Firefox Live Chat Support

Martin Brinkmann
Jan 2, 2008
Updated • Sep 15, 2013

Where do you go if you have a problem with Firefox ? I normally research the problem and try to find a solution for it on my own. There is one more possibility that the Mozilla team recently has established and that is Firefox Live Chat Support. You can get into contact with a volunteer who is trying to help you solve the problem that you are experiencing.

At the moment only English speaking users can be helped and only Firefox related problems can be discussed. The chat opens in a browser window. I decided to test it out and I immediately was connected to a helpful person named Jessie who tried to help me with my problem.

I do have a problem at the moment. Firefox hangs whenever I try to load a website without Internet connection. This happens when my Internet connection dies or if my Router is not establishing one automatically. The hang lasts for about 5-10 seconds and Firefox is not reacting at all in that time.

I'm currently at that stage. If any of you have a solution for this problem I'm facing let me know please because those hangs are really irritating.

Firefox Live Support is fast, know the browser very well and are very helpful. Great service that increased the value of Firefox tremendously.

Update: Live Chat, run entirely by volunteers is only available when those volunteers are online and available. Mozilla asks Firefox users to make use of the support forums instead if that is not the case. Firefox users with support requests can access the official support forum here.

Update: Firefox Live Chat support has been retired. Check out this guide which lists all official Mozilla Support channels.


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  1. John said on February 10, 2012 at 11:04 pm

    Does firefox live chat still work? everytime i click the link to start a chat, i get some weird message about leaving a message.

  2. Michael Caine said on December 21, 2011 at 8:37 pm

    My laptop gets email through Outlook fine, but IE and FoxPro browser can’t find the web. Wireless DLink seems fine. Any ideas?

  3. D3 said on August 10, 2008 at 1:30 am

    what did you need help with??( other than the live chAT support)

  4. Sherry said on August 7, 2008 at 4:09 pm

    the firefox live chat link does not work. how can I get to the live chat support. And yes, it did say it was open and to click here (on the fox).

    please help.

  5. snowyphil said on January 3, 2008 at 3:28 am

    I guess you have seen and tried this but you never know, it worked for me, i had seen other, “5 ways to speed up firefox” but this one seems to work where others didnt, good luck.(actually it should be “speed firefox in 5 steps”)

  6. D3 said on January 2, 2008 at 6:27 pm

    firefox is really trying to edge out IE with this new tactic and I applaud them in their attempt. I called MS one time with a MS related problem and they couldn’t help me, with that being said good luck mozilla :)

  7. Joe Anderson said on January 2, 2008 at 1:09 pm

    I’m volunteering! :)

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