and re-installing version 3.1.2.1733, and running it in Windows 10 safe mode. My 1st thought is I may have a virus preventing Malwarebytes from running properly, but after reading these comments.. perhaps the software is to blame.
      I will try finding a bootable anti-virus app and run a scan over the weekend. Any suggestions on what to use would be helpful.

      1. AJ North said on May 19, 2017 at 10:14 pm
        Reply

        Hello Robert,

        As you know, there are a plethora of on-demand scanners, and every tech has their favorites; there is also the old adage that nothing finds everything.

        That said (and though they are not a boot scanners), two of my current go-to on-demand antimalware scanners are Hitman Pro for a quick initial scan, and the Kaspersky Virus Removal Tool for a comprehensive scan (and which is continually updated, often several times a day); the current version can conveniently be found via Softpedia at http://www.softpedia.com/get/Antivirus/Kaspersky-Virus-Removal-Tool.shtml (I recommend that you download it just prior to your scan).

        The free version of Hitman Pro does not allow for removal (except during their thirty-day trial), but I run it as a portable application and then manually remove anything it finds that I deem a threat — thus avoiding nags to upgrade to the paid version): http://www.softpedia.com/get/Internet/Popup-Ad-Spyware-Blockers/Hitman-Pro.shtml .

        For the initial scan with Kaspersky, I recommend a complete scan of the entire system: when you get to the “Ready to Scan” panel, click on “Change parameters” and place a check mark in “System drive,” then “Start scan.” Depending on how much is on your drive(s), the scan could take well over an hour (thereafter, one ought not need to scan the entire system).

        Needless to say, be attentive to possible false positives.

        For an excellent rundown of other scanners, see this RaymondCC Blog page: https://www.raymond.cc/blog/portable-emsisoft-anti-malware-5-0-from-free-emergency-kit/ . Another site that may also be helpful is https://www.geckoandfly.com/10007/complete-list-of-9-free-standalone-antivirus-scanner/ .

        Good luck.

        Cheers,

        AJN

      2. Hy said on May 20, 2017 at 2:14 am
        Reply

        You could use the free Emsisoft Emergency Kit.

        You might try the advice below first: turn off MB and then restart it. It worked for me on my Win 7 Pro 64 setup.

      3. Robert H said on May 20, 2017 at 3:54 am
        Reply

        Thanks for the replies. As John Walker commented, it seems there was a problem with Malwarebytes server today, my parents experienced it as as well.
        As a precaution, I downloaded and ran AVG antivirus, nothing was found.
        Malwarebytes seems to be functioning normally now.
        Have a great weekend!

    18. John Walker said on May 19, 2017 at 9:24 pm
      Reply

      I had the same. Received reply from MalwareBytes. They had a system problem today – now sorted.

      They suggested turning MalwareBytes off and restarting. Working perfectly now.

      John

      1. Hy said on May 20, 2017 at 2:12 am
        Reply

        I too had the same problem since last night with the Real-Time Web Protection not enabling; I just followed your suggestion to turn MB off and restart, and all is working fine again for me. Thanks for posting!

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