Fix Google Chrome crashes and hangs

Martin Brinkmann
Sep 10, 2012
Updated • Dec 2, 2012
Google Chrome

I have not really noticed any crashes or hangs in Google Chrome, or other web browsers for that matter, in recent time. That said, I do know of a few users who are experiencing crashes in the browser, either because they emailed me asking for help, or because I know them personally and they have mentioned issues to me.

Even though Chrome is running fine for the majority of users, it too has issues of its own. From too high memory usage to sound issues and ads in the browser to the dreaded Oops! Google Chrome could not connect to error.

Chrome users may experience crashes when they are running third party software that is not compatible with the web browser. It can be that an older version is outdated, or that even the latest version of an application is not compatible with the browser.

Software incompatibilities are the primary reason for crashes and hangs in the Chrome browser. Many of the issues can be resolved with updates, but since you do not know which program to update, it is recommended to update them all. Try a program like the software updates monitor Sumo to find out which of your programs need updating.

Usually it is an app that is running at the time Chrome is running or an app that is somehow integrated into the browser. This can be a security software, a download manager, or a desktop app that runs all the time on the computer.

The following list highlights applications that may cause Chrome to crash or hang.

  • Internet Download Manager (IDM) - This issue is caused by outdated versions of Internet Download Manager. If you are running IDM 6.02 or earlier, you may experience crashes in the Google Chrome web browser. To resolve, update the program to the latest version (at the time of writing that is 6.12). You can alternatively disable advanced browser integration under Options > General in IDM.
  • Asus EeePC print crash - Asus EeePC owners that have Asus WebStorage installed my experience print crashes in Chrome. This too is caused by an outdated program version which you can resolve by updating Web Storage to the latest version.
  • Stopzilla (iS3 Anti-Spyware) may cause Chrome to crash. Google suggests to update the program to the latest version to see if it resolves the issue. If not, disabling or uninstalling is an option.
  • NVIDIA Network Access Manager is incompatible with Chrome. Suggested actions are to temporarily disable the software
  • The performance optimization and monitoring application NVIDIA nTune is incompatible with Google Chrome. Temporarily disabling may resolve the issue.
  • NVIDIA Desktop Explorer is also incompatible with Google Chrome. This is caused by the nvshell.dll which you may want to remove from the system. Alternatively, disable or uninstall the desktop manager.
  • ESET Nod32 Antivirus - Earlier versions of the antivirus software are incompatible. If you are running version 2.7 or earlier you may notice crashes in Chrome. Solution: update to the latest version or disable Internet monitoring.
  • Hide My IP may cause crashes in Google Chrome. Disable for the time being or check for updates to see if it resolves the crash issues.
  • Venturi Firewall can crash Chrome as well. Try updating the desktop firewall to see if it resolves the issue. If not, disabling or uninstalling may be the only option if you want to continue using Chrome.
  • WinMount, a program to compress and decompress archives and to mount archives on the system, appears to be incompatible with Chrome. You may try and update the software, or if that does not work, disable it instead.
  • PPLive, a live video streaming software, may cause Chrome to hang or crash. To resolve, update to the latest version. If issues remain, disable the integration in Chrome.
  • Folder Size
  • Profile corruption. If Chrome crashes seconds after opening, or get "Aw Snao" error messages all the time, your profile may be corrupt. Follow the instruction posted here to create a new default profile to see if it resolves the issue.
  • Other software that may crash Google Chrome: Safe Eyes Parental Control Software, ContentWatch, Microsoft Office XP Input Method Editor,Naomi Web Filter,Trusteer Rapport. Try updating first, if that does not help, disable or uninstall.

If you can't find a solution and do not want to or can't uninstall or disable the application causing the issue, you may want to post in the official Chrome support forum to get help with the issue.


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  1. Bob said on April 20, 2013 at 12:12 pm

    “Oh Snao” typo

  2. Bronson said on September 10, 2012 at 5:01 pm

    I am just glad there is somewhere you can go…

  3. Peter (NL) said on September 10, 2012 at 11:35 am

    Seen that list of issues with Chrome, I am happy to use Mozilla Firefox. It is surprising how the quality of Google Chrome dropped dramatically in the last quarter. I miss the feeling that the Chrome team is responding fast enough to all those issues and problems. What is Google doing with the users feedback e.g. ?

    1. Martin Brinkmann said on September 10, 2012 at 1:18 pm

      I do not like Google’s way of supporting their products at all. Unless you are a high paying adwords customer or partner, you get zero support. That leaves you with the support forums where you may need to be really lucky to get the attention of a Google employee.

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