Amazon Instant Video Error 1002: what you can do
Amazon launched its Instant Video feature a couple of days ago for Prime members in Germany. Existing Prime members can use Instant Video without additional costs or signing up for the service before it becomes available.
When I tried to test the services however, I was first notified that I needed to install the Microsoft Silverlight plugin as it was required to play any Amazon Instant videos.
I went to the Microsoft Silverlight website and installed the latest version of the plugin. All browsers were restarted afterwards, and I made sure that Silverlight was installed properly in each of them.
I fired up the Firefox web browser, went to the Amazon website and picked the first video that was offered to me on the site.
The Amazon Instant Video logo and a loading animation were displayed at first, but after a few seconds, an error message was displayed on the screen instead.
It stated that there was a problem with the service, and displayed the error code 1002:1. The message reads Network Error 1002 if you are on Amazon.com. The suggestion given was to use Microsoft's Internet Explorer instead to play the video.
There is also a related error that may be shown:
Service Error (1002)
We're experiencing a problem playing this video.If this problem continues, please contact Amazon Customer Service and refer to error 1002.
I tried Chrome first, and then Opera, and they all displayed the same error message.
If you call Amazon customer support about the issue, you are asked to run the following tasks on your computer:
- Clear browser cache of the browser that is being used.
- Clear the cookies of the browser.
- Reboot the operating system.
- Uninstall and re-install Microsoft Silverlight.
- Reboot the router.
As you can imagine, none of the suggested tasks helped resolve the issue.
I tried a couple of other things, like downgrading the Silverlight plugin to an earlier version, or changing the user agent of the Firefox web browser to Internet Explorer.
Solution
Microsoft's Internet Explorer on the other hand worked just fine. When I opened the Amazon website in Internet Explorer, all videos that I tried on it played just fine right away.
Amazon Instant Video was not displaying error 1002 or any other error for that matter anymore.
While that is reassuring, it does not solve the initial issue that I had when trying to view videos on Amazon using other web browsers.
Closing Words
Up to this day, I was not able to come up with a solution for the issue. While I can use Internet Explorer to watch Amazon Instant Video streams on my PC, I'd prefer not to use the browser.
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Martin, I would appreciate that you do not censor this post, as it’s informative writing.
Onur, there is a misleading statement “[…] GIFs are animated images …”. No, obviously you don’t seem to have take much notice of what you were told back in March regarding; Graphics Interchange Format (GIF).
For example, https://www.ghacks.net/2023/03/31/whats-gif-explanation-and-how-to-use-it/#comment-4562919 (if you had read my replies within that thread, you might have learnt something useful). I even mentioned, “GIF intrinsically supports animated images (GIF89a)”.
You linked to said article, [Related: …] within this article, but have somehow failed to take onboard what support you were given by several more knowledgeable people.
If you used AI to help write this article, it has failed miserably.
EMRE ÇITAK posts are useless because they are fraught with inaccuracies and are irrelevant.
AI is stupid, and it will not get any better if we really know how this all works. Prove me wrong.. https://www.youtube.com/watch?v=4IYl1sTIOHI
Martin, [#comment-4569908] is only meant to be in: [https://www.ghacks.net/2023/07/09/how-to-send-gifs-on-iphone-two-different-ways/]. Whereas it appears duplicated in several recent random low-quality non relevant articles.
Obviously it [#comment-4569908] was posted: 9 July 2023. Long before this thread even existed… your database is falling over. Those comments are supposed to have unique ID values. It shouldn’t be possible to duplicate the post ID, if the database had referential integrity.
Don’t tell me!
Ghacks wants the state to step in for STATE-MANDATED associations to save jobs!!!
Bring in the dictatorship!!!
And screw Rreedom of Association – too radical for Ghacks maybe
GateKeeper ?
That’s called “appointing” businesses to do the state’s dirty work!!!!!
But the article says itself that those appointed were not happy – implying they had not choice!!!!!!
Rreedom of Association is one of our most important rights. Some people think it’s Freedom, but no, I say Rreedom is far more important. There are many STATE-MANDATED associations that save jobs, that’s right MANDATED. I can’t name any of them, but rest assured they are bad, because saving jobs are bad, and people having jobs leads to dictatorship!!! Anyone who disagrees is too radical for Ghacks maybe, because I’m not sure.
@The Dark Lady,
@KeZa,
@Database failure,
@Howard Pearce,
@Howard Allan Pearce,
Note: I replaced the quoted URI scheme: https:// with “>>” and posted.
The current ghacks.net is owned by “Softonic International S.A.” (sold by Martin in October 2019), and due to the fate of M&A, ghacks.net has changed in quality.
>> ghacks.net/2023/09/02/microsoft-is-removing-wordpad-from-windows/#comment-4573130
Many Authors of bloggers and advertisers certified by Softonic have joined the site, and the site is full of articles aimed at advertising and clickbait.
>> ghacks.net/2023/08/31/in-windows-11-the-line-between-legitimate-and-adware-becomes-increasingly-blurred/#comment-4573117
As it stands, except for articles by Martin Brinkmann, Mike Turcotte, and Ashwin, they are low quality, unhelpful, and even vicious. It is better not to read those articles.
How to display only articles by a specific author:
Added line to My filters in uBlock Origin: ghacks.net##.hentry,.home-posts,.home-category-post:not(:has-text(/Martin Brinkmann|Mike Turcotte|Ashwin/))
>> ghacks.net/2023/09/01/windows-11-development-overview-of-the-august-2023-changes/#comment-4573033
By the way, if you use an RSS reader, you can track exactly where your comments are (I’m an iPad user, so I use “Feedly Classic”, but for Windows I prefer the desktop app “RSS Guard”).
RSS Guard: Feed reader which supports RSS/ATOM/JSON and many web-based feed services.
>> github.com/martinrotter/rssguard#readme
We all live in digital surveillance glass houses under scrutiny of evil people because of people like Musk. It’s only fair that he takes his turn.
“Operating systems will be required to let the user choose the browser, virtual assistant and search engine of their choice. Microsoft cannot force users to use Bing or Edge. Apple will have to open up its iOS operating system to allow third-party app stores, aka allow sideloading of apps. Google, on the other hand, will need to provide users with the ability to uninstall preloaded apps (bloatware) from Android devices. Online services will need to allow users to unsubscribe from their platform easily. Gatekeepers need to provide interoperability with third-parties that offer similar services.”
Wonderful ! Let’s hope they’ll comply with that law more than they are doing with the GDPR.
No, they didn’t lmao.
https://twitter.com/vxunderground/status/1706523877478670542
What does this article about Musk/Tesla have to do with computing, devices, phones?
More irelevant filler.
yeah sure… they are always the victims and it is only against them ????
Believe them 100% and never question anything. This lawsuit sounds like the type you heard when people were eating batteries.