Send a Fax to unsubscribe from paypals newsletter

Martin Brinkmann
Jun 29, 2006
Updated • Mar 14, 2014
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I thought this was kind of a joke when I heard about the following story a few minutes ago.William Reardon received email newsletters from the payment processing company PayPal although he never had any dealings with the company or its parent company eBay.

The newsletter itself contained an unsubscribe link,but the option to unsubscribe was only in the account settings and not directly on a public page.

The problem here was of course that he did not have an account and could therefor not log in to it to unsubscribe.

He contacted PayPal customer support about the issue and was told that they needed him to fax a valid photo ID, bank statement, credit card statement and proof of address (phone or utility bill) to process his request. Certainly overkill for unsubscribing to a newsletter, don't you think? It would be interesting in this regard if anyone else has issues with PayPal in regards to the newsletter the company sends out.

One possible explanation for the newsletter is that another user has added Will's email address to a PayPal account. It may have been a typo in the email address that led to the situation. Considering that you can only subscribe to newsletters from within a PayPal account, it seems to be the most logical explanation at this point in time.

For those who are asking, Paypal users who want to unsubscribe from notifications or newsletters can do so in the following way:

  • Log in to the Paypal account
  • Access Profile > My settings > Notifications
  • Uncheck boxes that are checked
  • Click on the Save button

email notifications from paypal

This should disable all notifications for the account in question. This was obviously no option for Will, as he did not have access to the PayPal account in question.

Update: Note that you can't uncheck some email notifications. This includes information about Policy updates and account information notifications. The latter include changes that are made to the name or address, password, bank account or email address associated with the PayPal account.

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Comments

  1. JMGG said on January 19, 2012 at 8:25 am
    Reply

    You said that Outlook isn’t your main email client, so which is your main one?

    1. BalaC said on January 19, 2012 at 9:42 am
      Reply

      I think its thunderbird

    2. Martin Brinkmann said on January 19, 2012 at 10:15 am
      Reply

      It is Mozilla Thunderbird.

  2. Salaam said on September 24, 2012 at 9:52 pm
    Reply

    Awesome! This actually solved my problem… what a stupid bug.

  3. Claud said on December 19, 2012 at 2:08 am
    Reply

    If this is the same bug that I’ve encountered, there may be another fix: (1) hover over open Outlook item in Taskbar, cursor up to hover over Outlook window item, and right-click; (2) this should give you Restore / Move / Size / Minimize / Maximize — choose Move or Size; (3) use your cursor keys, going arbitrarily N/S/E/W, to try to move or size the Outlook window back into view. Basically, the app behaves as though it were open in a 0x0 window, or at a location that’s offscreen, and this will frequently work to resize and/or move the window. Don’t forget to close while resized/moved, so that Outlook remembers the size/position for next time.

    1. Lynda said on February 12, 2013 at 3:37 pm
      Reply

      THANK YOU Claude!!! I could get the main window to launch but could not get any other message window to show on the desktop. You are my hero!!!!

    2. Chad said on November 20, 2018 at 4:24 pm
      Reply

      Solved my issue! 6 years later and this is still problem…

    3. Ivan X said on January 21, 2021 at 4:50 pm
      Reply

      Fantastic. Thank you. Size did the trick.

  4. Andrew said on October 26, 2013 at 7:06 am
    Reply

    This solved my Outlook problem, too. Thank you. :)

  5. Charles said on December 7, 2013 at 7:23 pm
    Reply

    Thank you so much, this started happening to me today and was causing big problems. You are a life saver, I hope I can help you in some way some day.

  6. garth said on November 7, 2014 at 7:13 pm
    Reply

    You are a god – thank you!

  7. Faisal said on February 9, 2015 at 10:09 am
    Reply

    thanks a lot…. work like charm.. :-)

  8. Simon said on March 24, 2015 at 11:36 pm
    Reply

    Yah…thanks Claude. I’ve been having the same problem and tried all the suggestions…your solution was the answer. It had resized itself to a 0/0 box. Cheers

  9. Olu said on April 14, 2015 at 1:35 pm
    Reply

    Excellent post. This had me baffled even trying to accurately describe the problem. This fixed it for me.
    Thank you

  10. Coenig said on July 23, 2015 at 7:36 am
    Reply

    Thanks a lot for the article. Don’t know why it happenend, don’t know how it got fixed, but it was really annoying and now it works :-)

  11. Fali said on January 20, 2016 at 4:19 pm
    Reply

    Thanks a lot. I was facing this issue from past 3 week. I tried everything but no resolution. The issue was happening intermittently and mainly when I was changing the display of screen ( as i use 2 monitors). The only option i had was to do system restore. But thanks to you.

    1. MIki said on January 10, 2019 at 11:54 am
      Reply

      I’ve been tried to sole this problem for 12hours. Your comment about changing the display of screen helped me a lot!! Thanks!!

  12. Christina said on January 20, 2016 at 6:14 pm
    Reply

    Thank you…don’t know why this happened but your instructions helped me fix it. Running Windows 10 and office pro 2007

  13. Oz said on July 22, 2016 at 3:20 pm
    Reply

    Great tip! Thanks!

  14. Tracy said on September 1, 2016 at 4:48 pm
    Reply

    Worked for me, too – thank you!!!

  15. shawn said on September 9, 2016 at 10:25 am
    Reply

    It’s Worked for me, too
    thank you very much!

  16. Jari said on October 31, 2016 at 11:53 am
    Reply

    I had a similar issue with Outlook 2013 on Windows 10 and this helped me to fix it. Thank you very much!

  17. Michel H said on November 30, 2016 at 11:08 pm
    Reply

    Thank you so much. Solved!
    Considering you published this in 2012, incredible not been debugged by Microsoft.
    Thank you again. M

  18. Ziad Bitar said on January 9, 2017 at 2:00 am
    Reply

    This problem was faced by only one user logging to TS 2008 r2 using outlook 2010.The issue was resolved.

    Thanks.

  19. Anonymous said on February 15, 2017 at 5:24 pm
    Reply

    Great tip. Thank you!!!! If it helps, I had to use the Control Key and the arrow keys at the same time to bring my window back into view. Worked like a charm.

  20. Rochelle said on March 6, 2017 at 11:59 am
    Reply

    Thank you, this worked !!!!

  21. anom1234 said on May 20, 2018 at 11:20 pm
    Reply

    Man, you are a fucking god. Thanks a lot, what an annoying bug!!

  22. JC said on October 12, 2020 at 2:14 pm
    Reply

    Awesome, this post solved the issue. Many thanks!

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