Acronis, maker of one of the better backup programs for Windows, seems to have a Windows 8 problem. True Image 2013 offers the ability to take an entire image of your hard drive, but it has added more features over time -- including sync, mobile access and cloud storage. However, the company also claims its 2013 version is made for Windows 8, the brand new operating system from Microsoft.
It seems that users attempting to restore their PCs using Acronis True Image 2013 are being blocked by Windows 8's Secure Boot facility - even though the software is sold as fully Windows 8 compatible.
Secure Boot for Windows 8 offers security for users, but it comes with a cost, as previous reports stated that it caused problems with Linux dual boots. The feature is designed to protect against rootkits, but it has unintentional consequences, such as the aforementioned Linux one, and now one found in Acronis True Image 2013.
Acronis is working to fix these issues and claims it has a solution, but that it is still in the testing phase. "The good news is that we already have a solution that we are testing internally. We plan to release it [at] the beginning of February and roll it up in a general update on the beginning of March".
Given that we are mid-way through January, that still seems a ways off for most users -- especially those who are relying on the service to keep their computers safe in the event of a crash.
Of course, all of this in only bad when something actually goes wrong, but then it becomes really bad. For now, I would recommend using an alternative solution such as syncing files with an external hard drive or using a cloud back service like Amazon S3 or, as I use, CrashPlan.
Sadly, the company continues to advertise the product with "Hand in hand with the latest developments, True Image 2013 is compatible with Windows 8. And it still supports all Windows operating systems back to XP" on its product page.
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