HP angered many of its customers in September 2016 when a previously released firmware update for company printers would block non-HP ink cartridges from working.
HP designed the update to come into effect on September 13, 2016; shortly thereafter, users reported issues with ink cartridges on Internet forums and sites.
The issues were widespread and large media companies and organizations like the BBC reported on the issue.
HP published a non-apology weeks later in which it announced that it was working on a firmware update to undo the change. It started that the firmware update would be made available in October but did not provide an exact date.
The time has come, as firmware updates are now available for HP printers. I cannot confirm that they are available for all affected printers as there is no list of all printers affected by the issue initially. Firmware updates were however available for all HP printers that I tested.
If one of your HP printers was affected by the old firmware update, and the resulting blocking of non-HP ink cartridges, you may do the following to restore that functionality again:
Once installed, non-HP printer ink cartridges should be recognized again so that they can be used once again. Repeat the process for other HP printers that you use.
It is probably a good idea to block the automatic installation of new HP printer firmware versions to avoid similar issues in the future. HP did not apologize for causing those issues, and did not state that it won't release firmware updates in the future that would -- once again -- block non-HP ink cartridges on HP printers.
Check out our original article for instructions on how to block firmware updates on HP printers. You can still download firmware manually if released to install it on the printer should it offer new features or improvements.Advertisement
Ghacks is a technology news blog that was founded in 2005 by Martin Brinkmann. It has since then become one of the most popular tech news sites on the Internet with five authors and regular contributions from freelance writers.