Where to go when you need Google Chrome help

Martin Brinkmann
Sep 17, 2012
Updated • Dec 2, 2012
Google Chrome

Where do you go when you run into issues in Google Chrome that you can't fix on your own? Say you get Shockwave Flash has crashed messages all the time, or can't install extensions from third party sites. You probably fire up your favorite web browser, open your favorite search engine and search for the issue that you are experiencing in hope that someone else already encountered it before, and posted a solution online.

That works well for common issues and it is relatively certain that you will find a blog or forum post on the Internet to help you out. Sometimes though this first attempt at troubleshooting the issue may not have the desired result. Or maybe, you need help with an issue that no one has encountered before, for instance if you are running a cutting edge version of the browser that just got released.

There are two locations on the Internet where you get -official- support for Google Chrome. Google is unfortunately a company that tries to minimize support for the majority of its products. This means that you can't call Google support because there is no such thing for us mere mortals. But there is also no email support available either. This is leaving users with support forums and product help.

The Chrome help site should be your first stop, as it is not only listing tips on how to use Chrome but also problem fixing help for common issues that users may experience while using Chrome. Plus, you avoid the embarrassment of posting a question in the support forum that is already answered here.

google chrome forum

Chance is however that Chrome help won't -uhm- help, which leaves you with the support forum. You do need a Google account to post here, and depending on day, time and luck, your post may be picked up by a Google employee. Usually though that won't happen and it is more likely that other users try to help resolve your issue. Sometimes though you may not get a single response here.

Instead of giving up just yet, there is another option that you have to improve your chance of getting a response. You find posts by Google Chrome community managers pinned at the top of the forum. To get the attention of these community managers send them a message on Google Plus.

Be sure to be precise and polite when you do, as this improves your chance of getting a response. It is a little known tip that works surprisingly well if you run into issues. This actually works well if you have issues with other Google products.


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  1. Robyn S. Dawson said on October 4, 2012 at 9:47 am

    I’ve been having problems all day with my Chrome browser. My browser spell-checker won’t work anymore either. I have the latest version of Chrome. My extension used to show in the tab behind my homepage. It’s now gone. Everytime I locate my extension such as, Memo Pad a yellow box appears in the upper top of the address bad which reads: ERROR-
    Package is INVALID CRX_FILE_NOT_READABLE..and forces me to click OK.
    I have about 6 extensions/apps I use on a regular basis. All of my school/work notes are in the memo app. I don’t understand why they refuse to launch. They’re clearly in my browser’s memory folder and I see them all but they will not launch. They were working just fine this morning.. I can’t even change my theme. I finally got the Memo to launch but it’s not in color it’s in a faded out gray & white. I can barely see where to log in. I pray you can help me resolve this matter. I am afraid to try and re-download Chrome because it’s been telling me all day long the chrome folder had a virus. I have no virus, malware, nothing n my pc I spent 12 hours checking and double checking.

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